Epson America

Wasted ridiculous amount of time trying to get Epson Ink to work in epson printer. Now can’t get through to anyone to get my money back. You guys suck!!! Never buy an Epson printer!

I purchase a Epson workforce printer to get out a print job I needed to get done fast. Amazon get the printer to me within two days. The only reason I got this printer was the brand name and I needed to get the print job out. Within 4 days the printer stopped working. Couldn’t print, scan, or fax. Useless printer. I was on tech support with Epson over an hour and they could not fix the problem. The person (who is not in America) from support said she’d get me the replacement printer within the week because I needed to get another print job done. Called today to find out I would not receive the printer till next week. I finally spoke with Epson headquarters in Long Beach that they could not do anything for me. I kept hearing the same thing over and over from first line supportt, their manger, then his manager and then corporate manager. Nothing they could do for me. When I had problems with my HP printer 3 years ago they replaced the printer along with giving me ink for my problem. Epson printer is the worst product I have ever purchased and worst customer service I have even experience, Epson is the worst. I was mad because my HP did not work more then three years but the Epson did not last more then a week. Now I know why Amazon is so successful, customer service is number one. So with the bad taste in my mouth for Epson, I am now having to go out and purchase a new printer to get this print job done… Epson has the worst customer service I have even dealt with.

Just spent over an hour with tech support trying to get my wireless printer to connect. at least 25 times the «tech» put me on hold to «check resources» (read the manual? I can do that!). Finally afer asking several times to speak to a supervisor, a Jacob Revocall got on the line and told me it won’t work and I have to get a special USB cable to hook it up. I asked why this cable is not included if it is needed to get an initial connection and was told, «Most of our customers will already have this cable.» I have many USB cables but this is not a standard model. I told him that I was VERY upset having wasted time with a tech who didn’t have a clue and now being told to go out and buy a special cable to be used only once for the initial connection. He refused to send me one when I asked and then said, «Thank you for calling and let us know if there is anything more we can help you with.» These techs obviously have a list of phrases to say and just keep repeating them over and over until you give up! HORRIBLE!

Beware of the Epson professional-​grade printers that use the K3 ink. I’m sure others have had good experiences with theirs. Mine, however, (An Epson Stylus Pro 3880) became completely unusable after printing about 70 sheets. Epson had no solutions. I took it to a local repair place with deep experience with these printers. They said that part of the carriage that supports the print head had cracked and was probably faulty at the time of manufacture. As the machine was out of warranty when it broke – despite hardly having been used – Epson would do nothing of significance for me. Also, the print heads failed – clogging so badly that the entire head would have had to be replaced, at a cost greater than the cost of a new machine. Although my machine was virtually brand-​new, they would do nothing for me, simply repeating that the warranty was up so they had no interest in helping. Be forewarned. If you buy one, use it very heavily in the first year and hope it breaks before the warranty is up. I’m out the price of the printer (more than $ 1,000) plus nearly $ 300 I had to buy in inks so the head could be tested. I even wrote to the CEO, but he couldn’t be bothered to stand behind the product he represents. The from Epson response was, essentially, «tough luck.» I used to be a loyal customer. No longer.

Yeah, uh… no. Their technical support is a joke, they have their little playbook and cannot comprehend any responses other than «Yes» and «No» to their standard set of questions. Maybe its a Malaysia thing, I dont know. Never been there. In any case, I had no idea that whether I tried the ‘clean print head’ function 3 or 4 times actually mattered, but apparently it does! You see, I chose 3 since «3 or 4» was not an acceptable answer. It seems if you run it the 4^th cycle, the thing just magically fixes itself. Who knew? Or maybe not… it just does exactly the same thing. Nice try buddy.
Nevermind actually knowing your product either, because telling them exactly what model the ink cartridge was that you just installed isnt important. Its a lot more important to go through the on screen printer menu to put the cartridges in the right place for changing/​removing (this I have determined is really stupid, I’d prefer my old printer that you just pop the lid and swap), pull the cartridge, and then read the number printed on the top. Apparently the box you just bought does not suffice, nor does the tell tale in the printer preferences menu apply here… its not like it says exactly what is installed in there. Oh, wait… nevermind. It does.
I had to give up when they requested that I print out yet another nozzle check pattern. Hey, dude… I’ve seen plenty of these come out of the printer already, lets move past this and try some other step. Even Microsoft help on my computer allows that option… but no, not in Malaysia. There, apparently, you’ve got to just try it again, or better yet… just say «Thank you, I’m done with this call» and hang up.
What, you want more? You called back? WHY!!! WHY!!! OMG WHY!!! Sure, its often true that speaking to a higher level tech support is helpful, well, maybe. Or not. Even with such horrible support like Earthlink that helped get off the playbook. Nope, not in EpsonTown. In EpsonTown, its the book or else. Go ahead and go through exactly the same procedures as the last guy because, hey… its on my screen and it says to try it. I actually went through the entire process (you should know by now I was just responding but doing nothing) and got to the end, only to humor myself with the end result of «Well I dont know if I can help you.» Well duh, I knew that when I called. I just wanted the same question answered that I first asked and you ignored… where do I take/​send this thing to for repair and/​or replacement.
I called the purchase store back and realized there are apparently people from Malaysia here as well. I was first told they cant do anything and I’d have to pay for fixing it myself… nevermind that its under warranty and also the service contract. Thats just some nonsense that isnt in my playbook, so I just say no. But, if you call back and if you speak to someone who is obviously a local… you get the correct response of «Just bring it back and we’ll take care of it. We dont know what that other person was on.» Maybe the same stuff the Epson tech people are on. Maybe they’re only paying them 2 cents a day. I dont know… I can say its a total waste of time to call them. So trust me, dont call… and certainly dont call back! Sheesh! You’d think you would learn the first time around, huh?
BTW this was my first Epson product. You want to guess how many more I’ll buy? I knew you could…

am now receiving my Second REFURBISHED WF 3640. I purchased a new one last fall as it was top rated for my needs as a self employed professional. Within 3 months, I needed to contact tech support. They do not understand my questions and answers and make you go through ½ worth of bogus tech support before finally agreeing it is a HARDWARE issue and will replace your NEW product with a REFURBISHED product. However, they MUST place a hold on your credit card that will remain til 72 hours after they receive your product in return!
Well, that REFURBISHED AIO just died. And again ½ hr on the phone with bogus tech support who asked me the same question many times, and 3 times asked me my phone number for my information. At that point I insisted on a supervisor, who in 3 minutes did confirm my account and that I would be sent another REFURBISHED AIO! Same process, with a hold on my account.
This is outrageous. No other tech has EVER placed a hold on my credit card as such, and I’ve had it with REFURBISHED. Sometimes refurbished is actually better than new. Not in Epson’s case.

Horrible technical support — I have wasted a fortune on ink cartridges just trying to debug problems with head cleanings and nozzle checks to no avail.
I have full ink in all cartridges except for 1 empty yellow cartridge but I can’t print a B&W document. Really?
I will never purchase another Epson product. Ever.

I bought an Epson printer 610. Epson is a really crappy company. I paid for and replaced the black cartridge because I only use black. However, the color cartridges the printer came with had next to nothing in them, and as I began using the printer, I was forced to buy one, then another color cartridge. Even though I had plenty of ink in the black cartridge, the machine would not let me print black until I replaced the color cartridges, at a cost of about $ 60. You can take Epson products and shove them.

worst tech purchase ever, someone at office depot must be making commision on there sales. I live 2 blocks from their office im going to leave the printer and a nasty note with a copy of all Unilocal reviews. Oh thats right I cant print anything, maybe Ill print it on my new H.P. or Brother printer

i purchased the Workforce 2650 which is appropriately named since you will find yourself working doubly hard to scan, copy or fax. You will also have to work super hard to not smash this piece of junk with a hammer. I recommend you use a tiny hammer since the machine is so poorly put together. To make matters worse, I shared my assessment of their machine on their Facebook wall and they blocked me! How is that for caring about their customers? Perhaps they were afraid that people would listen to me since (1) I was a member of the DoD Acquisition Professional Community; (2) have direct experience buying computers and other electronics equipment for the US Navy since 1984; and (3) am a Six Sigma Expert/​Champion.
If I were them I would want to keep potential customers as far away from the truth as possible as well. I’m going back to buying HP-​products even though HP laid off a bunch of my friends. Save your sanity. Forgo Epson products.

Epson hides behind off shore customer NO service if it’s not on their Q & A sheet we are out of luck (no help today the helps gone abroad) call the local (long beach) number and you time out in about 15 seconds as I said they hide behind off shore customer NO service SHAME on Epson I would give then a ¼ star if I could

Never have I come across so much incompetence. The worst customer service. It would also be nice if someone speaks the English language in a manner that is comprehensible. I spent more time saying «What» than anything on the phone. They have now sent me three replacements of the same model. I asked for a refund and the only thing they do is send out the same crappy model all-​in-​one printer. I spend good money on a WF 3620 and now they have basically taken my money and added a $ 152 charge for every replacement printer that doesn’t work and doesn’t come back to them and the exact manner they expect, including having the printer in a plastic bag before putting it in the box. I am going back to HP or Brothers, as Epson just doesn’t have what it takes to be a market leader. Also, the fact that these clowns are only open on the weekdays is absurd. Every other large printing company has technical support on the weekends, when only some of us have the time to deal with issues like this.

All their products are disposable junk. Their ink is way overpriced. If you’re lucky you’ll get one that lasts a year. Paid $ 35 for a printer but the ink is $ 60. I don’t think so. I threw the Epson in the garbage and bought a Canon. The printer was about to die anyway because when I installed Windows 8 it never worked again

Horrible customer service. Trying to get any troubleshooting assistance is next to impossible. I’m a fairly computer competent person and don’t like to waste time with support techs until after I’ve already exhausted online forums and tried uninstalling/​reinstalling/​etc. It’s like they don’t even listen to customers who are providing relevant history about the technical issues they are attempting to resolve. To aggravate things further, many of the representatives are unintelligible and there is lots of background noise/​chatter on their end – not sure where the call centers are based, but the connection quality is quite poor. Nightmare all around and I’ve unfortunately done better on my own after being on hold with customer support for over 45min to an hour and getting nowhere.

Why are there no negative stars? The products are fine, but their customer relations is horrible. We are a national children’s charity with very little money. Recently, we acquired a top of the line Epson scanner, but all of the accessories, including the power cord and AC adaptor were missing. We asked for assistance in replacing them and got an insulting email back from their PR person, who accused us of trying to trick them by saying that we got the scanner directly from Epson with «tons of missing parts… This is very disappointing and unfortunately cast you and your organization in a bad light.» We did nothing of the sort and did not even infer that we had received the scanner from Epson. The parts retail for around $ 120. If Epson did not want to help us out, that’s one thing. No need to impugn the integrity of the charity.

Don’t buy Epson unless you never expect a failure and need to talk to customer service. Over the past 2 weeks my husband and I have spent a minimum of 5 hours trying to get a defective WP-​4530 printer replaced with one that works. We are now on our 3^rd defective printer. customer service is in the Phillipines and won’t dare let you talk to someone out of Long Beach. They finally agreed to send a 4^th and new printer. If this doesn’t work or if I have to call Customer Service one more time, I will drive to Long Beach and take their lousy printer to them and insist I get something that works as promised. The original printer was less than a year old and was known to Epson to be defective and they still wasted hours of our time trying to replace with a defective refurbished one. I am tired of going back and forth to FedEx to return these printers within the 7 day turn around (otherwise they will charge my CC $ 250 for a $ 189 printer). Next on had better work!!!

I purchased a WF 3540 Epson printer for the main purpose to print on 6X6 envelopes. I emphasized my reason for this printer. Epson sales assured me this printer would do the job.
Received printer contacted their tech support to make certain I set printer correctly. Asked to help with printing. Told me printer does not print on 6X6. I contacted customer service. One person hung the phone up another said they were «sorry».
Extremely poor customer relations and complete lack of knowedfge on their products.
They asked for a review on their web site. I attempted three times. Each time they responded by refusing to post my review.

0 Stars if I could.
Pros:
— None
Cons:
— They advertise as if they are locally based in Long Beach but they don’t have an on-​site customer support service and repair center like Canon does.
— If their products break, which they often do, they have you call one of their dealers.
— They refused to let me bring the product in to have one of their staff members take a look to see if it’s a manufacturer’s defect.
— Calling their technical support department is a complete waste of time.
— If you go to their dealer/​authorized repair representative, they will charge you an inspection fee just to run the estimate, before anything even gets repaired.
Seriously, what kind of «global brand name» doesn’t have its own repair center at its headquarters?
I will never purchase Epson ever again.

does epson even know the point of making a machine?
wait wait wait, let me rephrase my question: does epson realize that in spending millions of dollars in research and development then further millions on marketing, that you know, you might actually want to make something that works for years to come? without a hitch? something that increases your productivity at work and at home? not decrease it and undermine it?
for many years i have found myself employing an epson printer here and there on a personal and professional level. i’ve found each and every printer to be right down mediocre, often breaking down even when the machine is expensive and top of the line (i.e. epson dfx-​5000+).
a few years back back when i bought my first imac, i was offered a printer for free. it was an epson printer. the damn thing worked only about 40 percent of the time and it was during one of the 60% streaks that i realized, why the damn machine was free: with quality like this, it’s impossible to actually convince anyone to buy them!

I have had nothing but trouble with every Epson product I’ve ever come in contact with. When I was a network tech for an elementary school, the teachers would go off track for a few months and get back to find that their printers didn’t work because the ink would leak out all over the inside. Of course I asked them to remove the ink… but they would often forget (who can blame them!) and when they did I was only able to fix about half of the printers that this happened to. Of course, when they took the ink out it would inevitably get ruined which sucked since we had to ration ink out to them (public school funding and all).
Similarly, a printer in my lab stopped working after a few weeks of not being used. It could not be fixed… and I don’t think anyone believes me that it’s just because it’s Epson.
A few days ago I tried to set up an Epson scanner on my lab computer and it took me 20 minutes to get it running. You can try to blame it on Windows ‘plug and pray’ all you want… but I know it’s just another feature of Epson products. They get 2 stars because, when the scanner finally worked it did a pretty good job.
Epson printers probably account for 80% of E-​Waste in the US. My first scanner was an Epson POS but now I have a Canon scanner and photo printer at home that I’ve never had the above problems with. I’m just sayin’.