JCPenney

This review is regarding the Portaits department.
Horrible. My daughter’s first Christmas session and they couldn’t clean off the backdrop. Not only did the woman not try very hard on getting my daughter’s attention, but when she asked for help, the other employees stood there and watched. Luckily my mother is a photographer and knows what to do. I feel like my mother should have been paid being she did the majority of the work. The quality of the pictures are HORRIBLE. washed out, and dirty. Why the he’ll would you give a 1 year old a Christmas ornamaent with a wire hook on it? Then at the end we found out they don’t do editing. SO with that being said, the wire or the ornament is able to be seen in the photos because they don’t do any editing in the store. So we have to do edits ourselves. I liked 2 pictures out of how ever many they took. I will not be returning. Very unwelcoming and unprofessional environment.

Went there yesterday to the men’s section. The man who looked like a «manager» folding jeans at the Levi’s section was rude. We waited and wasn’t helped or even greeted. After you make eye contact with paying customers a simple hello should come out of your mouth. RUDE.

This JcPenney was nice and clean but had a limited amount of sizes for the Junior and Misses clothing area. I found a lot of clothes out of place and or not marked on sale properly. They need to update their styles and update their sales a lot better. The parking can also be a little tricky along with getting in and out.

The people up in the men’s department do a FANTASTIC job. I just wish this part was more consistent. I noticed a younger gentleman folding clothes and looking frazzled not wanting to help anyone. Every one is on the spot and smiling. Even all the recommendations help big time! This is my go to location even though I live a bit further away. Still puts a smile on my face.

Okay, so it’s not Tiffany’s, but this is a wonderful place to buy jewelry. Great prices, beautiful pieces, and a staff that seems to really care. I brought my 16 yr old daughter in to pick out a birthstone necklace, earrings or ring (her choice, our tradition), and the saleswoman treated her like a princess. Very satisfying for all. I’m impressed… this is not the old JcPenney!

This review is regarding the home department — specially the mattress area. I was looking around at the mattresses, sitting on them etc. and an employee (woman with short, curly, grayish hair) approached me saying «excuse me! can I help you?» In a very rude tone, as if saying «what are you doing here?». I said «no thank you, I’m just looking around for now» she gave me a dirty look and walked away. I suspect it’s because I am a bit on the younger side (early 20’s) but she lost my business. Very rude woman — Terrible customer service in that department.

Perm & cut by Joan I. I was nervous because I haven’t had a perm since high school! Joan took the fineness of my hair into consideration each step of the way and gave me options so I could choose what I was most comfortable with especially when it came to rod size. She’s was easy to work with & friendly.

Their recent renovation and upgrade has really turned this store around! I’m usually not a fan of two story department stores (for reasons unknown) but I can get down with this JCP location. Lots of cashier stations, price check scanner do hickey machines and great deals! They went back to having doorbuster specials which the earlybird in me loves and if you go online you can print off a 15% coupon to use in store – awesome!

There’s been a lot of negative news about JC Penney. I was hesitant to stop in, but my circumstance pushed me here. I was trying to find a battery for my wife’s watch. There is another watch repair shop in the mall and very close by (SEE MY REVIEW). They wanted $ 20 and wanted to sell me some stupid warranty/​contract. Basically they wanted to sell me a battery with a bunch of extra crap. So, I said, no thanks, I prefer to not get scammed, I’m going elsewhere. I tried Dillards, no help, and next in line, JCP. So, up the escalator I go. I find the jewelry department. They are busy, really busy. The three ladies working the area were kicking some serious butt to help everyone. I was really impressed. I asked the lady how much, she said $ 10.68. I said DEAL! It was done in like 3 minutes.
Great service. Great price. Exceeded my expectation. Oh, and … watch was set to the correct time. (its the small things that get a ⁵⁄₅)

Worst customer service ever. Tried to do a return for my mom since I work in the mall. These people are idiots.

One of the better JCPenny locations that I have been to. Selection of clothing was good, they had a really large selection left in their clearance section and the staff was really, really helpful. One of the associates helped me by checking a couple of other JCPenny locations to see if they carried certain items in my size that I was unable to find at this store.
JCPenny has really changed my opinion of them (for the better) in the last couple of months with their revamp of their mens section, their move back to sale items and the helpful and friendly staff. Keep it up!

If you’re plus size, this JCP is not for you.
In general, I tend to find a lot of cute things at JCP. The Ana line as well as a lot of the Worthington stuff is really cute. However, this JCP is the exception. Their selection is meager at best, it’s laid out poorly amidst some pajamas, and (not a comment to this JCP in particular), but the sizing this year is ridiculous. I put on a 1x top that was too big, but then ended up with a size 22 pant that i couldn’t even button. c’mon now. i figured, by that logic, i could go down to the normal girl section and get an xl top of the same brand/​style and it would fit. and guess what, it’s the only top they didn’t make in both women’s and misses styles. boo!
I was shopping with a friend of mine and we went down to the regular girl section and there were a lot of cute items that I would have chosen for myself. The selection was large and very appealing.
I guess I need to lose an extra 50 lbs to shop here. Oh wait, if I lost an extra 50 lbs, I’d be shopping at JCrew.
Bad move, JCP.

So I found myself in Park Meadows mall for reasons I’d rather not talk about. Okay, I was Christmas shopping and I also needed to buy some pants because I’ve gained weight from eating too much cheese from Whole Foods. The last time I was in a JCPenny’s was years ago and it was a terrible, awful, horrible experience just like the 20 times I was a in JCPenny’s before that.
But today I needed some pants, it was the weekend before Christmas and I had tried on pants everywhere else. As I stood munching sadly on my Mrs. Fields cookie, feeling sorry for myself and wishing I hadn’t eaten so much damn cheese, I looked up and saw that I was standing in front of JCPenny. At first I thought to myself, «Uh no, no way am I going into a JCPenny.» But it looked well lit and there wasn’t any terrible techno music coming from inside so I decided to give it a shot.
Wow. Something has seriously happened inside JCPenny. It was clean and all the clothes were neatly hanging on their racks or folded on tables. Nothing was strewn about. There were sales people moving about cheerfully and they asked me sincerely if I needed any assistance. I’ll go ahead and tell you now that upon arriving home and telling my husband about my amazing JCPenny experience he explained that they had been taken under new ownership a couple of years ago. Aha, well that makes sense.
The changing rooms were clean and roomy. The employees were all pleasant and efficient. I did purchase two pairs of pants and a sweater at a ridiculously low price (they were all on a tremendous sale). I even went downstairs and purchased a bathrobe for my daughter and took a peak at the housewares. I haven’t had a chance to wear these clothes yet but the quality appears a good value for the price. My usual top places to buy clothes are Eddie Bauer, Anthropologie, and Nordstroms so that tells you what I’m comparing it to. I can not imagine I would make JCPenny’s my number one place to shop but I was impressed by the improvements this store has made. The clientele seemed improved too. It was normal people in there. It was very calm and nothing like being in a WalMart which is what it used to be like. If you haven’t been into a JCPenny’s in a few years, you really ought to give them another chance. They’ve seriously stepped it up.

It felt like I wandered JCP for about 10 minutes before finding the men’s section, which happens to be on the 3^rd floor. I couldn’t find anyone to ask for help to save my life, but finally found what I was looking for.

Lena is a wonderful stylist! I never know what I want to do with my hair but I always leave happy with her suggestions.
Everyone here is super friendly. Pricing is reasonable, especially for their master stylists. I won’t go anywhere else!