Art Appliance Repair and Service

I wish I could give this company zero or –1000 stars!!! I 1000% agree with the other reviews before me! Stay away from this company. They are liars, unprofessional and incompetent!!! If you still want to deal this company you’d better record all the conversations with them, to be ready when they change stories on you!
They were sent by Lowe’s extended warranty. I love lowe’s, they always have really good customer service. That’s why I couldn’t believe Art appliance still working for them. I have complained to lowes, I hope Art appliance will be dropped sooner than later saving other customers tons of headache.
So here is my story:
Lowe’s sent Art appliance on 10/​14/​2015 to fix the dispenser of my fridge. They came and said they would order the replacement part. one month passed, I called them, they said the part had arrived but it was damaged by UPS. Ok, so I waited for another month, Called them, how unlucky I were, cause the 2^nd shipment was damaged by UPS again!!! Every time I call them to check the progress, they would promise to call me back, but it never happened, ever!!! I have never deal with any company this incompetent!
I had to call Lowe’s in January, because it was impossible to get any information from Art appliance. Lowe’s rep contact them, and Art promised Lowe’s to call me back with info. Well, you could have guessed that Art never ever called me back as always! I had to call Lowe’s the day after, Lowe’s rep called them again and said Art would call me when the parts arrive.
Fast forward to now… it is 2÷9÷2016, after waited for another month, I had to call Lowe’s again. Well, Art appliance actually lied to Lowe’s saying that they had been to my place and everything was good with my fridge, so they dropped the case! Guess they never really ordered any parts for me. All the talk about back ordered, box damaged were lies!!!
I am kind relieved. I am glad they have dropped me, so now I could get other company to finally fixing my fridge after 4 months!!! I wouldn’t trust Art appliance to do anything to my fridge anyway.
Save yourself tons of headache, don’t use this company!!!
Update: Lowe’s rearranged LG ELECTRONICS to come fixing my fridge. LG ELECTRONICS ordered the part the same day and overnighted to my house, came the next day and fixed the fridge in 15 minutes!!!

VERY RUDE AND UNPROFESSIONAL! Lowe’s sent them to service a washer. I received a call saying that he was 15 minutes away and hung up while I was trying to give him my husband’s contact number instead. I called him back and told him that he hung up on me while I was still talking. He insisted that he needed to call the manufacturer right away because the washer is in a commercial property and wanted to make sure that the repairs will be covered and proceeded to hang up on me again while I was still speaking! I was done at this point so I gave my husband their contact info. My husband then called him and he ended up being placed on hold. My husband decided to just call Lowe’s directly and filed a complaint about this INCOMPETENT AND USELESS excuse of a company!

This company is sketchy. They installed used parts into my range and said they would come back later to install the correct part. After 3weeks of not hearing from them I called them and Alex the owner said he was not going to come back out at all. He was paid already and ripped me off. Don’t use this company.

Incompetent!
I had a problem with my LG washing machine under warranty. The warranty company sent them to me. They made a 3-​hour appointment block and arrived 1 – 2 hours late without an apology.
The repairman had to take the machine apart to diagnose the problem Then he had to order the part and returned (late again) two weeks later to announce to me — after taking it apart again — that he had ordered the wrong part. So he ordered another one and said I would be called when it arrived. I called weekly to find out if the part had ever arrived and was told that they were having difficulty locating it. After about a month I was informed that they had been dropped by the warranty company so would not complete the repair! I called the warranty company and was told that this was news to them. They sent out another company whose repairman arrived on time and diagnosed the problem just by listening to the noise. He ordered the correct part and had it delivered to my house in only 2 days! Another repairman from the company came out in a few days and installed the part in about 10 minutes.
DO NOT USE ART APPLIANCES! A&E Factory Service is much, much better.