Albert Tsai, MD

I was scheduled for a consult with this physician and verified that he was in network with my insurance.
There is a copay for the visit, which I also verified online, as well as with a representative. The office called one day prior to my appointment and stated that although they verified my copay, it was their policy to charge $ 250 because my deductible wasn’t met. When one has a copay, the deductible is waived, which is ALSO stated online and I had someone from Blue Shield call and speak with the manager, Dominique to educate her on this matter as well. The representative stated that the office would be honoring my copay.
Fifteen minutes later, an assistant manager, Liang called me while I was on my way to the appointment and stated they would still be charging me the $ 250. I was confused, since I had just gotten off the phone with insurance who verified not once, but twice that the deductible is waived. I attempted to explain this to Liang, but instead she continued to interrupt me and even snickered when I mentioned one of her staff members said it was policy to charge the $ 250. I’m not sure why that’s humorous, but educating your staff on benefits and what they actually mean is vital in any office setting.
I can’t speak for Dr. Tsai, because I didn’t have the opportunity of meeting him… due to the office attempting to collect 3 – 4 times what I’m responsible for, but this facility is clearly not the right fit for me.

This guy is amazing and straight to the point!!! About 3 years ago (when I was 50) I fractured my wrist in 2 places falling off a road bike going about 20mph along with a pinkie re-​injury. I went to 3 Dr’s for opinions and Dr. Tsai was my 3^rd. He recommended surgery and putting a plate in my wrist. Within months after (and a little therapy) it was as if nothing had happened and now 3 years later, the only thing I notice at all is a little stiffness sometimes when it’s really cold but everything else including full flexibility is amazing. GREAT JOB! Please keep in mind that right after any surgery it’s pretty tough because you’re in a lot of pain from the cutting and healing and you HAVE to do the therapy even if it hurts. The first Dr. suggested no surgery at all which probably would have been less painful initially, but my wrist would have been deformed and there was a possibility of the bones not healing correctly (so chronic pain) or nerve damage. I’m SO glad I found him and had the surgery. I was back on my road bike 5 weeks after the surgery and riding every week since!

I shattered my radius in 12 pieces after falling off a scaffold on the third story of a building in construction. and luckily after shopping around for a few doctors, I found Dr Tsai, he was friendly, knowledgable, and. after 5 years my elbow is still in good condition after he replaced my shattered radius with a vitallium implant.
I highly recommend him.

3 years after an achilles tendon rupture was reattached sideways I’m still in everyday pain. It is not fixable at all. I will be considered lucky you be still walking in the next 5 years. Thank you so much for your wonderful work.

Great doctor and I was able to get in and out within 30 minutes (including an x-​ray).

Dr Tsai is very professional, yet easy to talk to. He is knowledgeable about the OA and its implications. The 4 stars is because I am writing this as I have been put on hold for the fourth time and there is no music to make sure that I was not cut off accidentally. Has been 15 minutes now.

Dr. Tsai recently repaired a multiple radius fracture. Great job. Couldn’t have gone better.
11÷19÷11 — It’s been over a year since Dr. Tsai repaired my shattered wrist. I have 2 titanium plates and TOTAL mobility and use of my wrist /​hand. I can do push-​ups ! (not many but that’s not the wrist’s fault !) No pain. All good. For such a massive injury I didn’t even hope for full use but I’ve got it, thanks to Dr. Tsai’s expertise. So grateful.

I saw Dr. Tsai yesterday after hurting my wrist snowboarding.
I called all the orthopedic surgeons in my health insurance network and the Memorial Orthopedic Surgical Group was the only one who could give me a same day appointment.
The office is really busy. There is a fairly wide check-​in desk and depending on which doctor you are seeing, you veer to the left or right. The waiting room was fairly large and there were many patients coming in and out. It seemed like about half the patients were regulars or returning patients. The ‘cattle call’ atmosphere made me a little nervous at first.
When they finally called my name, the girl was very friendly and warm. She let me to an x-​ray waiting room and assured me someone would be with me shortly. I waited another 15 minutes or so and then an x-​ray technician came to get me. He was really friendly as well. He asked me how I hurt myself and when I told him snowboarding, he told he has seen some really awful injuries from that sport. He led me down a hall past a giant physical therapy room with many beds to the x-​ray room. He took a few x-​rays of my wrist and then I got to watch him edit the images before he led me to a room to wait for Dr. Tsai.
I didn’t have to wait long for Dr. Tsai. He was very easy to talk to and made me feel instantly at ease. He looked at my x-​rays and explained what the different bones were and assured me I was not broken. He looked at my wrist and even examined the snowboarding wrist guard I had been wearing all day to minimize the pain. He diagnosed me with a sprain and listened intently as I told him the history of my wrist injuries from kickboxing incorrectly. He even said I could continue to wear my snowboarding wrist guard if I didn’t want to get a splint but I went with the splint because it was longer and went further up my arm.
I highly recommend Dr. Tsai.