Hunter Douglas Blinds by Superior Interiors

*Disclaimer — this review is for a repair on some Hunter Douglas shades that were still under warranty but not done by this company directly.
I have had some electronic shades in my unit for about 5 years now (under the 7 year warranty) and a couple of shades started to act up and not work properly. I came across this company that advertised repairs on Hunter Douglas shades and gave them a shot with the good reviews. I begin working with Nick who preferred to conduct business via text, which was fine.
He had quoted me a specific price to fix the shades. When I had properly arranged for them to be picked up in my building, he never confirmed a set time. After sitting downstairs for a week with my doorman and countless follow-​ups with him, the shades were picked up (first strike). After confirming the shades were irreparable and needed to be sent to Hunter Douglas, Nick finally confirmed the shades were in and to leave a check downstairs made payable to himself. He said he would come at some point during the week to drop off the new shades and pick up his check (he quoted me close to double the initial rate, which I spoke to him about and he adjusted, second strike).
I went to go put the shades back up in my unit and 1 of them was created too large (from what I was explained, Hunter Douglas creates them off original order and not finished product — FYI to everyone) so there was nothing we could do. After reaching back out to Nick to advise on the next steps, he said I would need to lay out further money for him to send the shades to this company in California that cuts the shades down to fit. After confirming a pickup date, he never showed up and never came the following week (third strike).
For what they preached in their slogan to the reviews they had, I was very surprised with the disorganization, unreliability, and lack of professionalism that was shown by Nick. This may be a one off with this company and what they stand for, but I was highly disappointed with my experience from start until I couldn’t move forward with him anymore and took my business elsewhere.

Nick did a great job. He was prompt; efficient, and fixed the blinds perfectly. Reasonably priced, too.

I called Superior Interiors to have one of my rather large Hunter Douglas honeycomb shades repaired. Not many companies will repair a shade that you haven’t purchased from them, but Nick, the owner of Superior Interiors, was great. He answered my call immediately, was very professional and friendly, and quoted me a price for the repair that was very reasonable. Nick picked up the shade, repaired it, and returned with it THE SAME DAY! He re-​installed it and made sure everything was working properly before he left. A really great experience and someone I would recommend to everyone.