American Utility Management

Worst customer service!!! very unprofessional customer services. I try to understand my bill and She was very rude and unhelpful. Do not move in if the building is managed by AUM. Their fees are outrages and they will try to charge you for any small execute they find without explanation. Worst company ever!

This company doesn’t even deserve one star. They charge you with late payment fees even when paying your water on time. Not to mention when this company took over our water bill almost doubled. Beware. Do NOT rent from a complex that uses AUM!

Don’t move in somewhere that uses them, that simple. From their $ 7.99 «convenience charge» to pay online for a 54.98 bill, to their $ 10 late charge, they are just out to nickel and dime their residents with service /​process /​late charges.
Billing period 4÷1÷16 through 4÷30÷16, they don’t even print the bill till 5/​18, it gets sent through regular mail and has a due date of June 8. The fact that they take 20 days to print a bill to have it due the next billing cycle should be proof enough that they’re trying to get people on the late fees. They’re hoping you don’t check the mail soon enough to snail-​mail them a payment in the mail so that you can pay their electronic «convenience charge» of %14.8. I’m still trying to figure what’s so convenient about it if I have to manually enter it each month. If you’re a day late, $ 10 fee on your 54.98 bill. Yeah sounds legit.
It’s not just me, from websites like these, they are a disaster:
I have begged my complex to find another company to use, but they refuse. Its really unfortunate since everything about our complex is amazing. =/​SMH

Online convenience fee, in 2016…

From Plymouth, MI, and I’ll add the same: DO NOT RENT AT APARTMENT COMPLEXES THAT USE THIS CROOKED COMPANY! The complaints in this State about AUM are the same as everywhere else: you will be overcharged by them, your payments lost, and should you choose to pay online (like most companies allow for FREE these days), you will be price-​gouged for it at a rate of $ 7.99 per bill payment! Really, it’s only a matter of time before a class-​action lawsuit is raised against these thieves.
As another person stated, ask each apartment complex if they use AUM before moving in, and if they do, RUN.

PLEASE ask the manager of an apartment you are thinking about renting if they use AUM — if they do then DO NOT RENT FROM THEM. As much as you want the place, tell them you will NOT rent from them because they support AUM. Known offenders who make you sign up for AUM are PAC properties in the valley. They dropped the fact we would have to pay AUM fees at the last moment.
Trust me, AUM is NOT the norm — it is a scam designed to STEAL your money.
If I could find a way, I would spend my entire life to shut down this company of scammers. The more research you do, the more you realize how sketchy and illegal this entire company should be. I haven’t had to deal with AUM in years and if I do, I will go to court.
research, research, research — these criminals need to be shut down.

I want to give negative 100 stars. This company is rubbish, I am not at home for one month, they still charges me 30 dollars for trash and 14 dollars for gas.

These guys are scammers. I mean who charges «convenience fee» for paying bills. What age this bloody company is living in?

They charges an extra fee to pay online is alright, but 7.5 dollars extra? Really, around 15% extra just be able to pay?

This company is AWFUL!
Landlords: DO NOT use this company.
Tenants: BEWARE when renting from any landlord using this billing company, it’s a red flag.

Only worth negative score. Totally horrible service and unknown overcharge. Actually they kind of cooperate with the housing agency to steal money. every month the fee is suspicious. Disgusting!

Too bad there isn’t 0 stars. This is a completely incompetent organization that taxes America’s poor and middle class with «convenience fees» just for sending out a bill. Please push your apartment complex to dump this useless vendor.
They use 20^th century computer systems and an «automatic payments» system that takes more than 30 days to activate, which means you might think you set up automatic payments but then you get a late fee because the automatic payments don’t set up in time.
In the age of apps and 21^st century technology, this dinosaur of a company will be out of business in 5 years.
I would seriously question the integrity of any apartment complex or landlord that uses AUM as a vendor. It is a back door way of increasing rents.

$ 80 for a month of usage !!
Has unexplained costs like Sewer/​Trash, shouldn’t the apartment complex for that.
These are all variable costs, will be charged even when I am travelling.
Wish I knew AUM will charge me before I signed the lease.
Who the heck charges for making payments online !!
Bloody scammy service !!

This is not a business, it’s a group of criminals. They don’t even bother trying to hide it.
Why Unilocal doesn’t have ZERO star ???

The only other company that’s treated me this horribly is Comcast, and I think they’ve even helped me better than AUM! Received a bill last month for almost $ 100 above my average cost, and contacted their customer service. They requested my property management do a unit inspection, as my apartment may have a water leak. In the mean time, they tell me to pay my bill IN FULL, will let me know the findings within a week, and will discount my next month’s bill if they find a leak. Still not the greatest response, but I was okay with it at this point.
Fast forward 20 days, my next bill shows up for the average cost. No discount, refund, nothing. So I contact customer service again, and they tell me that my property management hasn’t provided them with any findings, so they will check NOW. I’m sorry… but did I really just have to ASK you guys to follow up? It should be a given that you follow up with them within a week at the very most! Especially after telling me it would only be a week to get results. Not getting my hopes up for any discounts or refunds, however, after reading everyone else’s reviews.
AUM: FIGURE IT OUT!

Nothing much to say about this ripping off company more than they suck!
I wasn’t at my home for a month during the x-​mas vacation and when I came back I found out the AUM bill was even higher than usual. I called the «customer service» and a rude female was on the line. I told her that I was out during the whole month and I’m getting a higher bill! Her answer was they bill the whole complex and I signed the contract that I’ll pay a share and I am obliged to what I sign for!!! WTF!!!
Recently they started to campaign about eStatements and «Go Green», and they will charge only $ 1.99 for the ppl who sign up with that service instead of $ 2.99!!! Well, although I’m one of the biggest support to the environment and would love to go paperless like I did with all my bills and credit cards, but I would love to see them pegging us more and more for that. Because guess what? they are the biggest ripping off gang in the market! Worst customer service and the worst in everything! Not to mention how expensive they are!

Nice to know that my payments have gone into a black hole. To avoid further $ 9.00 late charges, I suppose I’ll just have to pay again, manually, with my credit card. What convenience! I’ll gladly add the $ 7.50 convenience fee to my bill.
Of course, this is after emailing customer service because their auth page was down, with the hopes that they would escalate to the appropriate techops team (s).
After that was resolved, I tried adding my checking account info so they could deduct the payment via ACH sans convenience fee. Not surprisingly, the page vomited raw error messages from MS SQL Server (hint: you can’t update a row that doesn’t exist, try inserting first).
All that being said, I’m just so grateful that AUM provides me with the convenience of manually paying my bill online with my credit card, it’s definitely worth the additional $ 7.50!
I’m surprised that more businesses don’t do this. Netflix, in particular, could learn a thing or two from AUM. They would stand to make a killing if they were to add a $ 7.50 convenience fee for each monthly transaction. Of course, it’s not truly convenient if the payment is processed automatically, so customers would have to manually enter their credit card information each month in order to enjoy the broad selection which Netflix has to offer.
Cheers, AUM. If you still exist in 10 years, I’ll buy you a beer.
Oh wait, I already did.

Absolutely the worst! If I could give them a negative million stars, I would. When you’re moving into an apartment please make sure they DONT charge you for aum bills! First they promised us they’d only charge us every other month, and now we get bills EVERY month! And each bill is $ 100+ which is not only too much, but totally unnecessary. What am I paying ladwp for if you’re going to charge me for water too?! I’m paying for water TWICE? Even electricity and water combined doesn’t cost as much with LADWP than it does AUM. Ridiculous! «Utility recovery, $ 7.50 convenience fee.» Um excuse me, with $ 7.50 I could buy myself a bowl of Chipotle. It’s everything but convenient.
Also, I should mention the fact that they send you your bill super late and expect u to pay within 2 weeks or you get late charges. $ 10. What about broke students who actually need to WORK on minimum wage to find money to pay these weasels huh? Ridiculous.
Why is this business still running? How are these charges even legal? Someone needs to sue them already.

Totally a thief and robber company. I dont want to include all the things they did in order to make money. If you are choosing an apartment, dont choose one using AUM, you will GET RIPPED OFF!!! I moved in my new apartment, they charged me 100 dollars for «utility recovery». WTH is that?
This company should be out of the business and I wish all the mean things happen to its employee and it’s owner. such a bad company without any quality!!!

I wish i could give this company negative stars they are sharks and current day THUGS they should be out of business, if you are moving to a apartment complex that uses AUM. DON’T DO IT !! its a rip off first off they give you zero options to pay them other than mailing a check (who does that now a days) you cant do payments over the phone and when you do online payments they charge you $ 7.50 thats almost 10% surcharge on an already hiked bill! this should be illegal WAIT IT IS! according to California state law they can not charge more than 4% of the transaction… i wonder if they know this? I smell a class action lawsuit coming…
They also hike the price of water and sewage to charge the consumer more (of course the landlords also benefit from this) they charge you by Square footage not by people living in your unit, we have one of the largest units in our complex yet there is only 2 of us living in it and we have to pay 4X as much as someone in a unit half our size with 6 people living in it. seems un reasonable and un fair we are basically subsidizing everyone else s usage.
I don’t know how they come up with the bills, but they should give customers the right to audit because something is fishy i moved from a 4 bedroom house to a ZERO bedroom LOFT and now im paying 4x as much for water and trash (Mind you i use to have a lawn that was watered 3x a week) this does not pass the logic test.