Capital Realty Advisors

I called to get help for an apartment I was interested in and they weren’t helpful at all and I got hung up on… Horrible customer service.

This is my second review and I just have to do it. This is place is terrible !!! Please, just please trust everyone who left a bad review here. Just graduated from college and found a job here in LB. After going though several apartments I’ve decided to rent this spot on elm. When I stopped by the office this guy ERIC PRINCE quickly collected my stuff and sent me away. I didn’t question much but it just didn’t feel right. It was Thursday when I dropped by and they never followed up with me.(even though there’s a little miscommunication with them and my company that I work for, but they NEVER called to inform me) I called them on Friday and left a new number for them to contact my company (I didn’t even know that until I called that day) never heard back. I texted ERIC Sunday and never heard back (I get it, Sunday or whatnot but they said they open on Sunday). When I called today again today (Monday), ERIC was extremely rude and unprofessional. He was like «sorry it just went to voice mail when I called» and hung up on me. Ok no problem, I contacted my boss and told him to get hold of CRA. As I got off the phone his brother TOM (same last name) called me immediately and told me I got denied. When I asked about the bad Unilocal reviews he immediately threw his old employee under the bus. So glad that I didn’t get them. Extremely rude and condescending. PLEASE learn from me and other people here.

This is the worst most unpleasant company l ever came across theybare rude don’t take care of their properties don’t deal with them it will be a nightmare l experienced it

Why did my review disappeared? This is a 1 star place terrible horrible bad service bad administration

Since my last update I’ve been trying to get my kitchen and bathtub resurface. The original resurfacing is now peeling and it’s disgusting and unsanitary, especially in the kitchen sink. I have verbally asked well my bf have asked for the bug trap above my stove to be cleaned out. I have since added this to my 3^rd request for my windows to be properly flush… I feel and seen the draft come from the windows as its blows my curtains. There goes my gas bill to heat a draft filled apartment. Avoid this property management like the plague!!! I will post pictures next time…

Like many others, I wish I could leave no stars. I was able to get a good price on a place in Long Beach, but dealing with the people in the office has been a nightmare.
Firstly, before I moved in some serious maintenance should have been done to this place. It was INFESTED with roaches (the claimed that it was fumigated prior to my move in – there is no logical or reasonable way that is possible unless it was on the market for several months after the fumigation). The first people that fumigated did a terrible job, so then it had to be fumigated again. My back door didn’t lock – at least they fixed that. The hot water in the shower barely ran – someone had to come out 5 fives to fix that, and it’s still clearly subpar.
The worst part is communication in the office. People don’t return calls. It got to the point where calling them became part of my daily routine. And they don’t talk to each other. A maintenance man was at my apartment working on my shower issue until 9:30 at night because no notices were issued that the water would need to be shut off (even though he had already been out to see about the issue the week before and know that the water would need to be shut off to perform the repairs).
Tonight I got home to a notice on my door saying that they will evict me over $ 35, and I have no idea why. I called the office and was told that it’s probably their mistake and they’ll call me tomorrow to sort it out. This is all so confusing and frustrating that I want to pull my hair out.
It sucks because it’s a good price and the area is cute and I love my neighbors, but dealing with this rental company has cost me hours of dealing with maintenance and so much frustration that it’s tempting to just say evict me to get out of my lease.

Well, it appears that my previous Unilocal review of this place was removed for possessing a «personal attack». That was never my intention. If anything, I prefer highlighting deficiencies thru fact.
In attempt to appease Unilocal,here’s a re-​post, minus said «attacks».
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
So, a few years back, while in search of a rental, something told me to check out the town of Long Beach when attempting to obtain more bang for my buck. Call me crazy, but everyone from LA knows rents in LB are dirt cheap in comparison.
I did so… and stumbled upon a location offering a gi’normous one bedroom w/​plush amenities. I was made aware thereafter that I’d need to visit the «Office» to acquire an application. No biggie, I thought, so I arrived in business attire — simply because I’m a professional and that’s what I do.
Apparently I managed to intimidate some of the employees because the attitudes in this place… off of 7^th just shy of PCH, were nothing short of abysmal and I couldn’t fathom at the time how an abomination of a place such as this, would manage to be in… or STAY IN business.
These whores literally treated their existent residents arriving to pay rent or possessing a concern, …like imbeciles who’d arrived at their mansion to disturb their slumber!!!
O_​_​o
Oh hell nawl!!! I was out of this place before I even requested the frikkin’ app-​!!!
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​Fast forward 2 – 3 years later and I managed to locate and reside in a rental from a private owner who, unfortunately and at the last minute, developed some severe health conditions requiring him to sell.
Gosh. I sure hope he’s okay.
To be honest, the price for his 15 condo, gated complex sitting a mere 5 blocks from the beach was spectacular and had I only possessed the money, I’d have purchased it (at/​around $ 1.9mil) myself.
#wishful-​thinking
No sooner than the property sold — I assure you is when the BANGIN’, CLANGIN’, CLACKIN’ and so forth began and it was all the more easy to tell that this was going to be a clusterphuk of a transition as the new owners/​management company bid us their welcome and began the process of renovating.
Need I even divulge on how a month or 2 later and/​or AFTERRRR all of the long term residents decided they couldn’t take it any longer — had all vacated, did I/​we all receive a «Notice of Rent Increase» for $ 2 – 300.00/more a month provided we didn’t commit to a lease sign… minus any upgrades — only to learn that the new owners/​management company for the property that I’d been residing at for a period of close to THREE YEARS, was none other than the same pathetic excuse for a company that I’d initially sought to rent from (and fled from the scene of) 3 years prior?!
Wdur’ the odds???
I urge those reading to keep in mind that I’m ONLY affording 2 stars because 1 star is Unilocal’s default and the 2^nd, well… because being no stranger to real estate/​property management myself, Capital Realty is notorious for providing top notch upgrades within their investments…
…the DEPRESSING other ½ of that equation would be the fact that ALL OF THESE top notch upgrades come at the price of their providing SUBPAR customer service with their lack of people and follow up skills.
#THIS^ ^ ^IS-​FACT
— - — Anticipate waking up on the weekends to all types of absurdities. Capital will allege without hesitation that their crew doesn’t work weekends. What they DON’T state is that they will without a doubt contract out to vendors to do their dirty work on their behalf. * These crews tend to begin at 7am and finish… well…when the sun sets. — DAILY.
The District Property Manager,…who is actually quite pleasant at times, has proven herself to be nothing short of incompetent. Yes. I said it. She, herself has professed to being «the worst» at responding to e-​mails and with her being inaccessible after hours, I’m led to question why she’s continued to grace the company’s payroll.
^ ^ ^ Perhaps, Miss Thing would’ve learnt’ to pick up her phone all the more quickly and respond to e-​mails expeditiously if she realized I worked for Fair Housing!!!
— - — Thereon,…NONE of the «after hours» #‘s work (why, then, do they continue to use them upon their office’s voicemail system???)…and should you encounter a problem on the weekend, the office is open a brief period of 3 – 4 hours each Saturday (likely to lease their Section 8 rentals to other unsuspecting bystanders) YET — the weekend office staff is consistent of certifiably brain-​dead, clueless «Leasing Consultants» all in need of training… while looking to rid themselves of work to allow more time for text messaging.
I could honestly go on and on for days here. Summing things up however, my humble advice is to AVOID THIS PLACE LIKE THE PLAGUE!!!
They are undeniable proof that «everything that glitters is NOTTT gold»!!!
* And yes, ya’ best believe Kenny Ken waited until he received his FULL deposit refund to post this–

I wish I could leave no stars. This place is a nightmare. Moved in August 13^th, out by October 3^rd. (345 E. 20^th St.) Apartment was literally crawling with cockroaches. The electricity in the unit could not support running an AC unit, fridge and TV at the same time, and in the middle of a heatwave, no less! Went on a two week vacation because we couldn’t stand to be in that place, and came back and the seal to the back of the toilet busted and had been gushing water FOR DAYS. It was so hot in the unit it caused condensation on the ceilings, caused the paint to bubble and peel/​fall off, which revealed black mold that was covered up by layer after layer of paint. I counted 7 layers of paint. The place was a nightmare and the staff is awful. They wouldn’t do anything to help. The girl below me hit the nail on the head when she said Julie screens her calls. On the day we returned and called to inform them of the busted toilet seal and completely flooded apartment, I was told over the phone she was out of the office. I drove to the office and what do you know?! She was there!!! They tried to have me shuffle all of my things to another unit, just to have to shuffle them all back once the apartment was fixed — and by fixed I mean duct taped together again. This was unacceptable and I was told if I could be out by that Saturday, the 3^rd of October, I would get my deposit back. Well, here we are on November 9^th and I still have no deposit and Julie will not return my calls. I did get a call from someone and she told me it’s the property owner issuing the refunded deposit and she contacted him and he simply forgot. This was on October 28^th-​29^th. I was told it was going in the mail that day and to expect it after 2 – 3 business days… again… it’s November 9^th and I still don’t have anything. Stay away from these people unless you like bugs in your stove, cupboards, and bedroom.
Sidenote: when I went to talk to Julie about the flood, I had taken videos of all the cockroaches that were having a field day with all the water so I showed her one. Her exact words, «oh my gosh! Please! I don’t need to see that, that’s disgusting!» My response, «yeah, tell me about not wanting to look at creepy, crawling roaches! I was living there and complaining about this and you guys didn’t do anything! SUPER GROSS RIGHT?» *facepalm*
UN.EFFING.REAL.

I stayed in one of their properties from 2013 (Capital took over in 2014) to winter 2015 and I’m sure glad to be out of there. While living there, my neighbor below me would constantly harassed me on a regular basis and they did absolutely nothing about it. This was after three phone calls and two letters. They do maintain their buildings which is why I’m giving them two stars instead of one. Who knows, maybe they just wanted to get me out of there so they could get a new tenant paying a higher amount of rent than I did… I also had to write a dispute letter to obtain my entire security deposit even though I turned in the apartment much cleaner than the condition I received it. Nevertheless, they didn’t even bother to inspect the units when they took over which I thought was quite surprising. In summary, they have terrible customer service. Since I had lived in the property before they began managing it I can’t speak for the sales services as I’ve never dealt with that department.
Finally, if you’re a minority (E.G. handicapped), don’t bother dealing with them as they are not (or do not act like) an equal housing company.

So incredibly poorly run. Our building of 25 units has had one washer for more than a month (twice now) in the last 4 months I’ve been here — Apartment is full of cockroaches.

Most unprofessional organization ever. If you call to speak to manager the secretary will transfer you to a voicemail. If you say I have money she picks up if you you have an issue she gets back to you in 2 weeks they schedule maintenance guys who come randomly and who left tools behind and disturbed me while I was taking a bath also it took the maintenance guy to 3 different appointments to fix one problem. but they are really good at writing threat letters. It seems like that’s all they good at. if I worked there I would fire all leaders

Update 8÷17÷15
Now they’ve changed property managers again. Julie screens her calls and is conveniently always in a meeting or out of the office. There is such a resistance to fixing things properly and in a timely manner. They are not attentive to all of the tenants needs and it turn has you feeling somewhat helpless and frustrated.
There are still no new windows after they even had a company come out to measure all the windows on the property. There are still broken windows in many of the units. Julie said she is not putting in new windows even though the onsite property manager has brand new double paned windows.
A neighbor told me that they used to accept section 8 and by the looks of the apartments and property it looks like they are still accepting section 8. So where is all the rent money going anyway? The property isn’t maintained well especially for the amount of rent they are asking.
If you try and wash clothes the machines in the laundry rooms just eat your money up and they don’t want to replace the old machines with new ones. So we continue to deal with all the same problems from the old machines over and over and over. They are clearly beyond old and beyond repair. But the nuisance is only our problem so it seems they see no need to «properly» deal with the issue. Nope, just call the repairman again.
The garages are a whole separate issue. They are termite ridden so everyday there’s termite poop all on my car. Besides that the bigger issue is the electrical and lighting in the garages. I’m sure the county buildings and safety would love to see all the violations that exist back there. Can anyone say FIRE WAITING TO HAPPEN!
Here’s my proposal… maybe a town hall meeting should be called by Julie and management. Act like you’re a management company that cares about their tenants and put the needs of the tenants first. Establish a community feel where people don’t want to complain because just being heard and validated was/​is enough. In this day and age that’s probably just too much to ask. Collect the rent and dodge calls and wants from tenants. Last, when things need fixing put a patch on it and avoid really dealing with the issue.

Re: Security Deposit Return.
Subject: This is a legally binding, and formal statement, published by myself, in a public Forum — on 8÷7÷2015.
To Whom it May Concern:
This letter will serve as an additional Time Stamped proof, that I will today, 8÷7÷2015, be sending a certified Letter Addressed to Capital Realty Advisors, located at: 5540 E 7^th St
Long Beach, CA 90 804 requesting the return of my Security Deposit.
Furthermore, I have already taken the liberty of Uploading several Videos Clearly depicting the condition of the apartment the day I vacated the premiss.
The videos were uploaded to my Personal Youtube account, on 7÷11÷2015 and can be seen here:
Regards,
David Ford

I just moved out of the 433 Ohio Ave. last month. The studio apartment I was in was completely fine, moved in and it was clean, new carpet, etc. However, my one star is for the terrible management company. Never once in the six months that I was there did they ever return a call or email from me. My direct property manager was Rosa and she is impossible to get in touch with and very unresponsive. Furthermore, upon move-​out I was charged $ 85 for a «painting fee.» I hung up zero pictures, I did mount a tv, where I patched the holes, sanded them and even got the touch up paint from THEIR maintenance person, but yet was still charged $ 85… bogus. Secondly, I was charged $ 125 for a «cleaning fee» even though I left the apt spotless. All in all, apt is fine, management company is pretty terrible. I really just want to warn future renters of that, hope this helps.

What a horrendous company. I have spent a week leaving voicemails and emails for the staff at this company and have yet to get a reply of any kind. Given how utterly unresponsive the staff are, I would be suspicious not only of them, but also of property owners who voluntarily choose to do business with them.

I have had problems with this property management group for years. I’ve gone as far as writing multiple letters and sending emails with little more than an acknowledgment on their half. Our building has had major issues that took months for them to remedy. We have had fencing issues which is a security problem in itself, ant issues last summer that took over the entire building and I had to ask the other renters to sign a petition for them to address the issues. As of current, we have no hot water.
Just to add some validity to this review — I was a property manager for a couple years and I know most renter/​owner laws lay more heavy towards the renters to protect them. Renters have rights!
As I was saying, we have a hot water issue. I call in requesting them to service my unit and the girl on the other end tells me it would take 2 to 3 days for them to send someone out! I say that having hot water is considered an major issue and is an emergency. I probably should have omitted the use of «emergency» but my blood was starting to boil. It is, however, a major issue and in THIS state must be dealt with in a «reasonable» amount of time. The word reasonable can be argued, I’m sure. But in my experience as a professional, 2 to 3 days is NOT reasonable. I ask her how it would work if we call someone outside of their services to fix it and if we would get reimbursed. The girl on the other end saids they don’t do that and we would not be reimbursed. My Lord… I have no way out and I’m forced to work within their time frame and constraints. I ask them to run by me the process in which they can send someone out. She puts me on hold and returns telling me they can have someone out today. She cannot get me a time and so I request they call me prior to coming so I am there to greet them.
Let me just add, service goes a long way. The way the secretary greets you to how Rosa or any other girl «managing» our building entertains and remedies renter problems would give me some hope in this company. From my experience, I see no light. It’s like they all have the same mentality in dealing with renters. I feel like a second class citizen and they make me feel like they are doing me a favor by renting to me. We pay bills on time, we keep the place and the surrounding areas clean and we have been long standing renters. Note to the company: Good renters are INVALUABLE! They are what property managers strive for. They are what keeps business going smoothly. They make life easy as a professional.
I dread having to have any contact with this company. It is so disheartening.

This was the hardest place for me to live. It was infested with roaches, and I’m not talking about just a few. Like millions and billions and trillions of roaches. I had to smash and vacuum on a daily basis. They treated the apartment 5 times during the five months I lived here. To no avail. If anything it got worse. I had no bad experience with management, but I was a miserable with all the bugs. They actually were understanding and allowed me to break my lease. Nothing negative to say about any individuals, and they did try treatment on my apartment. I just think the building needs to be fully fumigated.

I wish i could give them 0 stars. Zero professionalism, on-​site manager often yelled at and disrespected from other tenants, ZERO control or authority. Property full of rats and roaches, people given 3, 4, 5 eviction notices and never evacuated. Company just stays out of everything. I can’t wait for my lease to be over to get out of this place. I never want to deal with this people again. All they do is lie and avoid. Stay away particulary from Nick (leasing agent) and Tom (leasing director, also very violent)

Glad that I tried Capital out even though there were negative reviews. I’m guessing the people that are happy like me usually don’t leave reviews.
I just moved from Northridge to Long Beach and Capitol made it really easy. It was actually the first time I moved out. Rent is less expensive, the place I got was obviously taken care of. Lower security deposits compared to what I’ve seen in the valley. I dealt with Nick but everyone in their office seemed nice too.

I am so glad that I found Capital Realty — the agents, staff and on-​site managers are all so fantastic and professional.
The apartment my husband and I rented on 102 Orange was in excellent condition when we moved in. New paint, clean carpet, etc. Also, it’s in such a great location that my husband and I walked from Alamitos Beach to downtown in less than 10 minutes.
Whenever we had an issue, the on-​site managers, Rachel and Bill, were so phenomenal. It was fixed immediately. They were a such a pleasure to talk to in the hallway, and they work very hard to maintain the property. I’ve rented many apartments throughout the years in college and graduate school, but I would say that they were the best on-​site managers that I ever had to deal with.
I highly recommend this management company. Great apartment prices in great locations with a great staff.