AT&T

The worse managment. Their employee sold us a plan under false pretense. They made us buy a I phone 6 S plus as part of the promotion that later be reimbursed. However after so many months of back and forth with hours on the phone and store they finally took the phone back, terrible customer service and terrible service and terrible management don’t ever go to this store, unless of you like to be lied to and misled, they did not take responsibility for their own employee’s mistake,

I will only come to this AT&T hands down best service they always figure out a way to help you

Amanda did a great job in helping us adding a new line, despite the challenges presented by their point of sale system which was uncollaborative (AT&T should overhaul that ipad based system). She was very patient under these circumstances, found a workaround, and even optimized our plans according to our usage saving us some money in the long run.

It is a freaking miracle that this store has anything other than a one star rating. My Verizon phone was nearing the last of its days and I desperately needed to switch carriers, as I didn’t get service in my new apartment. I would normally avoid going into a store otherwise, but it was my only choice. They ported my number and got me a contract. They convinced me to associate the line with my business for an additional credit, and assured me that there were no drawbacks to doing it that way. I asked the lady who was helping me, Marilyn, multiple times for a printed breakdown of the fees and monthly charges before I signed my contract. Each time she insisted that she couldn’t do it, the machine was broken, whatever BS excuse. I was already frustrated, but I needed my phone and went ahead and OK’d everything. She needed some personal info from me for a credit check, which she had me write onto a piece of paper. this included login info, my home address, and my SSN. 10 minutes later, she moves us to a different table and goes to talk with another customer. She goes to the back room and I start walking around to pass the time. Lo and behold, I find my social security and all the other info on the paper, SITTING IN FRONT OF 3 OTHER CUSTOMERS at our original table. I snatch it up and go back.
After about an hour of a half, I had my new phone in my hand, in a color other than what I wanted (they waited until I paid to tell me that they were out of stock on white S6’es). At this point, she told me I could pick out some amount of free accessories. I said I didn’t want any, but she said I HAD to use my credit. I went ahead and picked out a bunch of crap quality accessories that I’d never use. Before I could leave, we got in a shouting match in front of other customers (who I could see were also being dragged into some similar scam) over how stupid I was for not paying for an ASUS tablet that I didn’t want. She even adjusted the price so I wouldn’t have to pay any monthly installments on the tablet, and I’d get it for «free.» Except that if I were to cancel or alter my contract, I’d now be on the hook for hundreds of dollars for a tablet that I’d never use. She kept insulting my intelligence and telling me that I WOULD use the tablet, as if she knows better than I do. After about 2 hours I finally walked out of there, without a tablet but with my new phone, relieved.
Fast forward a few months, I get a letter from AT&T telling me that they’re 5 days away from canceling my phone service if I don’t pay my bill. Bill? What bill? I’ve never received one. I call up AT&T to figure out what’s going on. First thing I discover, is that my phone bill is being sent to an address that I specifically asked Marilyn not to associate with the account, because by the time my first bill comes in, I would no longer live there. I talk to the guy on the phone, and apparently, because I associated my phone with a business, I can’t log into AT&T to pay my bill like everyone else, I have to use the AT&T business app. Ridiculous. I download the app and look at my phone bill and realize that I’m paying over twice what I agreed to at the store, and kicking myself for not making a big deal about seeing the breakdown of charges before signing anything. I call up AT&T again and ask what the charges are (there’s STILL no breakdown available on the app, only the customer service team can see the charges — what happened to no limitations?). The guy can’t seem to figure out what the issue is. Fed up, I ask to port my number to a regular personal account. He then asks, «Would you like to port both lines?» I ask him what he means by both lines. He says, «Well, the 678 number and the 217 number.» 217? Anyway, it turns out, this lovely Marilyn character had signed me up for 2 phone lines that day, both tied to the same phone, the same sim card, because nobody ever taught her how to port a number correctly. Maybe if this store had the decency to show paying customers a breakdown of what they’re paying for, we could have rectified that and I wouldn’t have had to write this rant. Not only that, it turned out I was also signed up for phone insurance that I explicitly DECLINED on the day that I got my phone. And on top of this, it turns out the free accessories, weren’t free. I paid for them with my credit card, and her idea was that because I was supposed to receive credit from switching to a business account over from Verizon, that I would want to waste money on accessories she told me I HAD to buy or my credit would be wasted.
So everything was wrong. I drive all the way down to Beverly Hills again and tell them my story. The only silver lining here, is that the manager of the store, Kian, eventually undid all of these things and got me credited for all the money wasted. Not before I wasted another 2 hours in the store, however. The employees here don’t know how to do anything right. Don’t come here, unless you want to be scammed.

I could write a big rant and rave.
It would be pointless, I can’t get back the last 2 hours of my life that I lost trying to solve a very basic problem, I don’t plan on wasting anymore.
Do yourself a favor, get to another company whilst you have your sanity intact.
AT&T is the most incompetent communications company in the history of communications companies. They could organize a f&*k at an orgy.

tl;dr — Useless employee wasted an hour of my time to no effect and somehow increased my monthly by $ 10!
So, I go into this store to try and combine 2 AT&T accounts into one bill and the salesperson starts by looking up each account. I ask her about what the price differences will be for combining the accounts, and she seems to be able to answer my questions, so I say let’s do it! WELL… it turns out she can’t do it, she’ll have to call AT&T wireless phone support! (I’m thinking what the heck? But let’s get it done…) The employee takes me to a landline phone hanging on the wall in the store, dials a number, then hands the phone to me. I’m expecting this to be some direct line or something, but no… it’s just the regular 1 – 800 number I could have called myself. So I end up explaining everything I just told the employee to the person on the phone while the employee just stands there. I eventually get to the point with the phone rep where she knows what I’m trying to do and says she can do it for me for $ 18, or I can do it myself online for free. I’m a fairly competent internet user so I say I’ll just do it myself. I walk out of the store having wasted an hour of my time and having changed absolutely nothing about my account.
Just to clarify: I went into an AT&T store where I was put on the phone with AT&T customer support who told me to use the AT&T website to do it myself!
I go home to do it myself online and, of course, there are a bunch of problems with that I won’t detail here since that particular headache of this whole ordeal doesn’t reflect on this store… suffice to say that I NEVER combined my accounts and things were left EXACTLY as they were before I walked into that store.
Then, a month later, I get my new AT&T wireless bill and notice that it’s $ 10 more than usual! I call up customer support to find out why, when I’ve changed nothing about my account in years, my bill is suddenly $ 10 more expensive and they say that someone took the corporate discount off my account… the day that I went into this AT&T store!
So not only did that salesperson at this store waste my time, but when she looked up my account she screwed it up somehow to remove my discount, and now my bill is $ 10 more per month! According to the phone support person I talked to, it’s impossible to «reverse» that action, so I will now have to go back into an AT&T store with my employee badge and pay stub to have the discount re-​applied. I can GUARANTEE that I will not be going to the 8471 Beverly AT&T store, and, in fact, I may just walk into a Sprint to T-​Mobile store instead!

Attitude, did I mention attitude. Manager is useless. I went there with a warranty issue and waited 30 min while I watched the manager flirt with a female instead of tending to real customers.

Amazing service! Not a att customer but, shopping. The service is very good, knowledgable, and they offer you water while you wait.
Clean, friendly staff also make it a great store-​option to buy. The manager personally helped us because we waited all of 10 min.

The employee that help to upgrade my phone was not very helpful has maybe some issues after upgrading he forgot to mention few technical error I had to call and do it my self
The manger is useless at this store
Go to another store

So Kian and AT&T keep flagging my review to bring up their stars on Unilocal.This AT&T store puts on a decent façade of friendly service, but as soon as there is a hiccup, don’t expect any help from them. Kian, the manager, is the worst of them all. Not only do you have to deal with his lack of customer service, but also with his gaudy blazer and overuse of axe body spray. Just assume the opposite of what he tells you and you should be good to go.

No parking in the lot.
Had to street park around the corner.
Make an appt if you can, waited around for a while.
Super shady.
I got home and got a text message that I was signed up for 9.99 insurance for my phone that my salesdude Kenneth never discussed and he was kinda shitty and rude when I declined the «free ipad.» and screen protector. So I guess he added on the insurance without ever talking to me about it.
Sorry about your commission bro.
If you have weird stuff added to your bill, you can cancel it online.

Short Review:
Be warned. Don’t believe anything they tell you in store. It’s all lies meant to suck you into a contract that you will soon regret.
Long Review:
Everyone in the store seems really nice and helpful when you’re there, BUT, wait till you get home and have to face the reality vs the piles of lies they tell you in store to get you to sign up.
As they were going over their TV/​Internet services in an attempt to get is to switch over (and later, not cancel) we kept saying «Are you sure? This seems too good to be true»…and it was. Luckily we got it all on paper and they honored their promises, after a few months of calling and following up… but only for awhile, then they quietly switched it all back (We asked; the promises were lifetime, and NOT short term promotions). When we went back in for new phones, they pitched some data «billing» changes. «As long as it doesn’t effect my brother’s unlimited data plan» we said. «No. Only your data. These changes will not effect his». Of course next bill and we see they cancelled his unlimited data, and the fight to get it back wasn’t worth it for him. SCREWED again.
Go in and they tell you they’ll work on it and call you back. «Call us if we don’t call you». You will not get a call. Call them and they tell you you have to come in, they can’t help you over the phone. It’s an endless loop of lies.

As first, you wonder why there’s security on the door — after all, this is on the border of West Hollywood and Beverly Hills.
Then after you deal with the disinterested, unhelpful staff and walk out fuming, it all becomes clear.
Went in twice to fix a routine account issue. After I finally got the attention of the staff (who were previously very busy playing with a hover board outside), I had to go home as I was missing a piece of ID. Went home and came back. Got the staff’s attention again, but this time a different staff member told me they couldn’t do what I wanted anyway — all with an awful attitude.
Total waste of time so I am now moving my $ 24,000 family plan to another network (we travel a LOT). Good work.
As I walked out security gave me a resigned «see you later» — she’s seen it all before. Avoid this place like the plague.

I get that it’s an apple launch day but the manager made 3 people (not a long line) wait outside the locked front door for over 30 mins at lunch time in 90 degree weather! Why? It’s a huge store with ac and plenty of room to host a line but we the customers have to wait outside (practically on the street) in the blistering heat. NICE customer service NOT! When I asked the manager if we could wait inside in ac instead of outside in the heat he said it’s what THEY want! Get it together people! Don’t treat us like beggars at the door — you are in business because of us!!! Maybe time to change carriers. They are literally posturing like this is the ‘it’ night spot in Hollywood… Unacceptable.

The minute I passed the door, I was greeted by Rudy, who provided me right there some information about my inquiry: Great Welcome!
One minute later, after he had taken care of another customer, he came back to me, explained me all my options, the quotations: Excellent Product Knowledge!
15 min later, I had done my purchase, my phone was working and I was ready to go! Rudy took the time to accompany me back to the front door: Amazing Customer Service!

Skip to the last paragraph of this entry for the point of my posting a review.
After learning Apple is no longer authorized by AT&T to honor iPhone upgrades, I went to the AT&T at Beverly and La Cienega to have them help me out. This is when I met Raul Tabarez — friendly guy that came off a bit too eager but not a big deal, I appreciate hustle in someone. I told him I’d like to use my upgrade and replace my broken iPhone, he invited me to sit down and got out a pen and paper to draw me a comparison chart between the upgrade I asked for and the AT&T Next plan he wanted to sell me on. After reviewing my shared account with my sister and seeing she is subscribed to this Next-​plan I decided what the hell, go for it. Then came the whole pitch: for a dollar more I can get you a tablet, No thanks… for $ 100+ I can get you an iPad mini, No thanks.etc. It was a little annoying but expected. Then he came out with this screen protector from the back stock room, Raul: «check this out we don’t even keep them on the floor because people try to steal them so often». It’s a piece of tempered glass that he explained will keep my new iPhone screen from shattering and the screen protector will shatter before my iPhone. Sounds good, I’ll take it. Next comes the insurance pitch — Raul: «DON’T buy Apple care, get this insurance instead, its better AND covers loss and theft and Apple Care ONLY covers cosmetic damage.» Sure, add it on. What I understood and asked him to clarify: AT&T will replace my phone for damage loss or theft, though with this screen protector, my screen won’t shatter! I’m good! He applies the screen protector to my phone (Nice guy right?!), he prints out my new plan and receipt and we go over insurance and all again. Good experience, all in about 30 minutes. I left happy.
Cut to that evening, my new iPhone falls from my hand and the screen shatters. This miracle screen protector? perfectly fine. I am instantly mad and feel like I was taken for a ride. Since it’s 7pm on a Sunday I can’t do much about it and leave it for Monday to return to AT&T and replace my iPhone.
This is when Raul shows his true colors. I walk in and meet Amanda and ask to see Raul. I let her know the issue, she walks over to him and gives him a run down and this guy Raul is instantly ducking my attention as he’s whispering to Amanda what to relay to me. A lot of back and forth happens here, Regina the manager joins us and I ask for clarification on what Raul explained (LIED) about and how now I am going to be out $ 200 MORE for a deductible and all I can do is file a claim and wait it out. Amanda and Regina did their best to clean up the lies that Raul uses as part of his sale tactic. This dude is incredibly shady. The most cowardly behavior — completely avoided contact with me, only communicated through these two women and was literally hiding out in the stock room before his shift was magically over and he was no longer available.
I file a claim with Amanda’s help and then meet Jarrett when I decide this insurance and claim isn’t worth it and decide to remove the insurance from my plan — especially when my partner is able to call his contacts at Apple and get me Apple Care after all. Jarrett was awesome and helped me remove the insurance from my plan promptly and even offered his ear to try and understand why I was unhappy — all this when it was clear he had nothing to gain from my situation.
The point of sharing this encounter, Raul Tabares needs to take some accountability for the lies he uses to make a buck. It’s wrong and above all else makes you and AT&T less credible and easily the worst when it comes to customer service. You have Jarrett, Amanda and Regina to thank for handling the mess your mouth created as you were hiding out like a coward in your stock room.
It’s unlikely I will set foot inside of an AT&T store again when the customer service at Apple is consistently transparent and helpful. Thanks for the reminder AT&T.

Literally the worst customer service EVER! I have been told on four separate occasions that a manger would contact me. This is after an in person visit where a new employee simply told me she didn’t have the experience to help and that all other sales rep were currently busy, and sent me away (also took 30 min to be seen).
I have been on the phone three separate times since and even spoke with the manager (KIAN) briefly who took down all my info only to never return my call. I never write Unilocal reviews but felt this experience called for one because I have never seen such poor customer service.
After all of this, i canceled my service and went to another carrier. DO NOT WASTE YOUR TIME WITH THESE PEOPLE!!!

Super slow ATT STORE i have ever seen in my life.
I been waiting for 30 mins just to get a sim card replacement. It seems like nobody cares.
Still waiting

I ordered my iPhone 6 at 5:30 pm, in my daughter’s school parking lot. I knew she would be excited to pick it up with me and I wanted to surprise her. But, I got an email and a text telling me that my order was being processed, and I would receive an email when it was done. Usually it would be ready within the hour, they said.
Darn. I would need to stall. We looked at rescue dogs on Fairfax. We ate tacos on Beverly. I kept looking at my phone. My attempt to call went to voicemail — they were too busy. I got tired and cranky and took my daughter home after almost two hours.
Someone picked up once I called, all the way from home, around 7:45 pm. She told me, with an unkind twist in her voice, that the sales personnel had been too busy to process my order. The wait time in the store was one hour, she said. I said I was going out of town and needed my phone — would they call me before closing? She said probably not, but I could come in the store and wait with everyone else. That was fine with me — but one hour? Who ever heard of such a thing? And I’m glad I called and didn’t just wait and wait because I would have been disappointed.
So we headed up there.
I walked in and we were greeted by not one but two associates. One, Joe, took us under his kind and gentle wing. He pulled my untouched ticket. As we walked to his stand, I looked around and all the sales associates were casually helping customers, some at stands, some who had just walked in as we had. Some were in the back. There was no big line, no big wait list on the screen. A nice, casual environment.
Joe helped us, answered questions completely, couldn’t help but try to sell us U-​verse, but backed off when I was less than receptive after a bad, bad experience with a rep who’d pushed me into things I did not need and cancelled.
He was patient when I said I wanted to switch from silver to gold, and helped me to ensure I had settled on the best, most economical plan.
I didn’t mind buying an overpriced iPhone case, because Joe had a way of making it seem extremely necessary, right that minute. And knowing my track record of drowned, dropped, broken, expired iPhones, he was likely right.
I’m not happy with seeing a message that a sim was not installed twice since then, so I might be back to visit Joe and Company soon. But it was a good experience. And I highly suggest that when you order a phone online and choose this store for pickup, just head straight there.

100% depends on who you get to help you. I signed up and got a good deal, in writing, signed by Beatriz, the customer service rep. Once my bill came, I noticed I hadn’t received the «deal» i was promised. I had to call a few dozen times and always got the «oh ya I’ll take care of it and call you back» from her, and nothing ever got handled how it was supposed to. I had to come in and raise hell before someone else was able to help me. Extremely frustrating.
However, long story short, I simply call and get a guy named Adrian this time, and he handles everything on the spot. He was VERY helpful, stress free, solved everything, and on top of that, gave me tips on how to take advantage of my visa reward cards and such.
So, get Adrian, and you will get taken care of trust me!