AFTRA-SAG Federal Credit Union

I love banking here! The Staff: Sam, Jeanine, Kalya, Gricelda are all great people and make banking here a pleasure. Besides them, banking with the credit union rather than any of the major banks (i am a former US Bank customer) is a breeze and a delight. I used to always endure so many hassles and major fees at other banks, so many hiccups and road blocks. US Bank shut down my card one time for «fraud» because I was trying to purchase nail polish down the block from my house at my local beauty shop. Fraud? Down the street from my house? for NINE DOLLARS? insanity. I never have this problem with Sag Aftra FCU and particularly at this branch. They are a class act. Open an account here. Tell them Ina sent you :)

AFTRA​-SAGFCU​.ORG is accountable to:
National Credit Union Association review.
Google them they are in charge of Credit Unions.
I filed a claim with them against Aftra-​Sag Federal Credit Union
I was a member in good standing for over 10 years until I got heated when Ginger Harris attempted to misdirect $ 21,000 of my money into a Bank of America account I DO NOT HAVE.
Then AFTRA-​SAG FCU closed my account to cover their tracks.
Burbank branch is a SCAMMING Branch.
First they misdirect $ 21,000 bank transfer to a Bank of America account I do not have!
I transferred money from using their «Bank Pay».
I received an email from Ginger Harris stating need you to verify your Bank of America routing number and account number.
No Ginger Harris is available by phone or email?
I get heated and go into the Burbank branch to correct.
Then I receive TWO UNSIGNED Registered letter stating my account is being closed within 10 days for abusive language?
Excuse me.
When Ginger Harris misdirects $ 21,000 bank transfer to a Bank of America account I do not have and is not reachable by email or phone YES I GET HEATED.
What frosts me is the UNSIGNED TWO Registered letters. If you are closing my account have the GOOD TASTE to sign your letter.
Like pulling teeth getting the names of the 3 stooges that were responsible for letters.
Their names are:
The leadership team :
Jose Rodriguez
Luis Campos
Phil Weiss
Those three above must answer to the National Credit Union Association.

Love my bank! People working here are always so nice. Never have to worry about any one with attitudes.

What do you want in a money putting-​and-​taking-​from place?
I’m looking for a place that I can put my money quickly and easily. This credit union does that pretty well. The reason this review is only four stars is that the hours at this location are not long enough to make «easily» actually mean easily… especially short hours on Fridays.
The people, however, are top notch. I have seen them deal with disgruntled divas, crazy old folks, and people who don’t speak a common language… The crew at this location are always working hard to make sure everyone with whom they deal understands what’s going on. They are professionals… friendly professionals.
They work hard to make the work flow in the office as smoothly and quickly as possible.

I love my bank! I have been w the AFTRA SAG FCU for 22 years and plan to stay for 22 more. Sam, Gricelda and Kalya are great and I always get great personalized service.

I love this branch! I love teasing all the tellers including Gricelda and Laura.
So much fun dropping by and always a pleasure doing my biz here. Never bank anywhere else if you’re in showbiz!
I am always in and out in 5 minutes. Rare for a bank!!!

WHEN YOU JOIN THEY HAVE CONTROL OVER YOUR RESIDUALS!!! It is hidden in their agreements and they will never tell you but you may learn the hard way as I have. THEY made an error and deposited money into my account. Nearly a year later they seized my account and cut off my residuals and ruined my PERFECT credit until I repaid the amount THEY accidentally put into my account. No bank in the world asks to own your payroll! I have since paid them back and am still waiting for my residual payments to be released and credit to be cleaned up. I have filed with every regulatory agency there is and all admitted it was unfair and extreme but they could do nothing because I signed the membership agreement.

This branch is amazing! The staff here is very friendly and I love doing my banking here. Gricelda is so nice and always so patient with me. Sam is excellent with the loans! Very informative and always giving me great advice. And can’t forget Jeanine who is so sweet and helpful. Thank you guys for all you do. You guys are the best!

The best. Sam and lady Jeannie are the best. Helpful friendly and know what they are doing. Couldn’t be happier with the bank and the two of them

i went to Europe and needed to use my card THEY BLOCKED it stating if you go out of the country or to other cities you must notify them in person. I was like No problem. I closed my acct. with them. They suck. I shouldn’t have to tell them when I go out of town. Luckily I had two other bank cards that I had money on and access to them. If i had only depended on my funds from Aftra Sag account I would have been in ITALY with NO MONEY. That was crazy. They asked me why didn’t i order Euros from them? I said «First of all I can get from aTM Machine far faster. it takes them nearly two weeks to order foreign money. They really suck and they have a lowsy attitude. I hope that the state of California Shuts down the entire union. It sucks now that Aftra has joined in anycase. WORTHLESS and the bank sucks too.
Also L.A. Fitness ran multiple charges from my account while i was in Europe my acct was locked but somehow they managed to charge me $ 380 in fees. So they took my residual checks. They are crooks. seriously only put a few dollars in there.
if you must have it to cash your other checks but before I deal with them and drive there. I rather cash my checks at ACE Check cashing at least i know i will be charged a fee and these people are Crooks.
moving my IRA also they sometimes don’t even have access to it. I was there and the system was down i said i can wait they said it may be like 2 to 4 hours. In anycase you cannot mail in IRA deposit. You have to go there in person so if you are out of state you may as well CLOSE it because nobody has time to go in all the time this crappy bank sucks. Oh one time i got an international money order and they wrote all over then told me they could not cash it. So I had to mail it back to my Uncle and he had to send money via paypal and luckily he got the money back he had gotten it from his bank. at least they could have called and verified.

SAG and AFTRA owe it to their union members to sever their ties with this horribly corrupt credit union. If you doubt me on this just take a gander at the many damning reviews of this unscrupulous credit union. Except for the woman who reviewed them glowingly because she imagined she was somehow peeing in close proximity to Tori Spelling… every other review on here skewers them. For good reason too… they cheerfully suck your accounts to empty with their disgustingly massive monthly fees.
It’s noteworthy to me that their branch managrs refuse to divulge their last names. No doubt they fear being called out by name publicly on Unilocal reviews.
Their so called manag of customer service is horribly lacking in ethics. She has earned the posting of her name here. The woman is Marilyn Mc Daniel. Maybe someone needs to point out to Ms. Mc Daniel that customer service means SHE is supposed to provide serevice to the customers… not to simply and snidely defend the disgraceful emptying of their accounts.
AFTRA SAG Credit Union has fees that are WORSE than any other credit union I have ever dealt with. Frankly, they make Wells Fargo’s notoriously hefty fees look reasonable by comparison.
This place is a class action lawsuit just waiting to happen.

I used to save my money here, but when I went to Korea for two years, SAG-​AFTRA Credit Union closed my account due to non-​activity and took my money! O=:-/ Not cool!

I was so thrilled to be banking here for many years. However, that has now changed. They are now charging me $ 20.00 a month in banking fees if I do not keep a certain balance. This was never the case before. With economic times being a challenge, instead of supporting their clients, they are penalizing them. I am looking for a new place to bank in the new year (2012). Such a bummer. It was good for a while,

We have been members since 1971. Everything was fine for a while, but
in the last few years, it has become worse and worse. We thought that the
smaller feel of a non-​bank would be a better choice. WRONG! A bank is a bank is a bank. The service is terrible (good in the past) and the fees are rIdiculous (hardly was there a fee in the past for anything).
Sadly, I am closing my accounts. I don’t have to be mistreated there — I can be mistreated anywhere!

They took money out of my account without ever notifying me. The first letter I received was the one stating how much they took out. When I called in they said they could close out my account and send me a check. 2 months later I’m still getting money deducted from my savings account. I called back to ask why it hasn’t been closed and where my check was and they said they have no records of me calling in and asking to close my account. They said they have all records of calls and I never called in even though I forwarded them my tmobile statement with the exact date and time of my call.
This is almost to the level FRAUD!!! Its like they are holding my money captive and they keep deducting from it.

Nice people, HORRIBLE bank! These people charge fees in a way that makes Wamu, Chase, Wells — you name ‘em — seem like purely altruistic institutions.
Furthermore, they have a web site that BLOWS, and POSTS MISLEADING INFORMATION which puts account holder at risk for incurring fees. (See other posters). There is something that seems criminal in the way they set people up to incur fees.
And of course, the LACK OF BRANCHES makes banking here a PAIN IN THE ASS, and you will just end up paying SUBSTANTIAL ATM fees since you’ll have to use other banks’ ATMs.
Whatever advantages you think you are getting from the ASFCU can be gotten elsewhere. STAY AWAY FROM THIS BANK!!! If you don’t, over time, you’ll thoroughly regret having an account there.

Jonathan B… You couldn’t be more right with your post.
Their online interface looks and acts severely out-​dated. It’s not necessarily user friendly either. The balance that is displayed does not reflect pending transactions and therefore is misleading. To find your balance you got to go through some clicks from the side menu bar that aren’t very intuitive.
Please consider that it is absolutely inappropriate for a bank or credit union to charge overdraft fees for debit card transactions. Overdraft protection is a luxury. For those that opt out, to simply decline the transaction is appropriate. AFTRA-​SAG does not do this. If you opt out any declined transaction will be given a fee. If you opt in there is still a fee.
One day I was buying a cheap bottle at Ralphs for less that $ 7. The card was declined. I thought I had entered the wrong PIN because I checked my account balance just a hours before (see the current balance issue above) so to my understanding there was more then enough to cover that purchase. I swiped again entering in my PIN again. Declined. Then again. Confused, I left. I logged online and saw that my account was negative and I had been charged $ 35 for each swipe. I called to dispute the charges noting that the three attempts were for the same purchase and all happened within seconds of each other. They declined to waive the fee.
Also, there are only two or three branches. You don’t get 24 hour customer service. Checking accounts are non interesting bearing if under $ 1,000 or something like that. I could probably go on. The staff at the Miracle Mile location are very friendly but their product, at least for checking/​savings account is not competitive.
Best go to
and research a better bank or credit union.

I used to think this place was so great, sure they didn’t have all the amenities of the larger banks, but I thought that was a small price to pay for banking with a friendly credit union.
HA!
The nickled and dimed me, and started charging fees without any heads up. The final straw– A MINIMUM in a SAVINGS ACCT of $ 250!
What?
I thought the whole point of keeping money in a savings account was so that they could use your money and in turn they paid you interest.
Instead these guys just behaved like the rest of the lying– scheming banks out there. Only with none of the big bank service.
yuck.

ZERO STARS: THIS CREDIT UNION IS RUN BY CROOKS WHO MAKE THE EXCUSE ‘WELL OTHER BANKS ARE DOING IT.’
This credit union takes advantage of working people by snaking in fees whenever they can just like most corporate banks. They’ve never done a damn thing for me except take money that they did not earn and I doubt they ever will.
DON’T JOIN THEIR CREDIT UNION UNLESS YOU DON’T MIND THROWING MONEY AWAY.

I am a proud member of SAG and was delighted to move my accounts out of Chase to a credit union.
It was a HUGE mistake.
To open a checking account with them you need to pay a small $ 5 fee and open a checking account with a minimum balance. No big deal. It did seem a little weird to pay them to use my money but again I was so happy to be leaving the «larger» banks.
Here is where the trouble started. When you open your account you have a 30 «probation period» where any checks deposited can be held for two weeks. After that they can hold them for four days before «clearing».
On 1÷8÷10 I deposited a check for $ 600. I went online and checked my account. It stated, «Funds will be available 1÷11÷10.» So I wrote my first AFTRA SAG checks to pay four bills. I didn’t think anything of it and checked my account on 1÷16÷10 and was shocked to see that I had a negative account balance and $ 100 in late fees. Starting on 1÷13÷09 my checks started bouncing. (I had not received any notification that I was overdrawn.)
I called the bank (Saturday) and discovered that you can only talk to someone at the bank DURING BANK HOURS. Monday was a holiday, so I had to wait four days to speak to anyone.
I went online on Tuesday morning and discovered that they charged me another $ 25 overdraft fee for each check. Now I owed $ 200 in fees and the checks were still not paid and were getting late fees and penalties from these merchants as well.
I spoke to Loretta (Supervisor) at AFTRA SAG and she said that it was the bank’s policy to hold checks within the first month. I explained that the online banking said that the check was «cleared» and she said, «Well, we re-​examined the check and decided to hold it an additional ten days.»
I asked her if she could help me out with the late fees and she said, «I will meet you half way and take $ 50 off. That is ¼ of the way AND she will continue to charge $ 25 each time the merchants try and run the check through the credit union. The check deposited on 1÷8÷10 will not be «available» until 1÷21÷10! So the fees will continue to pile up until that date.
The best part is that I am out of the state and had to call everyone I knew to Los Angeles to ask if they could get as much cash as possible to the credit union today in order to stop the bleeding of late fees.
This is a horrible way to run a bank and a horrible way to treat your customers.
If you don’t mind not having access to anyone at your bank nights, weekends or holidays… this bank is NOT for you. If you are looking for customer service that helps you when something like this happens… this is not the bank for you.