Andy’s Termite and Pest Control

I had a great experience with Andy and his team. Andy, himself came out to inspect the home that I was in escrow with. I needed a second opinion on the termite issues on the home I was purchasing and Andy came out himself and gave a thorough and detailed estimate. I was referred to Andy’s termite by my realtor and he didn’t fail me. After I closed escrow on the home, his team members were great to work with and helped me getting the fumigation scheduled. Jaime was excellent to work with. She emailed me detailed itinerary of what to expect, dates, times, etc. His fumigation crew, Louis was very helpful and patient. He waited for me to drive all the way up from OC to hand him a set of keys that I forgot to leave behind for the fumigation to begin. The crew to do some dry rot repair came on time and did everything as expected. Great experience overall and all the various transactions were seamless!

I was the buyer, so I did not coordinate the inspection, but the report was clear and Kenny, the inspector called me back and left a friendly, clear and detailed response to my question. I appreciated the peace of mind and they came back and did the repairs. Thank you!

I am Christian’s wife and he was the one who made all the arrangements, so obviously Andy has no idea what really transpired. The only contact I had with the company is signing/​emailing the paperwork and calling to pay the additional $ 350 charge, which we only paid because we were threatened with the lien. Since we have a tile roof, we were required to either release Andy’s Termite of any responsibility of damage or accept the tile responsibility option, which is poorly worded. It says if Andy’s Termite takes responsibility for roof damage, an additional $ 350 will be charged. So I read this as we would pay only if there was damage, but we were never informed of any damage, nor did anyone have us sign off on the completion of the work. Also, Hannah (Andy’s daughter) said they had lots of proof on their side, but when I asked her to provide it, she wouldn’t. Obviously this company is not completely on the level based on the other Unilocal reviews, so we’re not the only ones who have had to deal with their dishonest practices. Stay away!

Andy, Owner is wrong and a LIAR. The only reason why we paid this fraudulent charge is because Andy’s Termite threatened my wife and I. My wife never «apologized».
*** Read my previous review for complete story.

Our house was broken into as well. All our property gates were left open. Very suspicious circumstances. When I called to discuss the matter, I was referred to someone in charge and I was told it was years since they had a break in happen. Clearly not according to the Unilocal reviews. Also the tone was rude and the response was well rehearsed. There are many others with better ratings and less incidents of break ins.

How do you rank a business 0 stars? House was in escrow, and they had to send numerous people, multiple times just to get an estimate. Not only that, but the estimate went up each time they came out. How is it that other companies sent people out, and I received the estimate w/​in 24hours and the prices didn’t change. My house is less than 1100 sq. feet. Why would anyone want to use them to actually do a job, when they can’t even write an estimate or do an evaluation correctly. No wonder they give a warranty, they know ahead of time, that they will be back out w/​in the year refixing their mistakes, and I guarantee they will find someway to add more charges when they do.
If you read Andy’s comments he mentions alot of legal jargon that doesn’t pertain to my point. Bottom line is this, They come out to do an inspection and unable to access all areas, so they need to come back out, I was home and they went through the entire house, so why do they keep marking incomplete on their sheets? To RIP-​OFF consumers and continue to add more fees. I received multiple estimates the same day Andy’s came out, and they all gave complete inspections that day since I allowed them the whole house as did I allow Andy’s the whole house. RIP-​OFF stay away unless you want shoddy work. And as for the warranty, I didn’t discuss your warranty, I said you give a warranty because if you tent houses like you give estimates, you will be there multiple times to do that job too.

Although they are friendly and polite, execution and performance in the field of termite repair and tenting is, to me, obviously not the focus of this company.
Upon completion of repairs, my inspection revealed numerous missed items and debris being left at the jobsite, as well as damage to the roof boards and a saw cut through the roof To their credit they returned to complete the «oversites» and throw some henrys patch on the roof where they had inadvertently sawed through.
They then commited to a tent schedule which would have then removed the tent on a Saturday, which was on the contract as indicated by the date. I asked twice for clarification, due to the house was to be rented and still needed additional work by me. You probably guessed it, in that the tent never got removed that Saturday putting me behind schedule by a week, since I need to work on the property on the weekends.
If you have very low expectations, you will be absolutely satisfied.

Andy’s Termite has consistently provided me and my clients with great service and a job well done. Reading some negative reviews may bring up some questions, but Andy’s Termite is undoubtedly one of if not the most reputable fumigation company around. I highly recommend their inspectors and their services. They provide the most thorough inspections around and never take nor recommend short-​cuts. I’ve been recommending them for over 9 years and will continue to do so.

Always a pleasure using Andy’s Termite and Pest Control. The staff is always available to take calls during business hours.
With over 35 years in the Termite and Pest Control business, you know your going to get the most experienced inspectors! And they do inspections for FREE!
Also, if you have any problems Andy Santonello will personally return your calls. How many businesses give that kind of support?
Andy personally supports the community with Torrance Rotary. Provides training classes for real estate agents and clients. And to top it off he’s huge supporter of the South Bay Association of REALTORS.

Andy’s termite and pest is all a big scam. They are thieves and liars. I just got my
Apt fumigated and «coincidentally» my place gets broken into as well as my neighbors & My belongings are gone!!!
If they said it would be secure like they said it was at the meeting then obviously
it was thier own employees. They had our keys too. Its very simple for them.
either way ‚
Their business is no good and to top it off they dont do anything about it and act like its your own problem when they should be held responsible. (Since they were the ones on the job)
Go with a legit termite company. They really need to get it together and take some action.
On another note this is NOT to make to company look bad. this is from personal experience and i should have my right to opinion/​freedom of speech. This really didnt work for its was just a big headache. I dont recommend anyone to have them service your home unless you dont mind things missing, but to each their own!!!
Just a tip always take everything you have when you go. Might be a hassle but at the end very worth it! Good luck!

Andy, you prove my point by responding to my original review nearly THREE years after the fact. Oh, you recall me do you? I wasn’t trying to get a better deal. I was selling the home and we were in escrow. If anything I was trying to save the buyer some money and headache. All I was trying to do was get some detail about the inspection from your staff because i wanted to ensure that it wouldn’t derail the sale of the house. Instead all I got was the runaround and you coming on the phone like you were doing me a favor. Who’s the one who’s used getting his way?

Andy’s termite had excellent customer service. I was very comfortable at their Lomita location and they explained everything in detail. They were very organized and professional. Great customer service. I would definitely use them again. They have been in business for a long time, and were recommended to me by a friend. Prices were fair, I made the comparisons with other companies. They are local for me so it all worked out perfectly. I used my charge card and I have NO problems at all !

Customer Service at Andy’s Termite is excellent. Someone is always picking up the phone during normal business hours and my emails are answered promptly.
I only compared the price of Andy’s tenting cost to a Terminix retailer. The first quote with Terminix was higher then Andy’s tenting cost, then Terminx wanted to beat Andy’s quote by $ 300. We still stayed with Andy’s because they were local and I felt if there was any issues with tiles and etc they would make sure the problems were fixed. My realtor highly recommended them and he always worked with Andy’s.
We did opt to pay for the tile insurance which was well worth it. We did notice after the tile repair there was still a tile not in the correct position After an email and a call, Andy’s came in 24 hours to fix the problem.
I do recommend for any homeowner to understand the woodwork that will be repaired. If your handy person you can save yourself some money DIY. If you know a good wood contractor, then just compare the cost. If you feel after the job was complete it wasn’t what you expected, just call Andy’s and they will make sure it meets your expectation.
Thank you Andy’s for the great service!

This was a great company to work with. Communication with Krista was top notch. I also liked Mike who reviewed my house, and gave me no pressure to do a tenting. But after careful consideration and other termite companies, I decided to tent. Now I was going to go with another company, but Andy matched the cheaper price. I preferred them because the communication was top notch. They cleared if not all my plants, and salvaged a grape vine that I was worried about. They even left me a gift on the table when I entered the house. Talk about customer service. I highly recommend this company.

This is my second house working with Andy’s. My experience was just the same as Charles H. and Gene. Mike is very professional and explained all of our options in dealing with our termites and did not try to hard sell us at any time. They have the best prices not only for the inspection but also the work.

Wow, mixed reviews all over the place! I guess when you are buying a service that there is seldom room for middle ground?
What I will tell you is that I called Andy’s about my house that I’ve lived in for two years. My experience with Andy’s and Mike in particular, couldn’t have been better! Is there a 6 stars option?
I scheduled a preliminary inspection for an annual maintenance contract. Mike showed up on time, perhaps a bit early, and got right to work. He pointed out some areas of termite and water damage that were probably present before the last fumigation, but nothing major. He was courteous, articulate and professional and he didn’t try to hard sell me anything. Their pricing was definitely the best I found.
Need to mark my calendar to have Andy’s come out in late 2014 and 2016!

Andy’s was recommended to me by a Realtor colleague. I just used their services on a house in escrow. Not only was Andy’s the lowest of four estimates, but the staff were consistently pleasant and professional. In addition, they offered a two year guarantee while all the others offered only a one year guarantee. My client was pleased and impressed with the work that Andy’s performed. I recommend Andy’s highly, and will use them again when I have the opportunity.

What a bunch of scammers.
We had a house under escrow for a period of time (bank lending technical issues), and by the time we finally got the bank loan tied up, some months had passed and Andy’s wouldn’t stand by their original quote.
They came back out and did a new report and quote, which they THEN JACKED UP AN EXTRA $ 17,000 (!!) IN «NEW» DAMAGES! Baloney. They thought they had a sure thing, as we were frantically trying to get the house closed.
Fortunately our bank did not require we do anything beyond tent, so we were able to give Andy’s the «NO THANKS» finger.
So remember folks, ASK the bank what repairs are required, because the CA law does not require it.
Then if you still want to get it repaired, look elsewhere for an honest tradesman.

Andy’s is awesome. Very helpful and friendly staff. I got 4 bids from 4 different places and although Andy’s wasn’t the lowest, they sure didn’t mind answering any questions I threw at them. They were patient and knowledgeable and gave me information that the other places wouldn’t. And very professional. I would highly highly highly recommend Andy’s.
I’m a very firm believer that if you go with the lowest bid, don’t be surprised if you get what you pay for. I also believe that the highest price doesn’t always mean the best job.

Andy, Sean, Heather and everyone I dealt with at Andy’s termites was extremely knowledgeable, professional and nice. I called and emailed them at least a dozen times with questions and they were always pleasant and helpful.
Unlike most of the national pest control companies, Andy’s does not subcontract out their fumigation work so I got a more personal level of service.
They were also the lowest of the 3 bids I got.
The entire process went very smoothly and they took great care not to damage my home with their tents.