Arco Smog Pros

This is the first time coming here. I had a Best Buys Guide coupon (Best Buys Guide is a regional direct mail advertising/​coupon magazine that gets sent each month), which had a good deal for several smog check centers in the Palos Verdes/​South Bay Area, where I work.
Out of all the smog check centers in the area, this one had the best Unilocal ratings, so I decided to get the smog check done here, instead of a couple of places that were closer (one of those places were slammed on Unilocal,I wouldn’t have considered it anyway).
I will say this… They are a busy place, and for a good reason — they have excellent service, and the pricing is good. They do a lot of regular auto maintenance/​repair work, so it’s more than a test site. However… Despite being extremely busy, Sam did make the time to get the smog check done, which is definitely commendable.
The waiting time wasn’t too bad either. I had asked to take an extra long lunch, because I had expected a long wait, but that didn’t happen. It took only about 20 minutes, which is pretty good considering the circumstances. And I got back to work on time.
And having some great music to listen to (AC/​DC and Iron Maiden) playing in the garage made things all that much more pleasant, as I’m a huge fan of those bands. :)
I would like to say thank you very much for your exceptional service, great selection of music, and I will be coming back when the time comes. :)

Wtf? Is all i can say. I called and asked him something and he just said f off and hung up.

A long time ago I brought my Chevy to have work done and they were great. Yesterday my Passat (2003) had a coolant problem. Not only did they figure it out quickly, but they didn’t charge me the normal arm and leg others have. Great service. Honesty counts!
Thank you.

I have to admit when I was first told to bring my car to the Arco Station in Lomita for the best service, I said «Are you kidding?»
But Sam is the MAN! Sam provides great customer service, affordable pricing, and quality work. I refer all my friends to go to Sam now. Thank you Sam!

Sam is an honest, hardworking, reliable mechanic which is very hard to find! He is a great mechanic! Audi quoted me $ 800 Sam did my repairs for $ 300! He is always decently priced and works very hard for his money. We bring all our cars here! Without Sam I don’t know what we would do! He is a lifesaver!

I am not sure if anyone enjoys the going to see an auto mechanic. But, my visit with Sam was exceptional in every way. Even though I was only there for a smog check, Sam made me feel welcome and kept to his promise of 20 minutes or less, even balancing me and two other customers at the same time. I might be coming back for regular auto services.

I started bringing my wife’s car here for oil change because it is close to my house. Sam was very friendly and made it quick and easy. After that I started bringing both our cars here for other repairs.
Sam is very honest about work that needs to be done and advises you of your options. His prices are hundreds of dollars less than dealership and I have not had any issues with any of the work he has done. He is also very friendly and willing to go above and beyond for his customers. I recommended anyone in the area to bring their car here for minor repairs, oil or smoging.

I moved to the area about 5 years ago and needed a reliable place to get my oil changes done. Of course they were competent at that, it is an oil change, but Sam, the owner was very affable, helpful and really cared about his customer service. I watched him always checking on his employees work, controlling the quality, without telling them what to do. That kind of attention to detail and care impressed me.
I decided based on my first experience to bring back my Lexus for it’s 60K servicing. He saved me money over the dealership and was very communicative about what he was doing and came in on time and ON BUDGET. There have even been a few times where I brought the car in because a door light was malfunctioning and when I picked up the car there was no charge. No nickel and diming here.
Since then each experience has been consistently good and he always looks for ways to do it better or do it for less. I really appreciate him and trust Sam. I no longer feel the need to have the dealership do my servicing. Since then I bring him my wife’s car as well.