Drain Solvers The Pros

Strongly recommend you do not use this company for your plumbing needs.
My last review was removed because I told the truth. Hmmm.
So here, I will just say they did not do a good job. Or any job for that matter.
And it was expensive.
Be warned.

Stop! Stop! Please DO NOT USE THIS COMPANY, please take a minutes and check out all of their reviews and DO NOT BE A VICTIM LIKE ME. They get an «F» rating with Better Business Bureau, call 303−758−2100 or log on their website and read all of the complaints.
Take your times and get two or three quotes from other companies, I am sure by then you will NOT want to deal with this company because their crews are incompetent and they would blame the problems on you for tempering or messing with the parts. As a widow, I don’t know anything about pluming and why should I do that when I have three years warranty?
The total charges was $ 1,113,00.00 for them to replace a tub drain stop in one bathroom and install a new shower head, spout, cartridges, handle and plate in the second one.
I showed the bill to two other companies, they told me I was over charged for the job. I called Cheryl to ask for a list of charges, she refused to provide me one.
BEWARE OF THEIR PROMISES:
Bob who is he manager is very rude, arrogant, he would scream, yelling and hung up on you to scare you off and hoping that you would giving up and forget about the problems. Cheryl who is the office Manager did not keep her promise to send some one out to fix the faucet which they installed and it still has THREE YEARS WARRANTY.
STORIES:

Anthony and Kodiak came to fix and install faucets in my two bathrooms. The next day, when I released the water from my bathtub, it flooded my whole ceiling. Andrew and Kodiak came back to fix it but they said it was not part of what they did. I never had a flood until they worked on my bathroom!
Their Manager promise to fix my ceiling but then they changed their mind later.
Then came the second flood and again, they blamed on other factors.
One day, I could not shut off the water from the new faucet which they installed; they said they are on a «BIG JOB» and could not come for THREE DAYS LATER.
Kodiak came and took parts with him to get new parts and HE NEVER CAME BACK. When I called, Cheryl said we will not fix it because some one has tempering with it. As a widow, I don’t even know where to start to fix the problem alone tempering with it? This is how they treated their customer.
THINGS TO AVOID:
Do not allow them to take a look at your home so they can suggest ways to improve your systems; it is just a way for them to talk you into a more expensive package! They will use scare tactics to talk you into it especially if you are a woman or widow!
Their three years warranty means NOTHING if they DON’T COME BACK to fix the problems.
PLW

Just a backed up tub. They quoted me $ 700+ and said he checked all the plumbing and although fine yesterday now the toilet needed to be replaced and so did the perfectly functioning sink. I finally got them to just snake and clean out the tub but it was still $ 350! Should have been $ 100-​$ 150 at most. I got ripped off! Never again. Hope you find this helpful and make a few more calls (I wish I had).

Another business to avoid.

I had a great experience with Drain Solvers, they were fast to come out, and they wanted to help. Will use them again, no question about it.

They were two hours late, threw in an extra $ 90 charge, and wrote me a three sentence explination of what it looked like– without showing me, would’ve been another charge– and then told me it would be a $ 9800 fix. Plus, compromised my personal information and called me a day later to tell me my credit card information was stolen.

They came out and to snake our drain they charged us $ 888!!! You have got to be joking me. He was here for maybe an hour, hour and a half. It really didn’t seem like he did much at all. Pulled a little bit of junk out with the snake. It was a total rip off, they told us a load of stuff that was just to get us to spend more. I would never use them again or send anyone to them. He just made up arbitrary prices and ripped us off. Due to timing we unfortunately had no choice. What a joke of a company. They truly are why I hate hiring others to do stuff when I am out of town. Just get ripped off every time.

Drain solvers came in to investigate a clogged main sewer line. I was having my basement floor drain back up routinely, to the point where you could only flush the toilet every 45 minutes in the house. Just a month earlier I had hired another company to come out and clean the main sewer line, so i was afraid it was something more serious. Drain solvers came in and scoped the line, found the blockage, and then proceeded to clean it out properly. Antonio (has since left the company) told me that the previous company slacked off and didn’t use an extension when cleaning the line and left the last 10 feet filled with roots, which was causing the blockage.
I was told Antonio would be leading the pipe installation team. I was disappointed to not see him at all during the work day. They worked quickly and managed to get the entire thing installed within the day. If the story were to end here, they’d probably end up with a «4» or an «5» rating.
A few months later as I’m walking around my driveway I take a step, and fall through the surface of the dirt, up to my knees. What the hell? I poked around but it just looked like a big underground hole. I backfilled it with dirt and didn’t think much else of it. More recently I took a peek at the same area and found the entire area had eroded. I basically had a sinkhole forming underneath my driveway where they had installed the pipe. The dirt was washing away from the bottom. I call up Drain Solvers to come look at this issue and correct it.
Manny and Jacob come over 3 days later, look at the issue, and then tell me it’s not their issue. What a load of bull. They claim it’s due to water runoff and not their shoddy installation. Funny enough, this is the only location on my property that has this issue. Nothing else has changed except for them installing a pipe in this location. They refuse to take any responsibility or offer any help regarding this blunder. A sink hole under your driveway isn’t safe… seriously.
I’ve included links to the photos of the problem.

They have misleading and dishonest advertising. Their ads say $ 65 ONLY — it’s a come-​on, a bait-​and-​switch! When you call they claim they are offering $ 65 off the regular price. What weasels! I would not trust them.

Call around. Horrible customer service, mean owner, over priced. Was initially charged $ 289 for a drain clean out for tree roots. I showed him a coupon from another company for $ 99 and they reduced the price to $ 189. They did a less than average job and had the problem again within 24 hours. I called another company who showed me video evidence of the poor job Drain Solvers did. When I called them to discuss the owner yelled at me, accused me of all sorts of things, called me a liar and demanded to know who would quote me $ 79 for the job they quoted $ 289 for. What an angry person. I would suggest that you check around and find another licensed company who will do the job for much less and do the job correctly.

I had a great experience with Drain Solvers. I had an emergency and they were there in 20 min. Luke was who I worked with and he called and got a discount for all the stuff I had to do. Would definitely recommend.

Watch out for Antonio. That guy charged me $ 318 for 10 minutes of work even after he was 3 days late. I consulted other plumbers after, and it turns out, removing some hair from the drain cost less than $ 100. I reached out to their customer service and their owner twice with no response. I do not recommend these people.