Valvoline Instant Oil Change

STAY FAR AWAY FROM THIS COMPANY! We had the same experience as amy. Went to get my oil changed and they stripped my oil plug. The worst part is their company policy is to NOT FIX THEIR MISTAKES!!! The regional manager said they refuse to because they dont feel its their problem. Now we have to pay for a new oil pan and waste time in small claims court. Whatever time you’re saving with their drive in service is pointless when they make you waste hundreds of dollars, hours/​days trying to fix their mistakes. This company is ruthless.

The only reason why I’m giving this place one star is the fact that the person that was helping me was very polite.
However, I’m rating this place no higher than that because of the simple fact that it does not take 15 mins as they claimed. Waited nearly 30 mins to have my car even «inspected» then approx. another 45 to figure out they couldn’t open up a piece. Turns out they didn’t have that tool to open the oil valve or whatever. What kind of company runs an oil change business WITHOUT tools? The representative indicated no one could open up that piece but if I come back later that night he’d bring the tool from home. If I had the kind of time to wait around, I would’ve went to another company but I’m from out of town. I trusted the fact that they advertised «15 mins» but that’s not true. At Least compensate something for the customers that wait beyond the advertised fifteen minutes. All I got was a phone call that evening stating that I would receive a check in the mail for the amount the Groupon cost, in 7 – 10 days.
Overall, I would not recommend this place as they are slow and unprepared for the business they’re in.

After taking my car for an oil change, my car leaked oil on my driveway. Took my car to my normal mechanic who advised me that the plug was stripped and had the technician known what he was doing would of noticed this as he began to do the oil change. The technician should of never screwed the plug all the way off without advising me 1^st this was a possibility of happening. Needless to say, it cost me about $ 50 to have the plug replaced on top of the cost for an oil change, all to have to have another oil change at the mechanic.

These guys are professional, quick and honest! Came in randomly after reading the Unilocal reviews and everything was awesome!!! I will be a returning every 3000!!! Thank you to crew and staff for the awesome customer service and honesty !!!

In need of a oil change and this was nearby, came in today for a quick oil change and got great service and friendly advice from this worker name Santiago, he worked on my car fast and efficient and I’m most satisfied with the service I got and can’t wait for my next oil change. I would recommend this place to anyone who just wants a quick oil change without getting your hands dirty ¹⁰⁄₁₀

I love this place! Jeremy, Ivan, Matt, and Brandon were efficient, professional, and pleasant. There was no trying to sell me a service I didn’t need. I started coming here after Jiffy Lube sold me a type of oil that I didn’t need, charging me $ 30 more than I needed to pay. Valvoline never tried to sell me anything more than what I needed.

This is the only place I trust getting my oil change at. I have been a loyal customer for a good three years now. All the workers here are always friendly, welcoming, and helpful. The customer service here is TOPNOTCH! Not only this location, but all other Valvoline locations always have the best customer service. This is an amazing company that you can trust and makes customers feel welcomed. I recommend Valvoline for all your oil change needs! I would rate 10 stars if I can.

Never have I been so happy to get my oil changed. Love that I was in and out in 15 minutes. Pleasantly surprised with the employees — smiling, happy, friendly, funny, CLEAN and helpful. This is definitely my new go-​to place for my oil changes. Thank you Jeremy for your assistance not only when I called but also when I arrived.

This was a good and solid place to get your quick lube oil change. You’re offered all the options without the hard sell tactics. You get straight answers when you ask a question. Come in, get the oil changed, pay, and go.

Great service! The guys were positive and courteous to my car. Not to expensive and they offer a deal for some money off! I’m one happy customer

I’ve always been with this company for years. I was here Monday and it was first time on this location since their the one who closest to we’re I live now Andrew and he’s team are amazing .very good service and very helpful! Thank you!

I tried this place out for the first time and would go back again in the future. The customer service is good, they do check and go over things you may want done other than only a oil change.

Always quick and easy a little pricy but I’m not getting dirty so it’s all worth it keep up the great work fellas

Jimmy,
Thanks for all your help today!!! We appreciate it so much. Last minute oil check.

This is my first time visiting a Valvoline and I’m not going anywhere else ever again! You pull up and someone greets you immediately, if you haven’t been there before, they walk you through the process as they go. They check your headlights, turn signals, brake lights in addition to everything under the hood! They offered me three types of oil and weren’t pushy about any of them. They also replaced my engine filter which was a hot mess. They were so efficient and the customer service was like nothing I’ve ever experienced. I’m telling all my friends and family about this place haha. Shout out to Andrew and Enrique!

Probably best customer service of any oil change place I’ve been to. They work efficiently to get you in and out of there within 20 minutes. They do a quick inspection of your car in case you might need other basic maintenances done on your car.
I was tempted to give this 4 stars just cause they charge so much just for an oil change ($ 60 for my 09 Camry). But it was really my fault and didn’t realize they would only offer Valvoline products to be use on your vehicle which drive up the cost.
Overall, it was great that it was convenient and they were very helpful, but if I probably won’t be back, considering I can get an oil change for cheaper elsewhere.

Excellent staff. They are very friendly and professional. They let you know what’s wrong with your car and anything else you may need.

Very nice and thorough. Craig is very knowledgeable and professional. He explained everything. I loved how well he partnered with Carlos.
I would definitely come here again

I can’t ask for anything more from an oil change station. From the moment I pulled in the staff was friendly, helpful, professional and FAST!
An oil change isn’t something I really expect to drive away from with any sort of impression be it positive or negative. However, these folks deserve a bit of praise. I pulled in with a new GMC, a Groupon and limited time. Lessons learned from previous oil changes, when the sign claims «20 minute oil change» usually ends up being closer to 45 minutes at best. I brought my laptop thinking I’d be able to time to slay a few emails while I they took their sweet time. After exchanging pleasantries, the bees started buzzing and barking messages between the bay and the rest of the hive. The next thing I knew I was getting my sticker and receipt. Didn’t have time to open the laptop or even look at the clock.
If you need a quick, easy, oil change from friendly staff, this place should be on the top of your list. Don’t forget to grab the Groupon before you go!

Came in and out for a quick check on the car, the team here really was pleasant and made me feel like I was getting top notch service !
Highly recommend coming to the Town Center for your oil change.