24 Hour Passport and Visas

They really make getting a passport easy and fast! Much better than going to post office for sure!
Staff was extremely nice. Mark and Mirna helped us and they were both helpful and friendly.
We did have to wait a bit which we didn’t expect because we had an appointment.

STOP. If you are planning on getting a passport quickly, I urge you not to come here. I spoke with someone on the phone before I arrived and they quoted $ 69 for 9 – 14 business service. I asked about pictures, process, etc. I know for a fact I asked about everything, because I was getting quotes from 3 – 4 different places and I wasn’t really in a rush so I could do the most affordable plan. I made an appointment and cancelled the appointment at the other 2 places I had made (quotes at $ 99 and $ 120).
I came in on a Saturday and Mirna was kind, busy, and alone — though the office was fairly busy. She was answering phone calls and trying to manage everything — she even googled directions and read them to a customer on the phone — like talk about great customer service! I asked twice, if I could pay and she said, «I’ll just give you the invoice at the end,» and then I confirmed I made an appointment for the $ 69 cheapest option and she said, «Ok. Great. We’ll do the invoicing at the end.»
After all was said and done, she gave me an invoice for $ 127.31!!! I told her that there must be a mistake, and she let me know my pictures were an additional $ 19.99 AND — you aren’t going to believer there — AND they have a $ 38.32 handling fee… WHAT DOES THAT EVEN MEAN? Ok, the pictures — you know, a little misleading and DEFINITELY should have mentioned that on the phone and FOR SURE should have mentioned that in person… but Ok. I can get over that. The handling fee was left out on purpose over the 7 – 8 times I talked about pricing from someone at this business.
I let her know I was told $ 69 on the phone and that no one mentioned ANYTHING about an additional $ 40, and she said (I shit you not) — «I didn’t talk to you on the phone…» soooo ok… you aren’t responsible… got it. So, then I said, «Why didn’t you tell me this when I mentioned the price twice in here…» and she said (Again, I don’t joke)…“I said you would be invoiced at the end.” I was so mad, but I had already filled out the government documents, taken my picture, and wasted an hour… so I left fuming.
I waited 14 days to receive my passport and NOW I can share my story. I didn’t want to write this before I got my passport back — just in case they were SUPER shady and pretended to lose it — haha. All in all — if you are skimming this. DO NOT USE THIS BUSINESS AND IF YOU BE AWARE YOU HAVE AN ADDITIONAL $ 38.32 FEE FOR ANYTHING YOU DO!
That is all. Longest review yet, but I feel like I owe it to you since I was in your position just a month ago.

Extremely nice people, got my passport in 8 business days when they said it would be 9 – 14!

This place is a scam and only a line waiting service. You are much better off paying someone on the street to handle your passport. Don’t even bother with an appointment. Means nothing. Stay away.

If I could leave fewer stars I would. This place is an absolute mess. Avoid at all costs.
Had an appointment (with kids) but they still left us waiting 45 minutes. Only after we asked did they finally think to tell us they couldn’t help us at all.
Poor guy in front of us had been waiting two hours just to be seen after he’d made an appointment. He eventually had to leave.
Their excuses are well rehearsed blaming the post office for confusions their own lack of communication.
Be warned.

In and out in less than 5 minutes! Great quality, friendly photographer and a fair price.

When I originally spoke to Mark he told me we would have the passport by 3:30 the next day.
Then, when we went into the office to actually handle the paperwork he said 4:30 the next day. We Paid $ 439 to have it expedited and then another $ 200 to the passport agency.
They ended up not getting us our passport until 6:00pm the next night. For an expedited fee of $ 439, the passport should have arrived on time.
We weren’t offered a refund or a discount. Us and 4 other people say there waiting for two hours and just because they knew they had us in between a rock and hard place they felt it was okay to be absurdly late.
I am strongly considering charging their fee back on my credit card since they didn’t follow through on their end and then failed to offer to make up for it in some way. If you’re going to charge nearly $ 500 for a service, you better make sure you’re on time.
I would highly recommend going somewhere else!

Very professional, and received my passport promptly. There was a problem with fed ex, but the Guys got it resolved by personally straightening it out with fedex and getting my passport delivered. Excellent experience!

Amazing, Caring, efficient, and was able to execute a complicated passport renewal within 24 hours. Can’t imagine using any other service. Sincere and committed to help their clients. I highly recommend this amazing service that I don’t feel can be compared to any other in the LA vicinity.

Got my passport replaced on an emergency within 24 hours, as they had promised. Price was not cheap, but it was cheaper than comparable services by other local companies. Would definitely recommend them to anyone in need of an immediate replacement.

I love this place they got my passport earlier then expected, the service was great they were really nice and very affordable I paid about 300 total for the service fee (which was 6 – 9 days) and the us processing. I would highly recommend coming here !

Nothing but good things to say about this place. I needed my passport in a timely manor and they promised just that. They were all very professional and polite there in the office and I would definitely go back for any of my passport needs ask for mark he’s your guy for sure

24 Hour Passport and Visas is the epitome of miscommunication and poor customer service. My experience with this business has been nothing but negative.
I wasn’t looking for any expedited service, just a place to turn in my application to renew my passport. When calling USPS as well as other passport acceptance locations, there was a 3 – 5 week wait for an appointment and I simply wanted to get the task done. At the time, they had an average of 4 stars and I should have heed the one star reviews. I decided to look past them and I regret doing so.
When calling to check their availability, they were more than happy to assist me. They scheduled me for the same day at 2:00pm. Upon arrival, I was a little weary but seeing other customers picking up their passports put me somewhat at ease. I didn’t go in until 2:45pm and the employee helping me, April, was a complete mess. She was helping two customers at once, running back and forth, and could not dedicate the appointed time slot to the appointee. KEEP TRACK OF ALL INFORMATION YOU GIVE because she THREW AWAY the first page of my passport application (which included my social security number). If I hadn’t pointed that out, valuable information could have been lost. I told her the application contained two pages and I believe she threw away one of them. She attested at first, but as soon as she went through the trash, she realized the mistake she had made.
April then charged me a hefty fee ($ 125, others were charged $ 140 so I guess I should consider myself «lucky») and told me to go to the Beverly Hills Library to be sworn in. She said there was going to be a line so simply wait. When arriving at the Beverly Hills Library, I was informed by the agent it was by appointment ONLY. The same people I saw at 24 Hour Passport and Visas, also wanting to get their passports, were at this library desperately waiting to be taken in as a walk-​in. I waited and waited and finally at 5:30pm I was taken to see the agent.
Talking with the agent, the agent himself informed me that they don’t suggest these types of services. His exact words were that they «scam people.» They aren’t truthful and if you don’t have an itinerary, they’ll print you a fake one, which is against the law.
Fast forward to the day my passport came in and was available for pick up. I received a voicemail from April and when I called back, a man from the business answered. I asked him if I could come in on Saturday. He said yes. I asked him when do they close? He said 3:00pm. I asked him, if I needed to make an appointment for pick up and he said NO. Saturday arrives, and I’m there at 2:15pm and the business is CLOSED. I called the number April called me on — no answer. I called the Unilocal number — no answer. 3 minutes later, I get a call from the Unilocal number. April picked up asking me if I needed a passport. They seem more than willing to help you to charge and take your money, but when it comes to the actual passport process, it’s a nightmare.
In phone conversation, April informs me they aren’t open on Saturdays and they go by appointment only. Once their appointments are done, they close. I told her of how her co-​worker informed me otherwise and she rudely told me «well he told you wrong.» April is the kind of person that will interrupt you and won’t let you finish your sentences or questions so make sure you STAND YOUR GROUND, finish what you have to say and makes sure she hears. I asked her if my sister could pick it up since their regular business hours, I’m in fact at work myself. She said yes.
In conclusion, they’ll get you your passport but you’ll need to be willing to dedicate your day and time as well as be patient enough to deal with these people. Good luck!

A life saving service. I had a big family trip planned and unfortunately my passport had expired but the super hero passport service came to my rescue and saved the day Live person is usually there to answer the phone friendly kind superior service and yes exceptionally fast like a

Completely disregard the nasty reviews below. April and the staff at 24 Hour Passport and Visa ROCK!
I made an appointment (they do welcome walk ins) this Tuesday and didn’t need my passport in too much of a rush. And it is now SATURDAY and my passport is in the office. Professionalism, polite, thorough… Worth every damn penny!
Thanks girls for all of your help! I appreciate it!

Went to April to get my husbands passport last minute. Her staff was nothing but exceptional and all we had to bring was an ID and money to pay. The passport came came within 3 days. They took pictures, and processed all paperwork needed. Every single staff member was professional and super nice. My husband got his passport and was good to go!
If you need a passport in a hurry i recommend that you go here!
Remember your passport needs to have 6 months on it before it expires otherwise the airline will NOT allow you on the plane!

Poor quality, unprofessional employee that runs the office. Lady on the phone was helpful but unfortunately, at the office, you end up with a rude, lazy worker who doesn’t follow through. And in this line of business, follow through is imperative!
Thank you and best of luck! :)

Had a great experience here. I was panicking about all the documents and papers and applications I had to worry about bringing, so I called and was told, «Bring your ID, your birth certificate, a checkbook, and a way to pay us. We’ll do the rest.»
Darned if that’s not exactly what happened. Very easy process, took 20 minutes in their office to fill out applications, take photos, etc. Another 30 minutes in the VERY CLOSE post office (which should have been 10 minutes) and I was set to go, just like that. The Post Office deals with their customers frequently and knows the drill. It’s a well-​oiled machine.
Follow their instructions, book an appointment if you like (and no, it’s not NECESSARY, but it’s an amenity that costs you nothing, so why wouldn’t you), and they’ll handle the rest.
Very satisfied.

Bad service with lazy and rude employee.

I was really in a bind, my passport expired and I had 24 hrs before my flight. I found them in google and first I was really skeptical because it takes 3 –5 days to expedite for a passport.
I came in at 1pm and Mark was really helpful. The next day, I got my passport at 4:45pm.
Definitely recommend them to people in a hurry.
FYI– you should have looked at the TSA face when they saw my passport was issued the same day as my flight. I was wearing the same clothes as well!