Furniture Row

I bought my first bedroom set here. The full sized bed I had when I got married fell apart. So I upgraded the bed to a queen. The frame we wanted wasn’t in stock so we got a queen sized version of what I bought. The mattress is amazing, which is Doctor’s Choice Plush.

Here’s what I learned from shopping at this Furniture Row: if something seems too good to be true, it is. When my husband and I bought our first home we came here and furnished THE ENTIRE HOUSE. Everything we could possibly need, which is approximately $ 10,0000 for us.
It seemed too easy. It seemed too good to be true. And it was. If you go here for the good deals, you’re going to get tricked and lied to. They saw our budget and whole heartedly assured us that our furniture would be delivered today, and seamlessly. Well, except the «manager» at Denver Mattress who said he «couldn’t count» on the other stores to deliver. He assured us out mattress would be here on Saturday. Another bold faced lie. Our furniture won’t be here today. My husband has to take a day off work during the holidays to see if maybe they bring it tomorrow. Apparently, no one knew this until about 20 minutes before it was supposed to be here. Our daughter recently had heart surgery, she has a cardiologist appointment tomorrow. Their piss poor delivery system has created havoc for our family. They could care less. If you are going to schedule deliveries for your customers you damn well better meet your commitments. The discount we have been offered to compensate for having to miss a full day of work is less than the delivery fee. That’s pathetic customer service. Don’t even offer delivery if you’re SO unreliable that if one driver calls in sick (yep, that’s the story we’re getting) that you have to not deliver at all. That had poor management written all over it. We are so disappointed. There goes a day of PTO that was needed for the holidays. They’re poor management, nothing but our problem.
SO, Here’s a little update. We were just called and literally lied to by their staff. Now, rather than a staffing issue, the truck our furniture is on is «broken down». Not to mention they tried to make us feel guilty be as another crew has to «come in on their day off». REALLY? So, their mismanagement is our fault? If I work at a job where coverage is needed isn’t it standard practice to call in another crew? What wasn’t that done FIRST THING THIS MORNING SO THE DELIVERIES THEY COMMITED TO COULD GO OUT TODAY!!! The topper is being told the truck with our furniture on it which has allegedly been loaded since about noon yesterday is «broken». Being lied to is the absolute worst!!!

Update: After the problems we had getting our furniture delivered we talked to the manager and he admitted there was a mistake, apologized, got our delivery scheduled for the next day, and waived the delivery fee. Based on their response to fixing this issue I raised my review to 3 stars, I do respect when a company can admit mistakes and work to correct them.
Also, it was not cheap but we do really like the furniture we picked out. I will likely keep them on our list of places to look for future purchases.
— — — — -
Horrible costumer service! First of all our sales associate lied to us about the pieces of the sectional that were available. We were in rush to purchase furniture due to an upcoming surgery and she knew we would not buy the set without one of the key pieces of the sectional. At first she said it wasn’t available but when we wavered on our decision she said that she found one. She assured us that we would get the section we wanted so we went ahead with the purchase. Delivery was on schedule but the key piece we wanted was not on the truck. So the sales associate obviously lied to us to close the sale. That just shows very low character; I’m not sure how people like that sleep at night. I don’t know if the sales associates are paid commission but I assume so with that kind of behavior.
So then they rescheduled the delivery of two missing pieces and they never showed up during our delivery window. When we called the store they told us that all deliveries were cancelled due to the weather. That is understandable except no one called us to let us know. So we wasted a large portion of our day waiting for nothing. We are just very frustrated with the shady associates and poor communication of their deliveries.
I can’t see us ever shopping there again.

They have good stuff that’s not terribly cheap. I bought a bed here 7 years ago and finally came back in to get another side table. Fortunately they still had the exact same set from 7 years ago!
Picking up the table was a pain. We wanted to take it with us and of course they didn’t have it there, so we had to come back a couple days later. Came back and the warehouse guys said their picker wasn’t working and my table was on the top shelf, and then just looked at me. I was like, so? Get my stuff!
Eventually they figured out how to work the picker and got it down for me.

Kathy was my sales person and she was so professional. I had a major problem with the piece I purchased but Kathy handled it all. I have never been such a satisfied customer.

My husband and I purchased a bedroom set and dining room set from Furniture Row back in February, along with a mattress. We are very pleased with our selections. After the mattress was delivered, we realized how high off the ground it was-​you practically needed a ladder to climb into bed. When I called to have it swapped out, they were very adamant about charging me an additional delivery fee. This was not the mattress we wanted and I was not pleased. After making a complaint, the salesman we purchased it from (Barry maybe?) called me to inform me they were waiving the fee. I was very pleased they fixed this issue, considering the amount of money we had just spent in their store. Good customer service.

Went in today to look for a new sleeper sofa. Was able to talk them down on the price and got a great deal. Very pleased with the process.

Whoa. Maybe Furniture Row has gotten a whole new team of salespeople over the past few years because when Sir Nicholas and I stopped by here on a whim recently we had such awesome interactions with the guys working here that they alone compelled me to write this review.
Basically, I’ve been looking for some semi-​nice wingback chairs for my living room that is very vintage-​y and I don’t really want to take the time to reupholster old ones and I don’t really want to spend $ 1000+ dollars on new ones from higher end furniture stores so when we were headed to Ikea to check out their selection we saw Furniture Row and decided to stop in to check it out. I ended up finding 4 different chairs that I really loved that ranged in price from $ 150 — $ 600. As with anything I’m sure you get the quality you pay for, but what pushed this experience over the top for me was the salesman (Daniel) that helped us. He approached us initially as we were browsing and when we said we were fine he left right away. After we did have some questions he came right over, answered them, and when he could tell we wanted to mull over the options he gave us he said, «Let me step away and give you some time to talk it over with each other. If you have any other questions or need anything else you can find me over in this area.» He was so helpful and nice and nonpushy that Nick and I really, really enjoyed him.
Then we continued on over to Denver Mattress and the salesperson over there (Brian) that approached us was the exact same way. Offered help, then left us alone to debate pros and cons of different items.
We did end up buying a new mattress (since we have a new guest bedroom in need of a bed) as well as a few chairs from each of these fellows. And Furniture Row currently has a pretty great no interest program going on — if you want to finance $ 1000 you can do so with no interest for 1 year, $ 2000 is for 2 years, and $ 3000 is for 3 years with approved credit. So if you are in need of a lot of furniture and would like to not pay interest on it this could be a good spot to check out.

Buyer beware. These clowns are very nice when you go in Denver Mattress to buy a mattress. They’ll make all kinds of promises. «Satisfaction guaranteed!» «Ninety day return policy!» «Full refund if not satisfied!» They tell you that you can return the mattress for a full refund within 90 days of purchase and they’ll even pick it up. Yeah, right. The mattress they sold me made by back sore! I called them and they said I hadn’t slept on it long enough. Keep sleeping on it, they said. Well I finally had enough of the pain and suffering so I called them to come and get the mattress. Well they picked it up all right and they charged an $ 80 trip charge to come and get the thing. None of the three sale persons I talked to ever mentioned that! Save yourself the pain, money and aggravation. Go to a mattress store that sells quality mattresses and employs honest sales representatives.

HORRIBLE!!! Never and I mean NEVER buy anything from these guys. The second you walk out the door you are on your own.
Bought a Love Seat and Chair. When picking up the employees loaded into the back of my truck and all seemed good. The items were shrink wrapped with heavy duty plastic. When we got home we unwrapped the items and found out the chair fabric was split down the side from being pulled too tight when it was made. Called Sofa Mart back and the sales people said it was no problem and a new chair would be in stock in two weeks. I wait two weeks, no phone call from Sofa Mart. I call back and there in no record of my issue. They assure me they will replace the chair but it will now be four weeks until the chair is in stock. I wait four weeks, no call from Sofa Mart. I call Sofa Mart again and they tell me there is a record of my issue but they don’t know why no one ever called me. The chair is in stock and they will deliver on Friday, they will first call on Thursday night to let me know what time the will deliver. Surprise, no phone call Thursday night. Call Sofa Mart AGAIN on Friday and they say they never said they were going to deliver anything and to make matters worse they now claim the chair should of been checked prior to taking off their property and now they don’t want to replace the chair. The «split fabric» is clearly a manufacture issue but Sofa Mart does not care!
American Furniture is down the street, NEVER EVER go to Sofa Mart!

Cheap furniture, pushy salespeople.
We ordered a coffee table and end table (for pick up). The sales person input our name incorrectly into their system so when we called to check on it they didn’t have any record of it. When they did finally track it down, we were told they were delivered to another store. They offered us the banged up floor models instead (gee, thanks), but at the same price. These folks are hopeless.
When we were there, they were offering Tim Tebow jerseys with purchase. Seriously. ‘Cause, yanno, everyone in Denver is a huge Tim Tebow fan. FFS.

Is it just me, or has furniture gotten really low quality? I guess that at places like Furniture Row and American Furniture Warehouse, you’re buying wholesale or discontinued furniture at a cheaper cost, thus «paying for what you get.» This is the first time I’ve bought furniture so I’m pretty inexperienced, but I couldn’t help thinking about how many beds would wind up broken. .. hopefully they were just poorly constructed in store!
In the end, we’ll buy from Furniture Row anyway. After purchasing our first home, we can’t afford to dish out a lot of money on furniture, and we’re wondering how much our tastes will change as we get older. We’re both under 30 and have fairly modern taste — so for now we’ll settle on spending less for lower quality, although we’re aiming for the highest quality we can find.
This FR is fairly new. I was pretty annoyed at how many times the sales clerks kept coming over, and one was even fairly rude to us when we mentioned someone else had come over already, but in the end we found a dining set we like, so something great came of it :)