Enterprise Rent-A-Car

I have a office in Lompoc and rent from this office all the time. The manager Brandi is extremely efficient and upbeat. She does a great job and she cares about her office, staff, and most importantly her customers. I have a company myself for which I have district managers, general managers, managers, and employees. A manager sets the presents for there store and based upon my experience she is doing a most excellent and professional job and I know that the Enterprise Corporation will promote with no doubt.

I was in a fix: one of our cars was in the shop and we needed a second car right away — but I had no way to get to Enterprise. I contacted them and learned that they pick you up… but not when the trip is almost an hour away one way (I live rurally) — I totally understood. I was wracking my brain for solutions when Enterprise called me back and said a rental car had just been dropped off at my local airport (a prop-​plane country airport) and that if I didn’t mind that it wasn’t cleaned — it was mine! I got a worker at my place to drop me off (under a mile away) and wound up needing that car for 3 weeks! The agent was awesome — he gave me a discount because my car was in the shop — and called me regularly to make sure things were good on my end. LOMPOC ENTERPRISE ROCKS!!!

I have had the opportunity to rent at many Enterprise rental car facilities but the one in Lompoc Ca has become my absolute favorite. The manager Mike goes above and beyond for customers satisfaction and his employees are fabulous as well in particular Colt whom I had the pleasure of being driven home by this afternoon. He drove respectfully and was just a pleasure in conversation. Normally the employees have at other locations always been in a hurry and I am happy I have my seatbelt on! This man truly is a gem and Mike is wonderful! I highly recommend this rental facility and you cannot beat the prices anywhere in town.

Got a good deal on a car but they are closed Sunday’s! We had to pay for a day we didn’t need the car and there was no way to return it. They would get more stars if they had a way to return vehicles on Sundays.

Where do I start?
Are you aware there are several different renal car places in Santa Maria at the airport. And the enterpirze there is amazing with customer service so far from what we have seen!
So Lompoc
1. Don’t book online cause the weekend deal isn’t offered in Lompoc.
2. If you speak to more then one person you will notice they offer different things and say different things.
3. Call in advanced or you get stuck with a gas guzzling car. Pointless when you are trying to rent for good gas.
4. Check your car before you leave. We got stuck with a nasty smokers and stained seat car. It was gross. Had to drive with the windows down.
5. Enterprise will comment below this saying sorry and we want to help you out. You will email them and nothing for two months. Then someone will give you their contact info an tell you to book through them next time to cover a day. Odd when we write them they do not respond back to our email.
6. You don’t need the shitty insurance half the time the credit card you have covers rental cars.
7. There hours suck. There closed on Sunday’s so you have to keep the car for 3 days. And they will not allow you to pick up a rental car before they close. Making it inconvenient for some who can not get there at 8am an need it then.
8. Do not let them upgrade you. It’s stupid and will cost more. Take the damn little car. Who cares what you rent.
9. Do not let them hassle you.
10. To add a driver that person has to actually be there. So stupid. Even though the person renting had my license with them when they rented the car. We had to go back in so they could make a copy of it and verify it was me. Super stupid! Waste of time.
11. Rent from Another place. Book them in advance. Do not deal with this shitty customer service!

This place operates on a shoestring. When they run out of cars, they have to drive as far as San Luis Obispo to pick up a rental. When I ended up with a bad experience at another branch and walked in there about ready to cry from the frustration, they replaced my car and threw in some extra niceties which made me feel a bit better about the whole experience. They were superfiendly and also really nice to each other. When the manager walked in, he asked the girl at the counter, «How can I help?» What a great attitude. If only all locations worked this hard.

I will start by saying this. I am a loyal and faithful enterprise customer. This 2 star is for this branch and essentially for experience at the LOMPOC CA BRANCH and how my mother was treated upon her return to check in the rental. I work for corporate partners with enterprise and therefore get a bit of a discount (thanks enterprise).
My mother needed a one way rental to visit me up north for a vacation. Then another to get home. I set up a special rate for her and her trip to see me was flawless. Sending her home I went to my local branch and helped her get her car. We walked around the car and I sent her home.
The reason for this 2 star is that when she got home to return the car. At the Lompoc branch. The girl checking her in gave her a hard time about the «missing spare tire». (Dude. Wtf? Anyone ever get a rental and have them check the spare?). Second thing. That car (a Hyundai) does not come with a spare. From the factory it comes with an air pump (rule # 1 know your product!!)My mother was made to feel like she had stolen or lost a spare tire during her 5 hour road trip home (again. Wtf?)
Eventually she was left with a «we need to call the other branch and see if it had a spare when you left». She then asked for a receipt for the car. She was told «I can’t give you one. The credit card takes a while to clear. But don’t worry. You will only be charged the agreed rate».
She left thinking that didn’t sound right. But since I had arranged the rate and assured her that things would be ok. She didn’t tell me. Meanwhile I get an email copy of the bill. It’s for $ 180 MORE than the agreed amount. It s labeled «miscellaneous fee» with no further explanation. It was added to the bill after my mother had left (the next day. It had date stamps) It was unclear a $ 180 fee had been assessed. I contacted the San Bruno branch and they took ownership of the billing error and corrected it. (Turned out a «1 way fee» was mistakenly added as the Sam Bruno employee didn’t see a note stating that 1 way fee had been waived) The experience would have been far more easily avoidable had the person at the Lompoc branch provided a copy of the invoice and had she known her product.
I think that this was a really unfortunate chain of events that somewhat tarnished my opinion of this company. But. I was impressed at the rapid response to my initial Unilocal review/​rant. And I think it took a lot of character for the branch manager to call me and apologize for the error. I intend to give em another chance as I have dealt with them for many years and usually it’s flawless. I’m a strict person and hard to please and I was very upset initially. So for them to contact me so promptly to resolve this took guts and character.
Still. You messed with my mom. 2 stars.

Enterprise was wonderful! I never had to wait longer than 5 minutes to be picked up. On top of that, every CS rep that I worked with was so friendly! Marge helped me select my rental and she was great! She was very well informed about the cars available. Thanks again! I’m so happy that I went with the Challenger!

I have been renting cars here for 10 months straight. Mike and his team are as friendly and helpful as you could imagine. They’ll do their level best to accommodate their customers by any means in their power.
If there is anything to be desired in renting from here, it has to do with the selection of cars they have available, which has nothing to do with the staff and everything to do with the fact that Lompoc is a small market.

I rented a full size car here at the end of March, for nine days. The car was in fine
shape, and ran well, no problems. The staff was great. Mike, Marge and Mark.
They are courteous, knowledgeable and friendly. No up-​selling, or being pushy.
I had to postpone my trip a few times, before finally everything was in place for me to leave home. Each time, I called to change the pick-​up time.
The staff was polite and understanding, and moved the date. They worked with me to give me a reasonable rate.
I feel good renting from Enterprise, I’ve had positive experiences at other offices, as well.

This is the worse experience ever. I called this morning to confirm my reservation and asked about car choices. The manager said there were a few choices and asked me to choose one at pickup. When I arrived there, there wasn’t any car to choose. I had to wait half an hour for the car to arrive. It was a Ford. After checking the condition, I realized the tires were very old and tread was worn out. That’s obviously a deferred maintenance. One tire at the back appeared to have a hole on it. Then I asked if the car breaks down on the road due to tire issues, whose responsibility would it be? That question made him comfortable. He decided to cancel the reservation/​contract. I said I would still rent the car. He wouldn’t listen and was very rude to ask me out. Then he closed the door! Can you believe this?
Never ever rent a car there!!!