Ganahl Lumber

The whole team and staff have been very helpful with my home remodel! Even the delivery driver George let my 2yo sit in the «big truck» for a quick photo op! He won’t stop talking about it. Carol in the paint dept really worked with me on stain blending to match my 1960’s T&G ceiling.

Great lumber store. Needed to replace rare redwood siding for our house. They had it… and had it in stock also. Browsed around and see that they have very unique items unlike what the big guys have. Excellent customer service. Going back today

A contractor friend suggested that I get my paint from here all rather than at home depot, they said that it’s a thicker paint and will take less to cover. But $ 55 per gallon ouch! Helpful staff & plenty of people working today. Different bathroom door selection then at your standard Home Depot or Lowe’s but much higher prices. Nice alternative but hard on a budget.

I like this store, its more personal and charming than the big boxes, and they have a great selection for most things. Only knocked one star because getting lumber was a little bit of a hassle, but the quality of what I got was worth it.
Never seen so many moldings and baseboards in my life.

Customer service stinks in the door department. I went to buy a door the guy tried to tell me that they don’t deal with the type of door I wanted to buy but they have them right there on display so I asked for a price he he went to his computer to type in the door that I wanted didn’t even get to the page and try to tell me oh I’ll have to come back on Monday he can’t give me a price he was so put out I will never buy anything there ever again customer service really stinks

Very helpful people. Not like a big chain store where no one will help you. This is like a small town hardware store, great service!

Jose & Noël were so awesome and so nice! Great customer service, and I’m in the industry! They saw there was a problem with my order I was picking up and realized it before I left. They corrected the issue and I was on my way. Awesome! Will highly recommend this place for sure! Great job guys!

So here’s the thing. I don’t know anything about this stuff. I’ve been to Bay hardware — they’re about to get a review and a five-​star one — but they’re small and sometimes I have to go somewhere else. When I do they’re happy to suggest a store. They suggested this one.
I needed two things: sand and bricks. Pretty simple right? All someone had to do was walk me to where the sand was — — not industrial sand but something called play sand — — and then walk me over to where the bricks were. Not just any brick but something called «rustic» or «used» brick.
Again, this doesn’t seem like hardware brain surgery but for somebody that doesn’t build, Fill, stack, or lift… I could use a little help.
No such luck. Four separate people pointed me towards four separate areas eventually leading me to a gigantic lumberyard where I didn’t know where the hell anything was.
My favorite part was watching two guys sit and talk at the helpdesk for five minutes before somebody bother to give me a sideeye and point me towards no mans land.
After standing there about 10 minutes I headed off to Home Depot. Exactly what an independent hardware store does not want to happen.
One star.
Update:
The store reached back, apologized, asked for me to call. I don’t want anything… but I also don’t complain to complain. Most of my reviews are positive for a reason.
Revising the review up by a star since they called. I’ll give the store a second chance accordingly. If it was a one time occurrence, I’ll revise it again… if it happens twice, I’ll post accordingly.
That said… that they cared enough to reach out matters so… Two stars now.

I went in Friday afternoon to get a few paint swatches because I heard Benjamin Moore is good paint. Theresa greeted me pretty quickly. She was nice and explained the difference between gloss and semi gloss. You’d think I’d know, but needed a little help. Once I pick the color I like, I’ll be back for the paint!

Went this am with grandson-​building simple DIY step stool. Visited three counters-​I thought I was speaking French. No help-​try to shop local-​was surprised at severe lack of customer service!
Went to Good Woods down the street-​they were very helpful!

I will come here over Home Depot for anything I can, these guys are very helpful. I was in the store for about 1.5 hours asking questions about a table I was building and either Jacob, Uriel, or the lumber guy was helping me one on one giving me insight and knowledge of wood and stains to help make it best for what I wanted.
They really understand customer service which is something many establishments lack. I will always support them just for their excellent service. I will post a picture of the table they helped me out with.

Want that Mayberry feeling? Ganahl is your place.
I called them from the Rossmoor Shops parking lot because I was looking for those green propane camping canisters. The person who answered the phone checked stock and got back to me before my car hit the parking lot. AND she met me at the front door with a cart. She walked with me to get my canisters and walked me to the register. It started raining while I was there, so she wrapped my canisters and offered to help me load them in the car. It was definitely one of those «are you kidding me» moments. I have never been treated so well anywhere, let alone a hardware store. Do you think Lowes or Home depot would do that?
From there, they earned the R. business for life.
We came to them once again when Mr. R got the urge to build some furniture. The staff was amazing and helped us with everything. They even played around with my kids. I may not be able to pronounce Ganahl, but I would hang out there all the time if they build a porch and served sweet tea.

I called today because I was looking for a specific brand of fire extinguisher. I was transferred over to that department and I was helped by an associate named Jose. His customer service went above and beyond. He took his time and gave me information about this specific size and model. The fire extinguisher was also 30 dollars cheaper than the first place I called. So thanks for the awesome customer service and the extra cash in my wallet!

Nice place, just don’t ask for Propane.
I used to use this place for near everything, but lately they’ve become very aggressive when you attempt to do a propane exchange. As I only been exchanging my Blue Rhino tanks here, I’m basically returning one of their own tank for an exchange, so you’d think it would be easy. NOOOOOO! They’re so aggressive regarding this exchange they’re near belligerent. They give excuses like «we can’t exchange it if its damaged» which would be fine if they weren’t so aggressively rude about it.
Basically they don’t want you buying propane here. I’m surprised they even still offer it. I’m also surprised a normally polite and respectful place would handle this simple transaction with such vitriol. Customer service training may be in order.

Ganahl lumber makes sure that their sales people /​sales men know their business, and know their stuff, There are way to many other stores to go to so I totally recommend GANAHL LUMBER, They are friendly, HELPFUL, willing to go out their way to make sure you are pleased and get exactly what you need, IF they do not have it, They will find it and give you a call back and order it for you, THE BEST OVER ALL *

Very friendly staff. Good quality products. It may be a little more expensive than the big chains, but it makes up for that in speed, service, and quality. The paint people were very patient with me and my lack of ability choosing a colour. They were very helpful in finding Solutions to my problem. I always like supporting the local economy and these guys are simply great.

This has got to be the best Ganahl Lumber that I’ve tried so far. The customer service is so much better at this location than the Ganahl in Anaheim. It was a piece of cake ordering lumber over the phone. Joey in Lumber was helpful, efficient, and professional. He even faxed over the invoice/​work order afterwards.

Just left the store and their customer service was excellent from the moment I walked in, Mr. Gilbert A. Was such a help, ordered my material and will be getting it by Tuesday, the employees in the paint dept were also fantastic. Thank you!

These guys are really good at getting you the right doors and windows and they have a pretty good lumber department. For better hardwood you might want to check out Austin Hardwoods in Santa Ana. For a slightly better selection of redwood you might want to check out Lyndsay Lumber in Paramount. Ganahl also has a pretty good hardware department.

This was my very first visit to this store of any Ganahl Lumber stores. Our goal was to purchase a couple of Solatubes for our house and this was the closest dealer of Solatube. We dealt with Alex Ruben in the Door and Window dept and he was very friendly and professional. Our intention was to shop around for a new front door and because of his knowledge of doors, we ended up purchasing a door from him.
He set it up for will call for our contractors to pick up when it arrived.
After installing the Solatubes and door, we needed to order more parts for the Solatubes. Alex returned my call and he said he’d order the Warm Softening Effect Lens and will call me when they arrive. He knew I couldn’t meet him due to babysitting issues and said I could pay for them when I pick them up!
Now that’s customer service!
I will definitely work with Alex with our next project!
And the Solatubes are great if you want to go GREEN! Check them out!