Marshall Roofing Siding & Windows

I have been dealing with Marshall for more than 20 years. Roofing, gutters, doors, windows and trim. Never had a worry or complaint about their work or staff. They are professional and know there jobs perfectly. More than once they have gone over and above attention to detail to make sure the work was done properly. I highly recommend them.

This review is about their ethic and customer service not the workmanship (as I just had the work done 2 months ago). I signed a contract with Marshall Roofing but they sent a final bill with an increased amount. I went back and forth with the office manager about why the amount was higher when I signed the contract for a lower cost. They decided to put larger gutters on part of the house and increase the price. I admit I went back and forth with whether to go with the bigger gutter size or not, but ultimately decided on and signed for the smaller ones. So for making me pay an extra $ 200 they have lost a customer and additional work I was planning on the front of my house. This was their error without my signed consent, but I will pay the higher price because there are larger gutters on the back of my house now and the office manager was so inflexible I did not feel like fighting with her despite having a signed document at a lower price. It is too soon to say whether they did a good job, but it may benefit you to be there in person when they do work to make sure it is what you agreed to and signed for.

Really impressed with the quality of work and timeliness of repair — had a small leak in my roof and was able to get a quick and reasonable estimate from Marshall, after looking through solid Angie’s list reviews. So far, the repair work has held up and we have not seen any more leakage — hoping it holds up when the significant rain finally comes through. Would recommend this company to others.

Excellent, prompt quality work. Highly recommend them for roofing and gutter services!

Hired Marshall Roofing to replace roof and gutters on a two story colonial, and I would definitely recommend them. Their estimates were in line with others. All the work seems to be solid. There was a small issue with the installation, and after I alerted them, they were apologetic and came right back in a flash to correct it. A+.

Such a pleasure to have skilled workman who are also service-​oriented, arrive on time, respect your property to avoid damage during repair, and clean-​up so thoroughly. Marcus McConchie installed windows at our office, and then we hired him to install two windows at our home because he and his team had done such a great job. The windows were more complicated because of height and size, but presented no problems. Mark worked longer than the estimate but honored it anyway. We recommend them for your roofing and window installation needs.

This was my first big home repair and the crew at Marshall made me feel at ease. Jeremy was my rep and was very thorough, including inspecting my attic and taking pictures. Out of the 4 or 5 companies that I received quotes from, he was the only one to do either! The prices were standard based on the quotes that i received. The roofing crew cleaned up incredibly well after themselves — it was like they were never there. Overall, a very positive experience!

Unless you’re able to crawl around on your roof and inspect the quality of the work, roofing is tricky – only know if the repair worked if the next wind or rainstorm doesn’t bring issues. Our 2 experiences with Marshall have been positive and we’ve had no further leaks in the places where they performed work. This time, Chris Thomas was our rep and he was professional, patient, and on time. Can’t say enough about being on time! Repairs were delayed due to rain and they rescheduled for the next day without us even requesting that, which must have been tough on their schedule even though they probably work these delays into their scheduling. Much appreciated as our house is currently on the market!

We’ve used Marshall Roofing several times and for good reason. Roof and gutter repairs and replacement — they charge a fair price and provide excellent work. Norval Wright and Chris Thomas are real pros and a delight to work with.

So we have been having a lot of problems with our roof, called Marshall and they said the estimator would come out in about three weeks because they were backlogged due to all the crazy weather we have been having. I understood that and made an appointment. The estimator called me and said that he could come a few days earlier which synced up perfectly for me. He arrived on time did a more thorough job inspecting the roof than nay of the other estimators and had several competitive proposals ready for me in less than an hour. He also did a quick fix on a section of the roof that was just about to go. We are definitely going with his estimate. So far every interaction with this company has been professional, prompt and friendly.

They came over but after two weeks I still have received the promised estimate.

Great Service. I called during the snowstorm to set an appointment to have my roof shoveled and gutters cleared of ice to prevent ice dams which cause water to leak into the house. They came the day after it stopped snowing. The men arrived when promised and did a wonderful job. Troy and Jason were marvelous. The price for this service was very reasonable and I will continue to use Marshall Roofing for any future roofing or gutter issues.
Thanks!

Can’t say enough about the high quality and timely work that was recently done by the folks at Marshall Roofing. It was a relatively small roof repair job (step flashing replacement) but the estimate was extremely competitive compared to other NoVa contractors and the work was done quickly and efficiently. Once on site, the contractor even corrected a few related issues that were not in the original estimate… and at no extra charge.
Highly recommend this company for this kind of roof repair work.

In searching for the perfect window via the web for my home, I came across a window called Paradigm. I decided that it was the window for me. I knew nothing about Marshall Roofing… only that they were an approved installer for these windows. Long story short, I called them, we ordered the windows with a few changes here and there and about three weeks later, my windows arrived. I had 16 windows installed by Don and his crew. They were nothing short of professional, tidy and did a super job all around. I would not hesitate to recommend them at all.

Odd review here as the guy they sent out to give me an estimate was absolutely awesome.
However in dealing with the front office that’s where everything went wrong. I received a lot of conflicting information about the minimum work amount to come do work (475 $) but that that minimum was discounted for me as the leak was so small. I then noticed an additional leak on my three season room by the fireplace, I was told this would require a separate amount of work and a separate estimate. I asked if this would fall under the previous minimum, and she said yes that is our minimum to work, and the person coming out could not do the second portion of the work. (its all the same roof. what?)
just overall really unhelpful, perhaps I ran into a special issue where the lady was having issues that day, but needless to say I merely went with one of the competing companies who did everything, and inspected /​worked on the entire roof for a flat fee that was cheaper than the estimate.
I wouldn’t recommend this place based purely on how they staff the front desk.

I originally called this company for an estimate on a possible roof leak. I had already had about 6 other companies come out and give me all kinds of estimates and crazy ideas of what was wrong. Marshall was the only company to actually do a water test to see where the leak was instead of guessing. As it turns out, the leak was in the brick wall of our house and not the roof. Marshall saved us thousands of dollars we would have spent needlessly replacing the roof. It is nice to see an honest company. They lost the work on that project but gained a loyal customer. I did have them back out to replace our skylight that was old and damaged. They had the best price and got it done quickly.

By far the most professional, top knotch home improvement group I’ve ever worked with. My experience interacting with those in the home construction business is limited, but from what I can tell, the people at Marshall Roofing is the best I can find to work with.
I found this group through the positive reviews on
when we were looking to repair (and it turned out essentially replace) our roof after Snowmageddon I and II ( Unilocal doesn’t have much for home improvement reviews, and you’re lucky that I couldn’t figure out how to put this review on Checkbook or else you may not see this). From the entire process (review, estimate, pricing, scheduling, etc.), the group has been friendly, courteous, and responsive to our questions and requests. They followed up with our emails/​phone calls (which you don’t realize until working with home improvement groups that sometimes this is hard to come by), and the quality of work is solid in that it was done well with quality material and labor.
I can tell with some the details of their work that they were good. Details of fine work I saw include:
*Attention to detail when assessing roof condition to provide estimate. A good roof repair company estimator should be climbing to the top of the roof AND in any attic space you have. Most everyone will go on the roof; Marshall’s did both.
* When the supply group dropped off the shingles at our house the days before work was supposed to start, not only did they do that with as little disruption as possible, they even fluffed the grass flanking our driveway when their flatbed semi ran over it (even WE don’t do that).
*The five workers (4 + 1 foreman) arrived promptly and always came to my door of their arrival before starting their work.
* On the first day of the job the original estimator came over to the house to see how the work was doing and to check on me to see if I was satisfied with the work in progress. I really appreciated this attention to detail and customer service, esp. since I’ve worked with other groups where you don’t even see the foreman/​estimator anytime after you say yes, sign the contract, and give them the deposit.
* We knew that there’ll be additional material needed for the work, but we wouldn’t know until they went up there and go started. When the foreman had a better idea of how much more material he needed, he was good enough to get me at the front door to get my approval. After getting my approval, it seemed like only an hour between that and when the flatbed semi of materials magically showed up at my house (I can only imagine how much effort it took them to get it over — see where my profile city vs. the business city?).
* One of the workers accidentally broke our solar-​powered garden lights. She went out to Home Depot to buy us a replacement light. She really didn’t need to since they were cheap-​o lights that we didn’t want to replace to begin with, but the gesture was appropriate.
One con — our roof area repair required additional carpentry work that while not directly on the roof should be done while the roof was being repair. The resident carpenter they have is kinda meh and a little too lackadaisical in his customer service to be serious in his soffiting repair estimate. Not sure if that’s because of him as a person/​worker or him because he realized it wasn’t that big a job to begin with. Would have been nice to package his work with all the work we were getting done, but it is what it is.
For whatever reason you need a roofer, don’t look further than those at Marshall’s. You will have faith in the good of good people and good work with the quality work, attentive customer service, and overall courtesy and professionalism.