Towne Center Car Wash

Excellent job in making my car look and smell like a brand new car! I purchased the super clean car wash for $ 120 which included a carnuba wax and clay bar treatment. It took about 40 minutes as promised by Juan, the employee who greets you from the beginning and lets you know what they offer. He also said the carnuba is a wax that you probably want to do at least twice a year on your car. I was very happy to see it shiny and looking like new as it was parked in front of the door waiting for me to enter the driver’s seat. Juan even had me feel my car door to my surprise was very smooth and had no indication of scratches or bird poop from before. One star off for the waiting area looking more like a hodgepodge of things not well organized or decorated, could use more style, and maybe more massage chairs while you wait. I am a fan of this car wash being located in the Long Beach Town Center and conveniently next to In N Out Burger where I easily had lunch as I waited for my car. Thanks Juan and his staff for making me a proud owner of such a super clean car inside and out!

Went in to get my truck washed 5 days ago, they did a good job overall, but when I got home, I noticed a large 16″ horizontal scratch on my 3 month old truck (which didn’t have a single scratch until that day).
I have been trying to connect with a manager for 5 days now; every day I’m told a different reason why they aren’t available, and I am still waiting even though the cashiers have told me that the manager knows about the situation.
I hope you have a good experience here, but if you don’t and need to talk to a manager, good luck, theyre never available.
If you owned this business, wouldnt you at least call the person with a giant scratch on their vehicle? I don’t understand what the thinking is… that I’ll just go away? If youre reading this mr. manager, please know I’m not going away, no matter how many calls you avoid ;)
***UPDATE*** 30 minutes after posting this review the manager called me on his cell, and said he will try to take care of it… so we’ll see how it goes… upgraded to 2 stars…

Awful!!! Do not come here! First of all they charge you for everything separate like dusting or washing your windows. It really costs more than any other car wash I have been to. My boyfriend and I are getting both of our cars washed right now. They ran his truck through with his passenger window open part way, and they are the ones that opened it! Guess they couldn’t figure out how to drive it and hit the window button. Then his truck comes through the end of the wash and stops. My car is right behind and they continue to run my car right into the back of his truck! Ugh! Stupid!

Terrible car wash do not get anything extra! I asked for a wax detail they finished my car in the same amount of time they would do a regular car wash. And of course dude bird poop, honeybee poop still all over my car! And do not get a car wash package from them! I bought one and they raised the price without informing me and took it out of my account I close the account and they still charge me two extra months these guys are crooks the owner is a cantankerous, rude, and obnoxious non-​businessman and I don’t know how he came into business! I came to him and had a complaint and he told me in his broken English «I don’t run the place I just own it talk to the girl over there». Wow!

Horrible service, from the bottom to the shift manager and the owner. they just want to make some extra bucks from you but without putting the efforts the car was not well clean just overall a very bad experience. My advice is to avoid at all costs

Idk why I keep coming here! As I sit here watching my car dry in the sun covered in soap disappointed in myself for giving these jerks my money. So today they are pulling the cars around the back to clean them under the shade. Perfect it’s hot I understand I wouldn’t want to vacuum cars in this heat either. But they decide to run all the cars through the wash and park them in the sun still wet mine of course covered in soap. As I approach them asking about the soap and water spots I am told «it’s not soap it’s wax»
Yes I’m a female yes I’m currently pregnant but that doesn’t mean I’m an idiot. I would wash it myself if it wasn’t for the fact that I am 7 months pregnant. Both the gentleman were extremely rude to me yelling how its first come first serve. No shit. But dry my car completely before letting it sit in the sun! That’s why I paid the extra money for a better wash. So it would look nice not have water spots.
I don’t think it’s an unreasonable request. But I’ll make sure to keep the tip I intended to give these rude men and buy myself the ice cream I’ve been craving all day

Today I read the reviews on Unilocal and took a ⁵⁰⁄₅₀ chance. I got the deluxe detail. Boy was I stoopid. When I got in the car I took a napkin and started to wipe down the interior. It was gross. I got out and looked around for someone to help me but they were busy and I was old news. They were already on to the next sucker. I didn’t go in and ask for a refund. Lesson learned. When I got home I finished what they attempted to do «detail» my car. They applied so much shiny goop it made it easier for the dirt to slide off.

This is the slowest most expensive wash ever. I will never come back here. Had to point out missed spots. Got attitude from staff. Never xome here. Tou have been warned. Also had a 3 hour wait. This is some BULL

Stay away !!!
This place is horrible we were talked into a outside detail of our truck that included clay baring and wax. Told it would take 1 hour 45 min at the 2 hour mark checked on my truck only the tires had been armorialed. When I inquired about why no one was working on my truck I was told that they are very behind and it would be another hour. Why tell a customer who already told you they have appointments to keep that your time frame was less then 2 hours if it was not ?
While sitting and waiting I watched cars coming off the assembly line with no driver to stop them from rolling once they had been through the was. Luckily someone saw a mustang just as it was headed for the tree and jumped in front of it to stop it. Never again will I bring any of my cars here. I stopped coming here years ago now I remember why…

I was extremely disappointed with my car wash. The wash and whole experience was bad! I wish I would have Unilocaled this place before hand, but since I was at the Towne Center it was convenient.
First I didn’t like how after my wash, they took my car to the back side of the building to clean the interior where I couldn’t see what was going on.
Second, the $ 20 wash didn’t include air freshener but instead they give you a disposable one to put in your car and they all smelled horrible. One like cheap cologne.
Third, the inside looks like they haven’t cleaned it in a week, from the stained floors to the unserviced bathroom… I mean you clean cars for a business, set some precedent and have a clean waiting room!
Fourth, the mats in my back seat weren’t vacuumed. There were multiple stains that weren’t even touched. Tire dressing had a white residue. And there was a small piece of bird crap still on the hood!
This place is in serious need of a good inspector and manager.

Absolutely WORSE car wash ever. From the minute you pull up they try to get you to purchase the most expensive wash. After getting my car washed here, my back door does not open anymore from the outside. The general manager blamed it on my car being a 2010 model. He basically called me a liar. They’re work is bad and their customer service skills are worse. Shame on you MANUEL and IRVING for your lack of consideration to your customer’s needs. This car wash gives the Long Beach Town Center a bad reputation. If the owner reads this, please clean house! These guys are ridiculous.

Every time I go to leave there I have to go back in line because they didn’t vacuum the car good. Third time’s the charm will not return

Took my SUV to get detailed, I paid $ 120 dollars to get a really good detail, I even told the guy that took the order to vacuum underneath my weather tech floor mat. He said sure no problem. Came back to pick up the car and the as soon as I open the back door, you can see that he did not lift the floor mats. I told him you didn’t vacuum the back and then even the third seat he didn’t do that too. I was really disappointed. I will not come back there. It’s not worth the money I paid for.

Don’t know why there are so many bad reviews here, but every time I bring my truck they do an excellent job. Way better than Cherry Hill or Circle Wash. This is my go to car wash even though it’s a but further for me. Have been 4 times and they did a great job each time.

Wow. Wow wow wow! I paid for the top package, which included shampooing the carpets, detailing interior and exterior, and clay bar to the exterior. They told me it would take a while, so I left and came back.
When I returned, I was shocked. I have two dogs, who ride in my car a lot, and I had given up on ever getting all of their fur out of my fabric upholstery. I have had my car cleaned professionally before, and while they did a good job, there was always some fur to be found. Not this time at the Towne Center Car Wash; my car was IMMACULATE! Not only the upholstery but all the plastics, mats, floors, and door panels. The exterior, too, was perfectly clean.
I am not kidding when I say that it looked better than when I drove it off the lot. Even my friend who owned an auto detailing shop was really impressed.
Thanks, TCCW, it was worth every penny! I will definitely be back.

I was recommended by many to come here. Since this was my first CarWash for my new car, I figured why not. I paid $ 29.99(original: $ 39.99) for wash, vacuum, and super wax.
When the car came out, my license plate was bent. First, I notified the receptionist & manager. They apologized and vouchered me a free carwash. The workers were able to fix it and they all apologized. Personally, I didn’t want to cause any problems. I understand it was an accident, but I had high expectations.
When the car was finished, the manager himself came to hand me the keys. I noticed there were some spots and the manager cleaned them himself. I noticed more spots, but I just wanted to leave.
Lastly, when I got home, my backseats were not vacuumed. It was my fault for not checking, but thinking that they were a huge CarWash establishment, they could’ve at least done that.
I will give them a thumbs up for customer service, but, personally, I wouldn’t come here again.

Today, you have entered a realm like no other. When entering into the car wash, you have hopes and dreams of your car once looking shiny and new. But today is like all the other bad reviews, you have officially entered The Twilight Zone…
A very unfriendly staff that apparently hate their jobs. I’m shocked that there are only 5 cars being serviced, and I have been sitting here for about 20 minutes now. Why is she just sitting there do you ask? Didn’t my $ 17.99 say full service? I’m feeling confused. Lost. Where am I? Why did I come here? I wish I could take a picture of all the workers just standing around. A zombie car wash perhaps? I’m heading into my 30^th minute now, just waiting… Maybe I should just finish the job for them?! However, here I am sitting, forever!!!
Moral of the story ladies and gentlemen, avoid your own bad review and keep driving.

Horrible. I got the $ 40 package and was told there was a $ 10 off special, so for a $ 30 car wash I am expecting a lot. To start off, i watched these people clean my car. After they wiped down my car when it came from the express wash, the windows were not cleaned again (other car washes usually clean it again with other liquids). The male also told me they would clean inside my car. Uhm nope. They only vacuumed my car, I still see the debris and dust. I would never come back nor do I recomment this place. It took seriously 10 mins for my car wash, I dont think thats what I paid $ 30 for. The car wash in Lakewood at the corner of South St will do a much better job for a cheaper price. I might as well have only paid for the express wash. Ridiculous. The ratings are true, go somewhere that will do as they say! This place does a whack job!

I’ve come here a few times and for the most part, they do a decent job. But when they screw up, they really screw up. Based on other reviews, I’m clearly not the only one that feels this way.
I took my car 9 days ago for a wash. Later that day, I noticed scratches on my console monitor. They were in a back and forth motion and thin lines. I know it wasn’t there before so I went back.
The supervisor that met with me was nice enough at first. He came out, got a coworker and for some reason they tried to wax the scratches off. Seeing as that didn’t work another coworker was brought out. He checked it out from the passenger’s side concluding it’s inside the screen. Nope. Wrong. They’re scratches and the monitor can’t be scratched from the inside where it’s inaccessible.
Since there’s apparently nothing that can be done, I’m asked to write up an incident report to send to corporate. I do that and I’m now dealing with the ladies at the counter as the supervisor has gone back to doing what he’s doing without so much as an attempt at concluding our conversation. I ask the ladies, who ask him, how long until I receive a response. I’m told 2 – 3 days. It’s now 6 business days and 9 working days since the incident with no call.
So buyer beware: you can go somewhere else and consistently get a decent job with no permanent damage to your car or you can go here.
P. S. This is not s California BBB accredited business, although it seems you can still file a complaint.

My husband and I have been coming to this car wash for years. Mainly because it’s in the Towne Center and we’re usually there doing other shopping of sorts so while we get that done it’s very convenient to leave the car behind while it gets washed.
The staff for the most part is nice, there is the occasional jerk, who I have no second thoughts about reporting to the manager and if I don’t get much there then I go straight to the top, but that’s only happened once or twice.
As for the washing service they tend to have specials on a weekly basis. We’ve come to know some of the guys there and have «negotiated» the services we wanted for a reasonable price that isn’t exactly on the menu of services.
The wash it’s self is not a spectacular class A or 5 star rating… you get my drift. They do a good enough job. I do recommend doing a walk through and interior inspection before leaving; that way if they missed anything they can get those last few spots or crumbs.
Really, there isn’t much to brag about. It’s an ordinary car wash. It works for us.