Alarm 24

This place is terrible with customer service. What is wrong with the technician blaming his customer!!! I was happy with the service for 7 years, but this one little incident just affected me to think about swithcing to a different company. They are keep changing stories, blaming for something we didn’t do, keep asking me to hang up the phone!!! I DO NOT recommend this company to anyone!

This company has been our Alarm company for several years. I never had a problem until the fire men would frequently stop by cause they got a signal.
Well, seeing the fire men wasn’t the issue, it was the lack of service this company provided. First they blamed our switch and recommended us to someone and said it would be $ 700 to fix. We did our research and found our Fire Protection guy to do it for $ 400.
And once the issue was fixed, we realized the same issue still occurred. From the beginning, we told them it was NOT our switch but their panel that was the problem. Obviously they never took responsibility, even after we paid $ 400 to replace our switch.
When we tried to send the bill for $ 400 for Alarm 24 to pay for it since they told us to fix something that wasn’t broken, they avoided our calls and never responded. I kept calling and the dispatchers answering the phones would lie saying the owner was not available and would tell me that he would have the owner call me. He never did.
I called again today, the same dispatcher 22 said he wasn’t in. When I told him the owner never called, he put me on hold and when he came back, told me the owner would stop by.
First of all, they are liars and they can’t do their job right.
When the owner arrived, he started yelling at the manager of our company. He proceeded to belittle her asking if she knew what she was talking about and then threw the paperwork in her face in front of everyone. Stood over her desk and kept yelling, even made a comment, «i know you’re the owner’s daughter, but you need to listen to me… (more yelling)»
Who the hell acts like that? this business is korean owned and can’t be trusted!
they don’t know what they are doing and they are criminals. Charging us monthly fees when their wiring and panels are receiving the signals that our panel is sending.