The Party Ride

Like everyone who has reviewed this company below me, I too, had a terrible experience with The Party Ride. I rented a 44 passenger for my 26^th Birthday party in March 2010 (I dont know what took me so long to put up this long overdue review!) Anyhow, the night of the bus which was scheduled to arrive at 6 for a ride from Brooklyn to Atlantic City, we had a terrible rainstorm, so I did expect them to possibly be a little late, but an hour and a half was totally unacceptable! Furthermore, they sent me a bus that sits only 35, but I had 42 people so we were squished like sardines and because of the rain, they could not make a scheduled pick up in Jersey.
The bus was not in the best condition, not what was advertised, the the driver and the other employee had an attitude and did not even want to take us to Atlantic City. They had no explanation about the extremme tardiness and simply told me the other bus brokedown.
The week prior to my trip they informed me they would take 10% off the total amount (2900) if we made a full payment, I thought it was a good deal, but in hindsight, it was a way for them to shaft me and leave me stuck with there crappy compan because I paid the full 2500 or whatever, in full prior to the bus arriving. After the debacle, I wrote them demanding a refund and had every intention of taking to small claims, I patiently awaited a response fromNatasha, who told me I needed to speak with Stacey (Operations Manager) and I ultimately just let it go.
Anyhow, stay away from this awful, poorly managed company who stiff their customers!

I only give 1 star because we must. My sister in law had booked and paid in full for a party bus to pick us up from the Bronx to take us to dinner and drinks in Manhattan and bring us back after. The bus was due to arrive at 5. Not only did the bus never show up, a gew of us kept trying to call the company all to no avail. It was a answering machine that kept picking up and after a while we couldn’t even leave any messages. We ended up having to rent a van to take us downtown to avoid losing the reservation (there was a payment made for the reservations for a group of 15). They never git back to her. She had to have the payment reversed by the bank and now the bank will begoing after them. Please, save yourself the headache and don’t bother with this scam of a company!

Just cancelled a trip 4 hours before the trip. Terrible customer service and all around horrible experience. They told me they didnt have a bus for me despite a signed contract to the contrary. In my contract they state that if the bus is inoperable due to mechanical issues, they will replace it. The customer service rep told me that it wasn’t actually a contract because only I signed it… Criminals. Don’t deal with these idiots.

I recently contracted the Party Ride for my brother’s bachelor party. The 12 hour long day started off very promising; the driver arrived thirty minutes early and seemed eager to please. I went on the bus to load some supplies and met the driver. He made me first fill out preliminary paper work-​innocent enough. Little did I know this was the survey about the status of the bus. He stood over me the duration of the paper work completion making me feel extremely uncomfortable. To top off the whole paperwork fiasco he said, «a 20 percent tip is required before the bus takes off.» The nerve of this man! Isn’t a tip supposed to be given based on a service? Not wanting to cause a fuss I dutifully paid the fee.
When we all loaded on the bus we found a broken television, radio, AIR CONDITIONING and ipod connector. All fairly important for a bachelor party. Additionally, the water and soda they provided looked as if they hadn’t been moved or touched in months.
The bus driver and his assistant would frequently sleep in the back of the bus by our things while we weren’t on the bus. They also took food from us. The question did cross more than a few people about what the driver and his assistant were doing while «sleeping.»
Overall, very unprofessional and underwhelming. I recommend taking a horse and buggy as opposed to the Party Ride.

I have nothing to say about this disgusting excuse for a company except that THEY DIDN’T SHOW UP ON MY WEDDING DAY.
There were no attempts to find us another means of transportation on the day, and now I am dealing with the company «trying» to get my money back — there are no attempts to even codify the situation. Everyone there is a «manager» with an attitude who tells you they need to speak with someone else, or you need to write an email.
If I could give The Party Ride a ZERO — I would. They are the worst — unless you’d like to roll the dice on them not showing up, save your time & your money.

The administration wrote that since I’m from California, I didn’t use their services. Well, I’m actually originally from the NYC/​Connecticut area and used them for a wedding in the summer of 2009. My wedding was practically ruined by their being hours late to the event. They also had no A/​C in their vehicle in late June (I was in a WEDDING DRESS, can you imagine??) and their TVs were all broken. When we tried to get a refund, we were stonewalled. HORRIBLE COMPANY!!! Don’t use unless you want your event RUINED and no one to help you when you call. CHECK OUT ALL THE FILTERED REVIEWS!!! SO MANY BAD ONES!

This was by far the worst experience with any kind of business I have ever used. Not only was the service terrible, but their customer service after the fact is even worse. We are currently disputing all of the charges for our recent party bus experience. If I could give it no stars, I would!
The event was a bachelorette party wine tour, planned months in advance, in Atlantic City, NJ. That Saturday, at 10:25 AM, five minutes before our scheduled departure from the Tropicana, the bus driver, Calvin, from The Party Ride called to state he was just leaving the checkpoint by the tunnel. While we were all understanding that this was out of his control, he was well aware that he would be late much sooner than five minutes before our scheduled time.
After a heated call with Stephen in dispatch, we were told we would be reimbursed the $ 400 deposit for this inconvenience, a small consolation when the driver was over TWO HOURS LATE for our event — we were never reimbursed. His tardiness resulted in us changing all of our reservations at the various wineries, as well as our dinner plans — the restaurant was nearly unable to accommodate our time change, as we were such a large group, and the entire day was rushed to fit in the planned activities. If he had called when he first hit the check point, stating he would most likely be late, I know that we would have been able to get everything in place much earlier in the day and enjoy the party at a more relaxed pace.
If the issues had stopped there, we would have been fine getting through the rest of the day. However, upon entering the bus, it became apparent that the air conditioner was only blowing hot air. When we told Calvin this, he acted surprised and said that it just needed to «reset», then stopped and restarted it several times for effect. We were stuck in a sweltering bus with no air conditioning in nearly 100 degree weather, and thanks to the broken blinds, we were unable to close them to keep out the sun. To add to the uncomfortable situation, the bathroom tank was not emptied prior to our pickup, so the heat only enhanced the unpleasant bathroom odor for the duration of the ride. As we had two older ladies along with us, this made for an even more uncomfortable ride for them, between the heat, smell, and rushing around. The bathroom was also out of toilet paper when we arrived, so it became clear that Calvin hadn’t even checked anything in the back of the bus before picking us up.
Although we were promised ice in our bus, there was none provided for us, so Calvin ended up getting some when we were in the first winery. The first hour of our trip, we had no ice for our drinks, adding insult to injury for the heat situation. When I stepped to the front of the bus to ask him about the many issues, he was holding his GPS in his hand while driving, looking down at it, rather than at the road with both hands on the wheel. This should have been in its holster on the dashboard, for our safety, and when I asked him not to hold it in his hand, he gave me attitude and ignored me.
If the issues on this trip had happened separately, I would have been fine giving this company another shot. However, as an event planner who is constantly using transportation companies, I know that this level of service is unacceptable. Stacey and Stephen at The Party Ride’s corporate office have given us the run-​around for two months now, pretending to try to get us our money back, in between ignoring phone calls and giving us attitude on the phone. Rather than address the situation and remedy it, they have ensured no one on that bus will ever use them for any function again, or allow any of their friends to make that mistake.
Don’t make the same mistake we did and use these criminals for your special event — they should be shut down!

TERRIBLE EXPERIENCE!
My friend hired The Party Ride to celebrate her birthday. The company told us that the final price quote (55 $ per person) reflected all taxes as well as 20% tip for the driver. However, when we all got on the bus the driver said that this tip was meant to be paid in cash and was not included in the final price. In addition to this he was very rude and argumentative to our entire party. We made a few stops to a bars around our area, and some people wanted to stay on the bus. The driver fought with us and yelled at these people saying that we all had to get out. He never explained what the reasoning was for this. All in all this was just an annoyance rather than a huge problem. The real headache came when we tried to confront this problem the next day with the company to get our money back. We tried to contact the company on several occasions but never received a call back. The woman in charge was always out and even when she promised to have a phone conference she just completely missed it. We never even received a call to postpone or reschedule. We are currently taking this case to the better business bureau. Also affter doing some research we found that this place has received 35 complaints against it!
NEVER EVER EVER USE THIS COMPANY! THEY WILL RIP YOU OFF AND ARE INCREDIBLY UNPROFESSIONAL!

Here is the rundown of how things went… The bus was contracted to arrive at my address at 8am, and depart to two additional addresses for pickups of guests that I was planning to entertain. At 8am (when I did not see a bus outside) I called the company and was told that there was a mechanical issue with the bus (I later found out from the second driver that this was a lie, and that the first driver was actually a no-​show). I was then told that they were trying to get me another bus… please note that if I had not called them, no one was going to call me… I’m not happy about that. Truth be told, I only found out about the bus because I called the company. At 9:45, a 20 passenger bus arrived at my address, however I was planning to have 22 passengers on the bus, so were overloaded on the second bus. Needless to say I was incredibly embarrassed by the events that took place, and was made to look cheap and incompetent in front of executives that I do not get a lot of face-​time with. It should be noted that this was a corporate business outing, NOT a bunch of poker buddies going to a game or a bachelor party. When we arrived at the stadium, there was no drop-​off/​pick-​up point, so we literally had to jump out of the van on the side of the road and walk across a highway to get to the stadium. There are no words to describe how horribly embarrassing and frustrating it was to deal with this seemingly endless tragedy of errors. By the time the game ended shortly after 4pm, and we made it back over to where the second vehicle was parked, it was far too late to rectify with my guests who were now exhausted and frustrated. My initial goal of creating a fun and laid back atmosphere was overshadowed by one inconvenience after another. I do not feel that the company handled this situation well at all, and am extremely upset and disturbed by the outcome.

do not even consider using this business!!!

STAY AWAY FROM THIS BUSINESS! We hired 3 «party buses» for our daughter’s wedding in late June 2009, at a cost of $ 5300. ThePartyRide was not a party, it was a disaster! In 2 of the 3 buses the AC didn’t work, and in the 3^rd bus, it sprayed our guests (in their formal clothes) with water for the entire 4 hr round trip. In 2 of the 3 buses, the much-​advertised «media» DID NOT WORK. So, we paid $ 5300 for basic transportation in sweltering heat — no AC, no movies on the non-​functional flat screen, no iPOD hook ups etc. To make matters worse, one of the drivers went to the WRONG PICK UP LOCATION. He was supposed to be at a train station, not exactly subtle, and ended up waiting at the Rec Center… no train tracks there last time I looked. ThePartyRide (A-​1 Quality Limousine) made no amends at all, nothing, kept the entire payment despite complaints from me and an inquiry by my credit card company. STAY AWAY FROM ThePartyRide. They do not deliver what their pretty, well-​done website advertises.
addendum: Go to
and check out what ThePartyRide did to one poor girl’s 21^st birthday. It’s entitled «they lie, cheat, steal and extort money»