Caliber Collision

I walked in with no appointment and the receptionist found someone to help me right away — Anthony — who was honest, fast, and provided excellent care for my vehicle. Thank you Anthony for the best service. This is not the first time I have chosen CALIBER COLLISION. I can tell you that I don’t use any other body shop because CALIBER COLLISION and their employees are simply the best! Thank you!

Let’s start off on a good note. Desiree at the front desk is great. Everything else beyond that was just not good. I had rear end collision with damage to the back of my car (trunk bumper frame paint etc.) before getting in my car to drive away I inspect it and realize there are screws missing inside the trunk that hold the panels together. Makes me think if there are simple screws missing… What else can be wrong. Anyhow I drive away. The next day I realize that there is an electrical issue with the car regarding the seatbelt sign and air bag lights. Had to go back and give them my car again and request to be put in a rental. They fixed it… Or so they said. Still has an electrical issue with the seatbelt and airbag lights keep turning on. Just shotty terrible work. That’s all.

Absolutely phenomenal. I was stressed out when my car got hit and I had to find a good body shop to take it to. I used the tool on Allstate’s website to find a couple of choices, I’m glad I picked here. Was able to get an appointment for the next day to bring my car in. The check in process was painless and Bobby was great to deal with, he explained everything to me in complete detail. Caliber dealt with Allstate for me so when there was a cost difference, I didn’t have to worry about a thing. I also had them paint my hood where I had a bunch of scratches from when a homeless guy decided to take a nap on my car, they gave me a great deal on that as well. Originally I was quoted about a week for the work on my car, I got a call 3 days early saying my car was ready. The car looks flawless and Caliber made it so easy. Hopefully I won’t have a need to use them again (accidents are not fun), but if I do, I will definitely be coming back. Highly highly recommend.

Brought my car in to have work done. Pointed out exactly what needed to be done. Paul confirmed what would be repaired. I said ok. They did the work and attempted to deliver. Tint on 2 front Windows were noticeably different than all the rest. They put wet carpets in my trunk after the detail. Now my truck smells like mildew. I didn’t take delivery and sent it back. They attempted to fix and did a half ass job. Tint was changed but applied by an amateur and the trunk still smells. I called and spoke to Sean, a district manager, and his words to me were that he didn’t think he could meet my expectations so I should probably bring it somewhere else. Are you kidding me?! What a clown. I guess I’m on my own in getting my car restored and feeling whole again. Thank you very little caliber collison.

I didn’t know it was possible to get customer service this good. Caliber has been a dream to work with on my massively damaged car. They accommodated my work schedule by emailing me the estimate so they could begin repairs right away and sent me regular text message updates about the status. John also personally called to update me regularly, and gave me helpful and honest advice about dealing with my insurance company, even calling them for me to work out a miscommunication that was between me and them in order to get me back in my car as quickly as possible. He really went above and beyond to help me out, and I couldn’t have asked for a better customer experience. I will definitely only be going to Caliber with my car service needs from now on.

I am so happy with the work they did on my truck! My customer service experience with them was excellent. They text me all through the process of repairing my truck and constantly kept me up to date on where they were. Anthony made sure my truck was polished and cleaned before I got it back and I felt he really cared about my vehicle and getting it back to the day he said he would and actually finished an hour ahead of time. My truck means the world to me, much much much more than just my vehicle, and I would absolutely bring it back to Caliber (Riverside) again.

Someone hit my parked pickup and damaged the rear quarter panel, bumper and tail light. Caliber was on the list of my insurance company’s recommended repair shops. Glad I took it to them. Got the estimate on Monday. And my truck back on Wednesday. Looks like the accident never happened — which is what it’s all about, right? Beyond the great repair job, everyone was professional, helpful and nice. Thanks to the front desk folk and to Josh for making it happen.

They did a great job in fixing the back bumper of my Chevy. Everyone was very helpful and they fixed my car fast. My car never looked better

All I can say WoW WoW to Mr Vardan Khatchaturian my service advisor. I took my Range Rover to get it fixed and painted Mr vardan went beyond call of duty to assist me .I will definitely go back. They also washed and detailed my car prior my picked up .That’s how a body shop should operate .
The work was done in 3 days as I was promised I received a text upon completion and when I arrived on site it was ready for a pick up. thank you Caliber and Mr vardan specially.

Got into a minor fender. Luckily it was fully covered by the faultees insurance so I made my rounds in visiting local, referred to & good rating body shops. It was a tough choice from the 5 places I went to as they all seemed equally good (at least from reviews, the referrals & the vibe I got when speaking with them). In the end, Caliber Collision won my decision to go there from strong referrals & to be honest, geography. They were close so it made sense.
Let’s start with the facility & staff. They place looked very clean & professional. I know it’s a bodyshop so I’m not expecting the place to look like the presidential suite of the 4 Seasons Hotel, but definitely well kept. I’ve seen worse places. Staff was very friendly especially at the front desk. They were polite & took care of you. The salesperson or auto body specialist (whichever you call them) who helped me was a gentleman by the name of Vardan. He was good to deal with. He assessed my car with the damages & told me what work was going to be done & how much it would cost & how long it would roughly take once the insurance company’s adjuster came to their shop. It wasn’t painful. Pretty fast, cut & dry. I made my appointment to return & on that day, it was a fairly easy drop off process. I was picked up by the car rental company & I was off.
The work they did on the car was excellent (granted — I’ve only had car back a month). Just so you know, I’m a car enthusiast & I love taking care of mine. I’m meticulous about detailing it & keeping it clean so I’d like to say that I know a little something about horrible work. The paint job & clear coat came out great. Smooth as silk, color matching & the body damage never existed. I’m very happy with their work. In addition, they finished my car a few days early from the expected time frame.
Would I refer them? Yes.
Would I use them again? Yes.
I’m very pleased & it’s equally good to know that as long as you’re the owner of the car they’ve repaired, the work is fully warranted. In a nutshell, I feel good about the whole experience from beginning to end & the final product of getting my car back in excellent shape. Apparently the company does well that there are several locations. I would imagine they all follow the same formula to happy customers, but my review is for the Silverlake location on Riverside Dr. Use them.

My bumper was smashed in. AAA recommended Caliber, and they were awesome. Anthony and Steve helped me out. I got daily updates via text letting me know my car was on schedule, and it would up being ready for pickup 4 days early. Can’t really ask for more than that.

I had nothing but excellent service from this company. From the frequent updates via texts or calls to the impeccable job of repairing my vehicle that got rear ended, it was truly awesome. There’s a reason this place is 5 stars… Would go again if I had to (hopefully that never happened though haha)

The only reason why I’m giving this place 2 stars is because their paint job was amazing. But how the heck are you going to take apart somebody’s car and not put everything back together correctly?! It’s only been about a month or even less and my car is falling apart like what the heck. Also your customer service is crap. Learn how to return phone calls when you say you’ll return phone calls. The whole time my car was with caliber I had to call time after time to ask for updates. How ridiculous! The only reason why I chose caliber was because the insurance of the person that hit me said it was highly recommended. «We strive for customer service» uh I’m afraid that’s one of the biggest lies you’ve ever stated.

Minor fender bender
Car was ready in less. than 24 hours! The staff is knowledgeable, friendly and helpful. They work with my insurance to make the whole transaction very smooth.
Josh was very nice.

I joined Unilocal just to leave this review.
Caliber Collision — and specifically Dan Moran — offered some of the best customer service I’ve experienced in a long time. Not only did they provide a free cosmetic fix as I budgeted to get the repair done, they also did an amazing job at making my car look like nothing ever happened. Thank you!

The customer service is really tops. They far exceeded my expectations.
I sent my car here after an accident. They kept me abreast of everything along the way and had my car ready for me on time. I wasn’t able to drive to that side of town to pick it up so they sent it to me on a flat bed! It arrived looking as good as new, inside and out.
I would recommend them to any friend and certainly send my car there again, should I need body work in the future.

My apartment complex had rusty pipes and it dripped on to my car.
They were able to buff it out the same day I brought it in within 20 minutes. Everyone there was helpful!

I had my Honda serviced here through my insurance after getting rear-​ended. The turnaround time was only 2 days and they even gave my car a good detail. I’m not going to complain about them missing the areas under the rear seats; not everyone knows that my car has secret stash areas. ;)
The service people were very professional and I received daily texts and voicemails informing me of the progress.
The only downside (through no fault of their own) is that if you’re getting a rental you really need to plan your day out when dropping off and picking up.

Black Paint job had white streaks all over bumper… they must be BLIND. If I really cared about my car, I will not take it to them.
It’s like having Caliber shoot you in the foot.
Also, they lowball you on the estimate to get your business. When I brought it in they added another $ 1000.

With multiple drivers in my household I have had occasion to repair cars for a variety of reasons over the past 10 years. Every time I have taken them to Classic.
Most recently I purchased a convertible that is absolutely beautiful! However, it did have a few boo boos and the fine folks at Classic proved absolutely incredible once again. I get compliment after compliment following the shock of finding that it is a 10 year old car. Need I say more?
My service advisor was Bobby and he was so very easy to work with; responsive, trustworthy, helpful, smart, and the ladies might find him good looking too;-).
Meanwhile the backbone of the operation are the ladies at the front desk, all of whom are personable, smart and incredibly efficient.
Take your Baby to Classic. You won’t be disappointed!!!