Dr Campbell Century Dental & Orthodontists

Everyone was very friendly, I was seen quickly. I came in for an orthodontist invisaline consultation. They were knowledgeable and made me feel comfortable so I moved forward with the braces treatment.

My whole experience with this dentist was great. The staff was friendly and easy to work with and the facilities are very clean.

I don’t want to rate this dentist office because it does not even deserve a zero. It was horrible from the beginning. First of all, when I arrived there was gang banging writing on the facility, total turn off, but I went in. When I approach the receptionist she told me, in a stern voice «we are closing at 2pm and you can only have X-​rays and speak to the doctor». The problem with that is the attitude and demeanor she presented. She shook her head, rolled her neck and pretty much ignored me. I was trying to become a new patient, but Dr. Campbell can forget it!
What people need to understand is their front office makes them or breaks their business. Dr. Campbell retrain or fire your receptionist! Won’t come back again! Good customer service is extremely important.

I wanted to give this place a chance. For one, just getting x-​rays of my mouth was uncomfortable. It seemed like it was overkill as I was getting blasted with radiation with as many shots as they had taken. Yeah, it was uncomfortable but whatever the guy was friendly and I’m sure wasn’t trying to be malicious. It wasn’t going to keep me from going back. It did take me a couple of months to schedule a follow-​up appointment because their hours conflicted with work. Hours aren’t the best for me but no big deal. I almost wasn’t going to go back though, after getting attitude from one of the receptionists while just trying to schedule my follow-​up appointment but hey they already had my x-​rays and medical history on file and they are close. I thought I had confirmed that this appointment would be for teeth-​cleaning only and when I went in they were prepared to fill four of my teeth. It wasn’t like I had to commit to doing all four that day but if they can mix up something simple like that, who knows? They did happen to be short-​staffed when I came in and I understand that’s just one of those things that happens sometimes beyond one’s control. However, it wouldn’t have been so bad if they had the common courtesy to communicate that there might be a little bit of a wait-​time. To make matters worse, I waited 30 minutes past the time of my scheduled appointment only to have them tell me that I needed anti-​biotics before they would even clean my teeth. I’ve never had to take anti-​biotics for a teeth cleaning and I even told them that. I really felt like they were just trying to get me out of the door to make up for lost time. They really need to work on communication or they’re going to lose even more business. I can’t trust these people to work on my mouth if they can’t be mindful of details. I won’t be going back if I can help it.

Having terrible tooth ache, came in to get some meds before my appt!!! Love coming to this office :) The dentist is awesome, & so is everyone else.

Very unprofessional office. I definitely won’t be going back.

I hate and I mean HATE going to the dentist. But, these girls made it so easy and stress free. They explained everything to me and even stopped if it looked like I was in pain. Mind you, I was just having a cleaning. I’m a big baby! I highly recommend this office. From the receptionist to the Dr I was treated like family. Though I dread my visit in general it helps knowing they are taking care of me :-)

Love this office! The girls are all so very sweet and friendly! Quick, too! They have excellent hours, some late nights, some early mornings, some weekend. definitely fits around my work schedule!

I must disagree! I happen to really like both the receptionist and Valeria Valdez. To me they have both been very friendly. The prices are fair and, after my wife’s last visit, they were very easy going about deferred payment. So, yay.

ONE ADVICE, DO NOT GO THERE!!!
They make you wait and wait and wait each time you go… me, my husband… we waited each time 40 minutes minimum…
The receptionist and Dr Valerie Valdez are horrible! Their communication is so terrible and insulting that it was hard to keep up but I remained very polite and had to leave.
(Not the other ladies.)
They treated me with no professional manner and rudely, making me reschedule 3 times and I had today an appointment for starting my left crown in porcelain… well, believe it or not… it was not possible…
The receptionist was still trying to sell me the cheap metallic one… And not answering my questions. I made it clear i wanted the porcelain type and that I was schedule for this and that my insurance was covering it… they she gave me two different kind of price ($ 195, then $ 375). and then she said she wasn’t sure that my insurance will cover… when we had previously agreed on it at $ 195. Then I waited and waited to see the doctor to clarify that indeed I will have the porcelain type.
The Dr Valerie Valdez, then would not answer to my simple question: «what is the procedure that will be done for today’s appointment and the next one?» I asked 3 times (I even tried my Spanish) and she wanted to check my teeth first… started with the right hand side when I was scheduled for a left crown… Then when she finally replied to my question that was to tell me that it was too late anyhow so she could do the work… as I had to leave at 3.30pm …
I said there is no such way to treat people in this manner and make them waist their time.
So SKIP this dentist… find a another one…
And If you have a good one in LB, please let me know… it’s so hard to find a good dentist here. I have HMO.
9÷21÷2010
Got a new medical, no more HMO! we are trying KIESER now that are more professional on the client communication basis… but for the services, haven’t tested it yet. Just with the Peditrician that was really nice just that they only interested to guide you (force you?!) on vaccine, but nothing else really about the general health, how the baby is growing, what should be the next step to look at, which food shall he be on…) Hum… I really wish I could find a better insurance… really hard after the French Medical Services that are the best on this planet!)