AutoZone

This is my go to spot for simple repairs, parts and random questions. The staff is always nice enough to install small parts (bulbs, spark plugs, wipers, anti-​freeze, etc.) for me since I don’t have the necessary parts or know how.
I wanted to write a review today because they went above what is expected. I realized NYE one of my headlights was out of service while driving to a party. I prayed that I wouldn’t get in an accident OR get a ticket before getting it repaired. I swung by the Hollywood Autozone after brunch with friends hoping it was open.
I was able to grab a space and went inside to ask for a new bulb for my headlight. The young man looked it up, grabbed off the shelf and rung me up promptly. He walked it to my car and installed it but before closing up the car asked to me to turn it on to check that it was working. My headlight wouldn’t come on and so he grabbed another one of the shelf and than explained it wasn’t working because of a fuse.
He asked Asked did I still want to install and I said yes. I asked what a fuse was and if it was a part that needed a mechanic to replace. He showed me the fuse box and when i asked if they carried the fuses he said yes and than figured out the bad fuse. I bought the fuses and he installed it and checked my light was working ok!
I’m very happy that the staff was nice and am able to start 2016 having to worry about a fix it ticket or going to a repair shop where it probably would have cost a $ 100 with labor fees!

Came here for some basic car supplies – jumper cables, car jack, etc. Keven was really nice and helpful, and rung me up with a holiday discount that I wasn’t even aware of. Thanks, guys!

We came to autozone with a license plate that was stuck on our car due to rusted screws. We expected some advice or product recommendation. Instead, keven spent almost 30 minutes helping use not only remove the license plate but find the correct mount and screws to put our new one back on. He was patient, professional, and super nice! Would highly recommend this store, thank you Kevin!

I had to write a review about Jonny at this location. I was in a tight spot with a car battery that would die whenever the car shutoff. After calling AAA to get a jump, i headed to Autozone to buy a portable jumper and a new battery that I could use later to get home from work. Jonnie quickly said he could put the new battery in for me and save me the $ and time from buying a jumper. He found a great battery with 5 year warranty, recycled my old battery, replaced my new battery with corrosion pads and gel and told me about my warranty in under 15 minutes. I was so impressed by his customer service. Jonny is a star and should be praised by autozone for his incredible attitude and helpfulness. Thank you!

Staff was rude! Had to beg for assistance. Parking lot is a nightmare. I’ll stick to my usual auto zone in north Hollywood!

The two guys that work there were very kind and helpful, honest too. I bought windshield wiper blades and one of the guys even helped replaced them for me! That was very unexpected but greatly appreciated since it was supposed to rain but of course didn’t…I will go back!

Impressive! I went in expecting to buy a new low bean bulb and then the plan was to take it to a mechanic to install it for most likely another $ 50 bucks or something ridiculous like that, BUT to my surprise Keven (behind the counter) happily offered to install it for me! shocking right?! well that never happens for me. He quickly and professionally installed it and I was on my way, and AutoZone made my day!

I wanted to recognize Steve for his excellent customer service. I came in about a week ago to get a new battery. I had originally taken my car to Lexus to get an oil change. They said I needed a new battery because I had bad corrosion and would happily replace the battery and clean the corrosion for $ 700. I took my car to Autozone and found out that I did need a new battery but that was bc Lexus has cracked the top of my battery on installation so battery fluid was spilling out creating a ton of corrosion buildup. Steve said it was the worse he’s ever seen, but attempted to clean it and replace the battery without damaging the wires. He spend an hour in the dark helping me! He also helped me change the engine filter. I wish I had had cash to give him a tip, and will def do that next time I go to the store. I specifically called the store manager Sylvia to let her know about Steve’s customer service. So I hope she and whoever the district manager might be recognizes their employees for their great work!

They had everything I needed. Special shout out to Keven for taking extra special care of me with advice and assistance with my battery and passenger side mirror even though he didn’t have to. You rock man! Thanks!

Last time I stopped and had to wait a bunch to get actual help when I did finally I got the oil I needed they let me use pan so I could change my oil however this time because guys are so freakin lazy. They did’t even let me borrow the pan it’s 8 o’clock in the morning on a Saturday they have no customers completely frustrating. If that’s not something you do don’t do it ever. There still are people that work on their cars/​bikes it’s a shame you don’t help them out. There are some good Autozones out there this just isn’t one of them. Maybe it’s poorly managed? I overheard the guys were talking about not having a day off in a couple weeks. That would make me stop giving a $)!+ about customers too I guess. Sucks.

Got what I came for. Service was fine. Price was good — also got a tool set for a great price too.

Great Experience. Carlos G is the man. He sold me a battery and gave me instructions on how to install it and told me what kind of coolant to use in my car. This guy knows a lot about cars, great customer service, thumbs up, 5 stars.

I called up looking for brake pads The guy Sergio G. was very nice he went through the computer and gave me all the differant types of pads & prices. «I didnt have to ask.» He just did that. Im saying Kudos 2 Serg because Iv’e been working on cars and calling for parts for years. Usually, I get people that can’t wait to get me off the phone or they just don’t want to be there? I get all kinds of crazy replies from people. If you have a bad experience with Auto Zone remember they’re not all the same and prices very from one auto parts store to another. That why it’s so damm frustrating looking for parts. I have to go see Sergio and pick up my parts before there gone!
Boo Ya

A big shout out to Henry V!!! I needed a new battery for my Toyota. He tested my battery to make sure it needed replacement, explained my options and taught me how to install it! He went above and beyond. Great customer service.

Laslov and Sonia really helped me out in a jam. Super fast and very friendly. Laslov has great customer service skills– he went above and beyond. Thank you!

Just a note of appreciation for Sergio G., who helped me try to solve my dead car key battery problem today. I’m taking one star off the store itself for not stocking the battery I needed, BUT I still appreciated Sergio’s helpful assistance. I should have researched exactly which number battery the key needed before I went in, but even after I bought two similar batteries in hopes that they would work in my key (they didn’t), he was able to take the opened packages back and refund my money immediately. Thumbs up.

This place is awesome, i came by to get a new battery and oil for my Infiniti I30 2001. I encountered a nice gentleman named Laslov, who helped me out A LOT! He was extremely nice to me, unlike my other experiences at other Auto Zone locations. Now this man knew EVERYTHING about my car. He pointed out everything that wasn’t working properly. He also switched my battery and put oil in my car, I tried to tip the guy and he didnt take it, instead he said «I don’t take any tips, I just love my job, I like helping people. Me and Laslov had a great convo while he was fixing my car. He would tell me jokes, it was awesome. Now i dont visit Auto Zone much, but after this pleasant exprience I WILL come back to this particullar location, just to have Laslov help me out and entertain me at the same time. Maybe in near future, I will see him behind the managers desk.))))

This place is great and everyone was super helpful. Jonathan is amazing! He went above and beyond expected customer service and actually helped me replace both of my car’s air filters. Great guy, great place.

I had a terrible experience with Honda of Hollywood, so decided to bring my battery here. The guy at the counter was super nice, and said they would charge it overnight. I was walking, since my bike was dead, so walking back and forth again sucked, but you do what you have to do. I went back in tonight to pick it up, and they said it was fully charged and good to go. I wrapped it, and put it in my backpack. I started walking and felt something burning. I ripped off my backpack and saw that they hadn’t closed it properly! Battery acid had eaten through my bag and the top of my jeans!!! I couldn’t believe it! That was SO dangerous. I rang into Starbucks and basically took a bath in their sink! (Love them!)
I called and the guy said to come back in, but seriously what was I supposed to do? Walk a mile holding a leaking battery?! He didn’t even seem bothered by it.
I closed it properly, cleaned it off, and put it in my bike. Guess what? Completely dead.
Thanks for wasting my time, burning me, and destroying my favorite backpack. You suck.
Does anyone know where I can get a battery and not have these problems?!? LOL. Please!

About to head out to run errands with my mother (joy) and lo and behold, the car won’t start. After a dozen frantic attempts to start it on our own, some guys helped us jump start it and we took it to AutoZone to get the engine checked out.
Alex was great; in under 20 minutes, we got the problem diagnosed, replacement parts purchased, battery replaced, some details explained (including a how-​to DIY and some insight on other stuff that needed to get done, but could wait a few months before it became a problem), and laughed at some bad car-​related jokes. Word.
Professional service, reasonable rate, and none of the condescension you would expect as a woman coming in to get her car fixed. Very rad. Highly recommended.