Walgreens

Long line, disorganized and undereducated stuff. They should ask you if you have insurance before they request payment. Avoid in any cost.

Found another bright spot at Walgreens in Los Altos in the otherwise dismal and maddening pharmacy: Nicole. Nicole is an intern working there for the summer and she is pleasant, friendly, customer-​oriented, service-​oriented, and an all-​around pleasure to deal with. Nicole is able to deal with the many angry and frustrated customers who have to wait 20 to 30 minutes for a simple prescription which is often bungled in one way or another. This rating applies to Nicole only, not to the Walgreens store itself which I would rate as a «2» at best.

This ismy third time to this pharmacy, so not basing my rating on just one visit. Rude and slow would sum it up. On first visit I dropped off prescritption and told them i would wait. They said it would be 20 min. I sat and waited… no one came in… but the pharmacy just kept filling other prescriptions knowing I was sitting there. After 20 min I asked and then he started my prescription. Another time I listened to one pharmacist gossip about someone else on the staff… I am a customer and I can here her! Today was last straw… slow and rude. I will go out of my way not to walk into the Los Altos Walgreens

The price for some products in this Walgreens is higher than those in other stores or
.
The quality of customer service is not consistent — some staff are patient and helpful. Some are not professional and aggressive on sale. I would go to Walgreens in Mountain View instead.

Was searching for a usb car charger for the last couple days. Had lunch nearby and was actually looking for a beverage for the road and walked by the hardware section. Boom. The usb charger was there. $ 10 for a dual usb port version. Decent deal and i didnt have to remember to shop online and wait

Flu shot time of year. Last time I saw John, I thought he was wonderful. No appointment needed. I stopped in and got my shot.
I really hate shots but John is kind and gentle.
Highly recommend but no more talk about shots, okay?

I’ve been to this Walgreen’s several times for it’s pharmacy, and because it is convenient, since I live nearby. On this account, I had a long list of items to pick up. Not wanting to spend forever and a day looking for something, I thought I would seek help, but without my asking, one of the staff asked if I needed help to find something. She brought me to some of the things I needed, and was so kind, and pleasant about it. She really seemed happy to help. After a few items, I let her get back to work and went from there. After a browsing for a while, I approached another employee to find another item which proved to be quite helpful because I never would’ve found it.
At the check out, there was one person before me who was purchasing her items. The first employee, who had helped me earlier, was now the cashier for this customer. I noticed she was just as courteous as she was with me, answering the customer’s questions about a discount she wanted to get. The customer seemed impatient, started making comments about how rude another cashier was. The cashier gave a neutral response, after which the woman proceeded to aim her attitude at the cashier. The way the cashier handled it was amazing to see, responding with much tact and reserve, very wise responses to everything this woman said, that the woman pretty much could not argue and simmered down. I surely would not have had that much patience in the cashier’s position. This is coming from someone who used to work in retail.
This made me think, some people act so entitled as customers. They can be so demanding and rude, treat workers as servants and belittle them.
They don’t need that.
I see these folks working hard already. So with that, I give 5-​stars for the employees who deal with a range of customers like me and that very rude customer.

The pharmacist is an A hole, plain and simple. He talked down to me and was disrespectful.
FYI: If you have a problem, complain by calling 1800 walgreens and they will escalate the problem and you will get a call back from a higher up at walgreens (not the store but the corporate)

What terrible service at this pharmacy. I repeatedly tried to have a prescription filled. I left two messages for the pharmacy to find out if this had happened. I finally received a call back. The pharmacist said that the prescription was filled a month ago and I should have received an automated call letting me know that it was ready; I did not. Because I had not picked up the prescription in ten days, the product was put back in stock.

I’m rating this Walgreens primarily for it’s pharmacy, where the pharmacists are incredibly friendly and have taken the time to get to know me – they’re great! On the other hand, the employees in the rest of the store seem to be very antisocial and don’t enjoy interacting with customers. While this can create a terrible experience for a customer shopping, I have been there so many times that it’s kind of entertaining dealing with the employees here.

I try to avoid this Walgreens– the employees are generally rude and seem annoyed when I ask for assistance. They are also not good at keeping essentials in stock. The new location along El Camino is a great alternative!

A bunch of grumps work here!

Unless you enjoy being treated as an annoyance or have absolutely no other pharmacy option, avoid this Walgreens. The staff is almost always unhelpful and unpleasant. And the store prices are fairly high. CVS or Target will be less expensive.

I had the absolute worst service from the pharmacy this past week. I went to pick up medication for my mom on a Friday – Walgreens said they had no order. I called the nurse the following Tuesday who had had proof of a faxed order which she resent on Tuesday, then she called five times to verify their receipt of the FAX. She kept getting put on hold, even asking to talk to the store manager, who also did not pick up the phone. The nurse called me with the news and the assurance that the FAX was received on the Walgreens end, and that she could spend no more time on hold trying to speak to someone. And guess what? No medication was ready for me last night! I had to call back the nurse this morning who finally resolved the issue. I am switching to Los Altos Pharmacy.

The pharmacy has very poor customer service!!! They have several pharmacy techs working at the back but only 1 attending to customers who are picking up/​dropping off prescriptions. This is despite having a long line during the lunch rush hour or after work! There were 4 occasions wherein my prescriptions were not ready after ordering 4 hours ahead of time!
With the poor customer service I received several times during the week, I decided to pick up my medication on a Saturday at 1:15pm only to find out that they cannot release it because the pharmacist is out to lunch! I understand that it being written as a new prescription I need a consultation with the pharmacist. But I think they need to have a better back up support.
I now make an effort to call ahead to find out if my meds are ready for pick up even after ordering them online a day or more ahead. In doing so, I still get a rude pharmacy tech on the phone (her name is Sheila).
The corporate management team needs to work on improving the customer service at the Los Altos, CA location.

Seconding the motion to not use this store for photo processing. If they treat customers in the rest of the store as they did in the photo dept., then don’t use this store at all.
The guy in the photo department said I could have my order in an hour. It was 2 CD’s containing 600 photos total, so I thought that optimistic. I returned in an hour and found some of my photos in the processing machine’s slots and some were spread around a cabinet. There seemed to be more photos than I expected. I was told to return in another hour. When I came back, I was told one of the orders was done (photos still spread around the department), but that they were having trouble with the second order.
I got the one order, took it home and had to spend hours trying to figure out if I received the 97 photos I’d ordered. There were 3 copies of each of the index sheets, 6 copies of some photos, 3 of most and one of a few .
Today when I told the manager of this problem, he told me I had made the mistake of ordering too many. He refused to acknowledge that his employee could have made the error even when I explained that the second order was too much for the employee to manage. He was able to admit the machine had made an error on the second (again up to 6 copies of some and missing others) and was going to shred all the photos and make me start over. I ended up paying about $ 25 for the one copy of the CD and the 33 prints that I’d ordered (plus a huge pile of unordered discards and unedited copies of photos that I had edited!) on this second order.
The manager wouldn’t listen to me, had fast answers, had conflicting information and had employees who seemed oblivious of the need for keeping fingers off the front of photos.
i won’t be going back. And I’m not sure that I would ever use any of the other departments of the store (including pharmacy) if in any way this manager has any oversight of the other departments. He, Robert K., is the store’s general manager and not a photo department manager.

Good store, staff is freaky but cool, always open!

Pharmacy is ridiculously slow. Even if you order your prescriptions ahead of time there is always a line. Tip– don’t even try to swing by to pick up your meds if you are in a rush or on a work break. You will not make it back in time!!!

Don’t use this store for photo processing!!!
I probably should have taken it as a sign when there was literally nobody in the photo department when I went to drop off for development the disposable camera my boyfriend used in Hawaii. But I had them page someone and dropped off the photos. They told me it would be $ 9.99 for the prints and $ 2.99 for the CD.
When I went back that evening to pick it up they again had to page someone to the photo department since it was deserted, and then they told me it was $ 15-​something. I said that sounded a little high and could they tell me the pre-​tax price? The guy kept insisting it was $ 15 before tax (no, then it would be $ 16-​something with 10% tax…), but then finally told me it was $ 13.85 pre-​tax. I said that I had been told it would be $ 12.98 pre-​tax. It’s 87 cents, so obviously not a HUGE deal, but I wanted to know why there was a difference in price. The first guy I talked to was extremely insistent that $ 9.99 + $ 2.99 was $ 13.85. Big endorsement for the California public school system right there. Finally, someone else came over and explained that I had 27 prints instead of the standard 24, so they charged a bit extra — fine, thank you, that’s all I wanted to know! I’m not sure why it took 20 minutes.
I got home and looked at the prints and the CD and discovered that they failed to print 5 of my photos! They were all there on CD, but had only given me 22 prints. This was especially annoying, because they charged me extra for having more than 24 prints, when in fact they gave me 22.
So I called them this morning and spoke to a very sweet woman who barely spoke a word of English. I explained that I had only received 22 of the 27 prints for which I had paid, and could I please have my card refunded without having to come into the store, since its rather out of the way for me. She was very nice, but kept repeating over and over again that yes, I could come into the store and they would give me the extra prints. I thought I was finally making headway when she asked for my phone number so she could look up the order (she couldn’t even understand my phone number no matter how slowly I said it so I eventually had to tell her the numbers in Spanish), but after she pulled up my order she said «Yes I see the order… ok you can come into the store and we’ll give you the prints!!» My Spanish isn’t good enough to explain that I didn’t want to come to the store, so I gave up and got put on hold for the manager.
I FINALLY got connected to her manager and after going through the whole story over again managed to get a the money refunded to my card (in theory, although I wouldn’t be surprised if they actually end up charging my card again, they seemed so incompetent). There was so much drama & time spent just trying to get a single roll of film developed at the right price — I would never use this place again. And employees who don’t speak English really shouldn’t be answering phones.

It’s close to me, and it’s relatively empty. It’s moderately big, and I can get nearly all of my meds and personal care stuff here.