David’s Bridal

Lots of dresses but mediocre customer service. We were there today trying on bridesmaids dresses. We had an appt and the five of us were given 1 small dressing room. The place was swamped. While we were sitting on the chairs outside the room and taking turns trying on dresses, one of the girls working there comes by and asks rudely «are you guys using ALL the chairs?» Ummm yes…5 of us are sitting on 4 chairs & all of our clothes are on it since there was only one small dressing room for all of us. It just felt like a cattle herd. Our stylist was pretty nice but the overall experience left much to be desired.
And parking was a disaster. It took us about 10 minutes of driving in circles to find a spot.

I was not totally impressed with the service we got here when we came for my friends gown and again was not impressed with the customer service when we came here for my own bridal gown.
My MOH and I went in last Thursday for me to try on bridal gowns. I made an appointment online, which is a very simple smooth process. When my friend and I got to the store we were greeted by a very rude woman named Megan. She saw my wedding date is a bit more than a year away and rudely laughed at me then said, I guess it is better than running short time. The entire interaction made me feel stupid for even being there. We then waited about 10 minutes at the front until we were told to look around. It was already past my appointment time but with the help of my friend we looked at all the bagged wedding gowns. We found a couple that I sort of liked. After 10 more minutes of walking around (now 20 minutes past the apartment start time) our styled came and found us. I forget her name but she was a semi older lady. She was nice enough and seemed very excited to be helping us. She wanted us to only start with 2 dresses, which was fine. We began to try on dresses and I told her countless times that we were just at David’s Bridal 3 months ago buying my friends wedding gown, that I am a wedding planner etc. etc. to cue her that we do know a thing or two about bridal fashion.
Her enthusiasm quickly went from endearing to slightly annoying. Making us both feel like she was talking down to us as if we didn’t know anything about wedding gowns, sizing etc.
I worked for a Bridal Boutique for 2 years and left only to start my own Event Planning company where I specialize in Styling Bridal Parties. My MOH who was there also worked for a Bridal Boutique for a little over a year. Most of what our little miss stylist was saying was very wrong. She was telling me how I would have to lose 30 – 40 pounds to drop just 1 dress size. (NOT TRUE)
She also said that I should definitely order a 10, even though the 8 fit very well besides a bit in the hips, which I know could be let out a bit.
I also tried on a halter top that I liked the over all feel of the dress and the stylist said I will never find another halter top — they just don’t make them. (Pretty sure you guys are not the only bridal salon in Denver and I have seen a good amount of halter top wedding gowns around the web)
When my friend ordered her gown from them there was certain alterations she wanted to have done that the alterations lady here told us would be not possible… SOoo we found an amazing tailor that was able to get it done and then some!
All in all, I am glad I came so I was able to try on a bunch of different styles of dresses so now I know what styled of dress I like and what to be looking for in the future. I will not be buying my dress from here. I do like their online appointment scheduling — although I have been told my associates here that it doesn’t work that well and they often get double booked.
As an Event Planner I would not recommend David’s Bridal to my clients. There are much better boutiques in Colorado that you can get better quality service.
My advice to this location:
1) The customer always comes FIRST!!!
2) Listen to your customer
3) Don’t talk down to your customers
4) No matter if it is a bride you are talking to or simply just a tag along friends — talk to everyone with respect. You never know who you are talking to. A friend today is a bride tomorrow.
5) If you have a crap attitude — don’t work in the wedding industry — this is a very happy time in peoples lives and your crap attitude is not welcome!

There should be a sign on the door that says, «If you don’t have an appointment, don’t come in». Every television commercial should say the same.
We went in on 1÷17÷16 knowing what dress style and color we needed to order for a *junior* bridesmaid (she’s 9 yrs old) but needed to try on the size to be sure it fit. On the 17^th we were told in a very rude tone, you are welcome to LOOK but would «absolutely not» be able to try anything on without an appointment. Really? I understand for a bride who is going to try on multiple dresses and take her time deciding but for this purpose? GEESH!
We made an appointment to come back the next day when their schedule was «wide open». Our appointment was for noon the 18^th, we arrived 15 minutes early and were told by the male greeter that there would be a wait because «employees who were scheduled had not arrived yet». (i.e., they were late for work.) I was surprised he would share that kind of information with the customer but it explains why the sign on the door said, «We’re Hiring!» We waited 40 minutes past out appointment time. I tell my 9 yr old, «in the real world, you would be fired for showing up late for work while customers wait around».
They did not have the dress style in her size so we tried on a bigger size, ordered the next lower size and were told to «hope for the best». Had I known we were going to pick a size and hope for the best, I could have taken my daughter’s measurements at home and ordered the dress online and «hoped for the best» on my own. So much for the expertise that required an appointment.
Signs all over the store say «Bridesmaid dresses $ 20 off this weekend, ends today, 1÷18». We are charged full price. I ask, «What about the $ 20 off»? «Ohhh, that does not include JUNIOR bridesmaid dresses». Okay? Is this a store issue or a national issue — signage should include «*does not include junior bridesmaid or flower girl dresses» to be clear.
The wedding is April 16^th, the junior bridesmaid dress will arrive April 11. I say, «Wow, really? This dress is on the ‘quick ship list’. Doesn’t that mean it is a popular dress/​color and ships quickly?» The clerk says, «Yes, that IS quick!» like I’m a moron who should have known better than to wait this late in the game to order a child’s dress. I ask, «Will there be time for alterations because it’s likely the dress will fit fine but be too long». Again, I’m given the «hope for the best» line.
Imagine if your reception venue said, «I will book your date and we’ll hope for the best». Caterer says, «I will take your food requests and we’ll hope for the best». Need I go on? If you don’t want to leave the details to chance, don’t go here.
*****UPDATE**** Just went online, less than six hours after my visit to the store, put the same dress I ordered and paid for at the store today in my shopping basket and it says with standard shipping I should have the dress January 25 — 28^th. ??? I call back to the store and ask to cancel my order and I will order online and have the dress in less than two weeks. Well, you can’t do that, we don’t take returns. It’s not a return. Yes, you paid for it, and therefore ALL SALES ARE FINAL. But you haven’t even ordered the dress for me yet. Too bad, all sales are final. Why can the website deliver a dress in two weeks that you can’t get for 12 weeks? Different system, sorry ma’am. All sales are final.
For me, all business with this store is final. I would NEVER go to any branch of this store again. I might «hope for the best» and order a dress from their website, but if you’re going to do that, I bet there are loads of other online bridal stores. Just WOW!

If I could give the zero stars for this location I would! Terrible service! My daughter had to go find the gentleman that was supposed to be assisting me on four different occasions when we needed something. After I was done trying on dresses and on our way out of the store I walked by the check in desk, and there he was, Internet surfing! NICE! I did however have a better than expected experience at the Aurora store.

I went mid week and had a great experience. The women helping me had some great ideas and made me feel comfortable. The attendant had another appointment come in but made sure that I was aware of what was going on. I did not feel pressured to purchase anything and I didn’t, this time. I would go back.

Will never recommend this store to anyone, ever. The fact that I made an appoinent and no one was available to help during said appointment time is the least of my complaints. The fact that the majority of employees I encountered at this store were unhelpful and seemed bothered to provide help is also one of my lesser complaints.
After waiting for our consultant to show up with no avail, we just started pulling the dresses ourseleves per the instructions the receptionist gave on which bridesmaid dresses to chose from. We head back to the fitting rooms, no one is around again so we find a room that is unlocked and proceed to try on dresses. They did not have the dresses in my size, so we were able to locate some clips to help get an idea of what the dress will look like, again did this on our own.
Finally a very nice woman who had been an employee for two days helped us with the dresses. Sent a picture of the chosen dress to the bride to be (she lives out of state), and the bride let us know the dress was not one she had chosen; David’s Bridal had the wrong dresses to chose from in the system for the bridesmaids. Luckily I was the first bridesmaid of five out of state to go find a dress on my own so avoided any further issues. Long story short, don’t go to this store.

My daughter was stressed to look for a bridesmaid dress when she was 6 months pregnant. Gina was so compassionate, reassuring, helpful. We found a dress right away. Very professional, easy going staff. Thank you.

Rude, bitchy staff here. I went in to try on a bridesmaid dress for size purposes and was treated like a nuisance because I didn’t have an appointment. Oh well. Suck it, Walmart of bridal wear! I got my size and ran out there so I can just order online without the hassle of dealing with those wenches.

My mother and I went to this location, and were unaware of their appointment policy. The manager, Darla, let us know about said policy, but said that she would be happy to help us if we wanted to look around on our own, as she was assisting another customer. We looked around a little, but left quickly. The other staff members were rude. A staff member overheard my mother and I talking, and let us know that we needed an appointment if we required any sort of assistance. I let her know that we had spoken to Darla, and that Darla would assist us if we had any questions.
The overall tone of being in the store was completely negative. I felt unwelcome. I have been looking forward to shopping for a wedding dress with my mother for a long time, and the experience I tried to have today was horrible. I hope no one else has an experience similar to mine.
For the record, I understand the appointment policy, and why it is in place. However, the store was dead, and the manager was willing to help us. The fact that no one else in the store wanted to even acknowledge our presence is a bit of a problem.

First time I went in I had a weekday appt and the sales rep that helped me out was waiting on me and another bride at the same time. I tried on 4 dresses in a size down from my actual size due to them not having my size in stock. I was on my own getting in and out of the dresses because she was spending more time helping the other bride who happened to be a few months pregnant. I felt rushed and didn’t get any feedback. No offers to check the other stores inventory for sizes. I just wanted to be done and definitely didn’t feel like a priority.
I decided to leave and call around on my own to check other David’s to find my size in stock. I found the dress in the correct size in Ft Collins. Made the 1+ hour drive down there. The customer service I received at this location was 10 times better than the Park Meadows store! I ended up finding a different dress then the original one I went down there for. I ended up ordering it at the store and having it shipped to my home. Received it and all was well although slightly too big.
So, to avoid driving back to Ft Collins, I thought I’d try my luck again at the Park Meadows location because they are the closest to me had that dress in stock in my size. I called them on a Sunday and explained I needed to exchange my dress for a smaller size. I asked if they would put the dress on hold for a couple of hours. She told me «No, you need an appointment, and we’re not taking anymore appointments today»
So I drove over there to chance it. Arrived at the store and it was completely dead. There were several employees and only 1 customer trying on dresses. The very unfriendly greeter who did not greet me, looked annoyed when I told her I was there to try on a dress that they have in stock and possibly do an exchange. I asked if they could help me find the dress they declined since I didn’t have an appointment. Then she asked if I planned on trying on the dress (of course!)
I found the dress on my own, found someone to let me into a dressing room. The dress fit so I went to asked the same unfriendly door greeter who I needed to do the return with. She actually rolled her eyes and sighed as she walked slowy away to get a manager! The manager comes out and tells me I needed to go back to the Ft Collins store, I told them that was not what I told when I bought it. She was trying to avoid having to do the return by not listening to me. She finally understood that it was not ordered online and paid in store. So I was allowed to do the return in her store.
The whole conversation she had a very rude tone like I was ruining her day.
Then I noticed a stain on the shoulder strap of the dress and the manager asked a different employee if she could clean it. You guessed it, another rude employee. She looked at the dress and gave a facial expression like I was making some ridiculous request and said «It’s probably just makeup I don’t know but I guess I’ll try to get it out. I have about ten minutes before I leave.»
Stain did come out.
Left the store very frustrated and the treatment I received from 5 different employees on 2 separate trips very clearly showed that they could care less about their customers. They took the magic out of the gown shopping experience. I realize it’s David’s Bridal and not a boutique but even the budget bride deserves that special experience for their special day.
Do not come to this store, if you want to try David’s Bridal try one of their other locations.

Customer service is not good at all. They made me feel more like a burden and hassle for being in the store.

I only came here with my ladies for bridesmaid dresses because they are cheaper than any other bridal store. We found a few different styles in my color I want, which was good.
Now here is why I gave two stars… maybe even one. I made an appointment a month in advance and then called to confirm our appointment a week earlier. The day we arrived for our appointment they said I was not in the books. Luckily we still got to try on but we’re only given two dressing rooms and had to wait awhile to get started. No one helped us pick out dresses, no one helped us with sizes and no one helped us clip the dresses to fit. A lady that worked there even came up to my mother and I by the waiting stage (where you watch your girls parade around) and told us a bride was coming in and that we would have to move for her… ahem…I am a bride too!
Needless to say, we didn’t order that day because we are waiting for sales and no one even asked us if we were interested in buying.
Awful customer service. The first time I went with only two girls, I knew more about the styles and colors by just looking on their website than the worker did.

After purchasing a last-​minute dress from DB for a Gala, I had only three days to get the dress altered to fit. It was a long shot, but I called and spoke with Sharon in the alterations department and asked for a miracle and she delivered! Sharon had me come over immediately, and worked me into the fitting schedule that night in order to get the ball rolling on alterations.
When I picked up the dress, I was nervous because there was no time to make any changes if they were needed but the dress fit perfectly, like it was made for me. I was thrilled with the service I received and very thankful that they were able to help me with as little time as I had given them. Thanks so much, Sharon and team!

David’s Bridal is in the business of making you feel like a princess, however, they made me feel like an ugly duckling. Here’s how…
One year ago I was diagnosed with Breast Cancer and underwent a double mastectomy. A few months later I married my best friend in my strapless David’s Bridal’s dress. I was extremely self conscious so alterations took special care in creating the illusion of breasts. My photos were beautiful because we were surrounded by the love of our family & our dog. However, when I look at the photos today, I am reminded of my emotional and physical pain and that the person in the photos isn’t me — completely.
My beloved mother, who is also fighting cancer, gave me an amazing idea. She said, «next year you be done with most of your surgeries and by that time you will have your implants in. Why don’t wear your wedding dress again and get one year anniversary photos taken?» What a great idea! How wonderful it would be to wear my wedding dress feeling like a complete woman!
On 07/​09, I called David’s Bridal at Park Meadows to schedule an appointment to have my wedding dress altered again. My hope is to have my dress to fit properly since most of the padding that was placed for my wedding is no longer needed. In addition, the waist needs to be altered because of my weight lost from my 5 surgeries.
When I called and explained my situation to Sharon, I was told that it was Company policy that once my dress was altered that I would have to look elsewhere to have it altered again. I explained that I’m going to pay for the additional alterations and am not looking for charity. When I questioned why, I got no answer. These «policies» are nowhere to be found on your website along with no way to contact the corporate office. How many women come back after their wedding AND after a double mastectomy AND ask for their dress to be altered??! Pathetic! Ridiculous! Repulsive!
Your company embraced me a month before my wedding and is NOW acting like you don’t care at all. The lack of compassion is awful, painful and insulting. I have the money and the dress but no one that wanted to make me feel beautiful in my own skin in my wedding dress again.
Maybe now I’ll get an appropriate response.

This was my first time trying on dresses and I expected it to be exciting and fun, but it ended up being very disappointing and somewhat hurtful. First, we showed up 20 min early just to look around and we were promptly told to not pull anything off the rack and to wait for the sales associate. So we look, and we wait… and we wait, until finally we ask if anyone knows that we were the 1pm appointment, and a women tells us she was just on her way over to help us (10 min after the appointment was supposed to start). The sales associate could not have cared less about this special occasion for my family and I, she even annoyed with my mom and mother in law. She helped me in and out of a couple dresses, but after about 15 min she takes another appointment and I have to wait for her to go back and forth and we all just got tired of waiting. What is the point of making an appointment if you are just going to have to wait for help? The associate didn’t talk with us much, but she did happen to mention every time a dress fit tightly (I was trying on smaller sizes due to my size being not in stock…). After and hour I just wanted to get out of there ASAP and never go back.
I have to say that I saw all the negative reviews, and still gave David’s at Park Meadows a shot anyways. The management/​brand clearly doesn’t care about their customers or the stores image (haven’t responded to any of the negative comments).It’s supposed to be a fun and special time for a women, and I personally would like to be treated that way when making such an important purchase… or at least be treated with some appreciation and respect for choosing to shop with them.

They deserve negative stars on every single level. To keep a very long and painful story short, David’s Bridal is a JOKE. Their manager’s are an even bigger JOKE and their employees… The dress I found was absolutely perfect and honestly I think that is how they stay in business. If you don’t have to go here, DON’T! Don’t even walk in to look. You will end up finding a dress and then be sucked in and have to deal with be treated very very very poorly. I own a successful business and I know what it takes to give great customer service. Almost everyone in all departments are rude, unhelpful, lacking the oh so not common sense. Trust me ladies, a wedding is stressful enough don’t let the most important part of your outfit be ruined by incompetent individuals who just don’t care about you.

I was so displeased with the service that I received from Davids Bridal. They lost my appointment when I went in to purchase my dress and they lost my appointment for the fitting. I got a card for both and was treated like such an inconvenience in both instances. I received a call stating that they didn’t charge me when I was walking out for my fitting and I made sure to ask if I needed to pay. The only reason they are getting 1 star is because of the person who stepped up to do my fitting was the only nice and competent person there. I will never recommend David’s Bridal to anyone. I am so frustrated with them and their lack of service. No one should be treated like that.
I’m finding a different place to alter my veil. That seemed to be an inconvenience too.

Two stars not one
That’s the most this place gets
Went to try on a dress
To make sure that it fits.
No drops ins on weekends.
All fitting rooms are «full».
The place has no character,
No style and no soul.
The gowns are cheap.
I’ll give them that.
But their policies are bogus.
I’m not down with dat.

I am sad to say that I experienced the worst customer service. I was reached this past week to let me know my dress was in for pick up. Well, like a normal person I have a job and I am very busy during the week. I also already had plans to go on vacation for the weekend. To my surprise on Saturday a horrific employee called me telling me to pick up my dress by Sunday or it’s going in a box. They had to make room because it had been there for a month. Why wasn’t I reached?.. There was no one in the back to call until this week. Okay, so your lack of responsibility becomes my wrinkled dress in a box.
At this point she should have put a manager on the phone, but instead she decided to argue with me and the thought of customer service completely left her mind.
I know customer service, I know that there can be rude customers, but I also know when a company needs to take responsibility for their mistake.
I was called Monday. Not even a week later they are trying to put my dress in box.
Well finally, I demanded to talk to a manager and after being on hold for 10 min., I called back and finally talked to one. She was somewhat rude, but said they would hold it until Tuesday.
I’m 24, you know the age when myself and most of my friends are settling down or will be eventually. They will need bridesmaids dresses and wedding dresses. Trust me when I say I’m telling EVERYONE to stay clear of David’s bridal.

My future daughter in law has had good experiences both here and in Arizona. I have been with her when she picked her dress, then again in Arizona to get a dress for the flower girl and today for a fitting in Colorado.
The girl who helped today seemed to know what she was doing and it is neat that she wants to be a designer. This is a good place to start