Kaiser Permanente Long Beach Medical Offices

I had Kaiser at Vermont and sunset Blvd before which was awesome and then I moved and picked this one due to location.
I came for shots and physical with my 6 months old child in October 2015 And same day I made an appointment for my self for a flu shot.
I waited for 45 minutes for the babies appointment extra even though I came earlier for her appointment like I was supposed to. I made an appointment in the morning to make sure that I can get in and out so my baby doesn’t catch anything.
The doctor judged me and the decisions I made about vaccines and how I distributed them. The doctor was In a hurry to get somewhere and spent 5 min on my babies physical and shots.
Then I went to my appointment barely making it. And also sat and waited for 45 min. I made an appointment for a reason … So that I don’t have to wait. The breaking point was when I found out there was a woman with shingles sitting next to us for the entire duration of the wait… I just left and got my flu shot in Walgreens.
It’s ridiculous how I was treated, I didn’t deserve this.
Due to this I changed my insurance to anthem blue cross.

Hire better people to communicate on the phone. Tracy was pretty rude and abrupt on the phone. Also, last time I was scheduled for a check up there, your nurses were fighting over someone who came in late to work. So unprofessional!

Nice location! Parking can be a pain on a busy day. The building is located on PCH and is very clean.

I picked this Kaiser for my primary care due to location. Overall, I love the providers and the speed of getting blood tests, but the parking lot is a NIGHTMARE. My three stars is striking a balance between the care (4 stars) and the parking (2 stars).
Every time I come here, I plan 5 – 10 minutes to find navigate the parking lot. There is some parking along the side of the building (which is difficult to park in or get out of because the spots are directly in the main path of all cars), but most of the parking is underneath the building. The spots are very narrow and there are lots of tight corners and cement pillars that make pulling in and out difficult. Also, when one car pulls out of the narrow spots, it creates mini traffic blocks for those entering or exiting the parking lot. Just based on the parking alone, I wish I had picked a different hospital to use.
Now that I am done with my parking rant… I LOVE my physicians and other health care professionals here. I always find the staff very friendly, even greeting me in the elevator. The physicians I have seen (Dr. Ong and Dr. Wallace) were very amiable and patient when talking with me. I never felt rushed when I was seeing them. Doctor appointments do seem to run about 15 minutes late though.
Although this is an older building, Kaiser has done a good job of updating the facilities to be more modern in style. This is primarily a primary care center (does not have an emergency or urgent care center), so you can schedule appointments with primary care providers as well as a few other specialities. There is an in-​house pharmacy, laboratory, and vision center. I have used the blood lab here several times. I found the phlebotomists to be very efficient and my wait times are usually between 1 minute and 10 minutes.
Overall, what would be ideal is if you can find a way to avoid parking in the lot. Expect appointments to be running a little late, but once you are in the doctors and supporting health-​care providers will be great!

I have been going to the Kaiser Long Beach for 6 years now. I’ve been a member for many years. The Long Beach location I’ve ever been too. I found my doctor there and he is the best Kaiser Doctor I’ve ever had! Every department at this location that I have dealt with the people who are working there really seem to care.

This is my first appointment with my new doctor Dr. Gergis-​Aquino and she was very nice and attentive. My attending nurse Mia was also very nice. There’s no wait on lab work and same day mammogram with no appointment.

I’ve only been to the Kaiser in HB and my experiences there were not really good. I didn’t feel like I was being taken seriously or listened to.
Complete opposite here. The doctor and nurse that helped me today were awesome. Really good communicators, seemed to care, lively.
This building is a bit tricky though with parking and checking in on different levels so be aware of that.

OBGYN– throughout my pregnancy I had to wait anywhere from 15 – 60 minutes to see my dr. Waiting isn’t great, but the doctors are good.
Pharmacy– quick and the pharmacists are very helpful.
Vision– very kind staff. Dr. Ikemoto is also very good.

This review is for Betty in dr sung’s office. It was my first visit to the doctor so I was nervous naturally. Betty greeted me right away and made me feel so welcome! And she is on top of her profession! Warm friendly compassionate and extremely knowledgeable. I’m so grateful for the time and care I received. Unfortunately I’m not too pleased with the rest of my first visit to kaiser and without Betty’s professional approach this would be a 2 star review! Thank you Betty for excellence!!!

I Have The Best Doctor Ever She Actually Sitting Down And Listen To You And You Never Have To Wait Long… Keep Up The Good Work Dr. R.

My family member has the BEST Dr, or I’d probably leave Kaiser. The Dr is a 10 star.
The parking: Most people go to the doctor because they’re having a health crisis, so who wants to fight over parking when ones not feeling well, or their family member. Even if you’re fine & healthy, your blood pressure is up be the cramped space they call a parking lot and the parking structure is even more of a nightmare, unless you drive a tiny compact car.
Greeting: You are greeted by check-​in, make sure you pay your co-​pay first. Then you go to a waiting «area», a room. The Room has one door you enter and can exit freely, then the locked door and all windows have been sealed up and walled in long ago. They get some type of indicator that you’re there, but you get no confirmation of this. You just sit there and pray to be called soon. I honestly hate this, it feels what I am guessing jail is like. What do they feel is going to happen?
Is Kaiser overwhelmed by Obsma care? The nurses no longer have s moment to look you in the eye? Okay some of them.
If you don’t know: Kaiser Long Beach has three floors, there are dr offices on each level. The main level is Pharmacy, lab, XRay, Eye, and allergy clinic. 2^nd floor is family medicine, Peds, and the 3^rd floor is where they hold their education classes and where admin offices are for this location.
Come early so you don’t freak out on time. They ask that you arrive 15 minutes prior to your appointment, that’ll help. We’ve been seen early, so if I have time, I show up early.
Kaiser-​clean up your stairwell. Take better care of the lifts. Put at least a small window back, we are civilized people that just want to know that you know we’re here. And I don’t know what, but FIX your parking issue! And mostly, I know there’s a better way to do medications and not make suffering souls suffer more and share their sufferings with those only bringing the sick!

Must say i was suprised after paying 10k for a year premium with Kaiser The Dr was wonderful
Unfortunately i the displeasure of meeting Sarah T on the first floor obviously under qualified for her job.
Short Rude had zero respect for my wife who did not understand her very large line and it felt like a assembly line.
Thank god i go were they have respect for people

First of all, can I say EXPEN-​SIVE! Goodness healthcare and meds are not cheap these days, even with insurance!
Anyway, I wasn’t feeling well the past couple of weeks and decided to make an appointment which luckily they were able to give it me to the same day when I called that morning. I came 15 minutes early like they told me to and by the time it was my appointment time, I was already speaking with the nurse and was in the room. The nurse Christine (I hope I remembered her name right) was amazing and knew how to make you feel like you weren’t in a hospital by making you feel welcomed and cracking jokes. Fortunately, all the staff I met that day were really nice and hospitable, which is why I gave it a 5 star. Everything was also fast and efficient. Perfect because I hate hospitals!

Pharmacy and labs are fast! Longest I’ve waited for a Rx was 15 mins. Parking is sometimes a struggle but there is an elevator if you have to park underground. The line to check in on the first floor can be out the door sometimes but the receptionists are always friendly when it’s your turn :) lovelovelove both my doctors! The one thing that irks me though is the doctor that plays violin outside the eye exam office for the people waiting in line. Seriously so awkward. If there’s music in a hospital it should be fresh, happy and upbeat, not somber and high pitched screechy. Just saying what everyone else isn’t.

Needs Urgent Care and/​or ER. Downey and Harbor City urgent cares are 25 – 30 minutes away from me as a LB resident on a good day. I was nearly dying on Friday with a ruptured cyst and barely made it to LB Memorial because of the pain. After their 6 hour wait, I was sent home with pain killers and told to follow up with a dr visit. I’ve tried to schedule a visit with LB Kaiser either a physician (because mine is MIA) or a obgyn since Saturday and have yet to be seen no matter what my condition is. I’ve been playing phone tag all day yesterday and today just trying to get an appointment period. They’ve referred me to Harbor City tomorrow. Not sure what the point of having insurance is and having it in the city I live in if I still have to travel so far to get urgent help. I’m unable to drive myself so far in this much pain, but I also don’t want to die of pain waiting.

Parking space right up front. No line at the pharmacy. Prescriptions filled in 15 minutes.

I have been a Kaiser member all my life and recently switched to this facility when I moved down to Long Beach. The parking is sometimes tricky so I usually just head for the parking structure and hope there’s a spot open. Today I suffered a knee injury and called in and was able to make an appointment for the same day. It gets pretty busy at this facility and can take anywhere from 5 – 20 minutes to check in. Today it took 10 minutes. Once checked in, I was called in 5 minutes later to see the physician’s assistant. This was my first time seeing Mr. Prieto and he was amazing. He took his time with me and thoroughly explained what was going on with me as well as answered all of my questions. I ended up having to get some x-​rays done on my knee but it only took 10 minutes. I have been very satisfied with my experience at this facility!

The parking here is a hot mess. So is the pharmacy.
It is odd, but there do not seem to be any dr offices here.
It is labs and pharmacy, but not much else.

We were back few days ago. Why are they the worst pharmacy? I don’t know. Staff is better, but each transaction is taking forever. it’s either being filled slowly, or God knows. Most Keiser are so much faster. Apparently my previous comment was made no difference. It was worse. Took literally 58 minutes for one perscription. It’s not like my family wasn’t in excruciating pain in their lobby or anything?÷% € To top it off i went to the counter 30 minutes in and I begged them for my family member who was in tears in pain. Their response…“nothing I can do, Ma’m, please have a seat.”. Worst Keiser ever.

This Kaiser is great. I’ve been here for anything and everything and I’ve always been taken care of. The staff is always friendly and actually knows what they are talking about. I always come in earlier than my appointment and leave earlier too. I’ve never had to wait very long which is a plus, especially for those who have to get to work or just have plans! Its a clean facility as well. I would definitely suggest coming to this Kaiser.

I am pleased with my experience here.
They have ample parking, and good signage so you can find your way around easily. I was seen within 15 minutes of arriving for my appoint and a few minutes early even. Facility was clean, staff was friendly, and everything was very orderly. Pun intended.
The Pharmacy, which I visited on a separate occasion was much the same. Since my perscription was called in the day before, I was told it would be available after 12 noon. I arrived right around 5:30 a little worries I wouldn’t make it in and out before they closed at 6. I had no wait time at all… just followed the footprints to the pick counter and got my stuff and left. Boom Boom Boom quick.

So far… I’ve been completely blessed at this location. With an appointment, I am usually in and out within an hour or less — most of the time much less.
I am seven months pregnant with a healthy baby boy, so most of my visits are to the ob/​gyn (on the third floor) or the laboratory (on the first floor) for blood work.
The nurses have all been so wonderful and friendly, and my doctor is great! She answers most of my questions before I even ask, and she is very accommodating. I am able to e-​mail her through the app on my phone, and she responds rather quickly.
I went very early the other morning — prior to their 8:00 opening to pick up some paperwork, and the lady at the desk opened up a bit earlier just to help me!
I would recommend this location to people.
If anything changes, I’ll write a review… but I hope not!

My dad saw the paramedics twice in the last 2 days. His blood sugar was low and the doctors told me to contact the primary doctor (Dr. Wang) to change the medications so he doesn’t have a relapse. I called 3 times (once at 7:30 a. m; once at 10:30 a.m. and once at 2:30 p.m.). I never got a return call to change my dads medications. I guess having the paramedics come to my dads house wasn’t important enough for Dr. Wang or his staff to call back and change the medications. Now, I left another message for an alternate doctor to call me. I’m very dissapointed in the care Dr. Wang provides. I’ve had to actually remind him of a miss diagnose of medications once before.
Update: 6/10/15…We now have Dr. Gergis Aquino as dads primary doctor. It’s like night and day. Dr. Gergis is attentive and genuinely cares about her patients she’s not hurried like Dr. Wang. I’m very happy with going with Dr. Gergis Aquino.