CVS

At approximately noon today, I visited this CVS to purchase some items before I returned to my mother’s home in Crestline, CA. I had not previously visited this store. I am a fairly distinct looking person as I have short bright pink hair. I am also 5’5″ and 135 pounds. (Lost 40 pounds this year — doing the $ 10K challenge at
). I shopped around the store for about a half hour and had a fair bit of stuff to purchase. I then visited the ladies’ room and since there was not a sign posted, I thought it was acceptable to take my future purchases into the restroom.
Upon exiting the restroom, I was confronted by an Asian woman with long brown/​auburn hair and her associate, a man with short black hair. She told me I was not allowed to go into the restroom with merchandise. I said if that is the store policy then it should be posted prominently as customers should not be expected to know store policies.
I then said you may check the restroom as well as my person, jacket, and purse. Today I am wearing black leggings, a gray t-​shirt with playing card spades on it, a blue and white ski jacket, and black boots. She then accused me of stealing the Monster beverage that I had purchased about five minutes before entering the store at the nearby gas station. I told her to check the videotape as she would see this is not the case.
The discussion escalated, and she was screaming at me while calling the cops and accusing me of being aggressive. I told her I have a large social media following (4,000 Twitter followers) and that I make a good deal of money per month and therefore have no reason to steal from anyone. She refused to give me her name, her associate’s name, the manager’s name, or the store information and said she was not required to (I will have to ask my uncle, an attorney, about this).
The store employee then accused me of stealing from her store on several previous occasions. I indicated that I have never been to that particular CVS before, she accused me of lying. This was in front of 30 — 40 customers today. She said loss prevention would call me to review videotapes (she took no personal info from me).
I told her she should not be working in customer service with her aggressive personality, and that there are plenty of jobs where you don’t have to interact with the public at all. (I work exclusively online presently.) I told her I was an MSPA Gold-​Certified Mystery Shopper for over a decade, she didn’t seem to care.
She did not tell me the supposed shoplifter’s name, who apparently I look like. She asked why I was in Torrance, I said I stayed overnight on my way to my mother’s home. Although I am certain none of the customers believed her accusations, if even one did, I am deeply embarrassed even though I did nothing wrong. I believe she and her associate should not be in supervisory positions in a customer service setting. I will be writing several more reviews on my websites —

and
as well as across all of my social media channels. I will not shop at CVS in the future until the corporation addresses this issue.

I live very close to this CVS and everytime I’m there the staff receives kindly.

Customer service needs happier people at the register. The only friendly customer service person there so far is Juan. Smiles unlike the other individuals. If you don’t like where you work find another place.

I been going here a few years as it is close
Not sure why I went so long maybe because I believe in good.
The pharmacy is horrible, I go another persons meds 1 time. They never get all 3 of my scrips filled correctly for the past year, They even forget to call the insurance to get them paid for so I have to pay and get reimbursed.
Bottom line if you need a prescription RUN AWAY DONT GO HERE

Pharmacy is shockingly unreliable. My medications are ALWAYS late because of a screwup on their end. If you take medicine that you can’t go without, STAY AWAY. I had to use cvs for the first time in months and they screwed everything up… and they don’t seem to care.

This review is for the store — and not the neighborhood.
I realize that this isn’t located in the best part of Long Beach — kudos to CVS for having a store for those folks who live in this area. I don’t live around here, but I was passing by and decided to stop. They have many of the same items that I buy via the Internet, at competitive prices. In fact some were less than Internet prices, after sales tax — «out the door».
Stock was limited on some items, so use the rule: «if you see it and you want it, buy it».

Unfortunately my primary physician is on maternity leave so her substitute sent my prescription to this pharmacy. Not only did no one acknowledge my presence for roughly 5 mins even when I tried to gain their attention, but my prescription also wasn’t ready (and this was a week after my doctor sent it to them). I told them I would wait and look around since they said it would take about 10 mins to get together. I got bored after about 6 minutes and went to stand at the counter when I saw that a line had formed, so I stood off to the side for a couple of minutes before I got tired of not being acknowledged again and sat in a chair that was nearby. The man who had gone to get my prescription initially but who had been just standing there basically ignoring me finally looked in my direction as he walked away to say «you’re stuff is ready, you can get in line.» As if I had just showed up after all the people in line and hadn’t been there before then. The line had grown from 0 when I first came in and asked for my prescription to about 5 people — and I mean 5 needy people to where each one took about 5 – 10 mins. Once I finally got to the front of the line, the woman who had been helping everyone decided to leave and take her sweet time coming back. When she asked my name and couldn’t find my prescription I told her the other guy had set it up, then the other guy came back from wherever he had gone only to steal the woman who was finally about to ring me up to talk about something that could have definitely waited. I stood there and had to watch him talking about nothing and take my prescription from the woman and hold it hostage! He finally came back after a good 5 mins and acted extremely aloof and charged me for a prescription that should have been free under my insurance! I personally think he was high and a terrible pharmaceutics rep — not to mention the rest of the staff was no better. When I asked why I was being charged and wasn’t it covered under my insurance, he said he didn’t know and that I could bring my insurance card back within 7 days to get a refund. This place is very unkempt, the pharmacy staff sucks, I would recommend going to Compton before going here.

Normally I would not buy anything at a CVS or RiteAid. But little nic-​nacs like nail polish remover or carbonated soda wouldn’t flatten your wallet.
You should come here for emergencies only because everything is over priced.
Just saying…

Close, ghetto and carries Burt’s Bee products at 50% less than Whole Foods too.
VERY NICE STAFF!
I come here dressed like I just fled a Board & Care facility after being 5150’ed by the PET Team.
Then, babble to myself on the way in like I’m overdosing on Serraquel & Clonazepam as I pass the panhandling obnoxious individuals that do not take no for answer, dart my eyes back and forth like a Meth Addict then move like Jagger into the store.
Once inside I run to the Burt’s Bee’s section, grab the Cranberry & Pomegranate and Honey & Shea Scrubs (2 of each), look for some small travel items & toiletries and then, peruse very quickly the specials.
And, as I approach the cashier I decline the CVS card (unless I’m with Marty-​He loves those points!), pay and then start singing Rhianna’s [ Rude Boy ] and mix in [ Push Up On It ].
Once home I pray for a safe landing, use the facial scrub put on some make up, tight pants an go back to PCH Hwy to make enough money for a nice meal at McDonald’s!
So, not a bad experience at all if you know how to play this type of piano-​E-​Flat!
Also, I can deal with the elements within this geographic & demographic area but then again isn’t that what adventure is all about or do you think Disneyland is for everyone?
Save your money, visit here than there, cause this is way better walking PCH after dark making Eye to Eye:

Located in the not-​so-​great part of town across from LBCC — Pacific Coast Campus. The store seems a bit smaller compared to other CVS and has that semi-​gloomy lighting. They only have 1 customer service representative working in the early afternoon so sometimes the lines can be long. At least she was nice and didn’t seem to mind that I had a lot of coupons which is always a good thing. There is good amount of parking.
Also for one’s convenience there is a Coinstar machine, Chase ATM, and Redbox on site.

The actual infrastructure of the store was well built and clean. The people around were very sketch as is expected for that neighborhood. I know there is not much that the actual owners and employees of the store can do about that, but it still is a major turnoff. This CVS offers the cheapest cheap beer around. Better than the liquor stores and closer than the big Vons and Ralph chains. The parking area was decent, I’ve never had a problem with it here. More security could turn this place around.

I often go to this CVS… which was a Savons before… sales are ok but always with a catch… long beach people knows that Savons was better… and this store isn’t it… now this store used to be on Nebraska and 7^th… which was a lot skecthier… yes photo is slow and sometimes the lines too… but overall the people are a bit friendlier… this store needs a major overhaul on the floor side and security to kick out the transients… but what do you expect when this store is in the east side… I went to a cvs in cerritos… at Palo Verde and south… store was clean… but if you don’t look like your from that neighborhood… they automatically think your a thief… yes this place needs work… but better than some cvs…

I think this CVS should stand for:
Crime, Violence and Prevention! There is a reason why they close late!
Wow, I don’t normally give 1 or 2 star reviews unless it’s a horrible store, but I’m not going to be timid about this review. Parking is adequate perhaps because the store is so terrible. This CVS is located (as many others have mentioned) on the corner of a very busy intersection. There are a TON of sketchy characters hanging outside the CVS. You can’t even enter the store without someone asking if you can spare some change.
Was here the other night with my sister picking up some medications she had to fill in the pharmacy department. We parked and walked towards the entrance. One questionable man came up to us and asked if we had any change, we said no and continued to walk into the store. The store itself is decently clean but could definitely use some work with their overall appearance. There was a line (probably about 3 – 4 people) and only one person at the register ringing up customers. I purchased an item from the beauty department but couldn’t help but feel other customers passing by and looking at me up and down. I felt like I was being raped by their eyes. Seriously?! I was wearing sweats, no makeup.
Once, I finished my selection, I waited in line for cash out. Even the cashier was giving me a weird and creepy feeling. Yuck, old man don’t look at me with your predatory eyes! No thank you. As I am waiting in line for the register, I see the same man who tried to ask for change when we were walking in the store standing in front of the lottery machine about to buy a lottery scratcher with about 5 dollars in one dollar bills in his hand. Glad I didn’t give him any money!
Just an overall ghetto store with nothing really to leave me wanting more. I won’t be back and I hope you close down. There is a reason why you guys are closed late! I feel disgusted just being in there.

My first time on this location last night & I would say I don’t like this store.
1 star = This store is just good for quick runs! Right across by the PCC Campus!

Not sure if I like this CVS. Parking is terrible. Sketchy characters hanging around outside. I am used to a different vibe from CVS back in NH. I am going to try the one on Willow next time.

Nice little store to get in and out of. It’s right on the corner of a very busy intersection. I have my prescriptions sent here. Sometimes the other shoppers are a bit sketchy, but if you can look past it, I’m sure you’ll like the store too.