The UPS Store

Expensive, bad options and poor service. I tried to mail a package, they were not willing to work with me on a good cost effective solution. Overall a bad experience.

I have been going to this branch of UPS for a number of years, 4 or 5, I’d say. I appreciate that they stay open until around 6:30pm on weekdays. My post office box is at the post office, just up the street. I have been carrying the manager’s business/​branch card around in my wallet for 2 or 3 years, since I wanted to put in a good word for him with his bosses. His name is Mickey Pandit. I have gotten nothing but exceptionally good customer service from him and from the occasional helpers I’ve seen working there. Mr. Pandit has always been good-​natured and helpful when I’ve gone in there with any need. He really seems very well suited to a customer service job that requires accuracy and efficiency in taking care of customers’ needs. He has always been very willing to help and efficient in helping. I have always had good experiences there. Mr. Pandit is a remarkable employee, and I can’t imagine anyone being more able to represent UPS and take care of UPS’ business better than Mr. Pandit. I’m grateful to him for the the consistently reliable excellent customer service and help he has always provided.

this place is just terribly managed. i’ve had a few reasonably nice experiences with shipping/​receiving packages, so can’t justify a 1 star review, but it’s tempting.
twice i showed up when they were supposed to open in the morning, only to stand there knocking on the door for 15 min with 1 or 2 other disgruntled customers. after giving up to make it to work on time, I called to see what the explanation was and both times the woman who answered was completely diffident, just kinda shrugging it off and saying something like «oh sorry, i was only bla bla minutes late and if you would have waited a little longer, bla bla…» c’mon, you’re a UPS store! not the USPS exactly but neither are you a mom n’ pop small business that can be 15+ min late opening when peoples’ schedules hinge on you opening when you say you open!
my final straw, which occured just a few hours ago and prompted this review, was when the clueless guy at the counter refused to give me the package that was delivered, saying he was not able to do so and if i would just wait 15 minutes, a competent employee would be there to give me my package. um, wtf UPS?! it’s just straight incompetent… who runs a business like this?
end rant.

They try to sell unnecessary stuff (since they’re a franchise).

Honestly one of the worst customer services ever. Don’t print here. They charge 3.50 plus the pages. And I was not told I would be charged for using the computer to print the pages and would be charged for it. They kept insisting to pay. Probably best to go to FedEx as they have a self service print where one print is $.12 instead of $ 3.50.

I just came from the UPS store where I received very prompt and friendly service by the gentleman there. SO much faster than waiting in the long lines at the post office! It’s a great resource to have right in downtown Los Altos.

$ 2 for print out 1 PAGE? Seriously? Are u fking kidding me? The indian guy said $ 1 for a page and $ 1 for using computer to print from the USB. This is just rediculous, rip off. I usually go to UPS for printing and it only costs 15 cent per page. Don’t ask why «YOUind» get hated by people! Anywhere! That’s you who make people don’t like you. Everytime I go to indian store, it always happens like this. 1^st time be here and would be the last time. Fking crazy.
UrCheap!
I’m sorry for who disagrees

Notice all the old reviews are bad and all the new ones good? I also had a great experience. I had over 100lbs of old bills. etc that needed to be shredded. I got great service from the fellow who I believe is managing the store, and he offered me a discount with no prompting because the amount was so high. Also agreed to hold my containers until I could pick them up. There were 3 staff avail when I walked in about 10am and no waiting — everyone friendly.

The US Postal Service could learn a lot from these wonderful people. Open on Saturday. I was in and out in under two minutes.
No line and very very polite.
Highly recommend!!!

Okay, this is a very limited review.
Like the other reviewer, I am writing to say this store was great to me this week.
I had a limited request, but everything was done well, the gentleman was nice, went out of his way to give me a receipt (w/​o my asking), was friendly, and not a complaint in sight.
The store seems a clean, well-​stocked, there was a thing for kids to play with, and the parking was easy.
I’d give them the benefit of the doubt.
Earlier reviews seem stale, and I’d bet the population that use this store aren’t big Unilocalers…
You just have some very poor, but very dated, reviews for people who had a bad experience with the prior staff.
Give them a try, and if you’re happy, help them bring their stars back up;)

I looked up this UPS store on Unilocal when I was in the area with some extra time and realized I could finally mail the packages I had been carrying around in the trunk if my car for days.
I made it there just 5 minutes before they closed and the man at the counter was super nice about it. He helped me through the door with the huge boxes, helped me open and reseal my boxes (because my boyfriend had forgotten to put the RMA paperwork inside), and generally displayed excellent customer service.
Normally I wouldn’t bother writing a review, but the rating on this store was so low that I felt like maybe I could make a small difference here. My experience at this store was great! Would totally return!

I went in to get a couple of documents notarized. No notary was there. Why do they advertise notary services if there isn’t a notary?

I think it’s weird that this store has such low ratings. Personally I think the people here are great.
They are always really helpful and package things wonderfully for me.
They are not chatty and get the job done in an orderly fashion.
Lines can get long in any shipping store like FedEx and UPS so I expect that going in. Thats why the wait time doesn’t bother me.
Prices are to be expected for shipping. Most of the time, I ask them for shipping and time options. It’s a good way to save on costs.
If you go in during the afternoon on a weekday, the lines are shorter.

FYI, only 1 standard pick up each day at 5pm.
if you go after 5pm, it is really quiet. Lots of parking and the staff is efficient. Also, they were helpful in that I needed to charge the UPS charge to an account and they said «get them to email you a label» otherwise I had to take it to a UPS hub which would be in Sunnyvale. and they gave me the measurements and weight so I could give that info to the person who was receiving so they could generate the proper label.

great location in downtown los altos and a nice alternative to the us postal service. generally speaking, lines are shorter here and staff has more time and patience to answer your questions and help you with whatever you need. there’s the standard mail/​letter drop box, packing supplies for sale, and mailboxes for rent. in addition, this one even has a train set for young children to entertain themselves with while the adults take care of business.

Jen seems to have been fired. Thank the gods, she was terrible. I had many encounters with Jen. Essentially everything I did with her was screwed up, sometimes to be discovered months later. Jen seemed to have open contempt for all of the store’s customers.
As of a couple of months ago, Mickey is the new manager. He runs the store by the book and has promised to stay until the posted closing time. So far, he has treated me fine. Business seems to be up a little as well.
I’m still finding things that Jen did, though. For instance, another person who was supposed to be listed on my box wasn’t — and the ridiculous paperwork Jen insisted upon was mysteriously lost. Considering how long it took us to accomplish this, my anger kind of went through the roof. Mickey gave me some compensation by way of apology for Jen’s incompetence/​malice. If you were wronged by these guys in the past, I suggest another try.

Went in to ship a package, pre-​labeled, just needed to drop it off. Anyway there sign says open till 6:30pm yet when I arrived at 6:23 all the doors were locked, light out and security gates closed.
So.Please change your signs to say:
Open: 8:30am — Closed: whenever I fell like going home.

I shipped 4 boxes of hardwood floors through this UPS store, the supervisor there, «Jen» does not mention she thinks there is insufficient packaging. All 4 boxes are damaged, and the claim from UPS was denied for insufficient packaging. I come back to Jen, she says she warned me that the package was going to be damaged. Why would I ship a package if I was warned it would be damaged. People need to stay away from this location.

Wanted to mail a package via UPS and bill to a client. Looked up UPS on information and found the closest and walked in. The first woman I spoke to said they do not mail packages there, unless I had a computer-​printed label on a sealed package. I said that is ridiculous, this is a UPS store and there are labels on the front counter. She said we get a lot of complaints and I should call to complain.
I called the UPS 800 number and was told that yes, that particular store had packaging supplies and shipping documents, and that I could put another person’s account number on the label.
I went back in and relayed this information to a second woman. She said «we have labels, this is our label» and threw a completely blank stick-​on label towards me. I told her the 800 number had said they could do this and she said «How do we know that you have permission to use that account number? How do we know we’re going to get paid?» I asked her for the supervisor’s name and she said she is the supervisor. I asked for HER supervisor’s name and she said it is the owner, and they are not allowed to give out that information. I told her any legitimate business provides the name of its manager or owner to customers. She said she didn’t appreciate my slandering comments and implying that this business is sleazy or something. She said that if I call Corporate and refer to store number 3689 they will know who the owner is, I don’t need to know. I asked for her name and she said «Jen» and I said I suppose you won’t give me your last name and she said «I’m not going to give you personal information, I don’t want you looking up my address so you can stalk me».
Incidentally, I called The UPS Store 800 number and reported this to a lukewarm reception, and was told the franchise agreement does not require an owner to give out his name, and I wouldn’t be called.
And that’s what BROWN did for ME!!!

Avoid this place or part with too much money! I shipped two packages, one from this UPS Store and one from another nearby UPS Store. Identical packages, identical contents, to the same address, just a few weeks apart. I didn’t realize it at the time, but this UPS Store charged me over 50% more for the identical shipment and did not provide me any tracking information. When I checked the shipping costs on
, I found that they indeed overcharged me. When I went back to the store to get tracking information and asked about the price difference, all I received was a lot of static about how it was probably fuel surcharges… which are itemized separately on
and amount to about 90 cents, not more than eight dollars. Steer clear of this UPS Store, lest you be swindled too!