Los Coyotes Imaging Center

Do NOT use this facility. They are horrible. They switched my MRI to an alternate facility and did not tell me. So I missed my appointment. I had to reschedule and was on hold for over 30 mins waiting for the very rude receptionist.

Worst service ever! Been here three times and the only reason we came back is that they were follow up appointments. The ladies at the front desk are uneducated, rude and have no customer service skills what so ever. Every time we show up for an appointment we wait well over an hour to be called in. I only gave them one star because it won’t allow you to leave it blank. So the bottom line is, if you get a referral for this facility please do yourself a favor and request to be sent somewhere else. Trust me I am a very patient person but with this place I have no tolerance…
You’ve been warned.

Worst place ever to get an OB ultrasound. Waited for over an hour with a full bladder. Don’t recommend it to no one.

The first few times I have been to this facility I was pleased. Although the phone waits for scheduling were long, once I arrived, the staff was polite and the wait times for the actual procedures were not extra long.
However, today I have called 2 times to try to reschedule an appointment. The first time I was on hold for 10 minutes and no sooner did someone finally pick up than I was disconnected. The 2^nd time I was on hold for 11:36 minutes and was told by a very hurried voice that they were going to have to call me back to reschedule. This is between 11 and 11:33 in the morning. I am waiting to see how long it takes to get a call back.
I am disappointed that a center that handles this many procedures and patients cannot seem to properly staff its reception desk. This is basic business 101. Get patients in and out and manage the paperwork. If they can’t get appointments, they can’t make you money! This level of competence casts doubt on the entire organization.

Honestly wish I checked the ratings out before I made an appointment. I’m not one to write negative reviews but I need to for this one. I made an appointment a month ago, I checked in Downstairs and the lady sent me upstairs. I checked in at the imaging center now and was scheduled for a 9:30am appointment. I got there around 9:25 am. Time was passing, people who got there after me were being seen. I approached the lady at the counter with glasses, asked her how much longer it would be. She said she didn’t know the doctor was with a patient. I waited for another 10 minutes. Keep in mind I’m here for a fetal anatomy. So I was told to first drink 16oz. Of water and hold. Another lady called me to tell me to drink 34−40oz of water and hold. An hour before my visit I drank 36oz of water and held it, as I was told to do. It’s 10:28 am. Now and I had to reschedule. I asked the lady at the counter again how much longer at this point it was 45 minutes past my appointment time. She laughed and said she’ll check, she didn’t get up not once to check. I went to the restroom after waiting 1 hr and 30 minutes. Still didn’t get help. To top it off I asked to reschedule and another lady at the counter told me with and attitude that they don’t do that there. Okay? No need to be rude, if you can’t deal with a busy work place maybe she’s should retire. Overall do not come here and expect to be seen a few minutes after an appointment. Expect hours. Never coming her again, I’m making my appointment somewhere else. Letting my doctor know also that they should really take this business off as an option for his patients. I don’t even want to give this place a one star rating, only way to post it.

Los Coyotes Imaging Center is horrible. It took three weeks to schedule, they changed the time of my appointment — the day of — without verbal consent, and three weeks — and counting — for my doctor to get the results! I’m waiting to find out if I have cancer.

I changed insurance a few months ago and had never been to Los Coyotes before. When I received my MRI referral I was concerned by all the negative reviews. However, I have to say that my experience was great. Not only did they call me to schedule an appointment the day after I received the referral (before I had a chance to call them) but I was in and out very quickly and the staff were efficient and helpful. I was told to arrive at 4:30 for a 5 pm appointment. After completing paperwork, I was taken back about 15 minutes BEFORE my appointment time and was done by 5:18.
I have had several MRIs and CTs in the past at Hoag and have frequently been kept waiting there at least 1 – 2 hours past my appointment time. So being taken back so quickly was awesome! The MRI itself was a little uncomfortable and claustrophobic (my shoulder) but the techs were very helpful, concerned for my comfort and explained that it is one of the more difficult MRIs they do due to the positioning. All in all I had a great experience and wouldn’t hesitate to recommend them.

Thank you for a great experience.
I took my mom for a bone density, mammogram and X-​rays. Office staff was nice and helpful. My mom was done in about an hour or slightly more. Very fast.
My mom felt comfortable and she was amazed on how quickly she was in and out.
She did mention that during the X-​rays it appeared that the technician may have been an intern. Nonetheless the intern was guided and the X-​rays were done. It was a bit awkward for my mom because the intern kept being corrected but she still liked the service.
Thank you for making my mom feel comfortable in her long process of studies.

Scheduling is insane! Normally I don’t comment but they are so bad that I feel I must! Long holds just to schedule an urgent Ultrasound for my mother. MD order was urgent for check for possible blood clot. The ridiculousness is beyond words. Manan … yes, I am calling out the employee — which shows how frustrated I am. I have asked his manager to look into the taped conversation.
Additional note: I wish I would have read the other comments before calling them! So frustrated.

Went in for an MRI and they were all very polite. I had my appointment at 7am and went in at 710am. I gotta say the reviews free me off but I was pleased with my visit.

I went to Los Coyotes today. When I was checking them out last night on Unilocal,they only averaged two stars! I thought about asking my doctor to pick a different imaging center, most of Los Coyotes’ reviews are so bad.
This morning before I left home, I prayed that I wouldn’t get one of Los Coyotes’ one star experiences.
I got a FIVE STAR experience instead!
I waited in room 260 for bone density testing. The room was bright and very clean. There was plenty of seating for patients and family. There were at least 4 empty seats the entire time I waited.
My appointment was at 8 a.m. I was done and back in my car by 8:30.
The receptionist was efficient and nice. I heard her say a few words in Spanish to a coworker so she’s probably bilingual.
Yes, the air conditioning is on! It’s also high summer right now. No complaints from me.
You need to check the board by the elevator for your room. The room depends on what kind of test you’re getting. Los Coyotes has three rooms on two different floors.
I’m hobbling around on a cane right now. I appreciated all the chairs and benches outside and in the hallways. There’s nothing like a place to sit when you’re feeling unstable on your feet

I had an MRI appt tonight. I arrived 30 minutes early, completed my paper work and over heard the receptionist calling to confirm appts.
Hello, is Mr. John Doe there? Yes, John Doe? This is Suzy Q receptionist from Los Coyotes Imaging, we are calling to confirm your CT/​MRI * whatever for Monday.
This information is considered confidential medical information and is covered by HIPPA. This is in direct violation of the law that prevents others form knowing anything about my healthcare. I wonder who over heard her when she called me yesterday to confirm?
My shoulder was going to be MRI’d. I hurt it a month ago. The tech was not the most gentle and this weird apparatus that held mg shoulder back hurt so bad, the worst part was being strapped down and told you have to hold still for 30 minutes. I was put in so tight I could NOT breath in deep as the walls of the MRI were that close. My shoulder had not been hurting for weeks, thank you Los Coyotes Imaging for causing me to leave in tears, and fear this whole procedure even though it failed reinjured an injury that was healing.
I have had another MRI done recently for a similar issue on my other arm. I did not experience this, and to be told «you must be clausterphoic» is bullshit.
You get what you pay for. This injury of mine is a workman comp claim and this is their provider. Bottom of the barrel.

This is a single staff private x-​ray facility. Be prepared to wait in a very small room with a lot of people for a very long time. They do what they can I guess.

I’m not sure what will happen today, but let me tell you what happened last time I was here about three weeks ago. I was sent by urgent care but let’s keep in mind that the word urgent doesn’t mean anything anymore, so I waited in the waiting room for a CT Scan for over two hours. When the girls at the front desk when to lunch and a new girl took over she reminded the tech that he had patients after seeing herself that we had been there a while. He stated that no one told him he had patients and immediately started calling us in! The receptionist didn’t even apologize! So today I am two hours early for my appointment. Why not?

I never even made it to the appt. I had to schedule an I131 Radioactive uptake and body scan. My appt was scheduled on March 30 which I was asked if I had stopped my thyroid meds already and to start the Low Iodine diet a week before. I have to go with out my thyroid meds for a month, which is so difficult in its self. On April 13, 2015 I received a call saying they longer offer this treatment there. I asked as of when and was informed as of January 2015. So why in the world would you schedule my appt and wait two days before my my uptake and body scan to let me know you no long have this scan there. I called back and asked to speak to a supervisor in Nuclear Medicine and asked if they do in fact perform the scan there and was told she did not know. How can you be in charged of Nuclear Medicine and not know what type of scan/​test your office performs. Bad management at its worst…

Called last week to schedule a (second) hysterosalpingogram (an extremely invasive, painful x-​ray); was told to call back after the doctor faxed the order. Called back today to inquire and the scheduling staff put me through the ringer (dropped calls, excessive transfers and long hold times). I placed a total of FIVE calls between 10:44 and 10:55 am today after being hung up on four times. Nothing but total and complete incompetence even after speaking to the supervisor. I am now trying to locate a new imaging center — one that recognizes that the employees are in the medical profession and actually behave like PROFESSIONALS.
Get it together, Los Coyotes Imaging Center.

I came here Friday around noon for an emergent ultrasound to be done. Everyone was super nice and for them squeezing me in it was quite quick! There was a little bit of a wait after my appointment time but I understand that they were fitting me into I’m sure what was an already busy schedule. There are not a whole lot of chairs in the small waiting room but there were quite a few gentlemen giving up their seats for the ladies which was nice. I did notice if you were getting an X-​ray it was a 30 – 60 minute wait but that’s expected anywhere for walk in X-​rays. Just be patient and bring a book or your fully charged phone. And you’ll be fine!

Can I give zero stars? I think it’s maybe the first time that I have thought that enough to actually WRITE it in a review… sigh.
In late October, I came in here for a mammogram (with an appointment) at 1245. My appointment was at 1pm. I was told that they were running 20 minutes behind. At 145pm, I asked when I would be seen and was told that it would now be at least another 45 minutes to an hour before I would be seen. What!!!
Since I had to pick my daughter up at school (and hadn’t made arrangements for her to be picked up by someone else because I thought I would be done waaaay before she got out of school), I couldn’t wait.
The girl actually told me to go re-​schedule downstairs, but I didn’t think I could make it through the process without crying so I left and decided to call back later. I seriously was holding my tears of frustration in on the way to my car.
I did eventually call back, and specifically requested an early morning appointment. They couldn’t get me in until early December. I took the appointment anyways thinking that it would be best for me to be the first or second one in so there wouldn’t be a repeat of my first visit.
The day before my appointment, I called to confirm the time — I hadn’t written it down and couldn’t remember if it was for 715am or 745am. I was told that I didn’t have an appointment!!! What the *%$#*!!! I waited SIX WEEKS to come back in and they didn’t have a record of me having an appointment!!!
Now it’s nearly January (over 2 MONTHS since my initial appointment) and I still haven’t been seen. I decided that instead of waiting and trying to do this a third time, I will just check with my doctor and find a new place.
This review alone makes me want to cry again… it’s so sad and unfortunate that a business would treat people with this level of «service» and not even care or be concerned.
Sad, frustrating, and not worth anyone’s time. My advice to you: this isn’t the only place in this city that does this kind of work. Find another place and let your actions (and lack of business) be your «voice». That’s my plan at least.
If they do ramp up their customer service and appointment scheduling and wait times, I won’t be around to know about it — and for that I am glad. (oh…still a somewhat happy ending!)

Ask for a 7am appointment!
I’ve read a lot of bad reviews about this place but my experience here was great. Since i had the first appointment of the day I just showed up, filled out my paperwork and then was pretty much immediately escorted to another waiting room where I only had to wait a few minutes before going back to get my procedures done. I was out of there just a little before 8am, so the whole thing took about an hour from start to finish and the bulk of that time was not waiting, but my actual procedures.
I also found all the staff to be really pleasant, although I only ever dealt with 2 people, the short-​haired front desk lady that some people have said was a pill but was perfectly pleasant to me, and then the technician who performed my tests. The technician was really friendly too.
I did have to wait 10 days for my appointment for an ultrasound, but that was the only part of my experience that was really bad at all, and that’s the only reason I’m giving them 4 stars. That initial waiting room IS really small too, so I could see how if you came at a busy time you might not have a place to sit while you wait.
bottom line, i’d say if you’re need to go to this facility (I had to go here because of the insurance I have), go for the 7am appointment. you can get in and get out and not have to worry about the small cramped waiting room or long wait times.

This review is for suite 112. Not a great place to get x-​rays done. The actual x-​ray technicians were nice enough and professional however everything else about this place was terrible.
1. The petite lady with the short hair up front is a real b word. She was extremely rude not only to me but everyone she spoke to, including my referring physician. I don’t know how this lady still has a job.
2. The waiting area is small, ugly and cramped. People go with multiple people so it takes room away from actual patients.
3. X-​ray cd issues. During my 1 hour visit I saw about 2 people complain about the cd being blank when their physician opened it. I also saw a woman go get a copy and the same little lady made it so difficult for her. When my doctor called to ask for the cd to be taken to her (which is common) they told her they didn’t have time. She was so upset at the manner in which she was spoken to that she called me to make sure we were treated okay. Lastly, once we were done and waiting on our cd the x-​ray technician came out to tell us their machine had busted and he didn’t know when it would be working. Great! Our appointment was the next day.
Definitely avoid this place if u can. It’s a weird and uncomfortable place to be.