Don Massey Cadillac

Dan who works in the service department was so helpful! He did a good job explaining everything that was wrong with my SRX. It was such a pleasant experience! Thank you Dan!

Went here just to browse a potential cars and left with a great deal! Sean and Bea were very helpful and flexible with my needs. Would highly recommend coming here if you want a great car and great service!

The service staff at Don Massey are always very friendly and professional. It is so easy to get my car in and out with very little waiting. They definitely make my trips for service an enjoyable experience.

Unbelievable customer service! I made the huge mistake of taking my Cadillac to get fixed at Medved Cadillac in Arvada and after 3 days of incompetence, terrible customer service, and frustration I decided to pick up my car and take it somewhere else. I called Don Massey Cadillac in Lonetree and was told that they could get my car in that same day and that they had a loaner car I could drive.
They are amazing in every way at the service center. From their managers to their drivers… wow! I will always take my car to them even if it takes me an hour. They give Cadillac quality service

This dealership is worthless. I made a reservation with Cadillac to test drive a new car at Don Massey as part of an American Airlines promotion. I showed up to the dealership today at the appointed time and was told «sorry, that promotion is over». Despite the fact I had a reservation, they weren’t willing to honor the deal or even look into whether they could still do it. Terrible customer service. I will take my business elsewhere to test drive and buy my next car.

Wow Don Massery Cadillac Service is great.
All regular maintence is included in the purchase price. They work by appointment so they value my time. A small recall item was checked and we were in and out in about 1 &½ hours. Nice, friendly staff and comfortable waiting room

I’ve taken my CTS to Massey Cadillac three times for routine maintenance since moving to Denver in January. Each time each time I’ve found the place to be neat and clean, the service great & the staff professional. The jobs were completed on time and as promised. Don Massey Cadillac treats my — a new customer — like a long term client. I truly appreciate their attention to detail.

Driving our 9^th Seville and have lived all over the country in the Air Force including Hawaii we have had our share of good and bad experiences with dealers for sure. I can tell you that Don Massey is one of the very best dealers we have had the pleasure to deal with. They are efficient and TRUSTWORTHY which is all important to us. We would highly recommend them to anyone needing service on their car without reservation.

I couldn’t be happier with Don Massey Cadillac! After searching around Denver for a new vehicle for over a month, the gentlemen at Don Massey were by far the best! They actually meant what they said and after purchasing a car from them, the total figures added up exactly as they had stated. No gimmicks or pushing figures. Lance, Nick, and Mike are the most respectable guys in the car business! Integrity goes a long way at this dealership. They have earned my business for a lifetime. I can’t say enough good about the customer service, honesty, and great cars Don Massey has! Thank you again gentlemen!

In the last decade of my Cadillac ownership, I’ve lived in five big cities in two states, and I have NEVER found any dealer that comes close to the level of service that Don Massey Cadillac does. I’ve been a customer here for several years now and they have, hands down, the most professional, courteous, accommodating, and friendly service department I’ve ever been to.
Don Massey services my Escalade and my mother’s SRX, and I recommend that anyone and everyone come here for their Cadillac needs. If you’ve been to Rickenbaugh and been treated like a peasant (I know I have), it’s a night-​and-​day experience — Don Massey Cadillac treats you like royalty and it’s outstanding how far they go out of their way to make you feel like your business is valued.
As I mentioned, I have my mother take her car to Don Massey for service. If that’s not a testament to their trustworthiness, I don’t know what is.

Ken and the team in the Service Department always do a great job and provide excellent customer service.

I was having a problem with my 2009 CTS4 and took it to a non-​Cadillac service place and they could not find what was wrong with it. The reason I took it to this place was because it was closer to my house. After they could not fix it and said they reset the codes, I drove the car a couple of days and the problem reoccurred. I then decided to take to Don Massey, as I have taken my car there before and they did an excellent job. They again did an excellent job, found the problem and fixed it the same day, so I was only out of a car for 1 day. From now on I will take my car to Don Massey for any repairs needed.

i bought my cts-​v here love it!!! no pushy salesmen!!! everyone was friendly and helpful and took care of all my needs and concerns!!! would highly recommend this place!

The salesmen weren’t pushy at all and I’m glad I was able to purchase my first car from them!

Yeah… I’m one of those gas guzzling Escalade owners, but like Ludacris says, «It ain’t tricken’ if you got it».
So the «Behemoth» as my wife so lovingly calls it, was due for an oil change. I figured what better place to take my truck than the dealership for it’s first once over to make sure all was good.
Now don’t get me wrong… I expected there to be two classes of Cadillac owners. The «up and comers» and the «been there done that’s…two decades ago». Point being if you venture out to have service done on your Caddy over the lunch hour you will find yourself in line behind, let’s just say… a few more experienced drivers.
The service team at Don Massey was nothing short of friendly and accommodating, that is until I noticed I had been in the waiting lounge for TWO HOURS!!! No don’t get me wrong. Massey’s does the waiting lounge thing right with leather chairs, flat screen TVs and fresh eats, but I didn’t want to move into the place! I just came for an oil change.
Well come to find out my car was done 45 minutes after I arrived, however a porter had parked my truck on the other side of the lot. Simple mistake, but TWO HOURS worth of waiting with Grandma and Grandpa Ernest watching General Hospital was not what I had in mind for a lunch break.
Needless to say when my truck was returned it was washed, dried and had the Massey team in tow with full apology.
Will I give them another try? Not sure. Think I’ll hit Rickenbaugh for another dealers service to see where they line up before heading back for an all day episode.