Aunt Cynthia’s Bed and Biscuit Inn

We just picked our dog up for an over night stay at aunt Cynthia’s. We will defiantly be returning. Abby was well taken care of and is now sleeping Like a rock there’s nothing better then a tired dog!

Used to be great. Business is slipping.

We were very disappointed with our experience. First, we tried to pre pay for our stay since a friend was dropping our dog while we were mid-​vacation. We did this for two reasons: number 1) last time we dropped our dog off they required payment in advance, and 2) we didn’t want our friends to have to pay on our behalf. We called on the phone the day before drop-​off but suddenly they would not allow pre-​payment. The girl on the phone said we had to pay at the end of the stay when we picked up. We didn’t argue because our objective was to keep our friend from having to prepay.
The next day we received a phone call while on vacation that they needed our payment info as my friend was dropping our dog off. Completely inconsistent with what we were told earlier and completely inconvenient for me and my friend dropping out dog off.
When we picked up our dog he was covered in bites and had scabs all over his body. It took us 3 weeks of applying skin treatments before they were healed.
Never again will our dog stay here.

This is a great place. We take our dog here for doggie day care and she’ll be boarding there for a week next month. They have different rooms for the different dog personalities. There’s a couch potato room for the lazy, laying around dogs and there’s a romper room for the more high energy dogs. My Lyla is a romper room dog and she loves going there. I love the place is pit friendly, especially having encountered other places who wouldn’t take her or would isolate her because of her pit half.
The place is kennel free so they just play in a room while someone watches on them and they routinely go outside and play in a lovely play area outside. I also like they make a point to know your dog and always seem happy to see Lyla come there.
I’ve also had them give our dog a wash one time and it was nice to have our Lyla come home all clean!
My dog loves the place and it’s great having her spend the day playing with other dogs while I work all day!

Watch out. They are very inflexible. They make you pay for a reservation even if your plans change. If they fill the spot you reserved they do not return your deposit. You cannot pick up your dog on a holiday so they can get an additional day of payment. And, there is no loyalty to regular clients.

We have been taking our dog here for a couple of years. He loves it and drags us in. Lately, though, I have some concerns. The last 3 times we have picked him up he has had an eye infection. The office has a strong smell of urine. I don’t like that you cannot observe the dogs. They take your pet in the lobby and return your pet in the lobby. It’s a shame, because our dog has fun, obviously, but cleanliness does matter.

We haven’t been back in over 4 years and what a nice surprise to see their new facility! Love the indoor /​outdoor areas and it’s nice to know there is someone on site 24×7.
The staff is friendly and always gives our dog belly rubs. This his our favorite daycare and overnight place.

We absolutely LOVE Aunt Cynthia’s Bed and Biscuit Inn. I have never wanted to leave a dog in a kennel before, due to remembered experiences of leaving a dog at one when I was young. When it became necessary to find a place, overwhelmingly great word of mouth reviews led us to Aunt Cynthia’s. I appreciate that they review dogs temperaments to see if they will be a good fit for this cage free environment. The kennel is so well designed and managed, and the staff are over the top friendly and professional. Our dog always comes home happy and exhausted from all his play time. He really loves everyone there. We feel that we can totally relax knowing that our dog is being so welled cared for. When we picked him up after Valentine’s Day they even had little gifts for him. It was such a nice touch. Thank you sooo much Aunt Cynthia’s. We are raving fans.

We love aunt Cynthias! I can’t say enough good about this place.

Do NOT bring your dog here. Not only does the owner know nothing about dog behavior, she is totally rude. You will want to read this whole review.
Our dog has spent 4 years visiting two wonderful boarding/​daycare facilities in San Jose — both with excellent staff and knowledge of dog behavior. Our dog was always a favorite with staff, and they looked forward to having her.
We have since moved to Auburn, and are looking for a new daycare/​boarding. We were told about Aunt Cynthia’s in Loomis, so we thought we’d try it. Within minutes of arriving at Auntie Cynthia’s, I get a snide remark from the owner about how her vaccination paperwork says «Lab Mix», and the owner says, «Hmmm, Lab mix, huh? Yeah, right…» as my dog does have some Pitt in her, so now I’m thinking discrimination. When I was asked why my dog doesn’t get Bordatella vaccines, I told her that she had an allergic reaction to it, and that my other daycare facilities were completely satisfied with my letters from my Vet explaining that. She continued to question me about the vaccines — when she got them, what kind of reaction, what form of vaccine. This woman is not a vet, and I don’t need to be overly questioned about my dog’s allergic reaction when I already have documentation from my Veterinarian proving my dog had a reaction. Besides, there is NO requirement by the SPCA for Bordatella vaccine.
We get the quick tour of the facility (along with my off-​leash dog, which I thought was a little odd) and we are even in the triage areas to look into the rooms where the daycare dogs are, and they are all jumping on the gate, which gets my dog in a super excited mode. Red flag. By the way, all the indoor rooms stunk badly of urine and feces. Another red flag.
We go outside to the backyard outdoor area, and then the owner says she wants to do the evaluation with another dog. I’m already not feeling good about this. She leaves my dog outside ALONE, which causes her to panic! She’s in an unfamiliar place with no people or other dogs, and starts to bark at the door. She was very afraid. They bring one of the purebred high energy dogs out to meet her, and my dog, already in a panic, bared her teeth and growled at the dog when it sniffed her butt. OF COURSE she would growl and lunge at this strange dog, in a strange place, with strange people! Not even ONE minute of this evaluation passes by, and they drag her back inside the building to tell me rudely that they can’t have my dog here because she is aggressive and her behavior is inappropriate. Most daycares give them at least an hour, if not a half day of boarding so that they can settle in to a new environment with new dogs. I voiced my opinion that she got very stressed and it was probably a bad way to do an introduction, since she was already riled up by the two dog rooms, and then being left alone outside in a panic. The owner couldn’t take this criticism, so she and her employee literally ganged up on me telling me my dog had behavioral problems, and that «maybe I should be taking my dog to the local dog park because she is not socialized». Wow. Really? She seemed to get along just fine where she boarded for the last 4 years.
She said that she basically needs perfect dogs here that won’t react to ANY dog or situation. I’m not sure there is such a dog, but she made it perfectly clear that she knew nothing about dog behavior, and just wanted «easy» dogs so that she wouldn’t have to do much.
I was ushered out, and although I asked them to call my former boarding owners, I could tell they didn’t intend to. I thought about it for a minute, and went back to return the application and tell her that I didn’t think this would work out for us, because it was too stressful a situation for my dog, and as I walk up to the locked door, I can hear her yelling and complaining about me and my dog, and even referencing the boarding places we used to go to by name! How completely rude. I told the owner that I thought her techniques of introducing dogs was very stressful for the dog, and that it was hurtful to be spoken to that way, and she just told me to leave. Again, completely rude, and unwilling to improve herself or her business, let alone treat others with respect. A dog owner knows their own dog well, and she did not care. Did I mention that when I walking to my car, I was overcome by the strong smell of marijuana from the neighboring house?
I will not go back, and would NEVER recommend this place to anyone. She knows nothing about dog behavior.
I’m sure there will be a rebuttal from the owner about how «aggressive» my dog was, but my dog has never had an issue at other boarding facilities and has always been a favorite of staff back in San Jose. Those who know my dog would laugh if someone told them she was aggressive. Additionally, I read the other posts above. Had I read about the dogs left in her care that died in a preventable fire at her prior location, I would never have considered going there.

We adopted Stitch from the SF SPCA in May 2011, and he’s been with us ²⁴⁄₇ since. When we recently had business in Malaysia, we were nervous about leaving Stitch with just anybody. We searched around and looked at some «facilities», but started to doubt that we’d find a «home-​like» environment for him. We were about to give up when we found Aunty Cynthia. These people are absolutely amazing. Stitch isn’t comfortable being away from us, but Aunt Cynthia’s staff and his bunk mates made him feel so comfortable, we weren’t sure he really wanted to come home after his week-​long stay. I think we needed to be comfortable more than Stitch did, and Aunt Cynthia knew that! They were kind enough to send us photos in email, so we could see how Stitch was getting along with his new friends. They tended to every detail and gave Stitch a safe, comfortable, clean and fun environment while we were away. We’ve looked at enough «kennels» to feel completely confident when we say that this is the most professional and the most humane pet boarding facilities in an at-​least 50-​mile radius of Sacramento. We will not hesitate to bring Stitch back to Aunt Cynthia or to recommend her and her staff to anyone with a dog or a cat. Thank you, Aunt Cynthia and your entire staff providing Stitch with the most loving care we could imagine. Aunt Cynthia’s Bed and Biscuit Inn is truly unsurpassed in pet boarding, and you can take that to the bank!

We just moved from Santa Rosa to Roseville in March 2011. We were so spoiled — we had the MOST wonderful housesitter/​pet sitter for our dog and 2 indoor kitties. I have cancelled vacations because I could not find the right place for my «babies»! We tried another boarding place in Loomis — BOO! Thought I would never ever find a compassionate place for our Chocolate Lab, «Cleopatra». Then we found Aunt Cynthia’s! WOW! What can I say — what an amazing place! Cage Free boarding, 24 hour supervision, lots and lots of playtime and love from the staff.
The good news is that they deserve 4 stars — the bad news is that they are truly being discovered and fill up quickly!
We love you Auntie Cynthia and staff!

My labrador retreiver is more precious to me than you can imagine. I trust Aunt Cynthia with my dog when I’m on biz travel or vacation. The dogs are treated with love and compassion. Overnight stays are warm, cozy and comfortable. NO cages! I love this place. My dog loves this place. Aunt Cynthia loves the dogs. Best of Class. Blue Ribbon!

Are you kidding? 5-​stars? Left two (2) telephone messages concerning Dog Training. After two (2) months had passed and my dog had received fourteen (14) private lessons elsewhere, I received a call asking if I was interested in enrolling my dog in training. Boarding prices are too high. Who cares if your dog can sit in a couch. All I want is to have my pet fed, walked, and safe at night. Aunt Cynthia needs to figure out why she is not getting a lot of new repeat business.

I had a family emergency and needed to travel to North California. A family member suggested Cynthia’s. I called in hopes of arranging an «observation» appointment the day I arrived in town. I was keeping my fingers crossed that Rico would make muster, as everyone in the family was in a highly charged emotional state and I knew Rico was picking up on it. Rico passed with flying colors and has been there twice since. He loves it there and barely wants to leave. I never feel that I am leaving Rico with employees that are simply «doing their job». Everyone there has a genuine interest in the dogs and their health and well-​being. I will use Aunt Cynthia’s whenever I are in her area and I HIGHLY recommend Aunt Cynthia’s Bed and Biscuit!

Hey Now! I cant believe I am the first to review this wonderful Resort for dogs. Cynthia is a retired school teacher, who opened this Cage Free boarding Inn for dogs in Loomis. The dogs are never kept boarded up. She limits the amount of doggies who can stay here. All dogs go thru a observation to make sure they are socialized and safe to be with other dogs. My dog loves to stay here! He stays for doggie day care and has stayed as long as a week. He comes back happy and tired. the dogs play all day, or do nothing al all, it is up to the dogs, She has a great staff working with her too. the dogs are secure in a big fenced yard, not just out all over the place running around. I never worry about my dog when I drop him off here. He is a regular and they love him. you can also get your dog washed before pick up. Book in advance, she is usually busy, especially around holidays. The dogs sleep on couches and doggie beds. Make sure you have all of your dogs health records in order and be prepared for an interview and extensive contact information, all for your dogs safety.