Sentry Management

I sent a email to the management because i was selling my house and closing agents needed to contact home association for application for new owner. And the number they posted online was (probably still doesnt work…)not a working number. Leigh Quinn. our complex manager. Replied saying? What do you need? When i explained everything on the email. So i explained again. And she replied again… Asking me to be more specific… How hard is it to give you a working number for condo association. If you dont know just say you do not know and find someone who knows instead wasting peoples time and asking them to explain same thing twice. Wasted 2 days which caused delay in closing of the home.

Infuriating to work with! This company replaced my old HOA company and not only wasn’t I notified (my regularly scheduled payment was returned and I had to track them down) but it’s been nearly two weeks of me prying information out of unresponsive people just so I can pay them! I still haven’t managed to figure out when my bill is due though I do finally at least have an account number. I’ve sent almost an email a day and have gotten a grand total of two responses. Unprofessional beyond words.
Thanks Paul. I live in San Diego, but the home in question is in Albuquerque. I did use the website ‘contact us’ form on multiple occasions and called the Albuquerque office number listed in my profile (left message, no return call). The main issue is the lack of communication combined with the lack of useful information on your website. I log in to my account and I can see that I owe $ 60, but nowhere does it tell me when it’s due or even where to send payment. I can pay a fee to do it online through your website but even then I’m still required to give a date I want it to arrive and am still not provided with a due date. Shouldn’t that information be readily available?

This company is HORRIBLE… and holding up my purchase of a property that is about to go into foreclosure. BEWARE; any purchaser trying to buy a property that is getting a mortgage will be required to get a Fannie Mae form filled out by the property manager. Sentry is the Mgmt company for the HOA of the property I am trying to buy, and they now send those forms to another company to fill out called Condocerts. Condocerts is REFUSING TO ANSWER ALL THE QUESTIONS, and nobody at Sentry will bother or get involved, therefore my purchase is at a dead standstill!!! So, Sentry and Condocerts will now be holding up ANY future sales where there is a mortgage involved because if their failure to fill out the necessary form. The poor seller is about to lose his house in foreclosure, and these JERKS don’t give a rip. What CRAP customer service… I’m working on the community and HOA to drop them as a result.

I agree with many of the negative reviews for Sentry Management. I’m a tenant at the Windsor at Sabal Walk Condominium Association in Longwood, Fl and my experience has been rocky. Thankfully, I’m moving this weekend and can remove myself from the luancy of this community’s subpar management and upkeep. I urge the owners within this community to assess if their communities’ needs are being met. The repairs have been ongoing and slow. There’s always repair dumpsters and blocked off parking, which creates inconvenience for owners/​tenants. Management is slow to respond to inquires, if at all. Supposedly, there is onsite management, but I have never met them or knew they existed until today. Ensure that you retain all correspondence when communicating with them as they will attempt to discredit you.

This Management company the manager Sue Muller are worthless she smokes all day never gets back to you rude unprofessional they don’t keep the amenities up or updated as other conditions association

I agree with all the negative reviews. I’ve lived in my neighborhood for almost 20 years. My yard is pristine and I’m tired living among lazy inconsiderate neighbors. Sentry says they send out letters. I see no improvement. They won’t fine people because from my understanding they can be sued and the board can be sued as one or as individuals. The new property manager from sentry Robert Turner is new. Not impressed with enforcement. One of my biggest grips is that some of the people on the board who live in the community have the most disgusting yards. I’m sick of looking at them. I posted several on here of the redneck yard and the president of the boards yard.

I read all the other reviews and I agree with them 100 percent. This is got to be the one of the worst useless HOA’s. One of the units caught fire back in July 2014. As I write this review January 2015 the unit is still a burnt out shell without any repairs. I emailed Gary Moore, the manager of the condo complex that I live in, to report the front entrance lights that have been out for the last 5 months. In the email I pleaded for him to repair the lights because it is a safety hazard because it is pitch black and I almost tripped on several occasions. This is besides the fact that the pitch black, unlighted area makes it a ripe place for criminal activity. It is so dark that I cannot see and almost tripped several times, Mr. Moore’s email response to me was he could not repair the front light because the fire that burnt down the unit back in July of 2014 damaged the wiring to the front lights. To me that is an unacceptable lame response. It shows how unresponsive and irresponsible this management company is. Any reputable management company would have had these lights repaired day one. Also my wife wrote a check to the monthly HOA for $ 375, somehow an extra $ 1000 was deducted from the checking account. It took several days to sort this mess out with our bank since Mr. Moore never responded to even look into why the HOA tried to illegally add $ 1000 to a check that was clearly written for $ 375. I have many other complaints about the questionable insurance coverage that this HOA has for exterior damage. All my complaints go unheeded and further action may be necessary.

I am trying to pay a bill over the phone and have now been on hold for close to one hour!!! and their goal is 100% customer satisfaction!!!

SENTRY is the hell of all hells. Its employees are lazy, rude and incompetent. The company, as luck would have it, was hired by the builder to manage our HOA accounts. They claimed our account was one month past due, and after emailing those idiots PROOF from the bank that ALL payments had been not only sent to them, but received and CASHED, the jack — -s sent our account to an attorney for collection. THEIR bookkeeping is SCREWED UP! Carolen sent an email that stated, «Good Morning, What we received from your prior management company is incorrect, we have another department working on this issue. Once resolved they will contact you.» The next thing I know my payment is returned to the bank, and they refer me to speak with their «counsel.» Jack — –s! Do not do business with this company, unless you enjoy BS with your coffee.

The residents here have sent in one or two complaints to the State Licensing board since May of 2014. Besides the property not getting fixed, Sentry has advised our young new board to conduct all voting by email, don’t list things on agendas up for votes, make accessing docs difficult, commonly lies about what Attorney sais when Attorney denies having said something, and never responds to emails or calls. Ledgers are all messed up, violations are not being completed and FL statures are being broken. Oh, be careful, they get rid of good contractors and replace with their own which are not listed on Sunbiz. They do not keep files local, they lie, they are non-​transparent, and always blame the board even when caught. Hmmmm, need I say more?

BEWARE!!! HORRIBLE HOA!!! If you are considering buying or renting in a Sentry Management Community, I would seriously reconsider. They are by far the WORST HOA I have ever dealt with. I live in the Eagle Creek Community in the Lake Nona Area. They have been awful since I closed on my house. First thing they did was a few days before my closing they decided that they would upping the fee to change the name of the homeowner to $ 2000 from $ 1000. I should have walked away then, but regretfully, I didn’t. The house I purchased was a bank owed foreclosure at the time and the house had been empty. They attempted to charge me all the back dues that were unpaid on the house despite the fact it was written in the contract they couldn’t, I cant remember the amount, but it was ridiculous. Fortunately my realtor contacted the bank who held the lien and got it handled. Then before I even moved in I was getting threatening letter about the lawn, which was dead of course, saying if I didn’t re-​sod in a timely matter that they would do it using their own contractor and charge me accordingly. I hadn’t even owned the house a week. A few months later was the beginning of the year and our quarterly dues were apparently due because I got a bill with a late charge on it. I called to inquire how to pay the bill and the said to mail it in with the coupon booklets. I told her I never received any coupon book, and after she did a little research, she came back and said they were running late and the books had not been sent out yet. I think the book came by end of FEB. This has happened every year Ive been here so far. Late charges for not sending in the bills we never received. Granted you can call, be on hold, and eventually get them to waive it. Why cant they sends the books out on time? Because they are incompetent in my opinion. At some point after about a year, I was driving by the bus stop and witnessed the head of the HOA standing in the grass near the bus stop, literally yelling at the top of her lungs in the most disrespectful manner you could imagine, at people for where they were dropping their kids off at the bus stop. I could believe how she was treating these parents who were just trying to get their kids off to school. I did some research and found out who her immediate supervisor was at Sentry Management, and made several phone calls, all were unanswered with voicemails left. I also wrote 1 or 2 emails describing what I saw. I never heard back. So I figure they either didn’t care, or incompetent. So back to the coupon backs for my latest issue with sentry, The send you these books with you stubs you mail in for your quarterly payments. You get the book once a year, always late as previously discussed, and then you make you payments 4 times a year. You get NO email, NO letter, no sort of reminder from Sentry saying that your bill is due. They will send you out a bill for a late charge if you haven’t noticed its time to pay your bill… sometimes. The late fee is only 5 bucks or so, so its not a big deal. But thats if they actually send you the letter. My most recent letter said, you are late on your bill, pay the late fee plus a $ 50 fee for them intending to file a lien on my house. This was the first thing I heard from them about forgetting to pay the bill that we get no reminder for whatsoever. In my humble opinion, they run their billing system like this in order to collect fees. Of course I paid my dues right away. I made 2 calls to them about this letter and the fee, both unanswered with voicemails left. I never got a call back. Intentional or incompetent… you decide. Finally I sent and email after giving up on the phone calls and I actually did get a response saying they wouldnt removed the fee and if I didnt pay it they would put a lien on my house, even though my dues were paid, they wanted their fees. Anyways, sorry to make this so long but people need to be aware of what they are getting with Sentry Management. I highly recommend looking at other communities. I was warned about them by some friends of mine that already lived in the community that they were horrible. But I got great deal on my house so I preceded. My mistake…

Just an update after receiving an email from the owner of Sentry somewhat near the time of my last review here on Unilocal.I provided the location of the community I live in, hoping Sentry would fix something… they have done NOTHING!
Right now as I type this both lights on one of the 2 main entrance signs are OUT! They have been out for some time. This issue has been reported to Sentry. I stated this months ago. Hard to believe light bulbs are so difficult, but they are for this group of morons.
When you contact Sentry about problems like this, they just make things more difficult and can’t seem to get anything done in any type of reasonable time. It’s like dealing with the government. Light bulbs are out… that menas we need more light bulbs! Simple thing right? Nope! They want to look into new lighting, but that won’t take place until another board meeting. They can’t even accomplish putting new light bulbs in! That’s how FU**ED UP this company is!
NO NEWS LETTER to keep the neighborhood informed! There hasn’t been a news letter in over 2 years min.
The palm trees still haven’t been trimmed and it’s been around 3 years.
Neigborhood meetings are still taking place OFF site miles away from this neighborhood.
In addition when you report something to Sentry, they respond they can’t do anything. They just blame it on the HOA board, and we go round and round without anything getting fixed. The most simple of things to fix seem impossible all while Sentry collects it’s $$$ from our neighborhood FOR WHAT? Hey Sentry, if you can’t get anything done, WHAT DO WE NEED YOU FOR? Pay out thousands of dollars, in this specific case our neighborhood has paid out TENS OF THOUSANDS OF DOLLARS!
WHAT DO YOU DO SENTRY? I assumed you managed properties as your name suggests but I’m yet to see anything getting done.
It makes no sense that an HOA president and Sentry Management company can’t fix or manage the property? It’s obvious the HOA president has no interest in doing what an HOA president is supposed to do, which is be a leader of the community. They just want to keep everyone in the dark, and hope they can sign another contract to screw us over another year! I’m starting to believe the HOA president is on some type of salary with Sentry. It looks more and more like our HOA presidnet receives a kickback to keep Sentry Management lined up for the next contract. I was even contacted via private msg by another person here on Unilocal who has Sentry as their property management, and she said their community had long suspected Sentry of doing a kickback to their HOA president to keep them under contract! I’m telling you nothing here adds up!
This is a warning to anyone even thinking about the possibility of hiring Sentry which is an untrustworthy company of THIEVES! If you live in a community managed by Sentry and you are being treated similarly, I invite you to RISE UP and let your story be heard here on Unilocal.