Cold Stone Creamery

Literally the worst customer service. I know you hate your job but JEEZ at least fake it girl.

Nice ice cream, nice personnel! a bit pricey…

Worst cold stone I’ve ever been to! I actually got charged $ 1 got what amounts to about a tablespoon of whip cream O_​o

Coldstone ice cream …
Love it or gotta have it?
Love it (2 scoops):They call it one scoop!
Gotta Have It (4 scoops):They call it two scoops!
I usually get regular chocolate + banana.
This time mine melted too fast tho. No fun!
They let you try flavors. They have special fall flavors like pumpkin or gingerbread. Sorbets like
Mango or pineapple!
Dad tried «The Skinny» which was gluten free +sugar free. He liked it!
Free 1 topping with flavor of your choice.
Service was friendly.
Located in Pike Outlets.

Stephanie was really nice, friendly and efficient. It was really busy when we went in but she seemed to work really well under pressure. She had a smile on the entire time and we were in and out in no time. The ice cream itself is so good! The environment here too is great, lively and family friendly.

got out of our movie last night JUST in time to make it into coldstone for a sweet treat i’ve been craving and haven’t had in YEARS. the bf and i got to taste a few different seasonal flavors even though it was exactly closing time (10pm). jo jo was sweet and her customer service is off the charts. we shall return!

The servers were nice, but when we went to pay I asked for water. The cashier said we don’t give water, mind you I am a paying customer and its a hot day. I said are you serious? She replied yes the Manager stopped that as soon as the Pike became retail. LMAO I hope this young lady wasn’t telling the truth.

Do not, I repeat DO NOT go into this location at night. Kind of ironic that an ice cream store can be 10 to 15 degrees hotter than outside. They are not even allowed to leave the doors open. Also think it being privately owned and pricing 50 to 75 cents higher than other locations, hurts there rating.

Love cold stone, don’t like this location. I am not cheap, but neither are they … I came A couple of times to get the Apple Pie creation. They are supposed to put enough caramel in it so you can taste it. She literally put a speck when the girl was mixing it, I asked for a little more… She said she would charge me like $ 2.00 extra!!! Just don’t waist ur time and go to this location, they skimp like your not already being over charged for ice cream. I love the other location in North LB, the girls there actually make the creations look like the photos and give you a decent amount of toppings, so u are not forced to ask for extra! Maybe the managers should have them sing less, and make the stuff right!!! Or at least make the customers happy.

I was there last night and the staff was great and so was the ice cream, intact there was a very rude and verbally abusive guest in front of me and girls were calm and nice. Amazing the inconsideration of the way people abuse the service industry, guess what people if it wasn’t for the service industry you would be eating home, hope you have your own garden and cattle.

I haven’t been to Coldstone’s in so long! I forgot how sweet, yummy and expensive this place is! What appeals to me about Coldstones is that you can order their original creations or be creative and come up with your own bowl of sugary goodness! This tends to be my go-​to spot after watching movies at Cinemark.
Staff: The staff at this location is very friendly! All the times I’ve been here, they were all females so I assume there are no male workers here. They greet you upon entering the establishment and keep a perky disposition. I forgot the name of the girl who helped my bf and me but she was really friendly. As she was mixing our ice cream, she was having small talk with us. That totally made the experience better. Keep up the great work!
Ambiance: There’s nothing really outstanding to notice. It’s brightly lit and the layout of the store is pretty simple. You walk in, follow the ropes and that’s about it. 1. You walk by the ice cream display to choose your flavors and get samples. 2. You then walk down to where the toppings are and here is where they mix all of your ice cream and add-​ins. 3. Lastly, you end up at the cashier and the end. Straight to the point really. There is a great range of seating outside the place. There aren’t necessarily any tables with chairs but there are plenty of benches.
Ice Cream: I love their ice cream. I do prefer their more sweet, creamy and dessert-​like flavors as opposed to the fruity sorbet ones. The flavors I usually go with are: 1. cheesecake, dulce de leche and graham cracker crust; 2. strawberry, cheesecake, graham cracker crust and strawberries; 3. coffee, banana, and graham cracker crust. Can you tell I love graham cracker? Lol.
As much as I enjoy the ice cream, I don’t enjoy the prices. My bf and I each ordered a «love it» size and it totaled $ 12. Holy moly. I’m sure I’ll still go to get ice cream regardless! Lol.

Crazypacked, unorganized staff, ugh.

Slow.
Slow.
Rude.
Slow.
Slow.
Family of five keeps getting asked to move out of everyone else’s way because only one ice cream scooper can help all of us at one time. Ridiculous. They need a better system in place to accommodate all of the customers that come in. Whether it be 2 or 10. Larger groups shouldn’t be pushed aside and longer waiting times based on their size. Very disappointed.

Staff was nice and quick on getting our ice cream mix fix. I am a founders favorite fan, so that is my go to mix.
There are no tables inside like other cold stone places, but you can walk around the area and find a small shade area.
Now there is major work happening in the area but they seem to be great upgrades once it is finished.

I would skip skip this location. Right now they have construction going on everywhere! We parked and started walking to the construction sites not being able to get to Cold Stone. Yes it was my first time here and I couldn’t quite exactly located. I asked the parking attendance if they knew where it was and they seemed confused as hell. 8 minutes into it I decided I was over it and started walking back to the car, just to find out how to pay $ 1.50 for the parking! Super irritated, I went to go put it towards ice cream since they validate for 90 minutes. The location itself is covered with boards and construction material. I found the ice cream to be melted, as you can see from the pictures. I’m not sure if the freezer wasn’t cold enough or what. They ha a $ 5 deal for cupcakes, ice cream and ice cream sandwiches but the selection was extremely limited, they were out of a lot. $ 12 later and a mission to get back to the car. Over it! Find something else or wait until the dust settles here.

I love this cold stone location. They recently moved to the unit next door and the new space is beautiful and bright. There are so many more flavors available.
I live in a near by building so come here often for a treat.
My favorite part about this location is the staff. I always see familiar faces and the staff are friendly. Always leave them a tip!
My only con is that they don’t have indoor seating. I think they should have accounted for that when working on the move.

There’s something about ice cream from Coldstone’s that satisfies more than my taste buds. There’s no better treat when you’re walking around the Pike, than a ‘Love it’ at Coldstone’s!
Upon entering you are always greeted with charming smiles and eager voices. I am always offered samples and am given suggestions. I always end up getting the Sweet Cream or Cheesecake with a Heath Bar mix-​in, it fills my heart with sweet joy.
It is such a fun experience watching as the ice cream sculptors, shovel and mix the glorious ice cream and delicious treats into the cup or cone. You need a lot of strength, looks like quite a work out. So tip generously! Ahh, wait, what happens when you tip at Coldstone’s? The employees thank you kindly with a song! That’s right, they start cheering and a’singing as you walk away so happy with your perfect creation!
Customer service is an A+, the ice cream is an A++, and the experience is priceless! (It’s also very clean, woo-​hoo!) 5 Stars!

Ok, so despite Jessica being great at her job, mind you, we bombarded her, 5 Persians, 4 with accents, she was great. The ice cream however, for the 6.50 each it cost us, wasn’t up to par… I ordered the birthday cake remix. Had brownie chunks in it, but definitely lacked the chocolate syrup that was in the description. Plus the cake flavor ice cream also seemed bland. The waffle cone? 75% stale, if you made it to the bottom, it was nice and crunchy. Yet hardly.
My cousin ordered the Chocolate Devotion, he liked.
Would I go again? Maybe… But I’d be picky.
Rather go to Rite Aide and get $ 2 ice cream instead.

Dear god, for as expensive as their ice cream is, their employees are clueless. I had to repeat my order twelve times. Which is sad because I just wanted ice cream and a mix in. He kept asking over and over to the point where I just wanted to leave.
And even though I paid for the ice cream, the cashier handed my card back to my gf. Ugh.
Employees just don’t pay attention. Listen, be aware… it’s ice cream, not rocket science.
I come once a year for pumpkin. This is why.

This Cold Stone store was cranking out the vibe yesterday! The employees were happy, noisy, and seemed to be having fun while serving the customers! That’s how it should be!
We got to sample a few flavors to see if we would like them. The new Strawberry Mango Banana Sorbet is delicious!
We ordered 2 Love-​It sized cups. You can never go wrong with having Cold Stone Ice Cream for dessert/​snack! I usually get the ½ banana & ½ chocolate mixed with toasted almonds and a brownie! Mmmm!
The best thing was the song for the tips! Most Cold Stone’s I have been to don’t do that any more. They ask if you want them to sing, and that shouldn’t even be an option if this company wants uniformity. This particular store was singing up a storm! Thank you!
My visit on this trip was a great one! All the employees that were working on 5-​3-​2014 in the afternoon should get a bonus! Great crew!