Shoe City Long Beach

I was hoping to find new shoes for my boys but the selection here is very limited. They didn’t have many Velcro shoes and the ones they did have were geared toward very young children. I think the larger selection was for adult males. Even though there were three employees working at the time we didn’t get much help. I probably won’t be returning due to the limited selection and stock.

I was looking for a pair of running shoes for my son, so I asked a worker (the older man). And he proceeded to show me and my son women shoes…(I’m thinking) what the HELL! I said, I need shoes for my son, and he said: he can wear them. Again.(I’m thinking) what HELL! Then I said, can you please show me men shoes, there for a boy. He began to yell: WHAT DO I LOOK LIKE YOUR SLAVE!!! I don’t know where that came from, and I said what? Then he yell: YOU CAN LEAVE, get out of my store!!! O’my…I must say, the older man is the rudest person I’ve ever come across.
Don’t ever have to worry about coming back… believe and trust that.
You try to support the local store and this is the treatment you get. Never again!

Everytime I come in here, I never get a «hello, let me know if u need any help». I just get a stare like im about to steal something. I dont come in looking all raggety either. Its a very horrible feeling to be eyed like that. Big turn off to buy something here. I think I need to find another shoe city thats not like this. I was about ready to ask the woman worker if I could help her with something, even though it should be the other way around.

Horrible place, charged me twice and I asked him did you charge me twice cause he swiped my card twice and he said no. I live in Apple valley so the process in refunding would have to be thru the bank but when I finally realized I had got charged double I called them and they already had my money in the registrar. So they knew they made a mistake and where banking on me not noticing? This place is shady. My friend got two left shoes. It’s owners are horrible after the transaction was done and got MY money back he said don’t come back. Like if it was my fault or if I’m begging for money but I worked hard for that money. I felt belittled and I was going to act on instinct but I took my money and walked out.

I am unsure why this place has such a bad rating, the location is in a weird spot and it does not have much parking but other than I don’t see too much to complain about.
Employees were kind and helpful, they had a decent selection of shoes which were all reasonably priced. I was in and out of there in 15 minutes with two pairs of shoes for the nuggets.
I would definitely come back here again.

It must me my attitude. I entered the store and asked for dress shoes. Selection is scarce, and I rummaged through the meager selection. So why five stars you ask?
Well a very helpful young lady at this store came to my rescue. In the past I had thrown out great shoes, due to the failure of the insole. In fact I was wearing a pair of $ 100+ shoes that had become uncomfortable to wear. She fitted the shoes with new insoles and they once again felt like new. For a modest $ 10 now now had a great pair of walking shoes. The inexpensive dress/​casual shoes I purchased ended up being very comfortable and well fitting. Total bill was under $ 35 — seriously what’s not to like.

Got two left sides of a shoe… How inconvenient. Workers were a little quick to get you out. They seemed pretty unenthusiastic; maybe they were just tired. They do have a nice inventory, however, it’s just not neatly displayed and set up. Looks very messy.
Honestly, everyone here seems to be in a rush to sell you a product regardless of what you really want. I was frustrated going back because they just seem to genuinely not care. Only pro I can see here is that they had the shoes I wanted when I couldn’t find it anywhere else.

You really have to provide really crappy service and or product for me to post a 1 star review. Especially when I’ve already made one visit to a particular establishment leaving relatively satisfied, only to come back swearing to never return. But when you have management or employees who are there to push the customer into purchasing something they don’t want, that really pisses me off. Nothing bothers me more than a store that acts more concerned with getting a sale than the needs of the customers they are serving.
As mentioned, my first visit was decent. Needed a pair of new Vans, saw that this store was close to not only my home but work as well, and stopped in on my lunch break. Walked in, found a pair I liked, tried them on and was happy. For 30 bucks, not that bad… especially when going to Vans, you would pay at least 15 to 20 bucks more for the same shoe. Didn’t get any assistance from any of the people working here because I really knew what I wanted and found it.
Today’s experience was the complete opposite. Simply put, those shoes I bought wore out quite fast (I had a hole in my shoe the size of a quarter). Not blaming Shoe City at all for my shoe’s condition, since I do work at a place where I’m on my feet a majority of the day. But I came back because I was pleased with the selection and prices. Being how the kids just headed back to school, the selection was picked over… bigger sizes were not available in a lot of the shoes.
This is where the problem started.
I asked the gentleman (rather tall with glasses) if they had any bigger sizes in the back. He walks over to me and asks what shoe to do I want and what size.
«These ones in a size 12», I said pointing to a particular style.
He looks behind the front row and says they don’t have any. Then he asks me about another shoe and if I like that one. I politely said «not really» and yet he continues to go through the back and pulls out a size 12, hands it to me and says «Here you go»…then walks away.
Truth is that I didn’t like the shoe he gave me because of the look and the cost (shoe I wanted was $ 29.95 and the shoe he gave me was $ 45.00). I ended up finding a pair I wanted for $ 29.95 and walk over to the checkout line. The same man says «next customer», I approach the counter and hand over my shoes, and all of a sudden he walks away. WTF???
It’s service like this that I will not support. The attitude of the management here is not about selling shoes people want, it’s simply about moving product. Payless Shoes provide a better service than this place… at least they take the time to find a shoe, size your feet if need be and make sure you’re happy with what you’re buying. There’s no connection between the customer and customer service besides «What size?» and «Will that be debit or credit?». Sorry I’m going somewhere else.

Stopped by this store today to purchase a pair of converses for my daughter. I usually buy our chucks at the Converse Warehouse at the Block in Orange but this location is close to home so I figured, why not. My 3 year old instantly fell in love with a pair of hot pink high tops that were displayed on the shelf. So I find her size, open up the shoe box to find a dried up biscuit sitting on top of the shoes. Yes… a biscuit. I didn’t even care to look at anything else in the store, I walked out.

Came here to get shoes for the kids before school started this semester. With 20 minutes before they closed I rushed in to find something quick. It’s a good place to find something on sale quick of moderate quality. But 10 minutes before they closed the Main guy started eyeballing me and frequently asking me if I found what I was looking for, not if I needed help looking. Dang, don’t you want my business. I am shopping with two kids here and I still have 10 minutes, chill out! I got what I needed but the rush, rush atmosphere was a little much. I won’t be back.

I needed a decent pair of shoes for the gym FAST. This ideally situated spot off of the 405 was a pretty damn quick fix. Just what the doctor ordered.
The store is by no means «high end». In fact, it’s downright dirty.
But hey, it did the job, and I was very happy with my purchase.
Competent, helpful, and cheerful cashier. It’s not her fault that this particular Shoe City is in dire need of a makeover– ;)