Benchmark Builders Showroom

I have been building and remodeling homes in Los Angeles for over 40 years. I have worked with Benchmark for the past 10 years. They strive for an accurate and all inclusive bid, and quickly make revisions as necessary. Highly recommend. Michael Kavin at Kavin Construction Inc.

DO NOT BUY ANYTHING HERE! We bought over $ 100,000 of windows and doors for a remodel. The owner, Larry, is a great salesperson. He was friendly and helpful… that is until we made our purchase and had problems with the product. Unfortunately, we didn’t know until it was too late, that Larry would not provide us with good customer service and would not stand behind his product. If you are looking for good customer service, prompt responses, and integrity, RUN AS FAST AS YOU CAN FROM THIS STORE! There are many other stores that sell the same items, and I would recommend you go anywhere but here.
CONSIDER YOURSELF WARNED!!!

I had the pleasure of working on a project with Patty Barker and Benchmark for one of their clients. We have worked with them off and on for many years and while this one offered some challenges, her customer service and keeping the client happy was her top concern which is rare to find these days.
They have a top notch showroom and a welcoming front desk. If you are looking for quality from start to finish this is the place to go!

I needed to repair my front door that was stuck closed. I came to find that since it was a «Fleetwood» brand door, there was a very extensive and specific protocol that had to be followed before I could actually get the door repair completed. I spoke daily with the rep (Anne) as she patiently and professionally guided me through the process, sometimes as early as 7:30 am. She would look for ways to speed up the process, always looking ahead to the next step and following up continuously with all those involved. I felt everyone at the company was very empathetic to the security problems and inconvenience of having a non operational front door, and they did everything in their power to make the process move as quickly as possible.
I always appreciate a company that stands by their products (the door was purchased through them) and remains professional during situations that are stressful for the client.

I’ve continued to use Benchmark for additional services and I’ve had nothing but quality service and products from them. Sean is the best!

I wish I had read the other review before I went. My experience was actually quite similar. They are not very helpful to the customer. They say they will do things and then they do not follow through. Appointments were canceled last minute. They say one thing and then do something else or deny they said it. You can get the same products elsewhere and with far better service. They say they have installers, but their installers are not based in LA and if the job is small just 2 or 3 pieces, they will not honor their time commitment to you. Stay away.

I had high hopes for the place as it’s a cool building and I thought it was really cool that they let people bring their dogs to work. That’s the only thing I can give a star for. First, the back door was delivered and was the wrong frame size. I was told it would take a few days to fix. It took 5 weeks. Then, the door comes back and is in terrible shape. This was a VERY expensive Mahogany door. You could see glue protruding between the glass and the wood, the wood was scuffed up in places… it was terrible. It was also supposed to be «stain grade» yet they had putty covering holes! They came out to see the door and the Benchmark rep didn’t show up and didn’t call to say he wasn’t showing up. They left it to me to argue with the manufacturer. Finally, it goes back and takes weeks for an answer. In the meantime, I have a HOLE IN MY WALL the size of a double-​door since the days were only going to take «a day or two to fix». Weeks of my house open to the outside (finally we had to cover with plywood until the doors were ready). No follow up at all.
The Benchmark rep constantly avoided calls and when he said he would do something, he rarely did. He was not thorough, had zero follow-​up, was not true to his word and to top it off would lie to cover his ass and never apologize. Awful experience. Life’s too short to have to follow up with someone daily to make sure they’re doing a job you’ve paid them to do. The same drama happened with my front door so I know it wasn’t just the manufacturer or a fluke situation. I later found out that my neighbor had the same problem with the company– their doors always came in the wrong size! Never was I offered an apology or a discount from the manufacturer. When my contractor costs were skyrocketing from all of the mistakes that should have been caught before the doors arrived at my house, I was promised a discount then given many excuses when the discount didn’t show up and then was promised the hardware equivalent to the same amount would be comped. That resulted in another billing mistake that has taken over 8 months to be fixed. Now, I get a call asking me to let the billing mistake go because they gave me a discount (which I should have had because of all of the errors!). What a joke, haha. Look elsewhere! Bad quality, bad attitude, bad service.