Performance Bicycle

Angel couldn’t have been more helpful to me yesterday. Thank you Angel!!!

Shopping for a trainer for some time and thought I’d give Angel & PB a shot. I called and he was helpful over the phone. I stopped in to look it over and ended up leaving with it bc of him. He helped get a price that I liked and then he loaded it up for me. Certainly would recommend him and PB next time you’re shopping.

The staff could not have been more friendly and helpful. We went several times, as a bike is a huge investment. Every time they were patient and very interested in answering all of our questions. The last time we went we actually got there an hour before closing due to traffic. The gentleman that helped us was more than willing to keep helping us even after they closed. Overall, great customer service and a very knowledgable staff. Thanks!

Hi,
The Lombard Performance bike shop is great. The bikes on display are beautiful to look at. The customer service is great I feel like I have friends at the shop. Would recommend the shop highly.

Never have I walked I to a place with the expectation of spending about $ 500 and had anyone working there care so little about what we were interested in or what help we needed.
Took what would have been a great experience for us and our nephew getting a new bike and really flattened it. Too bad we won’t be back

I stopped in last week to test drive several bikes. Ehren was awsome — very nice guy and helpful. I did not find my perfect bike but the staff there are serious bike enthusiasts and converse easily about biking. This store didn’t have a lot of bikes of the type and size I was seeking, and the manger actually suggested two companies and models for me to find elsewhere. Note: you are required to wear a helmet if you try a bike — and that was ok with me.

Walked in not knowing anything about bikes, and left feeling like a bike expert ! Performance is definitely the place to go whether you’re a novice or an expert on bicycles. Unlike Koslow’s the workers at performance are knowledgeable, and easily approachable. They really know their stuff ! I walked out with the perfect bike for me, as well as some really useful accessories. I have never experienced such great customer service from a bike shop. If you need help picking yourself a bike, and are a novice such as myself, ask for Kat. She was extremely helpful !

I’m really starting to get fed up with the non-​stop sales this place has, the sales tags are deceiving, they say either «compare at» or sale when it’s really full priced… service is spotty they have a good selection of tubes and tires. They have a good return policy that you can take advantage of too.

Decent shop. Nice staff. Im not a huge fan of their bikes but they sell good components and accessories. The service guys are good too, and reasonably priced. I use Performance to buy tubes, cables, some tools, some clothing, and bar tape. I also spring for the 30.00 per year membership to get additional sales and deals. Plus, you earn 10% back in store credit.

I went in here to buy my wife and I bikes and a burley for my daughter. I told them we are casual bikers and really wanted something nice but not too out of hand. The kid was so helpful. He showed me the hybrid bikes and explained everything to us. They were extremely fair in pricing and also just a wonderful group of people. I would recommend them again and again.

The staff are helpful and friendly. Decent selection of equipment and accessories. The bicycles are decently priced if you are lucky enough to find a discontinued model. I’ve gotten some good deals this way. But if you are looking to save money one a particular model, you will likely save $$ shopping elsewhere.

I know basically nothing about bikes, but wanted to get one for simple commuting and exercise. I went to Performance Bicycle twice — on both occasions, the staff were extremely friendly, informative, and patient with my complete lack of knowledge. They also didn’t push me to buy the really expensive stuff, which I appreciate — they were honest and upfront about the cost/​quality ratio. I ended up buying a cheap bike on Craigslist to better fit my budget, but am very grateful for their help! I did buy my lock and helmet from here, and at very reasonable prices. Only complaint — a tad slow at the register. Not an intimidating place for novice riders at all, and definitely has great resources for the more advanced!

I’ve visited this location a few times to grab some supplies and I really want to like this place. I find that the customer service can be spotty at times because if I actually do need something or can’t find something I need to actively seek someone out.
I know I get irritated when sales people are all up on me before I even get both my feet in the store, but I’m also not a fan of being ignored. The past few times I have gone there I was not acknowledged until I was getting ready to check out or leave. I would understand if there were a bunch of customers, but there usually isn’t – so not too sure why the cold shoulder or the wait to check out.
The store carries a variety of accessories and bikes. They have a lot of different promotions and sales. When we bough our daughters bike we joined the buyer club and have received back lots of great incentives. I just feel like they could improve on their customer service by just being a tad more attentive.

I’m an avid (my wife would say obsessive) cyclist with about twenty-​five years of experience in racing and fixing my own bikes. I’ve always used Performance as my go-​to store and that hasn’t changed in all of these years. This is even true here in the Chicago suburbs where pro-​quality bike shops are springing up everywhere. The reasons I stick with Performance are many:
1. Price. Performance charges very fair prices. They might be slightly higher than online, but they’re way below what you’ll pay at a hoity-​toity local shop for the same thing. Also, they generally have excellent clearance item selections.
2. Excellent own-​brand stuff. In particular, Performance brand clothing is better quality than a lot of stuff costing several times as much. I challenge anyone to find a better pair of shorts for twice the price of the ~$ 70 Ultra 2s. I’ve done 5+ hour rides in them with no problem. Also, I’ve had a lot of luck with Performance’s Scattante, Forte and Spin Doctor branded products.
3. Service. Yes, it’s a massive chain, but I’ve found the people who work at Performance to be the most helpful, knowledgeable and friendly of any of the shops in the area (and there are lots around here). I’ll give two examples: I bought a pair of pedals that blew out their non-​servicable bearings after about 700 miles. Performance allowed me to return them for a full refund with no questions asked even through they were definitely in «used condition» by this point. I was so impressed, I spent the refund on another pair of (different and much better) pedals. Second example: I recently had to overhaul my external bearing bottom bracket. Having no experience with this (and not wanting to ruin my ~$ 3K bike), I went to Performance. I found a $ 17 tool that I thought would work and (unpromted) the mechanic spent easily twenty minutes with me showing me exactly how to do the repair. Super-​firendly guy and the tips he gave were practical and spot on. The repair worked and I avoided an expensive trip to a shop mechanic. These two example are what prompted me to write this review.
4. Lack of snotty-​ness. Cycling can be very fashion driven. Lots of pro shops won’t even look at you if you’re a beginner or looking for a bike that’s not a ~10K Colnago with Super Record. Performnance doesn’t play that game. They sell good stuff that works at good prices. Serious cycling doesn’t have to be outrageously expensive, this is something too many other shops forget. Also, this is a shop that the average beginner or even someone looking for a kid’s bike would be well served to visit. You won’t get any of the attitude here.
Overall, this company has been great to me for 25 years and they continue to be great.

Shawn was a pleasure to work with as a salesman. He was honest, knowledgeable and thorough. In fact, everyone we spoke with was great. You don’t have to be a professional to come here and look at bikes — although they have everything from high end bikes to kids’ bikes and everything in between.
If you’re going to make a big purchase, be sure to join their frequent buyer club for money back and some great coupons!
We love our bikes and can’t recommend this place enough.

So my hubby went to REI to get some bike stuff for him, Co2 cartridges, gels, and other stuff… they had everything and at a cheaper price than REI. Staff seemed very knowledgeable, but not very quick on the checkout. We were standing there for about 10 minutes until someone finally came to check us out. The store was nice and clean and they carry the skoot for my baby when she is old enough.

After around 6 visits over the past year, and a bunch of varied purchases – including a new bike, all sorts of accessories, clothing, shoes, helmet etc. I’ve found Performance Bicycle in Lombard to be a convenient & pleasant place to find what I need.
Out of my 6 visits, I’d say 4 were excellent experiences, and the staff were attentive, helpful and service-​oriented, including asking all my questions.
Two of those visits were not so good in terms of customer service — it wasn’t that they were busy, it’s just that some staff are clearly better trained &/​or better motivated than others.
Alas I don’t remember the names of all the people who have helped me well, but I can say that I’d still go there before trying other stores, especially as they often have items I want on sale, and if, as I did, you pay the small amount to ‘join’ their little club, you get lots of coupons, which you can really do well with if buying a bike, or a bunch of smaller items.
Overall — very good, but look out for the salespeople who look as though they really enjoy their job and want to help you.
Happy & safe biking to you all.

I just spent 10 minutes sitting at the repair desk in an unbusy store. The two repair men behind the desk did not bother to ask if I needed help or even acknowledge me. I found much better service at Spokes bike shop 5 miles west.

I had never heard of Performance Bicycle until the radio commercials were hyping the grand opening in Lombard. When I checked it out, I was suprised to learn it more than a regional bike retailer. My wife and I went into the store on ⁶⁄₁₇ and were really impressed. We dropped off her bike for a tune-​up and walked around the store checking out what they sold. The store has everything! For now on, I know where we’ll be getting out biking needs.

Brand new Performance store in Lombard. I came in for their grand opening special this weekend and it was a good experience for me (they had generous giveaways and such, and good sales).
Other than that, it’s a pretty typical Performance shop, although it’s smaller than some others I’ve been to (Schaumburg especially). People seemed friendly enough even though they were swamped with customers.
All in all, check this place out if you’re in the area and need something bike related. Sure they’re not a small local bike shop but they do have good prices.