Quest Diagnostics

It has taken me 6 months to write this review because I was so traumatized by my experience at this Quest location. If I could give them 0 stars, I would. I took my newborn daughter here for a blood draw when she was less than 1 week old. Everything from the check-​in to the blood draw was a nightmare. My daughter needed a STAT blood test, which was ordered by her physician. At the check-​in, we could here all of the employees behind the desk discussing how to do the blood test — what needle to use, what type of blood draw tube to use, how to send it STAT, etc. They seemed so confused. It was clear they had no idea what they were doing. I should have left with my daughter at that point, but we needed to have that test done. So, against my better judgement, we stayed. Things just got worse from there. When they took us to the blood draw room, they had us lay our baby on a cold table while the woman fumbled around for the supplies she needed. She very obviously had no experience with babies. She did the heel stick on our daughter and fumbled around the entire time. She filled a tube with blood and while our daughter kicked her foot around, her blood got all over the table. She didn’t even put a bandage on her. Then, the woman set the uncapped tube of blood that she had taken on the table and she spilled the entire tube of blood on the table. It looked like a blood bath at that point. My husband and I were in shock. She then told us very unapologetically that she had to do it again. So, she did a heel stick on the other foot, which did not go any better. My husband, baby, and I all left in tears.
All I can say at this point is that if you have a baby or child who needs a blood test, please don’t take them to this location. I have never had such a horrible experience with a lab. Our daughter has had many blood tests since that time and it has never even come close to being that horrible.

First this location is hard to find and their parking lot sucks. I made an appointment for 1:30 p.m. & had to wait 35 minutes to get seen. Ridiculous!

very clean and friendly facility. i had blood drawn. she did a good job. no pain, no bruise. everything went very smooth and without an appointment i was in and out quickly. i have absolutely no complaints whatsoever.

My appointment was easy, quick and painless. I suggest going during the day if you can, because they even told me that later on when school and work are out it can be a bit hectic. I’ve had blood drawn that left a bruise, and other times it didn’t. This particular time was easy and painless. Clean facility, nice view, friendly people. I made my appointment via their website. It’s probably a more pleasant experience if you can go when they’re not busy.

Well I would suggest avoiding Wellma at all cost… You will not feel well after visiting her! Every time I come in for routine blood work, 1 vial drawn, I always leave with an awful bruise & am bleeding. When I questioned her, she said that what happen when they draw blood from your arm. The service here is below average & I would not recommend this place.

Address is now a 1043 Elm Ave suite 410 on the st mary campus. Make an appointment or u will wait forever.

I have visited this facilty 2x within the last 5 months. Its very clean and modern. The wait for walk ins in the early morning is maybe about 10 minutes which is awesome for working individuals like myself. With my last visit recently the employee checking in the patients failed to not only have her phone on silent but it was also out in olain view sight of patients. I’m a strong believer that phones in a healthcare setting is a no no due to the distractions they cause. If an emergency happens their response will be delayed. I notice when I checked in the employee’s phone went off so she stop to tend to whatever notice or message popped up on her screen. Then after she finished with her phone & social media, she began checking pts in. I work in the health care field and I do not allow cell phones on their person while clocked in. Patients pay your salary so keep all your attention on them not your cell phones.
Overall good clean facility.

Made an appointment at 8am for 10:45am. When I came in at 10:45 I signed in and got a seat in the crowded waiting room. Usually its a 5 – 10 min wait (w/​appt) but due to high levels of disorganization at 11:15 I had to ask about the wait and was met with confused stares. They had skipped and forgotten me :(my paperwork was waiting in the fax machine waiting to be entered. They apologized for the confusion, entered my paperwork orders into the computer which took 20 more min, and then called me in to do my bloodwork. which was fast, i was out in 5ish min.
nice enough people, but the older gentleman took a realllllly long time to type stuff in the comp, and negative points for not being on top of their stuff.
tip– ALWAYS make an appointment (they take same day appointments:), the appointment wait shouldnt take longer than 10 min, the walk-​in wait is 45min+

I was sent to 1043 Atlantic Ave. By my physician. I arrived about 3:30 in the afternoon. The lab was closing at 4:00pm when I walked in, two men sat casually behind the receptionist desk talking, laughing as if it was a off day for them. After I signed in Mr. Ulysses asked «how can I help you!» I told him what lab test I needed and we proceeded to insurance information. Mr. Ulysses learned that I have Care 1^st as my HMO, and begin to discriminate based on previous medi-​cal clients and fraudulent cases. My issue is I’m not them!!! I am reporting this to LA County. Mr. Ulysses used profanity, yelling, then called my Dr. And his boss to act as if I walked in and begin putting him down, screaming, yelling, etc. I was so upset that I could not provide urine specimen at all!!! Before I left I asked for clinical manager name/​number, or e-​mail that was declined to me… I am reporting that portion to H.I.P.P.A.