American Eagle Limousine

I went in to check on a party bus and I was made to feel as if I was bothering the salesman (and I had an appointment) He barely answered the questions I asked and he turned the vehicle off while I was still trying to look around. The worst part is, when I asked to hear to sound system, he told me I couldn’t because he didn’t have an auxiliary cable. I would have suggested he at least turn on the radio so I can hear the sound, but i was beyond annoyed by that time and just walked away. Whats the point of viewing the bus if I can’t check out the amenities? Needless to say, I decided not to do business with this company, and recommend they not treat customers with such disregard. I was ready to get the bus as it was the perfect size, but I will not do business with rude salesmen as i believe they represents the quality of the company.

I didnt even get the chance to do actual business with this company because of the very rude and pushy sales manager. As soon as I explained I had a better quote he insulted me and claimed that I must not care about quality. What?

I reserved the deluxe coach for my bday, only to be called days before and told it wasnt possible due to maintanence issues. Needless to say, the next bus I was offered was considerably smaller and had no air conditioning. Also, upon arrival, the light up dance floor wasnt lit in the slightest. This was in August, so of course air was a necessity. We rode all night in a hot bus with no windows to open. Lastly, the sound system went out. This party bus was awful.

This is an earlier review from October that was removed for some reason. This took place in October 2012
My family used American Eagle Limo to celebrate my Dad’s 60^th birthday… what a mistake that was — I will never use them again nor recommend anyone use them. The Limo arrived on time (6 p.m.) but that is the only positive thing I can say about the entire experience with the company. The lighting in the back of the limo went out before we got into the limo. We sat at our house for 45 mins waiting for the driver to attempt to fix the lighting even though we had reservatons at a restaurant in DC at 7. After 45 mins waiting, we finally asked the driver to take us to the restaurant and get us another limo while we we had dinner. While in route, we called AE limo and their customer service was horrible, they never once apologized for any of the problems or offered any remedy (reduced rate, more time since we wasted an hour of the reserved time). Half way to DC, we pulled off the highway and waited for about 15 mins for a tech to get there. he simply flipped a switch. American Eagle should train their drivers to know how to run a limo… if the driver was trained he coudl have fixed this and problem solved.
While the limo offered soft drinks and water they were all off brand generic sodas and water. In additon, their was supposed to be ballons and red carpet for my dad. No red carpet and the limo had three ballons laying on the floor.
We continually asked that the owner or manager call to try and remedy the problem — after all, they are a Service Industry provider but that never happened. My Dad’s wife did wright a review about he company online (a not so nice review) and that is when a call was returned from the owner who proceeded to tell her what a horrible person she was for writing the review, did not apoologize and try to remedy the problem and said that he should have sent us his beat up towncars???
We all understand problems happen. The response from this company when a problem does arise is to be totally unapologetic, pass the blame and call you names (called us horrible people). It would have been as simple as we are sorry for the problmes how can we make it better.
Don’t use this Limo Service — you will waste your hard earned money!

After some last minute planning for our best friend’s 25^th birthday we decided to put our money and trust in American Eagle to provide a party bus for an unforgettable evening. We were SEVERELY DISAPPOINTED! The evening started off with problems from the beginning. The AUX cord was faulty so we had to constantly keep getting up to fix it. At some points in the evening we had to have someone holding the cord so the music wouldn’t skip. When we got to our destination and got back on the bus a fuse had blown and we had NO HEAT, NO LIGHTS AND NO MUSIC! 20+ ppl paid good money to ride back home huddled together for warmth and on top of that with no music to help the time pass. The ride was UNBEARABLE and a waste of time!!! Not only a bad night for us but for the birthday girl that was so looking forward to her birthday. IF YOU’RE CHARGING 1,000+ FOR ONE EVENING THEN YOU SHOULD BE ABLE TO MAINTAIN YOUR BUSES AND KEEP INCIDENTS LIKE THESE FROM HAPPENING!
I only wish we had checked the reviews before we booked with your company.
THANKS FOR NOTHING! WE’LL BE SURE TO TAKE OUR BUSINESS ELSEWHERE NEXT TIME!
The one star is for the driver that was the only decent part of the evening.

Good

DO NOT USE THIS COMPANY!
I hired American Eagle Limousine to provide transportation for my wedding, and it was a total disaster. I was 45 minutes late to my own ceremony out in winery country because the driver refused to take the route I requested. The tire blew mid-​ceremony, and we were stranded at the winery for an hour. We had a dinner scheduled back in DC, and I wasn’t pleased that we were going to be late for that. Here’s the real kicker though: the worthless driver didn’t know how to change the tire, and there was no spare tire to be found. My husband’s groomsmen had to remove the tire and put a donut on the 12 seat limousine. The company refused to send another limousine or contract with another area company. Of course, that donut shredded halfway back to DC, stranding the wedding party on the side of I-​66 for 45 minutes. Again, AEL refused to send a replacement vehicle. They wouldn’t return the driver’s calls; he said he was going to have to call a friend to pick him up. A bus we had rented from Chariots for Hire to transport guests had to turn around and drive 30 miles to pick us up. We incurred over $ 400 in overtime as a result. At no time have I actually spoken with someone at AEL. I filed complaints with consumer protection agencies, and though AEL refuses to communicate with any of them either, it sounds like I will finally be getting a refund. Keep in mind I’m still out over $ 400 because of their incompetence. The situation was really dangerous and could have been disastrous. The investigator who worked on the case assured me it was NOT the first time she had seen complaints of the same nature. Apparently the company cannot maintain its vehicles and can’t manage to send replacement limousines. At no time did anyone apologize for my experience. Not even the woman answering the phone. Spread the word about this HORRIBLE business.

When I think of the business, I think of the last scene of Pretty Woman, where Richard Gere arrives in his white limo and climbs the rusty fire escape only to rescue Julia Roberts from her destiny of a career of being a certified c-​m dumpster… the point is, she was rescued.
AE Limo rescued me in May 2007. Reserving transportation during the Preakness is tough! ZBest Limousine had me a 3 hour block. I needed to extend the time and they were «booked» for a high school prom. I ended up eating the deposit. Time for a new limo company.
After one quick phone call, we got a 2007 White Mercedes S550 10 passenger limousine reserved. Although it was a tad expensive at $ 175/​hour, the photos illustrate that it was worth every penny. The driver was early for transporting the bridal party to the church! He was courteous and even took special instructions on the champagne I prepared. I tipped him well.
Thank you American Eagle for providing us great transportation on our wedding day.
American Eagle services Virginia, Maryland and DC.
I leave you with a moment of Zen:
, ; ~; ,
/​\_​
(/​
((); , ;
| \ \, ‚; ; ’ (
_​_​_​_​() m =((((((((((============ — — –
/​’ ’ \ ’ () /​~ ’ ’ /​’ \ .) Thanks for the rescue, but
‚; () | | (Pedro doesn’t put out on a
‚; ’ \ /​- (.;,) 1^st date. Put your lance away!
) /​) /​‘\ O
/​/​| | | \
(_​\ (_​\ /​\
IFHTP 1