AT&T

this post is not about the store its about att as a whole their F******* customer service sucks atop from that their communication with issue interdepartmental does not work one customer service says this then when you get to the store oh im sorry the customer service information that gave you that information doesn’t really know what their saying say what… to sum it up just pls give me one just one customer service number that knows what they are doing thats all im asking. just ruin my day and waste a lot of time and money and guess they cant do any damn thing about it for there valued customer.

Wow I called several times and nobody answered… What the heck r they doing??? I’m calling to see if I should come in person to fix my problem or I can do it over the phone… The customer service in person it’s good but dang they need to answer those phones!!! Waste of time.

I came here with my boyfriend when I decided to leave Verizon for AT&T (that sounded funny ha). Anyway, I gotta say that although there were lots of ppl inside waiting to speak with a representative it was pretty smooth for us. We didn’t wait very long. Once we were attended on, the rep (I forgot his name) was informative and professional. I got a pretty good deal and my boyfriend ended up switching over so I was part of his plan. Phew! Not bad!
The only reason I’m not giving five stars is because when we were calling to speak with someone, we could never get a live person.
Overall, a good experience.

I had a really bad experience at this location. All the reps on the floor ignored me while they helped other customers. I had to bother them to even get their attention. Clearly the two of reps on the floor were more interested in helping pretty girls because they both asked the cute girls already being helped if they needed help before finally turning to help me. And on top of that they couldn’t help me with my problem. Had someone simply greeted me with attention to my needs 20 minutes of my lunch break could have been spent doing something productive. Avoid this store at all costs!

Wasted my time talking to a horrible service representative Sergio. Going to the Apple Store now. Will never give this store my business.

I have been a loyal customer of ATT since 2004.
Last February for some reason, they said my payment was late for a week.
Sent me a DISCONNECTION NOTICE.
This is how they treat loyal customers.
When I get a chance, I will stop doing business with this company.
My recommendation to all of you: TAKE YOUR BUSINESS SOMEWHERE ELSE.

I came in with a simple question about my go phone. All they would do was send me to call customer service, who would tell me I had to do it in store and was confused why they had refused to help me. Rinse and repeat several more times of me getting bounced back and forth combined with them never answering their phone.
Not worth the very long wait just to not be helped.

This store need more employes, the service is very slow I have to wait more than an hour and only 10 people were in front of me thinking in change my service to other company

For now, all is well. Just signed up with att. I love their customer service system. They have a ton of people working, so you’re wait shouldn’t be long. We got a great deal on two new cell phone services and a tablet.

JESUS is the best! After having the worse customer service from 2 other locations who kept giving us bad information, walking into this location meeting Jesus was such a relief. Finally we meet someone who not only knew what he was talking about BUT also gave our family AWESOME CUSTOMER SERVICE. thank JESUS, we will definitely return.

Terrible service. Some of the workers, not all, seem like they hate their job. Att has been about false advertisement but I hoped their workers were a little more outgoing and helpful.

I have now been waiting on the phone for half and hour, all I wanted to ask was… «My phone arrived in your store today, in the email it said I had to have both my ID and the receipt, but I lost my receipt, so what can I do?»
Some guy picked up the phone after 5 calls and told me «Please hold for a while!»
I understand that you may be busy, but come on…
I’m just gonna stay on the phone until someone picks up or until your store closes, so I know how long you guys can make your customers wait… Lolllll
TO ADD TO MY REVIEW:
At around 37 minutes and maybe 30 seconds, a guy picked up and answered my question, he told me:“An ID will do!” And the phone call ended there. A 30 second question, took me 38 on the phone. SLOW, CLAP.

Long wait. zero star if i can. Bad customer service. Not helpful. Don’t know what they are doing …

Just a little background story: My boyfriend was going to add me to his and his mother’s plan. The account was under his mother’s name who lives in Boston. We live in LA. My boyfriend is a verified user and the account was pre-​approved up to 5 lines.
Came here to get my iPhone 6 the morning it came out. Employees handed out cookies and water to everyone that was waiting in line (before the store even opened).
Called AT&T the night before to make sure there will be no issues. The person we spoke to specifically said that my boyfriend will have no issue adding me and that his mom does not need to be present. Of course we get in and they said they couldn’t do that and that his mother needs to be there. Said its against store policies. Spoke to a manager, explained the situation and told them there should be notes regarding our conversation the night before. Manager decided to make an exception and allow us to add the line! I was switching from Tmobile to AT&T.they just got a new loyal customer! :)

Spent exactly 2 hrs in the store, 1.5 with retail sale consultant Jesus watching me wait on the phone for retention, then asked by him to hang up because retention had already closed (he’s not to blame). Came in with a chat text printout I had with ATT 2 days ago (that lasted 2hrs) to show proof that I wasn’t assisted properly (Aron K is the person on chat to most definitely blame, employee ID number handy incase you need it ATT). So far 4 hrs wasted and not one thing was addressed. I’ve seen ATT respond to 3+ star here on Unilocal but avoid any lower ratings. A review is my third attempt. Tomorrow’s call to retention will be my 4^th attempt. I wish these contracts had an eject out of plane button!

It’s that time of the year again, phone upgrades! Yay! I’ve been coming to this location for over a year for all phone related issues like upgrading, activating and stuffs. I’m that kind of person who doesn’t gamble and just try new AT&T stores if I don’t know their backgrounds.
I usually have to wait around 20 – 40 minutes each time but it’s alright. I don’t deal with these everyday. Staffs are friendly and helpful and I really mean it. I believe each location offers different deals. Correct me if I’m wrong since I don’t go to any other locations.
One of the best deals in the past from this location (to me) was 10% off wireless bill for 12 months with $ 150 AT&T credit when sigh up for internet and cable bundle. Nice huh? Well, this time is even better! Our wireless plan was like 10 years old. It’s unlimited data with several hundreds minutes.
The associate, David, walked me through the whole old plan we had to the new ones. He suggested we switch to the new plans for more benefits with a significant cheaper bill each month. Why not then? We’re also eligible for a free tablet when switch to the new plans too! It’s like a bonus to me here.
We walked out all happy after spent almost an hour with David, a friendly and very informative staff member. A new wireless plan, an iPhone 5s and an iPad Air for only $ 120~ out of our pocket. Why wouldn’t I come back, right? Thanks David and AT&T again!

Exactly a week ago today, I lost my phone in the deep dungeons of Honeycut while celebrating my 22^nd birthday. I was devastated, especially because I hadn’t lost a phone in 6 years. SIX!
For two days, I didn’t know what to do with my life. I couldn’t text my friends or call my parents. I couldn’t post photos on Instagram. I couldn’t play 2048. I couldn’t listen to music on the way to class. I couldn’t check into businesses on Unilocal.The loss of my precious iPhone left a void in my heart that still makes me whimper when the memory crosses my mind.
After 48 hours of calling my number, attempting to locate it using Find My iPhone, and begging the folks at Honeycut to let me know if anything was found, I gave up. I was wasting my time and energy on something I would never get back. So, on my actual birthday, I held back tears as I drove to the AT&T retail location on Wilshire, and prepared to fork over $ 600 for a new phone. (No, I did not have insurance. F.)
As soon as I walked through the door, I was greeted by an employee. He took down my name and some other information, and let me know that I needed to wait 40 minutes before anyone could help me. Seriously? I did NOT want to spend nearly an hour waiting by myself on my birthday. But, shit. I needed a new phone or I wouldn’t have lived to see the sun rise the next morning.
So, I waited. I remember thinking to myself, «WHY ARE ALL THESE PEOPLE HERE? DON’T THEY HAVE BETTER THINGS TO DO THAN GET NEW PHONES?» I swear, I was going crazy. But seriously. It was ridiculously busy, and it felt like an eternity before it was my turn to be helped.
Little did I know, as soon as my name was called, my frown would be turned upside down!
Jesus (yes, Jesus) asked how he could help me that day, and I told him I wanted to replace a lost phone. No insurance. Don’t want to add a line to my plan. I’ll just pay the partially discounted price of $ 550 plus tax. He went in the back to grab my new phone.
When he came out, he let me know that his manager was willing to hook me up with $ 250 worth of accessories. WHAT? Yeah, you heard me. So even though I spent ~$ 600 on my new iPhone, I got a pair of Solo HD Beats (by Dre), a phone case, and a glass screen protector for FREE. Jesus also gave the headphones to me at a discount so I could fit the phone case and screen protector in the $ 250 budget. I was at a loss for words. These folks didn’t even know it was my birthday!
I smiled throughout the rest of my visit. Jesus was extremely friendly, accommodating, and made sure I was satisfied with my AT&T experience. He is my SAVIOR. I just feel a little sad because I was supposed to receive a text message on my new phone asking to rate him and the service he provided, but it never came.
So instead, I devote this entire review to JESUS. And his manager, I guess. THANK YOU!

My Modem died on me a few days ago. Right away I called AT&T to test it remotely. Sure enough, after a few years in the Internets War, it lost the battle.
The tech guy on the phone suggested I bring it to an actual location for a Test. I told him what’s the point if he already said it was dead. He said they can test it on site and see if it’s replaceable (exact model, or newer if possible).
The following day, I decided to bring it after I got out of work. The toughest part about this adventure is driving around the Western/​Wilshire area as Koreatown can get insane to drive during afternoon rush hour (or just about any hour actually). So 30 minutes and 6 blocks later I finally found street parking as all the Metered spots were full, and the (validated) parking lot at Ralph’s was a mad house.
I walked in, and right away was greeted by an employee at the door. I told them my issue with the modem, and was called in after about 5 minutes (I had no appointment).
The gentleman who helped me was very friendly and helpful. After testing it on site, it was for sure that the modem was Kaput, and no way to salvage or repair it. I did qualify for a new one so I hope this next one lasts a lot longer than the older one.

long wait time. ONE bench. no air conditioning.
This is one of the most crowded AT&T stores I have ever been to but we came here since it was close to our apartment. The store was jam packed with customers. The wait was excruciating, but the service was friendly and helpful.
Don’t forget to get your parking validated!

This place is whack but it was the closest AT&T and I was in need of swapping out my cell. My iPhone 3GS kicked the bucket and after thinking long and hard I decided to cheat on Apple and go with a Samsung Galaxy SII Skyrocket (what a ridiculous name).
Before I start — the parking sucks so plan on parking in the neighborhood or at an overpriced meter.
Anyway, after playing with the phones for 15 – 20 minutes — I walk up to a rep to get some help and he asked me if I had «signed in?» and of course I hadn’t, nor had any of the clown reps prompted me to sign in when I walked in the place. So, I’m not sure how I would know to do this??? Piss poor customer service if you ask me. I’ve never had to sign in at any other location so if this is «standard» protocol for AT&T please let me know so I can continue doing 99.9999% of my business online while avoiding humans as much as possible.
I ask (with frustration and irritation in my voice), «how long is the wait?»
The dude tells me 45 minutes!!!
I almost threw him through the window but going back to jail isn’t an option (joking of course) but seriously I almost tossed him on his keester.
Anyway, I stood around for what seems like forever and finally they called my name.
ONLY BRIGHT SPOT:
The guy that helped me was named Jose Garcia and he was great. Super friendly and he kept apologizing over-​and-​over for the wait and for the fact that nobody told me I had to check in. He did a fantastic job of transferring all of my data, pix, numbers, etc. and gave me a quick tutorial on the phone. He is the ONE and ONLY reason I bumped my review to two stars. Without him saving the day by providing me with some excellent customer service — they would have received a negative rating!!!
So, moral of the story…
If you have absolutely have to go to this location — CHECK IN first and ask for Jose Garcia. He’ll take care of you for sure!!!

Gaebe es 10 Sterne, wuerde ich glatt 10 vergeben.
Leidgeprueft von den schlechten Telefonanbietern in Deutschland machte ich mich auf etwas gefasst und wurde im positiven Sinne bitter enttaeuscht.
Was AT&T da macht ist Perfektion in Vollendung. Reinkommen, sich in eine Liste eintragen, kurz warten, zwischenzeitlich alle Handys ausprobieren, keine Dummys, sondern richtige Cellphones mit Anschluss, damit man die Lautsprecher– und Mirkrofunktion auch testen kann, bis man aufgerufen wird. ID vorlegen, ein paar kurze Fragen beantworten, Auftrag eingeben und gesagt bekommen, das man noch Ruecksprache halten muss, weil ich ja Fremder in diesem Land bin. Nein, eigentlich scheiterte es an der fehlenden Social Securitzy Number. Bitte nach einer Stunde wiederkommen, dann ist alles geklaert (Online Ceck der Verfuegbarkeit).
Nach einer Stunde, die hoeflich Frage, ob man mit $ 50 cash einberstanden ist, allerdings, nur bis die erste Rechnung bezahlt ist. Ja, ist man. Dann wird der verbindliche Freischaltungstermin ausgedruckt, 5 Tage nur, DSL leider 4 Tage laenger, man bezahlt die $ 50 cash, wird gefragt, ob man das Modem (in den USA muss es bezahlt werden) gleich mitnehmen will, oder noch mal vorbeikommen moechte. Gleich mitnehmen, macht dann noch mal $ 50.
Leider ist das einfache Modem nicht mehr im Store, also bleibt nur die Moeglichkeit 2, in wenigen Tagen (2 Tage) noch mal vorbeizukommen, oder aber das teuerere Whirelessmodem fuer $ 50 gleich mitnehmen, damit man keine Lauferei mehr hat. Klar nimmt man das jetzt um $ 30 guenstigere Whirelessmodem, was ja sonst $ 80 kostet. Jetzt segnet der Store Manager nur noch den Rabatt in der EDV ab, der Ausdruck kommt, man schiebt das Geld ueber den Tresen, ist in knapp 45 Minuten mit allem fertig.
Warum, so frage ich mich jetzt, machen die Telekom Manger hier nicht mal fuer zwei Wochen ein Praktikum?
Telefon ist uebrigens puenktlich freigeschaltet worden.