Best Buy

I had several issues with this location in the past. I came in for an in store pick up and they have told me that the item was actually not in stock. After asking several other employees to check they magically found the item. I didn’t appreciate the lack of urgency and effort. However, this review is for my latest experience there. I purchased an Apple Watch and it was defective. I went to customer service and was helped by Matt. He went above and beyond to help me. He exchanged the watch for me no questions asked and honored the original discount. Four days later the watch had issues with the heart rate sensor. I went back and thankfully Matt was there again. He remembered me and helped me once again with no issues. I can honestly say that he is the most attentive and kind employee at this location. While he was helping me he was even able to assist another customer without being rude to either one of us. That is what customer service is all about. He’s the best! I hope he is recognized for his work.

I’ve had multiple problems after pre-​ordering large appliances from this Best Buy. I ordered from Pacific Sales before I moved and my sales person was Jose. I’ve spent hours on the phone and potentially gained more than one grey hair due to the issues with delivery and correct order forms. But I give them 5 stars because it’s incredible what good customer service can do. If a company takes responsibility for their mistake and does their best to fix it as quickly as they can I can’t fault them for what happened. And they certainly have done their best to render what happened. Juan and his manager Ken at this location have been very helpful including answering questions outside of store hours. I will definitely recommend them.

Don’t go to this store unless you like to be ignored. Their workers spend more time talking to each other than helping customers.
Tons of crap in stock. Everything else is out of stock.

They have merchandise. That’s where any benefit ends. 1-​hour to exchange a speaker. «Go talk to this person’» «Go talk to that person.» Wildly inefficient and you can see the regret on the faces of everyone who shopped here as they wait on long lines. Customer Service needs to be retrained and a manager should take control of the situation. I’ll go automated/​online to
for now on. Best Buy is a great example of why brick and mortar is dead.

Absolutely horrible customer service. Had to come into the store more than 4 times to repair a hard drive and transfer data to a new one. I explicitly told them I needed my hard drive formatted to work with a Mac, and after waiting 5 days, they still formatted incorrectly, for a PC. I brought it back and it took them 5 more days to tell me that my hard drive was completely dead. If they had done the job right the first time, I would have had all my data recovered. Every time I came in the store, I had to wait for an unacceptable amount of time. Manager took 2 or 3 attempts to call over, the geek squad member would disappear from behind the desk for 10 minutes at a time and wouldn’t explain where he was going or what he was doing. I ended up getting a full refund after not having any services that I initially paid for completed. Save your time and money and go somewhere else.

Place is a nightmare, salespeople rude, and impossible to get help. Every time I go there I hope it’s better than the time before. Not so. Place is a mess.
Just read the other poor reviews, they’re all on the mark.
Never shopping there again.

I come here to be let down. I purchased a macbook a couple years ago and order the protection plans. When i get repairs geek squad is llackadaisical and often disengaged. I really wish I didnt buy this laptop at this place. If you want to buy video games, tvs and other electronics go for it, avoid geek squad.

This location is by far the worst. I wasn’t too happy with some of the people who were working the floor. The person who was helping us decided they needed to make us wait an extra fifteen minutes so they can joke with a customer. This is not a way to help your customer Sir. The people in the Geek Squad area do know what they are doing home come mostly rest of the store doesn’t?
If you need to go to a BB try the one in Rego Park. I seriously can’t believe how disappointing this location was.

Adam in the Geek Squad car install is fantastic. Called me a few days before the appointment to confirm, had everything pulled aside for the install when I arrived and installed everything perfectly and quickly. Additionally had great customer service experience with the staff members I encountered inside when purchasing our car radio. They could use a few more staff members on the floor but being spread thin employee wise is not the fault of those that work there. I will definitely be back and someone give Adam a raise!

I work weekends and had a few errands to run after work trying to get my brand new apartment together. I decided to buy a new tv. I first went to the best buy in elmhurst only to find out they didn’t have the television I had in stock. I went online and saw that this best buy had my tv in stock. Since I was running close to their closing time (10pm) I called and asked if I made it there by 10 would I still be able to purchase the tv and they said yes. I got there at exactly 10pm and they denied me access. I know it’s late and people want to go home, but come on. That’s not good business.

Wow this store has gone downhill! We walked in with a name and model of TV we wanted and nobody wanted to help us because it wasn’t a «big ticket» model. We waited 30 minutes and left.
We are. Ordering on the web site and suggest you do the same. Pathetic store.

Need good management.
I was trying to buy a GPS and got to wait for more than 30 minutes.
I always buy from best buy. But now I feel like should move my race to PC Richard

I love this best buy, the selection is great and the staff is helpful, I even like the location. I don’t know why there’s so much negative reviews, maybe I just had more positive experiences.

Great selection but like most people I agree the salespeople need to be less pushy about the best buy cc. I guess they get a commission or are asked by management to push it. Anyways it’s the biggest electronics store in the area, though not necessarily the best prices. Shop around before you buy.

I only come here because its close to my house. I feel they don’t have as much selection as other places but things are usually organized. I do like that they have a free parking lot and its hit or miss with their employees.

Some of the people that work here need a customer service class training. Came here the other day to purchase an iPad Air since it was on sale. One of the sales staff approached me and my husband to ask if we needed help. We began asking him about the iPad Air that was on sale for the day (which by the way he was clueless about) and asked us to pull it up and show it to him (really???).
Anyways, while my husband is doing the work for him he begins his sales pitch to try to get us to open a Best Buy card. My husband politely says no to him twice. Finally he says ok and randomly just walks away. Mind you we are on our phones still trying to find the iPad Air sale flyer from Best Buy (that he should know about and help us with instead of vice versa). Wow! This guy just walked out of a sales opportunity with a client in the middle of a conversation?
No wonder these guys have a horrible rating out here. The next guy that actually helped us with the transaction and process apologized for his colleagues behavior (yet, did not get a supervisor for me when requested stating that he will inform his supervisor… ya ok).
Bottom Line: When a business does not value it’s customers, there is no reason for the customer to return and support that business.

The good thing about this Best Buy is the free big parking lot across the street, you just gotta get there early cause it fill quick.
The staff helpful and all products on sale were in stock.
Do your research beforehand so you can go straight to the item and pick it up with no hassle and no wasted time.

Wow. This Best Buy Is like a dumb lord of the flies. It’s completely run by children and no one has any clue what’s going on or wants to help you. It took 20 minutes and 5 conversations with 5 separate employees to find out the car alarm I had made an appointment to have installed could not be installed without a 1000.00 part that happened to be extra. But why would anyone mention that when I scheduled my appointment? The other reviews are spot on. Save your sanity, shop online.
When Amazon crushes these places it should be completely clear why. Useless establishment, and useless employees.

The service in this location is just completely polarizing. You have «decent» efficiency at certain times and just pure incompetence at other (most) times.
Ordered an air conditioner through the company recently and took advantage of a 20% online promo. Pick up area in the back of the store is consistently slow given that 1 person at most works the department at a time. Luckily this most recent visit was hassle free and didn’t result in employees passing off the responsibility to each other to grab the ordered item. Can’t say we had the same experience regarding wait time when the wifey ordered an iPad months ago.
Having fun at work is great, but professionalism goes a long way. You should listen to employees here talk to each other unfiltered in front of customers.
At least you don’t have to worry about street parking so much since there’s a private lot adjacent to it. Yay?

Best Buy and I have a long history together. Some good and some bad; very bad. Our relationship is not always pleasant, but somehow we coexist. We find a way to find a middle where I find what I need and you provide the service.
This location has free parking and a large selection of electronic equipment. PCs, cellphones, TVs, home theaters, etc. Sales staff is hit or miss. TV section has all the models you need on, in order to compare models. Home theater components not always connected and working.
Like everybody else I shop on their website and compare price points. Once I find the best price and if it is a Best Buy item, I will pick up item at this location. Very convenient.
Best Buy has great deals with daily and weekly sales. Always a savings and I do enjoy the option of no interest purchase with 12 or 18 months to pay. Nice. Makes a large purchase more affordable. Works for me.
Bought a 60 inch LG Smart TV as a daily special for $ 800. Awesome purchase. Saved $ 500. Remember look for Daily Deals.