The Walking Company

Ergonomic shoes are vital for a good day at any job. Unless, I guess, you sit on your ass all day at work.
I can understand people’s complaints about customer service. You need to ask the right questions. And it is even better if you do your own research before shopping anywhere.
I love abeo shoes and I have had some last for many years.
They don’t have a wide selection for men. But I’m used to that with the large shoe size I’ve worn for most of my life.
abeo smart shoe is great for me. You are paying for great quality and a better experience on your feet. They are totally worth every penny.

After hearing from my doctor that I needed new summer shoes that had a strap on the back, I found The Walking Company. I was promptly greeted by Cody, who was incredibly friendly, knowledgeable and eager to help. Despite there being a few other customers in the store when I walked in, he immediately asked about my interests and what I was looking for. Due to my foot problems, Cody asked if I would be willing to have a scan of my feet to see what insole would work best. He then explained the results thoroughly.
Cody picked out a number of pairs of shoes for me to try on, and even put them on for me! I must not shop in high class stores, because this was quite the treatment! He must have helped me with at least 10 pairs, and never once got impatient with my questions or indecisiveness.
The shoes I picked are fabulous, and fit great. While they were pricey, I feel like I got a great deal, and know they’ll last for a long time! Thanks Cody!

I went in with intentions to buy a pair of shoes. First, I was barely greeted by one of three employees just standing around talking to each other. I was then ignored even though I had a shoe in may hand indicating I may just want to try it on. When one of the employees finally asked me I if I was still doing «OK», I asked if the shoe I had in my hand had good support and her reply was a simple «no». I then asked about Danskos and if they had good support, she answered «not much». Never once did she point out any brand or any shoe that would fit what I was in search of. If good customer service is what you are looking for, I would suggest you go elsewhere.

We purchased a pair of uggs for over $ 200 for a Christmas present. They were sprayed with the solution provided to us from the store (which we also paid for) and properly dried and brushed. After wearing them twice one boot has a white spot on the top of the toe that won’t go away. We took the boots into the store to request help with cleaning and or replacing them and the employee (woman with dark hair and a larger stature) could have cared less. She told us that we needed to go get an eraser and try to get rid of the spot (she was holding one of these in her hand) and that was all there was to do. She wasn’t sympathetic or considerate. She told me she would just do the same thing she was telling us to do so that we should just go home, after which she appeared to leave the store for a break to go shop at forever 21. For over $ 200 I would expect better customer service. We went to journeys after that and they cleaned my boot for me free of cost. We bought another pair of a different style from them. $ 200 may not be a lot to the rude employee who works at the walking company and who had more important shopping of her own to do, but it is 200 that could be spent elsewhere. We will continue shopping at journeys instead now. You wouldn’t expect their customer service to be better but it was.

Not the place to go if customer service is important to you.

What a bummer. I stopped in on a Monday morning to return a pair of shoes; the young man at the counter was really very nice. He was helpful and apologetic that the foot scanner wasn’t working. He told me to try back the next day. So, on Tuesday I stopped by again and was hoping the scanner was up and running. I walked in and was greeted by a woman who asked if I needed help. I told her I was hoping the scanner was working so I could get some measurements. She was so rude, «We got a new one in, but I don’t have time to set it up right now» then she walked away from me.
I seriously can’t stand rude sales people and this woman just left the most sour taste in my mouth. Will never return. Hopefully they put her in the back to stock so she doesn’t have to have any face to face with costumers.

REALLY expensive shoes (I walked out having spent almost $ 300 for a pair of leather shoes and a pair of insoles.) However, the salesgirl was very helpful with fitting and they were really thorough as they really wanted to make sure I was happy with my purchase. As a bank teller, I stay on my feet from 8:30am to closing (sometimes 6:30pm) with only lunch off, and my feet were killing me before I went to this store. Those insoles ACTUALLY WORK. It was really REALLY expensive, but I definitely don’t miss the pain.

For men’s shoes this is not the place to go. I stood on the little meter thing that tells you how you distribute your weight on your feet and the salesman brought out a couple different pairs for me to try. They really did not have a huge selection of men’s. Plus there was only one person working there and he was trying to help 5 different people at once. My shoe needs are so specific that I needed his undivided attention and he was too busy running around to really be very helpful.
There seemed tons to choose from for my wife, tho, so maybe she can go there the next time she needs something :)

I have bought a few comfy shoes in my day at The Walking Company and when my hubby needed some decent shoes it was the first place that popped in my head.
Here is the thing, I guess I never noticed how few men’s shoes they have! While the Women’s shoes line both long walls, the Men’s are in small section on part of a back wall. Not much selection (compared to women — I would say ¼ the selection).
Still they do the foot analysis and give some help on fit. Plus they can stretch shoes for you to get the perfect fit. They are a good shop for men, great for women! Now nothing in this place is cheap and it can get downright busy, so that combined with the limited selection results in a solid, but decent 3 stars.