California Aquatic Therapy and Wellness Center, Inc.

Good morning would like to say I have been coming here for about a year and my body feels a lot better I am a T6 paraplegic so I have tried many types of therapy but being in the water makes u feel great no better feeling there staff is very friendly and they have a ramp and chair lift for easy access into the pool

I’ve called 5 times to set up an apt for PT as prescribed by me Dr. No one ever returned a call. Finally got someone on the phone who took my information/​insurance/​Dr. etc and said they would call back. 3 weeks later, I’m back to leaving messages for someone to return my call, Have left numerous ones with Kelly, but she’s always busy etc. Even left 2 with the head of this organization and no return call.
Finally reached someone and they said they are waiting for a return call from my insurance company and gave me the number of who was handling it. Called twice there, no one returned first call and reached Jocelyn the second time who handles this. She said no one ever sent the paper work over so they had no idea of who to call, or why. Was referred back to Kelly Now reached Kelly again after 2 more tries and she said she sent it, but maybe the fax machine wasn’t working that day.. So back to square one.
They might not need to do a fund raiser if they returned the calls of paying customers!
Will give another rating, if I ever get there. Unfortunately there are very few water therapy places in the Long Beach/​Lakewood area or I wouldn’t be wasting my time with them.

I am surviving Multiple Sclerosis, and although many people with MS are heat sensitive, as am I, the warm waters are doing wonders for me. My Therapist has given me exercises, that awaken muscles that I haven’t felt work in years. I believe that with the warm water and the therapy, my mobility is improving. I thank God for the California Aquatic Therapy Center/​California Pools of Hope.

I really enjoy coming here. it’s great for the kids and the staff is so friendly. it’s now called California Pools of Hope.

I want to start off by saying that the instructors at this establishment are absolutely amazing. Josh has been working with my son who is autistic for the last two years. My son was terrified of the water to the point where he would beg me not to bring him anymore. Josh has made my son’s experience one that we will always appreciate and be thankful for. My son is now diving under water and gets upset when his lesson is over. Josh has been a positive role model for my son and has taught him the importance of safety in the water. Josh, we can’t thank you enough.
On the other hand, the ladies who handle the scheduling are extremely rude and incompetent! Xiara is the lead scheduling person and she constantly makes mistakes when scheduling lessons. She is rude and talks to you in a manner that makes you feel belittled and unimportant. I’m assuming that she forgets that I pay for the services my child receives from this establishment. Pat Dixon is the person who is in charge of this location and is also extremely rude and disrespectful. She makes promises that she never keeps and interrupts everytime I discuss scheduling issues I’ve had with her staff. These two ladies are the reason why I give this place one star. They’re customer service is terrible! However, Josh and the rest of the instructors like Juan deserve recognition and praise because they not only teach these kids how to swim, but they also give them confidence in themselves. So again, thank you Josh and the rest of the instructors.