AT&T

Tamika is a rockstar. She was very helpful and patient with me while I was deciding. Two thumbs up.

Wow I must say the customer service here was ON POINT. Me and my husband really gave lilia a hard time and she handled us (mostly him hehe) with patience and humility. She helped us upgrade our phone and our plans with a genuine smile and easiness. We had to leave our phones for a bit to transfer data and when we got back lilia was unfortunately on her lunch. Fear not the guy who helped us (forgot your name sorry) was also super helpful and got us an AMAZING deal on an iPad mini (which I hope the sale credits lilia since she suggested it before we left the first time) anyway super stoked on all our new Apple products thanks guy

Came in today to activate a new phone. Wasim was really helpful in not only transferring all of my info but also getting a discount on my monthly bills! Thanks!

Att is the worst company that ever happened to life! 4 technicians later and I still don’t have Internet. But rest assured I’m paying for it.

Came to spend a few minutes upgrading a line. Was put on the wait list while the manager worked on the computer… so we left. Don’t waste your time coming here.

Put me on hold on the phone for 20 minutes? Seriously? WTF kind of customer service is that???

Lacy is amazing! She is incredibly knowledgable of all that ATT has to offer and is the master of working around obstacles to come up with solutions to meet her customer’s need. «No» is not in her vocabulary. She is fast, courteous, professional and a joy to work with.

Great service! Thanks Lacy for being patient, helpful informative, and knowledgeable! This location is clean and efficient as well.

This Company is the worst. I went to this store one month ago. I specifically told them I wanted a phone without a contract so I could leave at any time without a problem. They sold me an Iphone 5S that I paid for outright.
After 1 month I requested them to unlock my phone. They refused and said I had to stay with them 6 months before they would unlock my phone. Consequently, I could not go elsewhere!!! This after I told them I did not want ANY CONTRACT!!! They outright LIED TO ME! I will never willingly use AT&T again!!!
I called to complain to a supervisor who was to call me back in 30 min. but that never happened.
Apparently, their business model operates on deceit. Buyer BEWARE, BEWARE, BEWARE!

I went to ATT to see about upgrading my phone. I have to say not only did I upgrade my phone but I also switched to direct tv AT&T now owns. I am very happy with the decision since it will save me about $ 35 per month. I worked well with Tamika she was very personable and had a lot of good expert advice on how to save me money. she knew the equipment is very familiar with how to transfer my information over from one phone to another. the manager supervised very well and helped out in between when needed. thank you both very much I am very pleased with your service and my new 6 s Samsung edge phone.

I went in to pick up my phone I ordered and Nick was helping me out. He was super nice and understanding. I gave him my old phone in exchange for money off my bill. There was a minor miscommunication but he totally worked through it and help me out in my favor. I’m so thankful for what you do Nick !!! You rock !!

This store was so awesome the employees and staff were more than helpful and accommodating. The store manager Natalie and staff Justyce, Sal and Antonio could not have been any more kind, helpful and fun! This store is a true pleasurable experience. I would highly recommend all sprint service clients to run to this store and switch services to AT&T but only through this branch because it’s just as fun as going out with your funniest and kindness friends!!!

I don’t usually write reviews on Unilocal,however today the customer service at this AT&T store went above and beyond in customer service. I won’t go on a rant but not having a phone can be a very stressful/​frantic situation.
Earlier today I went into the Bellflower LB store to do an early upgrade for the new iPhone. I was told they were a corporate store and therefore could not quote me the same price as what the customer service rep from the toll free number quoted me. After being on their store phone for over 30 minutes I handled the situation on my own and was able to get the same deal as what I was originally quoted. I left the store frustrated that I now had to have my phone shipped instead of leaving with a phone same day. There was no follow up from my previous salesperson to see if the situation was resolved. The manager never made eye contact with me or tried to resolve the situation and there was no «goodbye greeting» when I left the store.
I scrambled to find a temporary phone later that day and walked into the 2^nd street location 30 minutes before closing.
*Brandy was the manager on duty and Tony was my sales consultant*
The moment I walked into the 2^nd street location the music was lively and I was immediately greeted and signed in by Brandy. I’ve been in sales/​customer service/​management for over 10 years in retail and Brandy deserves to be highlighted for her exceptional customer service and overall managing of a store. In a span of 45 minutes I watched Brandy greet/​check-​in with waiting customers/​assist customers when needed/​offer assistance to her team/​and overall manage the store. She had a very genuine personality and I could tell she was passionate about her job as manager. She had a great floor presence, was organized, and made sure everything ran smoothly.
In the meantime as I was waiting I had another salesperson follow up to make sure I was checked-​in. It was clear the entire staff was efficient, knowledgable, and aware of their surroundings/​customers. I watched one female salesperson clearly explain on a tablet the new Next options. This was the third time I had heard this today (dealing with at&t so many times) and she explained it in an easy to understand way that really made sense. I also watched as another male salesperson interacted with an older customer and ensured that they were comfortable with using their new phone.
Everybody in the store was offered water which really set customers at ease and made the wait time shorter and less stressful.
Next, Tony helped me. He was personable, friendly, and made conversation with me as he was working on my phone. Quite the multi-​tasker! There is nothing more awkward than waiting on servicing and sitting in silence. Tony did a great job of entertaining me and making the time go by quickly. There was a few complicated issues with my phone and I felt confident that he knew how to handle this. We tested out my temporary phone a few times to make sure everything was working and he was even able to help me understand what to do with my new phone to get it in working order once it shipped. I thanked Tony for his wonderful customer service and he told me how much he enjoyed his team, his role, and overall working at this location.
If I was still in a recruiting role I would have directly handed my card to Brandy and Tony tonight. I was blown away by the incredible service and overall organization of the store.
On a side note, I left a little past 9pm and not once did I see employees rushing to finish with customers or turning people away that needed help.
Today I was planning on researching new carriers after being a longtime customer at AT&T. After this experience tonight I will be a customer for life.
Great job Brandy and everyone at the 2^nd st location, you set the bar high tonight!

Teri Griffith saved the day by helping me with my iPhone voicemail problem. Not only did she help resolve the problem, she charged my phone while we were waiting. She was extremely courteous, professional and funny by helping me to «de stress» from a tough day. I plan on asking for her every time I am in need of tech help!

This is the AT&T Store that I enjoy going to. Today, Tyler helped my family and me and he was spectacular. Funny, quick and intelligent, he knew what he was doing and showed us the appropriate items that we needed.
Thanks Tyler.
PS he was also easy on the eyes :)

This place is a nightmare. The employees are lazy and ridiculously rude. I don’t know how they’re all like that working on 2^nd. Every time I call or go in, I know they don’t want me or anyone else to talk to them about anything while we’re all spending money. It’s like an anti-​people cult all filled out applications at the same time for customer service of all things. Do not go here.

Tony helped me upgrade to an iPhone 6 and did a great job breaking down my new contract. I had gone to a different ATT store earlier in the day and the salesperson there did not sit down with me like Tony did to really explain everything, AND he saved me a ton of money by switching plans.
Thank you Antonio/​Tony!

Showed up at 848 pm and doors were locked They close at 9 Salesman just looked at me through the glass and shook his head at me, like it was my fault I understand not wanting to work too late but if your store is OPEN until 9, it should be open UNTIL 9, with the notion that employees work until 930 or 10pm Even restaurants, where your meal can last an hour, do this. It was very frustrating.

They usually have a ton of people working at a time so there is never a long wait. They have a kiosk to pay your bill.
The folks are really nice and really help address all your questions. I recently came in and Lacy helped she was great!

Don’t do it go to the one in bellflower
This place has looooooong wait times a large amount of employees In the back not in the front working half of them have not a clue this is truly the worst service ever
Sorry sorry sorry sorry is all they know how to say absolutely the worst at&t store who is in charge around here I mean Come on adult day care I just can’t believe it never ever ever ever coming back to this location ever