Healing Arts Medical Center

As a healthcare worker I understand the challenges in healthcare. That being said. I am very happy with my care. The office staff are helpful. If you are nice they are nice. I have been able to get all of my needs met and at times they have gone above and beyond. I do have a hard time getting through on the phone sometimes and have to call several times but other then that I am very happy. Dr. Goines is compassionate and a great Dr. I wanna shout out to Dr. Pandy as well. I wish she was going to be opening her practice in So Cal I absolutely love her!

First, let me just say that Dr. Goines is amazing! She was a great Dr. and I’m sorry I had to leave. I wish I could pick her up and take her to a new office with a new staff. The front office staff and those who answer the phone are terrible (the nurses were great). They are rude and act as if you are bothering them when you call with a question or to make an appointment. I used to dread calling just to make an appointment. After being placed on hold for a long period of time, the person answering the phone would just rush to get you off so that she could be rude to the next person waiting for an appointment. Also, the lead time is really long. I wouldn’t be able to see the doctor for 1.5 months. Of course that’s because I could only go in after 3:00 p.m. due to work, but still; that is too long to wait. I switched doctors recently because of this. Switching my entire family wasn’t an easy decision, but it was worth it. I like my new doctor and can get in right away. Love you Dr. Goines, but those ladies that answer the phone need a review in customer service skills.

I have been going to Dr. Goines since she took over Healing Arts. I also went to Dr. Fields who had the practice before her. I just love Dr. Goines, she is very thorough and caring. I hate her staff and their attitudes. I am seriously thinking of changing doctors after all this time. I can never get in when there is an urgent need. I can’t get prescription refills approved. The hours of operation are non-​existant.

Thank you Unilocalers for saving me time and money. I was recommended to the dr but warned about her staff (rude unprofessional and condesending) why in the world would I go there when I am sure there are other doctors out there with a warm and caring staff… maybe she should fire them all and start over. The DMV is hiring!

Dr, Goines is amazing and has a great bed side manner. She truly cares about your health and is a totally compassionate woman, Yes, it is true, the staff can be a bit challenging at times but they have been friendly to me for the most part. They just appear to be under a little pressure. Dr. Goines is totally worth the wait and I recommend her highly!

I love Dr. Goines. I have been seeing her since she started in this office. Luckly I am a very healthy person and only need to go in for annual exams because it is a bit hard to get an appointment. But she is worth the wait. My whole family goes here and love it. As for the staff it is hit and miss. Some know more than others, but knowing that I can ask for the nurse I want to talk to.

At a dance class we take together, Dr. Goines overheard me tell another student that I couldn’t do something in class because I’ve been having problems with my lower back for over a year. She offered to help me and asked me to send my MRI and Xrays. Withing a couple of days she reviews my reports and called me to explain how she could help me. I didn’t even know she was a doctor!
I visited her office 3 times in December 2011 where she and Dr. Sean Tierney performed prolotherapy on my problem areas. They were professional and kind and make a great team! What’s even better is that the daily sharp pain in my lower back has been gone since January; I would say I’ve recovered 99%!
To address the complaints about her staff, I have none. I was able to make my appointments directly with Dr. Goines; however, whomever was in the office during my visits was courteous and helpful.
I’m telling everyone about Drs. Goines and Tierney, knowing that they can help others, too!

My experience pretty much mirrors a couple of the other reviews. I thought Dr. Goines was upbeat, energetic and professional. Her staff, though… not so much. Recently I had to call three times before could get an appointment. I was able to talk to someone the first two times, and each time they said they’d get back to me, and no call back for a week each time. The third time I asked them to tell me if they didn’t want me as a patient so I could go somewhere else. The person I spoke with the third time was actually pretty good – she was patient, she found my chart and set me up with an appointment, but that doesn’t erase the memory of the first two times and the two weeks I wasted.
I had not seen Dr. Goines for a year because my insurance had changed, and this time I wanted to see her as a cash patient because my current insurance provider (Kaiser) wasn’t giving me what I want. I had the hardest time trying to make Dr. Goines’ office person understand this. She kept going back over and over again about how my insurance had expired, even though I was practically shouting by this time that I’D LIKE TO SEE DR. GOINES AS A CASH PATIENT.
Ultimately, for me it’s worthwhile to continue seeing Dr. Goines, but she really does need to get a handle on her staff.

Do not go here! The Dr is great, but her or her staffs follow-​through is terrible. I’ve left several messages before and have to baby-​sit it over and over until I get a call, if I ever get a call. They say they will fax orders and don’t. I needed to talk to the Dr about my mom, and they refused saying it would take «days» for her to call me back. They were right. It took a week. If you want a Dr that you can get ahold of and get a partnership going with, this is not the place. Her staff (one in particular) is rude and condescending with zero bedside manner.

As others have stated, Dr. Goines has a wonderful bedside manner. However, her office staff are downright rude. They will hang up on patients, argue with patients, and be condescending and mean. I am seriously considering changing doctors because of this. It is really unfortunate. Hopefully Dr. Goines will realize the poor quality of her office staff before it is too late.

Update. I asked Dr. Goines to fill out disability paperwork since I am having major problems with my back and legs. It took her over 2 months to get the paperwork together and she wanted information from my previous doctor. Obviously, the current symptoms don’t speak for themselves. Oy.
Again — she has a great beside manner and she is very helpful. Unfortunately, I had to switch to Kaiser. Maybe I can find a DO there that can help me.

Healing Arts Medical Center is made up of a few private practice doctors that share office space. It seems as though they each have their own staff, files, and examination rooms. The waiting room always has music playing and I think that helps with confidentiality. It is a relatively small office, but it is cozy and pleasant.
I’ve been seeing Helen Mahoney, MD for my annual female exam for several years and she is awesome. Her business card lists her as Board Certified in Obstetrics & Gynecology. She NEVER rushes and takes as much time as she needs to answer my questions. She is very patient and seems genuinely interested in making sure I am comfortable. Her staff members are friendly, thorough, and sweet.

I have been going to Dr Goines for 5 years and she is a fantastic doctor. She real personal, very caring, even hugs me at the end of every visit. She looks through the chart and actually reads it before the visit so you don’t have to repeat yourself again and again to her, the nurse, etc.
I do agree with the other reviewer in getting in to see her is like trying to get into Fort Knox, so if you get sick — don’t expect a same day appt.
I also agree with her about the staff. She has had the same main nurse for the 5 years who is totally unprofessional and usually a bit put out that she has to take your temperature, blood pressure, etc. They do not do blood work, etc at the office (so what do nurses do now?) You have to drive to a Lab Corp facility and the closest one is in a not so convenient location — parking is horrible, building is old, only one person works in there, and expect at least a 30 minute wait.
If it weren’t for doctor Goines herself — I would have found another facility by now.

*cough* *cough* *cough* I need a doctor. Guess I’ll call the doc I picked out of my giant insurance tome. Except that she is damn near impossible to get ahold of. Okay, so she’s only in her LB office on Thursdays, the rest of the time at this office in Los Al. No prob. Okay, so they close at four — all those years of schooling… sure give yourself a bit of time off. A two hour lunch? Closed on Friday. Are you effin’ kidding me? What kind of hours are these.
I finally was able to get in with the ever so elusive office hours, was greeting quickly and went to wait for the doc. All’s well… going well anyway, I’m obviously not. But while I’m hangin’ out in the examining room skimming through US Weekly when I’m not studying the chart on the human ear/​nose/​throat system. heh… cochlea.heh. That’s when I use my cochlea to hear some lady in the waiting room flipping out about her insurance and whatnot. Not my problem, what is my problem is the entire rest of the time there, right in front of me and my cochlea all of the staff keep talking about how this stupid lady is a pain in the ass. Unprofessional, much? Sheesh.
Turns out Dr. Sandra Goines, herself is very personable and effective. Too bad about that damn staff though.
Thumbs Up:
–Friendly doctor who seems to know her stuff.
–Nice enough office, full of cochlea posters.
Thumbs Down:
–So much for confidentiality and such.
–With hours like these, you might have better luck getting into a free clinic after a plague outbreak.