Bank of the West

I opened two accounts here — one business and one personal. Mainly brcause it is the closest branch to my office. I was helped by Bettina and she was courteous and professional. Have to say the parking is a bitch… you have to park underground and find your way up. But i like the area and the branch was nice… but really quiet and I was literally the only customer in there for the 1.5 hours it took to open the accounts. If that sounds excessive it was but overall it was a good experience.

All I wanted was to change dollars for quarters so I can do some laundry. The teller told me that I could not change my dollars to quarters because I did not bank there. WHAT KIND OF BANK DOES NOT ALLOW PEOPLE TO EXCHANGE CASH FOR CASH???
I will NEVER patronage this «bank» again. That’s why I bank at WELLS FARGO who happily changes anyone’s cash for cash.

Absolutely appalling. How can a bank not offer information on YOUR OWN money between the days of Friday night and Monday morning??? Customer service was blatantly rude, refused to give me any information on MY own hard earned money, with the only option to cancel my debit card and be with out access to my own money for weeks! Absolutely absurd! And people wonder why Bank of the America and others are falling apart and people are stashing money under their mattresses. I could not believe the disregard that Supervisor Kim had for my piece of mind, knowing that I have been a customer for over 11 years, and since I am now unemployed this money needs to be accounted for BEFORE Monday morning — especially because it is Friday! She was rude, unsympathetic and just plain mean when it came to my very serious, and very anxious situation. PLEASE — after TEN YEARS as a Bank of the West customer — DO NOT WASTE YOUR TIME. Hide it under your mattress or find a friend in the banking industry that you absolutely trust — but avoid Bank of the West at ALL COSTS — or else it will cost you.