Harold’s Jewelry

Harold’s is one of a kind jewelry store. Every one of the jewelry stores downtown Los Altos has its own flavor and offers unique products specific to the store, and Harold’s is no exception. You can come chat with Harold about your needs if you want to give a new life to an old piece, or to design something from scratch. He does his own craftsmanship rather than sending a piece to another jeweler for repairs and such. My wife has bought a ring here once and she was satisfied with the service received. Higher end jewelry stores have come and gone (such as extremely overpriced Lussori), but there’s a handful that stayed over the years, for a long time, and this is one of those — with a character.

Harold is honest, easy to work with, and does good work. Our families have been using him for decades. He has done many different things for us — we have bought new, customized jewelry from him; we have had him re-​size rings; we have had him create new ring settings; we have had him re-​string pearls. The only reason he gets 4 stars instead of 5 is because he sometimes needs a nudge or two to get things done.

I have been a customer of Harold’s Jewelry for as long as I’ve lived here, and he is as honest as the day is long. He is excellently priced, sells amazing one-​of-​a-​kind jewelry, and has NEVER cheated me or done anything except give me exceptional deals on everything I’ve ever bought from him. All of my repairs have been done in a professional, timely and meticulous manner, and I am comfortable taking my family heirlooms to him, as well as my modern pieces (which have been purchased from him!) I will go nowhere else for any jewelry or repairs. I already have the very best!

I’m really bummed about my experience here. I took in a ring to get resized on a Thursday and the guy there said it would be done within a few days– maybe even the following afternoon. I waited until today (Tuesday) to go pick it up (they’re closed on Mondays) and was told that they do not resize sterling silver rings? They had my phone number and did not bother to call me on Friday or Saturday informing me of this so I could pick it up and take it somewhere else. They also could have seen that it was sterling silver and told me it when I dropped it off? It was my engagement ring so you can imagine how antsy I am to get it resized so I can wear it! Overall really disappointing.

I don’t know why more people will write about Harold’s Jewelry. I have purchased many fine jewelries, most of them are one of a kind, from Harold for many years. He is honest, trustworthy, and very reasonable. I will go to him to resize rings, make a pendant, or create an earrings from the heirloom pieces. He has never disappointed me!

You cannot find anyone who has higher integrity than Harold. He is honest and trustworthy. I have used him for over 20 years. His work is impeccable. I bought my first diamond ring here, resized it several times over years. Whenever I have special orders to make my perfect ring, pendant, or earrings, Harold is patient to work with me. He is an artist creating beautiful jewelry design with special talent and skill. He helps me find whatever stones I want. His price is always reasonable.
Many of my friends also use him for purchases and repairs. They tell me that they are happy with his work especially his skill in creating something unique.

Small shop, nice guy. He had the unusual settings that were just what I wanted.

Harold is a nice guy and did an excellent job in resizing a very old and delicate setting to a size 3.5 finger. It was something that could have snapped had it been forced, but he was able to take the size 6 down to a 3.5 as well as remove part of the setting to fit my diamond (from another ring) and do a simple antique bead setting.
His work was great… but it did take him much longer than he estimated. In general he isn’t on time, but the work is good and I trust his expertise.

I love this shop. Los Altos has an abundance of jewelry stores and this is the nicest. Not all about show. I don’t believe for a minute that the owner is in any way dishonest. I have had him replace settings on some precious jewlery and he does a great job, timely and reasonable. Give him a try, I’m sure you won’t be disappointed. And as the other reviewer said, you should always have your gemstones appraised.

In my opinion I found this place to be dishonest. I took my grandmother’s ring to get fitted to wear and when I picked the ring up I noticed the diamond in the center didnt look correct or original. I had been a customer of Harold’s for 20 yrs. and he had my trust, sadly I feel he took advantage of my trust. My feeling was he took my center diamond and replaced it with another smaller diamond, not even the correct size or cut. I addressed the issue with him and he was very defensive, I had no appraisals or photos to prove it, so I was out of luck! I took it to another jeweler in town and he verified that the diamond was different than the others, american cut and the other two were european cut, that was enough proof for me! It’s my opinion that the jeweler is not trustworthy!