Newport Dental

Best Experience at a dentist! Used to hate the idea of even going to a dentist, but they have me excited to go back and fix my teeth completely! The staff is all very nice and I was very pleased with my dentist, she spoke step by step of everything she was doing and what to expect! Glad I found this place!

The receptionists are amazing, they are always so friendly and helpful with any of your concerns. The dental assistants are very funny, I really do miss Frank (a young man that used to work there) he would always make sure I was doing well, and did everything he could to make me feel comfortable. But nowadays, not so much these other dental assistants are just mediocre. The dentists however, are very professional, they do an amazing job and always do their best to help you feel comfortable.
The only reason I give them 4 stars is because they do seclude you into separate rooms and make you feel forgotten when no one comes around to check up on you.

I will not be returning to this office due to the fact that my three year old son was charged for a full teeth cleaning exam when the dentist said he was too scared and that I would have to reschedule. Soon to find out I was charged with the teeth cleaning anyway because he «sat in the chair» and had absolutely Nothing done, nothing. This being my first son I knew that was not right but we paid in full what we owed anyway. I switched to another office and explained what had happened & they were appalled. I feel taken advantage of, not to mention the bill was outrageous. I do not recommend.

They did a great job with my zoom whitening. They had the best rate for zoom $ 299, and the girls there went out of their way to make sure I got the trays a week early so I could take them out of town with me. The technician even came to work early to get that done for me. Jasmine at the front desk even helped watch my baby during my treatments there. Very nice staff.

I don’t want to give them any stars… the service sucks!!! Once they forgot I was waiting, forgot??? 3 different people passed by and ignored me. The latest; 4 months after I got my wisdom teeth removed and I was almost finish paying for it… they charged me extra because my insurance did not pay what they expected… WHAT??? 4 months after? When I called my insurance said they paid all they were billed for. Do NOT go to this dentist office the staff is rude and they have too much going on. I don’t understand why they even have appointments I usually have to wait 30 min to an hour to be helped. I do not recommend Newport Dental.

I thought Newport Dental was amazing. I’ve gone to Western Dental to many years to long. Newport’s staff was professional, they showed so much concern and tried so hard to help me meet my current needs. They gave me options and their genuine concern was comforting. I had a tooth removed and Dr Gregory Le, I believe his name was, took the time to talk me through the whole procedure. He was very kind, and his demeanor was a breath of fresh air. I appreciate the whole staff and the compassion they showed today. My needs were met, and my fears calmed. Compared to Western Dental, night and day.

The Orthodontist was very unprofessional, dodged/​ignores my daughter complain on her braces, no gloves on when-​sticking his finger in her mouth now is that normal? and jokes around when my kid have concern or request. Very disappointing and frustrating I don’t recommend this place.

Worst damn dental clinic ever! And who tf is Bright Now and why tf are they constantly calling me about a $ 1600 bill for dental work done last year? That’s what I have insurance for. Are these rejects who failed dental school, like seriously how is this place still in business?

This office does not even deserve one star. WARNING**WARNING**WARNING Save yourself from experiencing the most disorganized office ever. Like most people here are posting the location was convenient and close to home, I regret not looking them up on Unilocal before getting dental care from them. I’m extremely unimpressed!!! My journey with Newport Dental started on October 2013 along with my husband and 2 young kids. Veronica at the front office was all smiles when recommending additional services needed beyond the insurance coverage and quick to give options on how you can pay for the extra services needed. Well they got me and my family to «jump» in and applied for a Care Credit for additional services needed totalling to over $ 5000…Fast forward to June 2014 and I am getting a bill for $ 1097, 8 MONTHS after services completed. After leaving 3 irate messages for Veronica she finally returned my phone call. She stated that I did not owe that amount but needed my insurance information so she can get it paid. HELLO!!! Did you not have my information from before??? How was the other services paid for??? I provided my information but every month still continued to receive the same statement stating I owed $ 1097. I then again call the office regarding this bill and again was told I do not have to pay and still waiting for insurance to make the payment. Needless to say it is now September 2014 and I am still getting the same statement. I call the office and spoke to Jasmine who took a message for Veronica who is never available to speak with. 2 DAYS later I receive a voicemail from Jasmine stating «yes you owe this amount and you can make monthly payments and will not be charged additional fees»…WHAT THE F***??? I call the next day and OMG Veronica picks up the phone! I was trying to keep my composure but she had no type of understanding with my situation, especially after I have been dealing with her about this since JUNE. I asked her to have all of my family’s record ready for pick up so I may get my pending services elsewhere, as I will NEVER have any services performed at any NEWPORT DENTAL locations, CORPORATE does not care either as I have also left them 2 voicemails and never returned the call. I stated to her what Jasmine said on my voicemail, which I have saved, about additional fees and stated that Jasmine should not have said that because they dont have control over the fees. VERONICA YOU SHOULD HAVE CALLED ME PERSONALLY AND TAKEN RESPONSIBILITY OF YOUR OWN MISTAKE INSTEAD OF HAVING JASMINE HANDLE YOUR HEATED CUSTOMER. The dentitst and his assistants were AWESOME sucks that their office personel is pathetic to say the least. BEWARE!!!

Just the worst.
* was left in chair in empty room for roughly an hour. Had to get up and walk around corner and ask what the hell was going on.
* doctor, younger Asian guy, pat my back about 20 times, kept calling me buddy. Was really weird.
* doctor was obviously overworked. In a hurry, did not spend what I felt was enough time looking at the teeth I had questions about.
* went for a cleaning and was told that u could not get a basic cleaning until I was examined for gum disease. When finished with that, I said I wanted a regular cleaaning and he said that the hygienist there tht day only does the thorough cleanings for those with gum diseases… Not what I was told when I booked.
This place just plain sucks. Go somewhere else

My daughter had her very first appointment here, she didn’t even get a sticker «NOTHING». i was waiting for a toothbrush or a good bag for such a good job on your first dental visit, nada! and it was a long wait. they do try to get you to pay for more than you have to, like fillings.
not going back.

Am really disappointed of this dentist office, should’ve stay in western dental. I switch to them cause it’s closer to me. And am already in their plan but they wouldn’t take me in since am still not assigned to a specific office yet. But i called to see if they take me in, since am in pain and face swallon. I talked to someone over the phone said to come in at 11:30am and when i got there they told me i need to wait atleast another whole month to be assigned to an office. I have a broken molar & another molar with bad cavity both on lelf side. I can’t wait that long, sucks i can’t even go see another dentist since my medical say am in there plan. I missed going to work for nothing really wasted my day. So i give this place 0 stars walk ins & emergencys yeaaahhh right

I went today with a horrible tooth ache and the dentist was just horrible. He was trying too hard to be liked and it just got annoying, then he told me that I needed one root canal and a redo root canal because it had an infection. He said my copayment for the root canal was $ 400+ and my other choice was to go to a specialist which I did. Before I left I asked if he was going to give me antibiotics and he said no! So I left and went to specialist and she was shocked that he didn’t give me antibiotics and when she quoted me for the 2 root canals at $ 120+ each!!! What a difference with the price, customer service and I felt confident of her. And I thought because she was a specialist she was going to be pricier.
I would NOT recommend Newport dental to my worst enemy. I’ve had past bad experience with their customer service too. So now I just need to find a new dentist from my insurance.

Warning: stay away from these people.
This dentist is actually part of the «Bright Now» dental corporate chain, which are all incompetent people.
I did not go through with the appointment for two reasons. (i went to another location instead which was also a huge mistake):
1. The office manager was rude and nasty.
2. They made an appointment for me on a Monday when they’re always closed.
I would have arrived to find a locked, closed business had I not double checked with another employee at the location the day before. When I was frustrated that they did this, the employee got nasty.
So I thought maybe this was just one bad location and called the Bright Now corporate appointment center for a different location. That’s when i made an appointment with the Wilmington, CA location and that was absolutely aweful.
Avoid Newport Dental and Bright Now dental at all costs. The $ 29 intro special is not even worth $ 29. Stay away from these people.

I went to New Port dental to get some teeth pulled. They took the teeth out the teeth and took my denture to be repaired. I waited 3 weeks to get my denture back and it was broken and did not fit at all. The dentist tried to pound the broken denture into my mouth with dental tools wail the denture cut up my mouth. The dentist and the staff would not listen to when I tried to tell them what was wrong with my denture. They also would not return phone calls about my problem. Do the right thing and go to a competent dentist.

I was a patient of Newport Dental of Long Beach and I swear I will never go back there again if necessary. Their services are way beyond bad. When I showed up for the first visit, the desk clerk was so unprofessional. I was there in front of the desk and I felt I am so invisible. Then after I was asked to be sited, the X-​ray tech asked to come inside to have my teeth x-​rayed. My fraustration was every time she inserted the film in my mouth I was complaining that it hurts but She just continued on and keep saying open and close. And I repeatedly saying ouch. after she finish I grab a piece of tissue in my purse and showed her the blood from the cut she created and she told it is normal. What a stupid thing to say, as if I never been to a dentist before. That was the first time my mouth bled from x-​ray. On my second appointment, the dentist scheduled me to have one of my tooth fix and the funny thing was he numbed the wrong tooth and then he noticed that it was the wrong tooth and numbed the other one again. How trust worthy was this dentist? I don’t know. If you enjoyed dentist trying to numbed your mouth twice go to Newport Dental at Long Beach Blvd/​Wardlow location. Then here come another issue… I was on vacation for 3 weeks and when I came home I was greeted by some unpleasant surprised. I received 3 letters from them telling me that I owed them some amount when I signed on their credit card and the charges were already fully paid. When called them I was told that the insurance did pay for the x-​ray. What I meant was, how come I was not informed that I had that pending balance ahead of time. Not that they sent me noticed within 3 weeks while I am on vacation and one of them was a collection letter. Tell me guys if you will not get furious with this. Then here comes another issue. The partial that was made from my first visit (which was a year ago), the tooth were falling one at a time. So I came back to them and told them the problem. They charged me again for each tooth that fell when I already paid almost $ 500 as my copay for the partial. That was the first partial that broke on me. My other partial up to now were still intact. Partial supposed to last up to 5 year as covered by my insurance. And by the way this dental clinic doesn’t have a basin so can rinse your mouth after they do something on your mouth. Athough they have suction still there are still debris remains in your mouth. But sorry all you have to do is swallow your spit with debris. And another thing, the last time I picked up my partial, the staff put my file folder close to the sink and I saw 2 roaches running around the sink and the staff just keep hitting them until it’s dead. Would you like to go to this kind of dental office? Your choice…
Maria

One of my worst experience ever. The receptionists were rude and doesn’t seem like they know anything about insurances and prices. The dentist that checked my teeth was very aloof, didn’t explain what he’s doing, and once done, just took off and left me in the chair. wth?! Would never ever go to this place again.

I received a request to fill out a survy online for Newport Dental on Atlantic Blvd in Long Beach. Once I did, I figured I might as well post the detail to Unilocal for others…
Excessive wait times nearly every time I have gone to this location. Twice I left after an 1.5 hour wait. A third time I told them to simply reschedule if they could not take me within 15 minutes of my arrival.
I have never had the same doctor more than once, and I have only once had the same hygienist. Constant turn over of personnel means I never get to know or trust any of the people working with me or giving me dental advice.
On my last visit, the Dentist refused to see me because I refused to receive X-​Rays. 3 months prior I had 12 full x-​rays done at another dentist that I use for consistent review of my mouth since I cannot seem to get this service here. I offered to provide this x-​rays, but the doctor would not accept them. Cancer runs strong in my family and I try to limit my x-​ray exposure.
In the past, I have had two billing errors and constant debate with the office staff to get them fixed. Finally this was resolved.
In two occasions, there was excessive pressure to accept treatments which I absolutely refused. Deep cleaning with a gum wash is regularly recommended, and I approved it once. At an initial price of $ 130, which they then agreed to $ 75. This seems expensive for simply using a needless syringe to put liquids around the gums. It seems all their services are negociable, and the officer manager attempts to negotiate prices as high as possible for the business.
One dentist recommended putting 12 facias on my teeth to address «sensitive teeth» at a cost of well over $ 1000. The office manager then attempted to sell me on this work. My other doctor indicated this was totally unnecessary. I have used a different tooth paste and mouth rinse which indicate help with sensitivity, and I have had no more problems with sensitive teeth.
One situation with the office manager involved a request to sign authorization forms AFTER the dentist already drilling on my teeth and had administered local anesthetics! I could barely speak with cotton packs in my mouth, let alone agree to the details the office manager had requested in her forms. This also lead to a problem where the a amalgam filling was being put into my mouth when I had clearly expressed a request for a «white filling.»
The number of issues that occur at this office is long, and I have regularly asked my employees NOT to use this location in hopes they will be able to find better one they can recommend back to me.
I use a second dentist once a year who is reliable and gives me sound advice. I would use him full time, but he does not take my dental insurance. I pay this out of my own pocket, but he meets my appointment times and does not push services I do not need. I value his honest and accurate opinions.
I do not recommend this location!

If I could give this place a –5 stars I would. And though I still go to this location for ORTHO appointments ONLY (different from regular visits) I leave questioning myself why even bother coming here in the first place.
About 2yrs ago, I set an appoint for a regular check-​up. They found 2 small cavities. Great. Let’s get them fixed and move on. Well, that only lead to another appointment and another another. Why? Because it seemed I had the worst case of teeth care. They kept finding new «issues» that lead me to pay out of pocket because my insurance got overwhelmed with all the «jobs» that needed to be done. The thing is, If I had messed up teeth, according to them, than all those angry, ignorant, idiot receptionist really need a raise to get there F*cked up crooked, nasty, yellow teeth fixed! That should have been my first warning!!!
To be honest, I take good care of my teeth, I’ve NEVER had huge issues until I came here. Yes, I admit, I was the stupid one who came back, EVEN FOR BRACES, but I gave the benefit of the doubt to the dentist.
They want your money and you WILL regret coming here. You get charges that make no sense at all. I have PPO insurance, and they have even told me that I should change my dentist. The receptionists are idiots in scheduling appointments. You WILL be waiting for 2hours AFTER your appointment just to get told to come back another day. And when you «question» them why they set an appoint at 3pm but they have been waiting for 2hours, they’ll either A) Ignore you B) Tell you to come back another day with an attitude C) Roll their eyes and tell you to take your business else where.
As for the Dentist, he is all about the money. I had an Ortho referral for removal of 4 premolars, and he kept whining about how much it would be for every injection block (anasthesia). I told him it was fine. He put a few in and said if I wanted more to pay up front first. WTF?! So, I’m suppose to get up with my mouth open, slobbering all over the floor, really? So, I just built my courage and took the pain, and had to worst experience ever. He doesn’t talk you through it, just wants to get it done, so he can get another dollar bill, I mean customer.
It was the last time I went for a regular dentist appoint. They have a separate staff for the Ortho and have no complaints with them. The Ortho Dentist is great and I walk in and out without a problem. Sometimes I have the misery to see the dumbass receptionist, but I have 1 more year and I’ll never see them again, thank goodness!!!
Also, if you decide to ignore my whole «essay», at least try NOT to finance with them. They have the worst system. You have to come in to the office to pay. They won’t send you the bills on time and you end up paying late fees. They find new charges and will give you a hard time to fix them. I heard so many complaints by other patients screaming there lungs out to the accounting personnel. But, again its gonna be your call, you have been warned!

I really want to give this place just 1 star, but that wouldn’t be totally fair. I went here to have my wisdom teeth removed and they did a really good job. It was painless (I was put to sleep) and had no real discomfort in the days that followed the surgery.
The reason why I’m giving them such a low score is because of the experience I had with their admin. I went there a few years back because they were under my PPO insurance and when I spoke with their office workers, they explained that all I would be paying for is the sleep gas (or whatever it’s called) and other administrative fees. That sounded great to me so I went ahead and signed the papers and paid the amount UP FRONT. About a week after the procedure was finished, they mailed me a bill for roughly $ 600. When I showed them the signed papers, they told me that the actual surgical procedure was a separate bundle and that’s where the $ 600 comes from. I was furious and argued with them for about 2 weeks until my dad finally stepped in and just paid for it. I just wanted to forget about it and move on… however, a week later I received a letter from collections. Wow, really? So I had to stress out about my credit score now even after I paid over $ 700 for something that should’ve been $ 100? The collection calls ended shortly after we explained what happened but the bitter taste did not leave my mouth. I cringe every time i drive by.
I might be more forgiving if they just had a bit more common sense and that they were at least TRYING to show that they were concerned about the situation they were putting me in.