Prime Shuttle

Our driver was over 40 minutes late to pick us up to go to LAX and did not call or text to let us know. Extremely disappointing and I would not use this company again and would not advise anyone else to if you want to be somewhere on time

I had most worst experience today and I have decided not to ride Prime Time Shuttle in future. I booked a private van for my family to go to LAX airport from my home in Los Angeles. The driver arrived in time. But he was one of rudest driver I have ever met (I am a frequent passenger of Über or Lyft). I requested him to bring the car in front of my home but he didn’t and asked me to come to the opposite side of the road. Even though I had 6 big luggages with me. He didn’t even come to us to help! And then the most embarrassing thing happened! After reaching to LAX airport he helped to take out the luggages (only small one) and asked tips from me… I was little surprised. Even though I paid the full payment online I gave him 5 dollars. Then he just shouted at me! He behaved like I made a mistake! He forced me to give him more money for about 2 minutes!!! What a disgraceful situation. All my family members were watching the incident and they thought I was bargaining with fares of that service. At last I told him I had only that amount in cash and I have cards. He replied me «this is Bad». I just want to know was this attitude is allowed in Prime Time Shuttle service? Is the authority aware of such incidents??? I don’t want to believe that this is a company policy. But unfortunately if this is a common scenario. I must say I am really sorry I have taken your service for the last time.
Driver name: Yossef
Country of origin: Egypt
Phone number: 951−640−1454