Best Western Plus Hotel At The Convention Center

I have nothing bad to say. I seen other Unilocalers saying bad things about noise, Internet, homeless and the view. I stayed for 3 days. Staff was very kind, room was immaculate, pool was warm salt water, everything was great for us! I too got this room on Priceline. I came to long beach to have a vacation. Yes there are homeless and I guess if I wanted to have my nose stuck to a computer screen then I’d have more to say for the Internet. I had the same view as the previous poster of some apartment homes blocking any kind of view. Defeats the purpose of the nice balcony we had. Same thing tho, we were there for vacation not to stare at screens and walls. Just to enlighten everyone, homeless are everywhere. Any big city is going to be over populated with them. That’s just life. The only noise that caught my attention was other rooms doors getting shut between the hours of 11 pm to 12 am. The doors are heavy and shut easy so if you stay there have some respect for others next to you. The breakfast area gets crowded quick! Most people take their food back to their rooms when it’s crowded. I found that if you hang out a minute it will clear out. We stayed Memorial Day weekend so you’d think that if this was a bad hotel, my stay would have been miserable. Everything is walking distance-​ish. I say get out and explore, even if you are there for business. We seen very few homeless. Also there wasn’t any homeless camp near the hotel and we walked around the hotel everyday day and night. Will come back to this hotel for sure!

This hotel was excellent. Very clean upgraded rooms. The only thing we didn’t like is having to pay for parking.

Second time staying here while on a business trip — room was clean and staff was friendly however the WiFi never worked correctly any of the three nights I was there. Most of the time I could not connect and when I did sites would load slowly and then it would disconnect. When I asked the staff about it they agreed that it was sketchy and didn’t work all the time. Not good for a hotel that caters to business travelers.

Very impressed. I had the opportunity to stay at this hotel while on business in long beach. From the check in to check out it was great. The breakfast was the usual as you would find but definitely does the trick.
First impression upon entering the room was to see the remote control in a fresh sleeve and labeled «fresh remote». That to me was huge!
Amazing location. No need for a car. Everything in walking distance. I will definitely stay here next time I am in long beach.

Great place! First time to stay in Long Beach and did not know the area. Found it, luckily, on
. Great price for what is offered. The room was clean, no oder, comfortable king size bed, bathroom had plenty of room, closet with a safe, refrigerator, seating chair. Quiet (slept a little longer than I should have) Great room! The pool was fun. Breakfast was the bomb!!! Got to make your own waffles. There were a lot of options for the healthy eater to the hearty eater. Enough for everyone. Service counter people were extremely friendly and helpful. Anything needed was addressed immediately. Free wi-​fi, no catch. Yes there is a $ 15 car fee for each night, but I didn’t have to worry about my car during my stay. The location is a major plus, walking distance to the mall, aquarium, harbor tours and downtown LongBeach. This will be my place to stay when I’m in the area!

Worst experience ever! Booked a room with 2 beds for 2 nights a couple months before my stay. Received an email the week of my trip that I have a King suite and my credit card has already been charged for whole stay! At this time I had realized I only needed 1 night not 2.
Called this Best Western and Best Western customer service. Finally, costumer service was able to get me one night and have my card refunded for the 2^nd night.
I called everyday to keep checking on if it was possible to get the 2 beds that I originally requested. I was told by the front office staff that it was impossible due to hotel was booked completely for that weekend.
When I arrived that morning at 10am I found out that the whole hotel was not completely booked but that they were remodeling and didn’t have all the room available. I waited until one of those new rooms were ready in order to have 2 beds to accommodate my group of 4 people. That room was finally available at 10:30 pm. When I got my room it stunk from the smell of the new carpet and glue. Coughed all night. Also, the rooms around me were still being put together and a vacuum went on for hours.
Next morning there was no breakfast! Room was filled with another convention group and only 2 slices of white bread were there.
I went to front desk to ask them that I would like to refunded the difference on my credit card for changing my room from the King suite that they charged me for and only charging me for the 2 bed room. They couldn’t help me. As I waited in waiting room I overheard the lady and young man talking about me and my situation. They didn’t realize I was sitting right there.
When coming home I called customer service again and spoke with Anthony. He said he would contact this hotel and get back to me. Never heard from him. Did finally get a emailed receipt from the manager, Anne. Emailed her my concerns and again… I was ignored.
See attached emails!!!
Hi Jennifer,
Thank you for staying with us! Attached for your review is a copy of the refund that was processed to your card on February 23, 2016. If you have any questions or concerns please contact me at (562) 285‑0281.
Kind Regards,
Anne Santos
General Manager
Best Western Plus Hotel at the Convention Center
Anne,
This email receipt shows me nothing at all. Just 2 transactions that I was already aware of. My complaint that I have had is that I was charged for a king suite when my original request was for 2 beds. I waited for the possibility of getting the 2 double beds that did happen but not until 10:30 that evening. I stayed in the new remodeled room that had a choking smell due to the new carpet. Also there was a lady vacuuming for hours in the rooms around mine. I went back down to the desk the next morning and found out that I was originally booked incorrectly due to your remodel. I informed the lady and gentlemen working that I wanted to be compensated for the room rate difference and they told me that they couldn’t do it.
So here I am again trying to tell my issue and get my refund.
Also, do to all the people that were there with the Amway convention we were unable to get breakfast! Couldn’t even get in the room to eat and had to take our group to Starbucks.
Let me know how we can handle this.
Thanks
Jennifer

Do not stay at this hotel they hire construction workers to work at midnight because they are too cheap to do it during the day so I am at 1:23 AM listening to them hammer on a suite of rooms next to mine and management can’t do anything about it because they were hired by someone else. And now I can’t sleep and I have a big day tomorrow and I’m paying $ 160 a night to listen to construction workers who don’t speak English hammering and yelling back-​and-​forth

Not a good experience. We are at a convention where we are staying very late. Got in bed around 1:30 am and expected to be able to sleep in and rest. Instead we got to wake up to loud construction. When I called the front desk there was no manager on duty. They would have them call me. Well when I checked in, they gave me a rate that was higher than they had quoted me and said they would check me in and then check into it. Never got a call.

Clean. Everything you need.
Unfortunately, VERY loud!
Couldn’t sleep ALL NIGHT due to hotel construction activities throughout the entire night on the 3^rd floor and all night street party below. If you are in this area, be aware of the HUGE homeless population that makes this area their home. (Nothing against homeless, just be aware of street parties that may continue thoughout the night.)

My review was about to be 5 stars… excellent service with allowing us to check in early, especially with a 2PM Christmas dinner. However we returned from dinner and my boyfriend wasn’t feeling well… Went to the vending machine which wouldn’t allow his $ 5. So I suggested he go downstairs to have it replaced, and they accused him of giving a fake! Seriously! It’s Christmas and he wants a juice from a vending machine! So irritated! My family is from LB and I used to live a couple blocks away… we thought this could be somewhere we could start to stay each year… Guess NOT!

The hotel was definitely worth the price, including amenities, safety, the comfort of the bed and overall appearance. However, the service was sub-​par. I came down to the lobby late at night, which shouldn’t matter whatsoever, and asked the the desk worker (can’t remember his name but he was a redhead) if he could help me print out something on the computers, and he blatantly stated he was «too busy to help», informing me that he was behind in his work and pointed me in the direction of the printers. For a hotel of such stature, I was pissed that I got such bland service. He couldn’t put down his paperwork to help a customer for literally two minutes.
For someone who works in customer service, I expected way more. Hotel was great, service however ruined the experience and I won’t be back to this hotel.

I had never stayed in a Best Western before so I wasn’t sure what to expect. However, this hotel exceeded my expectations. The staff was very friendly. We received a room on the third floor facing a courtyard outside which was nice. The hotel was VERY clean. The assortment of shampoo, conditioner, etc. for guests in the bathroom was among the biggest I had ever seen in a hotel. The business center was also nice as I had to print documents for work. I did not have breakfast but did walk through the breakfast area and this looked very nice as well. Overall, had a comfortable stay here and was impressed.

One of the worst experiences ever! Never would I stay here again. Old, run down, dirty, AC didn’t work for first ½ of stay, front desk staff not helpful at all and when we asked to speak with a manager (@315 in the afternoon) we were told «nobody is available til tomorrow morning and they will just tell you the same thing anyways).

Very nice hotel and reasonably priced, get a room on the street with a balcony for the best view…

If I could give this hotel 0 stars I would! This used to be a go to spot when I was in the area due to its close proximity to the beach, restaurants, etc.
After my experience with Michelle and Ana (the general manager), I will never stay here again. My credit card was charged a $ 200 «cleaning fee» for extra cleaning because they said I smoked in my room and they took pix. After calling back 3 times I was told they found stuff in my trash can and my room had a «smell». Telling me I should be happy because normally they charge $ 500. After arguing with Ana and informing her the paperwork you sign upon check-​in only authorized them to charge my credit card if there was actual smoking in my room, which there was none. She then informed me though they unjustly charged my card, they could not refund it, and I was given another number to call.
I have stayed at numerous hotels and have never been subjected to the customer service FAIL that was this place. NEVER AGAIN!

Priceline brought me here. Ok I was hopeful for this place-​I had to be because I was going to stay here for the next week. It looked great from the outside and the fact it had continental breakfast, a pool, and a workout center.sweet.
But the area is pretty dumpy. If leaving the hotel and veering right on 1^st street there was a homeless encampment that came out every night by 7pm. Just a stones throw away really– and so many sketchy people lurking around the streets I made the mistake of coming home late after having a nice meal downtown. As I walked back I had to walk around/​dodge men in packs daying the classic «hey baby» and «hey your going the wring way”-super creepy!!! And literally EVERY TIME I went outside someone’s asked me for money. i get it people are down on there luck but so many of them come to long beach. I don’t ever want to come here if I can help it. I know this is the city but I feel I have to worn people what they are getting into if they stay especially here.
About the hotel– the cleaning staff was prompt and thorough. You get no microwave and no fridge (there goes your hopes of saving money by eating food you brought– unless you bring a cooler) oh and parking was $ 15 bucks a day!!! Wow! When I arrived my hotel was paid for already but it did not include the parking and they are going to need a $ 100 deposit as a just in case. This can be a bummer if you are parking at the convention center which charges as well. Maybe you are willing to pay two parking fees a day to assure your safety while being down there. And last but not least my «balcony view» was a joke. Look at my pics to see what I got.

Not much of a PLUS. I thought with it being a plus we would get a frig or at least a microwave. Instead the only thing «plus» I got was a safe and a weight scale. Coffee pot was broken, it so humid when we first got in. So it took the little AC all day and night to cool off the room. Looked at the website rooms bigger and there not pool on the website looked big to but… Deepest was 4ft. Fun for kids I guess.
Room is clean, breakfast was good services was alright. But these few other things would have made the stay a lot better guess I can swim at the beach :/

Could not feel more welcome or that my business was appreciated then I have been made to feel here. Attention to detail when responding to any service request is unparalleled. The staff and the GM Anne will whisk you off of your feet. I had a small hardware issue at a previous stay and they have more then made up for it. By the way construction is done and what a beautiful remodel! The bedding and pillows remind me of my Hilton and Marriott stays.

I guess what do you expect from a Best Western… At minimum, some courtesy? This place treats guests like children. Every step of check-​in was painful including the fact that the keys didn’t work when I got to the room. Their response: a snarky «don’t keep the keys by your phone and this won’t happen.» Um, I hadn’t. Even a simple request for more towels was met with scrutiny and questioning. Are you kidding me?
The pros: convenient to the convention center. The cons: almost everything else. Oh, the water pressure was strong, so consider this a 1.5 star review.

Just stayed here for a minivacation in long beach with my boyfriend. I booked it on expedia and received a very good deal on a two night stay on a king sized standard room. Checkin and checkout was very easy to do with friendly staff members, the overall look of the hotel was great, beds and pillows were comfy in the room — and it was spacious. And it was in a great location with everything from restaurants, bars, boutiques, and grocery stores within walking distance. It was also a quick walk to shoreline village, the pike, and aquarium.
They have a complimentary breakfast between 6:30 — 9:30 am and it is a full on breakfast with pastries, yogurt, bagels, oatmeal, cereal, juice, coffee, waffles, eggs, and bacon/​sausage. Their fitness center is small, but does the trick, and their pool and spa are clean. They do have that ten dollar charge per night for parking, but considering paying 35 for parking per night in San Francisco hotels, ten dollars is nothing. Plus, the fact that my car would be in a monitored parking lot gave me an extra sense of security.
I would definitely stay at this hotel again and would recommend it to anyone coming through here!